I am an open minded and adaptive person who has eager to learn and can work

well under pressure. I am a fast learner and have good communication skills to
work well both in team and individually. I am proactive and have continuous
improvement attitude. I have experience on E-Commerce company, can speak
well in Bahasa and English in intermediate level.

Lempang Djody Akbar lempangpohan18@gmail.com

085813030225
Pohan
Content Moderator
Jakarta, Indonesia

Work Experience
Content Moderator Livestream • PT Concentrix Services Indonesia
May 2022 - Present
- Reviewing live streams to ensure that it complies with our policies and to determine whether they violate any
laws or regulations such as hate speech, bullying, or harassment
- Screening livestream for plagiarism or copyright infringement, or for obscene language or pornographic
images
- Reviewing livestream for potential threats to public health or safety
- Reviewing livestream for bias or discrimination against specific groups of people based on age, race, religion,
disability status, sexual orientation, or gender identity or expression
- Reviewing livestream for legality in order to remove any illegal or inappropriate material

Customer Service Live Chat - Ecommerce • PT Teleperformance Indonesia

May 2021 - May 2022
- Manage customer enquiries and provide solutions or escalation when needed.
- Identify the root causes of escalated issues and provide appropriate solutions in order to deliver excellent
service.
- Promptly escalate critical/ high-risk cases to the Team Lead on issues for improvement.
- Identifying ongoing issues and eliminating repeated complaints, reduce escalation rates in order to enhance the
operating process and improve overall customer experience.
- Do cross-sell and upsell products to increase sales and achieving target per business need.

Education
Universitas Negeri Jakarta 2016 - 2020
Civil Engineer

Skills Languages
Microsoft Office : Word, Excel, PowerPoint, etc Bahasa Indonesia- Native
Photoshop English - Intermediate
Salesforce
SAP2000
Autocad