JULIA ISABELLE C.

PONCIANO
Clientele Call Center Services

Email: Cieluerain@gmail.com Phone: 639380421023 Address: Mobo, Masbate City,

Philippines

Profile
Patient and motivated professional with a high work ethic. Understanding of people, capacity to
resolves issues quickly, communicate clearly and effectively, maintain confidentiality gained through
academic coursework and work experience. The qualities that I hold are organize, flexibility, respect
and value for others.

Education
Bachelor of Education major in Early Childhood Education
1.75GPA Osmena Colleges|2019

Work Experience
Volunteer ALS Teacher
Responsibilities includes:
1. To ensure support from the Barangay captain in conducting survey and finding a learning
center.
2. Connect with the surveyed out-of-school-youths, agree with the mode of learnings and
schedule of class.
3. Encourage learners to continue schooling by passing the accreditation and equivalency test.

Soft Skills
 Multi- tasking
 Polite and friendly
 Effective listener
 Excellent written and verbal communication
 Can adapt and learn quickly

Hard Skills
 English – fluent; Tagalog – Fluent; Minasbate – fluent; able to provide clear costumer service
in those languages
 Can easily learn and memorize all company products and services
 Typing speed 60wpm
 Microsoft and Office Word, PowerPoint, Excel
 Computer and Internet literate