JULIA ISABELLE C.

PONCIANO
Clientele Call Center Services

Profile
Patient and motivated professional with a high work ethic. Understanding of people, capacity to
resolves issues quickly, communicate clearly and effectively, maintain confidentiality gained
through academic coursework and work experience. The qualities that I hold are organize,
flexibility, respect and value for others.

Contact
Email: Cieluerain@gmail.com
Phone: 639380421023

Education
Bachelor of Education major in Early Childhood Education 1.75GPA
Osmena Colleges|2019.

Work Experience
Volunteer ALS Teacher
Responsibilities includes:
1. To ensure support from the Barangay captain in conducting survey and finding a learning
center.
2. Connect with the surveyed out-of-school-youths, agree with the mode of learnings and
schedule of class.
3. Encourage learners to continue schooling by passing the accreditation and equivalency
test.

Soft Skills:
 Multi- tasking
 Polite and friendly
 Effective listener
 Excellent written and verbal communication
 Can adapt and learn quickly

Hard Skills:
 English – fluent; Tagalog – Fluent; Minasbate – fluent; able to provide clear costumer
service in those languages.
 Can easily learn and memorize all company products and services
 Typing speed 60wpm
 Microsoft and Office Word, PowerPoint, Excel
 Computer and Internet literate