PA: LP01 Introduction to Facilities Management

Case Study:

About the customer:

Opened in 2005, SJ International Airport (SIA) is one of the region’s major aviation hubs
and is approximately 50 km from capital city. A good network of highways and
expressways links SIA to the rest of other major cities in the country. SIA possesses
world standard facilities and is equipped to accommodate the Airbus A380, the world’s
largest passenger aircraft. SIA has three independent runway that run at approximately
4,000m length each to serve both the main terminal and low-cost carrier terminal. The
airport caters to more than 60 airlines, as well as serves more than 120 direct
destinations and more than 1,000 indirectly. SIA cargo has been providing a secured
yet comprehensive and tailor-made solution via the broad portfolio of air freight
services. A huge variety of international and local retail brand and duty-free outlets,
cafés, restaurants, as well as premium passenger lounges are available at the airport
for travelling convenience and comfort. It is a passenger friendly airport with facilities to
ease the flow of passengers, keep passengers entertained while waiting for their flights
and provide a seamless travelling experience for everyone. SIA’s mission is to deliver a
world-class experience to customers by providing safe, secure and environmentally
responsible airport. Trainee needs to complete this performance assessment by
answering the questions below:

i. Describe the core business activities of your customer to which your organization
provide facilities management service;
ii. Describe the relationship between facilities management and the core business
activities described;
iii. Describe your roles as Facilities Management Manager in supporting the
organization by achieving the following:
a. Meet end-user requirements;
b. Reduce operating costs;
c. Maintain continuity of critical business processes.
d. Ensure legal and regulatory compliance; and
e. Support corporate social responsibility.
ARIZMAN MALEK
1|Page