JESSA DE TORRES

Address: 449 Maria Clara St., Brgy. Barangka Drive, Mandaluyong City
Email Address: jessa.detorres2727@gmail.com
Contact No.: +639238861477

PROFESSIONAL EXPERIENCES

 Rainmaker Asia
Financial Care Representative, March, 2008 to August, 2008

US Telco Account:
- Accepting inbound calls for collection purposes.
- Assisting customer in setting up an arrangement of scheduled payment.
- Assisting the customer with bill inquiry.

 National Collections Office (NCO)

Outbound Sales Agent for B2B and B2C International Health Care Account, June, 2009 to
December, 2009

Key Roles and Responsibilities:

- Predictive Dialing, Contacting small- medium business to sign up for an online business
listing.
- Calling Canadian Customer to avail cancer insurance.
- Calling US Residential Customer to avail a discount card that they can use for basic needs
and medication needs.
- Calling US Veterans to avail death insurance.

 APAC, EGS now Alorica

Team Leader, February 02, 2010 to June 8, 2016
Client: US Telco Account

Key Roles and Responsibilities:

- Setting clear team goals.

- Creating an inspiring team environment with an open communication culture.
- Monitoring team and individual performance in a daily basis and making each team
members aware of their own individual scores.
- Motivating each team members.
- Creating and developing training sessions that will enhance and prepare the agents for
career growth.
- Listen to any conflicts and attend immediately on it.
- Delegate Task to each team member.
- Monitor personal concerns that may impact work related performance.
- BI-Weekly Business review outlining the success and the areas for improvement, present
ideas that may help the whole of business focusing on Quality.
- Promoted as one the Operations Manager Apprentice.
 Sitel
Team Leader, September, 2016 to April, 2017
Client: Chat- B2B Account for Office needs

Key Roles and Responsibilities:

- Setting clear team goals.
- Creating an inspiring team environment with an open communication culture.
- Monitoring team and individual performance in a daily basis and making each team
members aware of their own individual scores.
- Motivating each team members.
- Creating and developing training sessions that will enhance and prepare the agents for
career growth.
- Listen to any conflicts and attend immediately on it.
- Delegate Task to each team member.
- Monitor personal concerns that may impact work related performance.
- Set a good example to everyone.
- Weekly Business review outlining the success and the areas for improvement, present
ideas that may help the whole of business focusing on Quality

 Results Inc.
Team Leader, June, 2017 to November 2017
Client: US Telco Account Inbound Sales

Key Roles and Responsibilities:

- Setting clear team goals.
- Creating an inspiring team environment with an open communication culture.
- Monitoring team and individual performance in a daily basis and making each team
members aware of their own individual scores.
- Motivating each team members.
- Creating and developing training sessions that will enhance and prepare the agents for
career growth.
- Listen to any conflicts and attend immediately on it.
- Delegate Task to each team member.
- Monitor personal concerns that may impact work related performance.
- Set a good example to everyone.
- Weekly Business review outlining the success and the areas for improvement, present
ideas that may help the whole of business focusing on Quality

 Email Support (Freelancer)

Client: Online Clothing
- Answering Email Inquiry
- Placing online Orders that needs to be updated

 Appointement Setter / VA (Freelancer)

Clients:
- Real State
- Life Insurance
- Online Webpage
- Solar Panel
EDUCATION AND CERTIFICATION

Bachelor of Secondary Education Major in General Science

Polytechnic University of the Philippines, 2003 to 2007

AFFILIATIONS/ORGANIZATIONS

Mandaluyong Scholars Organization

Member, June 2003 to Present

Rizal Technological University Alumni

Member, October 2007 to Present

CORE COMPETENCIES

 Knowledgeable in Microsoft Office Applications (MS Word, MS Excel, MS PowerPoint)

 Time management and proper planning and organization of tasks
 Ability to meet deadlines and work under pressure
 Good interpersonal skills both individually and in groups
 Extending capabilities to other tasks which are important and relevant to tasks within the
job description
 Initiative in assisting other member/s within the team
 Reliable, hard-working and enthusiastic to learn with a strong corporate ethic and values
 Ability to accept and learn from criticism

I hereby certify that all information stated above are true and correct to the best of my
knowledge and belief.

______________________________
DE TORRES, JESSA A