1.

GENERAL

These terms and conditions govern the assessment of the Client’s compliance
against Best Practices criteria consolidated by SGS Société Générale de
Surveillance SA (the “Company”) and known as the “NGO Benchmarking Standard”.

2. APPOINTMENT AND SCOPE

2.1 Subject to and in accordance with the terms and conditions set forth herein, the
Company shall perform those services specified in the attached Proposal (the
“Services”).

2.2 Neither of the Parties’ employees shall have any authority to make decisions for
the other Party or otherwise bind or engage the other Party in any way (including the
execution of agreements for the provision of services by or for the other Party with
third parties).

2.3 Neither of the Parties’ employees shall be entitled to represent itself/themselves

to any third parties, whether verbally or on business cards or letterhead, as the
agents of the other Party. Nothing in this Agreement shall constitute or create or be
deemed to constitute or create a partnership, joint venture or relationship of principal
and agent or employer and employee between the Parties or any of their respective
employees and neither of the Parties nor any of their respective employees shall so
represent themselves to any third party. Under no circumstances shall the SGS
employees be deemed to be employees of the Client or vice versa nor shall either
Party be liable for any compensation or benefits for the other Party’s employees. In
addition, neither Party shall use any of the other Party’s trademarks without the prior
written approval of such other Party.

3. RESPONSIBILITIES OF THE CLIENT

3.1 Providing the Company with all necessary and requested access to Client books,
records, information systems and facilities such that the Company may perform the
rating of the Client in accordance with the Standard.

3.2 Complying with the Company’s requests to conduct interviews, meetings or

discussions with Client’s employees and agents on any matters relating to the
Services, within such deadlines as the Company shall establish.

3.3 Complying with SGS’ reasonable requests for the supply of any equipment and
personnel necessary for the performance of the Services.

3.4 Ensuring that all necessary measures are taken for the safety and security of the
Client’s working conditions, sites and installations during performance of the
Services and not rely, in this respect, on the Company’s advice whether required or
not.

3.5 Informing the Company in advance of any known hazards or dangers, actual or

potential, associated with any site including, for example, presence or risk of
radiation, toxic or noxious or explosive elements or materials, environmental
pollution or poisons.

4. RIGHTS AND RESPONSIBILITIES OF THE COMPANY

In addition to performing the Services detailed in the Proposal attached hereto, the
Company shall:

4.1 Issue an audit report (the “Report”) attesting the results of the assessment of the
Client’s compliance against Best Practices. Furthermore, provided that (a) the
assessment has not identified any major nonconformances and (b) its score reaches
a minimum of 70%, a certificate will also be issued (collectively, the “Deliverables”).

4.2 The Company shall be entitled to consult with attorneys, engineers, analysts,

accountants, or other parties deemed by the Company to have the qualifications
necessary to assist in the performance of the Services (collectively, the “Advisors”).
The Company may select and engage such persons without the Client’s prior
approval save that, should the Client advise the Company that a conflict of interest
exists, the Company will take all necessary measures to engage alternate Advisors.

4.3 The Company shall perform the Services in an efficient, prompt, skilful and
careful manner in accordance with current industry standards, practices and
procedures. In performing the Services, the Company shall observe and obey all
applicable laws, regulations, rules and standards imposed by any government or
other duly constituted authority having jurisdiction with respect to the Services.

4.4 The contents of the Deliverables represent the Company’s review of facts and
documents in existence at the time of the provision of the Services only and within
the limits of the information received.

5. USE OF THE DELIVERABLES; SUSPENSION, REVOCATION OR

EXPIRATION OF THE DELIVERABLES

5.1 Use of the Deliverables.

(a) The Deliverables in their entirety will be presented to the Client. In the event the
Proposal encompasses multiple sites (such as headquarters and operational
branches), the Company shall assess each site individually but issue one Report and
one Certificate only.

(b) The Deliverables may be included by Client in its annual report or may be issued
by Client in any separate report that it may publish or be provided to any other
interested parties or entities. However, Client shall refrain from publishing only parts
of the Deliverables which would tend to lead to misinterpretations.

(c) The Client may physically post the Certificate in a prominent location of the site to
which it refers and may further scan the Certificate for display on its web site save
that, if the web page on which the Certificate is displayed refers to both assessed
and non-assessed sites, the Certificate may not be used in such a way as to suggest
that all sites being advertised were assessed.
(d) The Client shall ensure that in its publications and advertising material no
confusion arises between the assessed and non-assessed sites. The Client shall
make no statement that could mislead third parties into believing that certain sites
have been assessed when, in fact, they have not.

5.2 Suspension, Revocation or Expiration of Deliverables

(a) Suspension of: The Deliverablse may be suspended by the Company for such
period as the Company deems necessary in the event:

1. the Client is in breach of the provisions set forth in Section 5.1 above and fails
to remedy such breach within ten (10) days from the date notified of such
breach by the Company; and/or
2. the Client is otherwise in breach of the terms and conditions set forth herein
and/or the Proposal and fails to remedy said breach within thirty (30) days
from the date notified of such breach by the Company; and/or
3. the Client fails to notify the Company of any major change in its organizational
structure within thirty (30) days from the date the Client first implements such
change or becomes aware of any such change.

(b) Revocation of: The Deliverables will be revoked in the event the Client fails to
comply with the time periods allowed by the Company to cure a breach after
suspension of the Deliverable as provided for in Section 5.2(a) above.

(c) Expiration of: The Deliverables will expire:

1. on the date set forth on the face of the Certificate;

2. in the event the Client goes out of business or otherwise substantially
modifies its method of working such that the scope of the Deliverable no
longer applies;
3. in the event the Client advises the Company that it does not wish to re-apply
for assessment upon expiration of the term set forth on the Certificate or
otherwise fails to apply for re-assessment by not later than thirty (30) days
prior to the date of expiration of the Deliverables.

(d) Upon revocation or expiration of the Deliverables, the Certificate and the Report
must be returned to the Company.

6. FEES AND PAYMENT

6.1 The Company shall be entitled to receive compensation for the provision of the
Services and as further described in the Proposal.

6.2 The Client shall pay to the Company the compensation and related expenses
directly within thirty (30) days from the date of receipt of any invoice (the “Due Date”)
in EURO or in such other currency as the Parties may have agreed, failing which
interest will become due at a rate of 8% per month from the Due Date up to and
including the date payment is actually received. The invoice will be submitted
immediately upon completion of the assessment and the Deliverables will be
delivered upon due receipt of payment.
6.3 All fees and charges payable to the Company shall be net of any and all taxes,
including VAT, charged or which may be imposed in the future in relation to the
Company’s Services, directly in relation to the rendering of the Services, and Client
agrees that it will be responsible for the payment of all such taxes.

6.4 Client shall not be entitled to retain or defer payment of any sums due to the
Company on account of any dispute, counterclaim or set off which it may allege
against the Company.

6.5 In the event any unforeseen problems or expenses arise in the course of carrying
out the Services, the Company shall endeavour to inform the Client and shall be
entitled to charge additional fees to cover extra time and cost necessarily incurred to
complete the Services

7. SUSPENSION OR TERMINATION OF SERVICES

7.1 The Company shall be entitled to resign from its duties for any reason and
without cause by written notice served on the Client at least 30 days prior to the
proposed effective date of such resignation.

7.2 The Client may remove the Company for any reason and without cause by
written notice served upon the Company at least 30 days prior to the proposed
effective date of such removal.

7.3 Upon resignation or removal, all fees then due and payable shall be paid to the
Company. Client acknowledges that, should the Company resign or be removed
prior to delivery of the Deliverable, no portion of said Deliverable which may be in the
possession of the Client may be used in any publication or as the basis for any work
performed by any substitute service provider and Client shall indemnify and hold the
Company harmless from and against any claims which may be brought against the
Company by any such misuse.

8. LIABILITY AND INDEMNIFICATION

8.1 Limitation of Liability:

(a) The Company, when providing the Services in accordance with these Conditions,
shall not be personally liable to any person except for the Company’s acts or
omissions that constitute fraud, wilful misconduct, bad faith or negligence.

(b) The Deliverable is issued on the basis of information, documents and / or

discussions provided by the Client, or on behalf of the Client by its authorized
representatives. Neither the Company nor any of its officers, employees, agents or
subcontractors shall be liable to the Client nor to any third party for any actions taken
or not taken on the basis of such Deliverables due to any incorrect results arising
from unclear, erroneous, incomplete, misleading or false information provided to the
Company by, or on behalf of, the Client.
(c) The Company shall not be liable for any delayed, partial or total nonperformance
of the Services arising directly or indirectly from any event outside the Company’s
control including failure by the Client to comply with any of its obligations hereunder.

(d) The Company’s liability in respect of any claim for loss, damage or expense of
any nature and howsoever arising shall in no circumstances exceed a total
aggregate sum equal to one (1) time the fee paid in respect of the Services or USD
5,000, whichever is lesser.

(e) The Company shall have no liability for any direct or consequential loss (including
loss of profits).

8.2 Indemnification:

Except in those situations in which the Company is not exonerated of personal

liability as provided for in subsection 8.1(a) above, the Client shall indemnify the
Company and hold the Company harmless from and against any losses, claims,
damages, liabilities or expenses arising out of, or in connection with, the
performance of the Services, including all reasonable fees of counsel and other
expenses incurred in connection with the preparation for, or defence of, any claim,
whether or not resulting in any liability, to the extent such losses, claims, damages,
liabilities, or expenses arise from the misfeasance, gross negligence, or wilful or
wanton acts of bad faith by the Client or any of its officers, directors, employees,
agents or other authorized representatives.

9. CONFIDENTIALITY

9.1 As used herein, “Confidential Information” shall include any and all oral and
written information provided to the Company by the Client (the “Client Information”)
as well as the financial terms set forth in the Proposal (the “Company Information”),
provided, however, that Confidential Information shall not include any information
which (i) is, or hereafter becomes (but not in violation of this Agreement), generally
known to the public, (ii) was available to the Company on a non-confidential basis
prior to the time it was disclosed by the Client, or (iii) is disclosed by an independent
third party with a right to make such disclosure. Unless required by law, the
Company shall not disclose the Confidential Information to any person or entity
except for its directors, employees or outside consultants retained by it in connection
with this Agreement.

9.2 The Company agrees that the Client Information will not be used for any purpose
other than in connection with the performance of its duties and obligations under this
Agreement. The Company shall use reasonable efforts to prevent access by
unauthorised persons to the Client Information, such efforts to reflect at least the
same degree of security that the Company accords its own confidential information.
The Company shall ensure that any outside consultant retained by the Company is
made aware of, and is bound by, this Section 9.

9.3 The Client agrees that the Company Information (the NGO Benchmarking
Standard in particular) will not be disclosed to any third party save if the Client is
compelled to do so in accordance with the provisions of Section 9.4 below. Nothing
in this Section shall prevent the Client from providing a copy of this Agreement
(including the Proposal but excluding the Company Information) to any third party
that may request it.

9.4 In the event that the Company and/or the Client, or anyone to whom Confidential
Information is disclosed pursuant to this Agreement, becomes legally compelled to
disclose any of the Confidential Information (the “Compelled Party”), the Compelled
Party shall provide the other Party with prompt notice so that such Party may seek a
protective order or other appropriate remedy and/or waive compliance with the
provisions of this Section. In the event that such protective order or other remedy is
not obtained or in the event that the Party waives compliance with the provisions of
this Section, the Compelled Party will furnish only that portion of the Confidential
Information which the Compelled Party is legally required to disclose and will seek to
obtain reasonable assurance that confidential treatment will be accorded the
Confidential Information so disclosed.

9.5 The Parties acknowledge and agree that the undertakings set forth in this
Section 9 shall survive the termination of this Agreement.

10. GOVERNING LAW AND JURISDICTION

10.1 This Agreement shall be governed by, and interpreted in accordance with the
substantive laws of Switzerland exclusive of any rules with respect to conflicts of
laws.

10.2 Any disputes arising in connection with these Conditions or the Proposal shall
be finally settled under the Rules of Arbitration of the International Chamber of
Commerce by one or more arbitrators appointed in accordance with the said Rules.
The proceedings shall take place in Switzerland and shall be conducted in English.

11. MISCELLANEOUS

11.1 Any communications required or permitted to be given by any Party to the

others under this Agreement shall be sent to the other Parties at the address shown
in the introduction to this Agreement or any other address subsequently notified by
any Party to the others. Unless a particular method has been is required by any
provision of this Agreement, facsimile communications shall be accepted. The
Company accepts no liability for any errors in transmission or falsifications which are
inherent to this type of communication.

11.2 Save as expressly provided for in this Agreement, no Party shall assign this
Agreement in whole or in part without the prior written consent of the other Parties,
except that the Company may without such consent assign all or any of its rights and
obligations hereunder to any company controlling it, controlled by it or under joint
control with it.

11.3 The failure of any Party hereto to enforce at any time any of the provisions of
this Agreement or to exercise any right or option which is herein provided shall in no
way be construed to be a waiver of such provisions nor in any way affect the validity
of this Agreement or any part thereof or the right of any Party to enforce thereafter
each and every such right or option. No waiver of any breach of this Agreement shall
be considered or held to be a waiver of any other or subsequent breach. Nothing
shall constitute, or have the effect of, a waiver except an instrument in writing signed
by a duly authorised officer or representative of the Party against whom such waiver
is sought to be enforced which expressly, and not impliedly, waives a right or rights
or an option or options under this Agreement.

11.4 These Terms and Conditions and the Deliverables shall constitute the entire
agreement between the Parties with respect to its subject matter. All prior contracts,
proposals, representations, negotiations and understandings, either orally or in
writing are hereby superseded. Any amendment or modification hereof shall only be
binding if it is made in writing and signed on behalf of each Party by its duly
authorised representative(s).

Introduction
This User Agreement and Privacy Policy (“Agreement”) governs each website, mobile site,
application, and/or other service (together, the “Service”) provided by NGO ADVISOR, its parent,
subsidiaries and/or affiliates (“we,” “us,” or “our”), regardless of how distributed, transmitted,
published, or broadcast, that links to this Agreement. This Agreement is binding on all those who
access, visit and/or use the Service, whether acting as an individual or on behalf of an entity,
including you and all persons, entities, or digital engines of any kind that harvest, crawl, index,
scrape, spider, or mine digital content by an automated or manual process or otherwise
(collectively, “you” or “your”).

Please read this Agreement carefully. You can access this Agreement any time in the footer of
the Service’s home page or initial screen. Your access, visitation and/or use of the Service,
including without limitation any registration on any aspect of the Service, will constitute your
agreement to these Terms. If you do not agree with the terms and conditions of this Agreement,
you are not authorized to access, visit and/or use the Service.

The Agreement may be modified from time to time; the date of the most recent revisions will
appear on this page, so check back often. Continued access of the Service by you will constitute
your acceptance of any changes or revisions to the Agreement.

If you violate or act inconsistently with the rules, restrictions, limitations, terms and/or conditions
that apply to the Service, whether listed in this Agreement, posted at various points in the
Service, or otherwise communicated to users of the Service, we may terminate, suspend, and/or
restrict your account/profile, your ability to access, visit, and/or use the Service or any portion
thereof, and/or the Agreement, including without limitation any of our purported obligations
hereunder, with or without notice, in addition to our other remedies. In addition, we may restrict or
refuse to provide you with any future access, visitation, and/or use of the Service. We reserve the
right, in addition to our other remedies, to take any technical, legal, and/or other action(s) that we
deem necessary and/or appropriate, with or without notice, to prevent violations and enforce the
Agreement and remediate any purported violations. You acknowledge and agree that we have
the right hereunder to an injunction without posting a bond to stop or prevent a violation of your
obligations under the Agreement.

In the event of any conflict or inconsistency between the terms and conditions of this Agreement,
and any rules, restrictions, limitations, terms and/or conditions that may be posted at various
points in the Service or otherwise communicated to users of the Service, we shall determine
which rules, restrictions, limitations, terms and/or conditions shall prevail in our sole discretion,
and you waive any right to dispute such determination.
Among other things, the Agreement governs all text, articles, photographs, images, graphics,
illustrations, artwork, video, audio, music, podcasts, ringtones, games, trademarks, trade names,
service marks, and other brand identifiers, designs, plans, software, source and object code,
algorithms, data, statistics, analysis, formulas, indexes, registries, repositories, and all other
content, information, and materials (collectively, “Content”) available on or through the Service,
whether posted, uploaded, transmitted, sent or otherwise made available by us, our licensors,
vendors, and/or service providers, or by you, and/or other users or third parties, including any
such Content uploaded manually or bookmarked by you and/or other users.

Description of Website and Service

The service allows users to (i) learn generally about non-governmental organizations (NGOs)
and (ii) access information about organizations that we have designated as the top organizations;
and, when properly registered, either (iii) create a profile for an NGO as a representative of that
organization, or (iv) gain exclusive access to full site content, including employment opportunities
and press contact information for all NGOs with a profile on the Website. Users interested in
submitting an NGO for inclusion in our scoring procedure may do so only if they comply with
requirements set forth in this Agreement, as well as the information set forth here and here. We
may, in our sole discretion and at any time, update, change, suspend, make improvements to, or
discontinue any aspect of the Service, temporarily or permanently.

Monitoring
We strive to provide an enjoyable online experience for our users, so we may monitor activity on
the Service, including in the social, community and public discussion areas, photo and video
galleries, bulletin boards, forums, chats, blogs, personal/job search and other classified ads, and
elsewhere, to foster compliance with the Agreement. You hereby specifically agree to such
monitoring. Nevertheless, we do not make any representations, warranties or guarantees that:
(1) the Service, or any portion thereof, will be monitored for accuracy or unacceptable use, (2)
apparent statements of fact will be authenticated, or (3) we will take any specific action (or any
action at all) in the event of a challenge or dispute regarding compliance or non-compliance with
the Agreement. We generally do not pre-screen Content before it is posted, uploaded,
transmitted, sent or otherwise made available on or through the Service by users, so you may be
exposed to Content that is opinionated, offensive, and/or inappropriate, including Content that
violates the Agreement.

Registration Information

1. We may at times require that you register for certain products and/or services, and/or to
make purchases, or register and/or set up an account/profile to access, visit and/or use
certain portions of the Service, or the Service as a whole, in which case you may be
provided, or required to choose, a password and/or User ID, and you may provide a
credit, debit, or charge card number, or other payment information, as well as your name,
telephone number(s), email and/or street address, and other personally identifiable
information. Other information such as your age, gender, an avatar, and the number for
your mobile or other device may also be requested. In addition, you may be asked to
send us similar information via messaging (e.g., email, SMS, MMS, or other
technologies). All such information shall be referred to in the Agreement as your
“Registration Information.” We may use and share your Registration Information as
described in our Privacy Policy.
 2. You agree, represent, warrant, and guarantee that all Registration Information provided
by you is true, accurate, complete, up-to-date, and solely yours. You may not
impersonate, imitate or pretend to be somebody else when registering and/or setting up
an account/profile on the Service. If any of your Registration Information changes, you
must update it promptly by using the mechanism or contact information on the Service
that allows you to change or update your Registration Information, if available. If no such
mechanism or contact information is available on the Service, please notify NGO
ADVISOR as described in our Privacy Policy. WE AND OUR INDEMNITEES (AS
DEFINED BELOW) SHALL HAVE NO LIABILITY ASSOCIATED WITH OR ARISING
FROM YOUR FAILURE TO MAINTAIN ACCURATE, COMPLETE OR UP-TO-DATE
REGISTRATION INFORMATION, INCLUDING WITHOUT LIMITATION YOUR FAILURE
TO RECEIVE CRITICAL INFORMATION. NEITHER WE NOR OUR INDEMNITEES
SHALL BE RESPONSIBLE FOR VERIFYING YOUR REGISTRATION INFORMATION.
3. We reserve the right, at any time, with or without notice, to remove or require a change to
or repossess any password and/or User ID that has been provided to you, any avatar you
may be using, or other Registration Information, or otherwise change the access means
or methods for portions of the Service, the Service as a whole, or certain products and/or
services.
4. You will be solely responsible for maintaining the confidentiality of your Registration
Information. You may not authorize or permit anyone else to access and/or use your
Registration Information, or access, visit, and/or use the Service by use of your
account/profile and/or Registration Information. You may not access and/or use anyone
else’s Registration Information, or access, visit, and/or use the Service by use of anyone
else’s account/profile and/or Registration Information. You may not sub-license, transfer,
sell, rent or assign your Registration Information to any third party without our written
approval. Any attempt to do so will be null and void and shall be considered a material
breach of the Agreement.
5. You are solely responsible for all access or visitation to, usage of, or activity on your
account/profile, including, but not limited to, use of the account/profile by any person who
uses your Registration Information, with or without authorization, or who has access to
any computer, mobile or other device on which your account/profile resides or is
accessible.
6. If you have reason to believe that your account/profile is no longer secure (for example,
in the event of a loss, theft, or unauthorized disclosure or use of your Registration
Information), you must immediately change the affected Registration Information by using
the mechanism or contact information on the Service, if available, and/or close the
account/profile. If no such mechanism or contact information is available on the Service,
please immediately notify us as described in our Privacy Policy.

Fees and Payments

A. We and our licensors, vendors, and/or service providers may charge you fees for
merchandise, products, and/or services, including without limitation Content, offered for
sale, rental, or auction on or through the Service, and/or for access to portions of the
Service or the Service as a whole. You agree to pay all fees and charges, including
applicable taxes and surcharges, incurred through your activity on or through the Service
and/or through your account/profile at the rates in effect for the billing period in which
such fees and charges are incurred (such fees, charges, taxes, and surcharges shall
collectively be referred to as “Fees”). Unless otherwise specified on the Service, all Fees
will be quoted and charged in CHF. We and our licensors, vendors, and/or service
providers reserve the right to change the amount of, or basis for determining, any Fees,
and to institute new Fees, effective upon publication of such revised pricing on the
Service.
 B. We may charge Fees in advance and on a daily, monthly, yearly, lump sum, or other
basis. Fees for certain merchandise, products, and/or services, including without
limitation Content, may be invoiced on your mobile carrier’s bill. We may, in our sole
discretion, charge Fees to your designated payment method individually, or elect to
aggregate Fees for some or all of your purchases. All Fees are due promptly and are
non-refundable. You must notify us about any billing problems or discrepancy within thirty
(30) days after they first appear on your statement; otherwise, you waive any right to
challenge or dispute such problem or discrepancy.
C. If Fees cannot be charged to the payment method you designate, or payment is returned
to us for any reason, including charge back, we reserve the right, in addition to our other
remedies, to: (i) demand immediate payment of all outstanding Fees due to us from you;
(ii) assess an additional 1.5 percent late charge, or the highest amount allowed by law,
whichever is lower; (iii) take any and all lawful steps necessary to collect Fees owed to
us, and you will be responsible for all expenses incurred in connection with such
collection activity, including collection fees, court costs, and attorneys’ fees; (iv) charge
such Fees to any other payment method you have on file with us; and (v) terminate,
discontinue, suspend, and/or restrict your account/profile, your ability to access, visit
and/or use the Service or any portion thereof, and/or the Agreement, including without
limitation any of our purported obligations hereunder.
D. In addition, you are responsible for obtaining and maintaining at your own expense all
equipment, hardware, software, telephone, mobile, wireless, Internet, and other services
necessary to access, visit, and/or use the Service. If you are accessing the Service via a
mobile device, your mobile carrier may charge you fees for data, text messaging, and
other mobile access or communications services.
E. NGO ADVISOR’s does not retain credit, debit, or other payment information at any time.
All information related each specific means of payment goes through our service
providers for payment (see below). NGO ADVISOR cannot be held responsible for errors
or mistakes related to the use of our service providers such as Paypal or Klik & Pay or to
Paypal and Klik & Pay’s service failure.

Service Providers for Payment

Payment of all subscriptions can be performed either by using Paypal or Klik & Pay, through wire
transfer or through the use of a secured link sent by email.

In the latter case, the secured link is edited through NGO ADVISOR’s payment service provider,
Klik & Pay. Any question or issue regarding payment through that secured link and use of a
credit card must be addressed directly at Cyber Services SA who operates under the
international Trade Mark Klik & Pay.

1.    Description of iCharity services

The facilities and services provided by iCharity are as follows,
1. 1 Funding services: iCharity enlists various NGOs and display their funding requirements on
the website. Registered members can use facilities of iCharity to donate to the cause they are
interested in.
1.2 Payment Gateway: If you are making donations through the payment gateway, you
understand that the payment gateway is provided by a third party and governed by the terms and
conditions provided by such third party. You are liable in the event you violate any of the terms
and conditions of such third party in making your donations. iCharity shall not be responsible for
any such errors or default in making your donations.
1.3 iCharity as facilitator: You understand that iCharity is merely a facilitator for the donations to
reach the NGO(s), who are responsible for the cause to which you have donated. iCharity shall
make every effort to ensure that the donation is utilized for the purpose which is specified in the
description.
1.4 Utilization of donations and Feedback reports: iCharity strives to provide a feedback report on
the utilization of donations made by you within reasonable time limits. The feedback report time
period may vary depending on the nature of utilization of donation.
1.5 Tax exemption certificates: You are requested to go through the tax exemption details
displayed in the content of every cause before you make the donation. iCharity will  ensure that
NGOs registered on the website send applicable tax exemption certificates to you within
reasonable time limits.
2.    Member Information
2.1 Before making any donation, you are required to register with iCharity as a member by filling
up all the mandatory information in the membership form. This information will be used for further
communication in terms of tax exemption certificates, feedback reports etc. And also note that
this is required as per Government of India order to record all the information about the donors.
2.2 You acknowledge that all information on member profile has been entered by or on behalf of
you are true to the best of your knowledge. iCharity shall take reasonable steps to maintain the
confidentiality of such information. However, iCharity does not assume any liability in case of any
direct or indirect loss, injury, claim, liability or damages of any kind whatsoever arising on
account of divulgence of such personal information by the visitor.
2.3 When you sign up to become a member of iCharity, you will be asked to choose a password.
You hereby agree not to use the account or password of another user at any time or to disclose
your password to any third party. You agree to notify iCharity immediately if you suspect any
unauthorized use of your account or access to your password. You are solely responsible for any
and all use of your account.
2.4 By accepting this Agreement, You agree that you are responsible for all information provided
and subsequent activities carried by you on the website until you close such account or we
terminate your account in accordance with the provisions of this agreement. iCharity retains the
right to suspend or terminate your account without any further notice, due to reasons including
but not limited to the following;
a) breach or violate of these Terms or other iCharity agreements or guidelines,
b) requests by law enforcement or other government agencies,
c) a request by you,
d) unexpected technical issues or problems or,
e) extended periods of inactivity.
2.5 Termination of your iCharity account includes removal of access to all offerings within the
iCharity Services and may also bar you from further use of the iCharity Services. Furthermore,
you agree that all terminations shall be made at iCharity’s sole discretion and that iCharity shall
not be liable to neither you nor any third party for any termination of your account or access to
the iCharity Services.
 3.    NGO Information
3.1 iCharity enlists NGOs to be a part of this platform after screening their activities on a best
effort basis. iCharity has the sole discretion to enlist/delist NGOs to avail its services.
3.2 Some of the content on the website is provided by various NGOs that are enlisted. Such
content has been reproduced after prior permission from the content owner i.e. NGOs and the
copyright of such content will remain exclusively with the NGOs. iCharity does not assume any
responsibility for the mistakes which might appear in such content.
 4.    Donations
4.1 You can donate to selected causes on iCharity using a number of payment methods such as
credit or debit cards or cheque. Donations are processed by our payment gateway service
provider CCAvenue.
4.2 All donations made through iCharity are NON-REFUNDABLE. Please contact iCharity
immediately if there are justifying reasons or circumstances for refund and your case may be
reviewed on a best effort basis and decision of iCharity will be final.
4.3 You will receive an email confirming your donation to the cause. This is the final confirmation
of your donation. If you have not received please contact iCharity immediately.
4.4 iCharity reserves the right at any time from time to time to modify or discontinue, temporarily
or permanently the donation facility with or without notice.
5.    Prohibited Activity
5.1 You agree to act in a responsible and legal manner when using the iCharity Services. You
shall comply with all applicable laws, regulations and rules and undertake not to use the iCharity
Services for any unlawful purpose or in a manner which is likely to cause harm or offense any
other user including iCharity.
5.2 You agree not to post content that is patently offensive and promotes racism, bigotry, hatred
or harm of any kind against any group or individual;
5.3 You agree not to create a false identity on the website, impersonate any person or entity
(including members of iCharity) or falsely state or otherwise misrepresent yourself, your name,
your age or your affiliation with any person or entity;
5.4 You agree not to submit or transmit through any material that contains viruses or any other
computer codes, files or programs that interrupt, destroy or limit the functionality of any computer
software or hardware or telecommunications equipment, or otherwise permit the unauthorized
use of a computer or computer network;
5.5 iCharity reserves the right to investigate and take appropriate legal action against anyone
who, in iCharity’s opinion, violates this provision, including, without limitation, reporting you to
appropriate law enforcement authorities.
6.    Content
6.1 You are solely responsible for the content that you post on or through any of the iCharity
Services, and any material or information that you transmit to other users. iCharity will not liable
and does not endorse and has no control over such content.
6.2 All trademarks reproduced in this website, which are not the property of, or licensed to
iCharity, are acknowledged on the website.
6.3 Through this website links to other websites are provided for your convenience to provide
further information and they are not under the control of iCharity. iCharity has no control over the
nature, content and availability of those websites.
7.    Intellectual property rights
7.1 Unless otherwise stated, iCharity or our third parties own the intellectual property rights in the
website and material on the website.
7.2 You may view, download for caching purposes only, and print pages from the website for
your own personal use, subject to the restrictions set out below and elsewhere in these terms
and conditions.
7.3 iCharity grants you a personal, non-transferable and non-exclusive right and license to use
the services; provided that you do not (and do not allow any third party to)
a)Sell, rent or sub-license material from the website;
b)Show any material from the website in public, without accreditation of the source;
c)Reproduce, duplicate, copy or otherwise exploit material on iCharity website for a commercial
purpose;
d)Edit or otherwise modify any material on the website.
 8.    Availability
8.1 iCharity aspires to be a dynamic website by adding new features and content regularly for the
benefit of visitors. For this purpose iCharity website may be temporarily shut down for updation
work. However, iCharity will put its best efforts to minimize the inconvenience caused due to non-
availability of website.
8.2 At iCharity we make every effort is made to keep the website up and running smoothly.
However, iCharity takes no responsibility for, and will not be liable for, the website being
temporarily unavailable due to issues beyond our control.
 9.    Indemnification
9.1 By accepting these Terms, you agree to indemnify and otherwise hold harmless iCharity, its
officers, employees, affiliates and other partners from any direct, indirect, incidental, special,
consequential or exemplary damages resulting from the use of the iCharity Services by you or by
those who have access to the service through your account.
 10. Privacy and Disclosure
10.1 Use of the iCharity services is also governed by our Privacy Policy, which is incorporated
into these terms by this reference. Without limitation of the terms and conditions set forth in
our  you understand and agree that iCharity may disclose personally identifiable information if
required to do so by law or in the good faith belief that such disclosure is necessary to comply
with legal process, enforce these terms or protect the rights, property or safety of iCharity, its
members and the public.
 11. Governing Law/Dispute Resolution
11.1 The contract shall be governed in accordance with the laws of India and the Courts in Delhi
shall have the exclusive jurisdiction to try and suit, proceedings in connection therewith/in that
behalf. Any disputes under this agreement, which cannot be settled by negotiation may be
resolved exclusively by arbitration and shall be held in Delhi, India and conducted in accordance
with the provision of Arbitration and Conciliation Act, 1996 or any statutory modification or re-
enactment thereof.\ Subject to the above, the courts of law at Delhi alone shall have the
jurisdiction in respect of all matters connected with the agreement. The arbitration award shall be
final and binding.

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