VIVIEN D.

VESAGAS

PROFILE WORK EXPERIENCE

Assistant Lecturer (June 2013 – October 2013)
Mindanao State University-Iligan Institute of Technology
CONTACT INFO: Department of History
• Took attendance, graded assignments and maintained student
PHONE: records to assist teachers with administrative tasks and maintain
+639277925288 smooth daily operations.
• Used variety of learning modalities and support materials to
ADDRESS: facilitate learning process and accentuate presentations.
447 Purok Zenia, Nueva Extension,
• Handled classroom administration for professors.
Brgy. Taft, Surigao City 8400, Philippines
• Facilitated academic and community collaborations to
increase number of community-engaged research proposal
EMAIL:
submissions to extramural funders.
biangvesagas@gmail.com
Customer Service Representative (January 2014 - October 2014)
LinkedIn Profile:
Convergys
https://www.linkedin.com/in/vivien-
vesagas-5242a9257 • Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and resolving
concerns.
• Provided primary customer support to internal and external
EDUCATION customers.
Bachelor Of Arts Major in • Responded to customer requests for products, services and
company information.
History • Used company troubleshooting resolution tree to evaluate
Mindanao State University- technical problems and find appropriate solutions.
Iligan Institute of Technology
Customer Service Representative (November 2014 - May 2017)
June 2008 - April 2013 Accenture
• Resolved concerns with products or services.
Surigao Del Norte National High
• Educated customers on current promotions.
School
2004 - 2008 • Developed highly empathetic client relationships.
• Retention and drive sales.
Children’s Garden Learning • Sought out training opportunities to enhance customer
Center relationship management abilities and further boost satisfaction
1998 – 2004
scores.
• Achieved high satisfaction rating through proactive one-call
resolutions of customer issues.
• Contributed to company achieving and holding industry
leading customer service ratings.
• Described product highlights and benefits to help guide
purchasing decisions.