Assalamualaikum I’m nadia Nursyazwina D20181083169 and this video is about my reflection for

chapter 1 which is operation and productivity

▶ What Is Operations Management?

Operations management (OM) is the set of activities that create value in the form of goods and
services by transforming inputs into outputs

▶ Organizing to Produce Goods and Services

i. Marketing – generates demand

ii. Production/operations – creates the product

iii. Finance/accounting – tracks how well the organization is doing, pays bills, collects the
money

▶ The Supply Chain

1) A global network of organizations and activities that supply a firm with goods and services

2) Members of the supply chain collaborate

3) To achieve high levels of customer satisfaction, efficiency and competitive advantages

▶ Why Study OM?

a) to study how people organize themselves

b) to know how goods and services are produced

c) to understand what operations managers do

▶ What Operations Managers Do (10 strategic decisions besides POLC)

i. Design of goods and services

ii. Managing quality

iii. Process and capacity design

iv. Location strategy

v. Layout strategy

vi. Human resources and job design

vii. Supply chain management

viii. Inventory management

 ix. Scheduling

x. Maintenance

▶ Where operation management are related in jobs

 Technology/methods

 Facilities/space utilization

 Strategic issues

 Response time

 team development

 Customer service

 Quality

 Cost reduction

 Inventory reduction

 Productivity improvement

▶ Operations for Goods and Services

Services : Ride in an airline seat

Goods : The seat itself

▶ The Productivity Challenge

Productivity is the ratio of outputs divided by the inputs (if higher then more challenging)

▶ Current Challenges in Operations Management

 Globalization

 Supply-chain partnering

 Sustainability

 Rapid product development

 Mass customization

 Lean operations
▶ Ethics, Social Responsibility, and Sustainability

 Develop and produce safe, high-quality green products

 Train, retrain, and motivate employees in a safe workplace

 Honor stakeholder commitments