SILVYANA LADY WIGUNA

wigunalady@gmail.com | +6285711304470 | Depok, West Java

linkedin.com/in/silvyana-lady-w-2833131b0/

Graduate of English Language Art and Education Bachelor's Degree from Pakuan University.
Experienced in customer service at PT Bank Mega Tbk and PT Panin Bank Tbk. At Bank Mega,
responsible for handling customer complaints and issue resolution, supporting the sales of
banking products, building strong customer relationships, and maintaining customer satisfaction
while meeting their needs. I also have experience in organizational management as a member
of the Student Council (OSIS) Section 5, with skills in management and leadership. I am
enthusiastic about advancing my career, expanding my knowledge and skills, and achieving a
sustainable career success.

FORMAL EDUCATION
Pakuan University (2016 – 2021)
Major: English Language Art and Education Bachelor's Degree

SMA PLUS PGRI CIBINONG (2012 – 2015)

Major: Social Sciences

PROFESSIONAL EXPERIENCE
PT Bank Mega Tbk (February 2022 – February 2023)
Customer Service
• Was responsible for effectively and timely handling customer complaints and issues.
• Actively supported the sales of banking products, prioritized excellent customer service.
• Built and maintained strong customer relationships, enhanced loyalty and retention.
• Efficiently communicated with customers to address their needs and integrated technology and systems to
support Customer Service.

PT Panin Bank Tbk (February 2023 – August 2023)

Customer Service
• Was responsible for resolving customer problems and requests, focusing on fast and accurate service.
• Was involved in the process of selling banking products, with a focus on meeting customer needs.
• Cultivated sustainable customer relationships, maintained customer satisfaction, and promoted bank products
and services.
• Was proficient in operating modern banking systems and the latest communication tools to provide efficient
service.

ORGANIZATIONAL EXPERIENCE
Intra-School Student Organization (OSIS) (2013 – 2014)
Section 5 Member
• Managed the formation of groups for new students with the aim of facilitating their adaptation to the school
environment.
• Effectively organized the schedule of the New Student Orientation Program (MOPD) to ensure the smooth
implementation of the event.
• Actively participated in organizational activities, demonstrating valuable management and leadership skills.

SKILLS
Hard Skills:
• Microsoft Office • Microsoft Word
• Microsoft Excel • Canva
• Microsoft PowerPoint • Video & Photo Editing

Soft Skills:
• Problem-solving • Adaptive
• Good communication • Team and individual collaboration
• Fast learner

OTHERS
Languages: Indonesian (Native), English (Fluent), Korean (Beginner)