Accelerate competency-based

management in your organization with

competency dictionaries
Build a customized, industry-leading competency framework for your entire organization—at
a fraction of the time and expense. HRSG’s competency dictionaries give you instant access
to the most advanced and comprehensive competencies available on the market.

Competency-based talent management is now the benchmark for

Fortune 500 companies, government agencies, and nonprofit A competency-based approach is:
organizations, but developing organization-wide competencies
can be a costly and time-consuming process.  Based on observable and
measurable behaviors
Competency dictionaries move your competency initiative  Easy to implement and use
forward faster. With 550+ general and technical competencies and  Legally defensible
750+ competency-based job profiles for a wide range of  Linked to business strategy
industries, our dictionaries help you fast-track implementation,  Used by 65% of Fortune 500
see results sooner, and increase your ROI.
companies
HRSG competency dictionaries combine ease of use with
unparalleled quality. Each dictionary is:
 Multi-level. Each competency is based on a multi-level competency framework,
providing a level of detail unmatched in the market.
 Comprehensive. Multi-level competencies can be used to align and improve the entire
talent life cycle, including talent acquisition, evaluation, and development.
 Customizable. Competencies can be easily customized to fit your organization’s unique
goals and talent requirements.
 Professionally developed. Each library is developed and maintained by industrial
organizational psychologists in accordance with industry best practices.
 Industry verified. Industry-specific competencies have been developed with input
from subject-matter experts and active industry representatives.

Fast-track the adoption of competency-based talent management across your organization and access the
competencies companies such as Intel, Franklin Templeton Investments, and Samsung America use to drive
HR success.

For a closer look at HRSG’s competency dictionaries, please call 1-866-574-7041.

© Human Resource Systems Group. All rights reserved.

Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Gain instant access to 20+ years of HR best practices
HRSG’s competency dictionaries are the result of more than two decades of research and hundreds of successful,
real-world competency-based initiatives. Each competency is rigorously designed, tested, and validated by
industrial organizational psychologists and industry subject-matter experts to ensure they reflect HR best practices
and the needs of today’s businesses.

A competitive edge for your company

A competency-based approach delivers a range of benefits to every type and size of organization, including for-
profit, nonprofits, and government bodies. Competencies deliver exceptional value to:
 Companies with a dispersed workforce (multiple
locations or global operations) Dictionaries are available for:
 Companies that want to align HR with broader
strategic goals  Engineering
 Companies operating in industries requiring  Finance, Accounting and Audit
specialized technical competencies  Health, Safety and Environment
 Companies that want to ensure the legal  Human Resources
defensibility of their talent-management practices  Information Technology
 Companies that need to customize competencies to  Insurance
fit their unique organizational culture.  Leadership
 Marketing
 Sales and Retail
An integrated suite of tools  Supply Chain Management
 Oil and Gas
Get even more value from your competency dictionary with these
 Petrochemical
complementary products and services:
 Police and Security
 CompetencyCore software: Automate your
competency-based talent management process. More than 750-competency-based job
 Training programs: Build expertise in competency- profiles and 550+ general and
based talent management. technical competencies are available.
 Service packages: Jumpstart your initiative with See a complete list of competencies
industry-leading competency expertise. on the next page…

About HRSG
Since 1988, HRSG has worked with a range of industries to define talent needs, address skill deficiencies, and improve
individual and organizational performance. Clients include global corporations, NATO defense departments, professional
accreditation bodies, and skills-focused NGOs. For more information, please visit www.hrsg.ca.

Call 1-866-574-7041 for more information.

© Human Resource Systems Group. All rights reserved.

Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
GENERAL COMPETENCIES
LEADERSHIP (12) INTERPERSONAL (13)
Decision Making Conflict Management
Developing Others Environment and Sustainable Development
Impact and Influence Facilitation
Leading and Managing Change Fostering Learning
Motivating Others Information Gathering and Processing
Organizational Awareness Interactive Communication
Resource Management Partnering
Results Management Presentation
Risk Taking Relationship Building
Strategic Thinking Report Writing
Team Leadership Research
Visioning and Alignment Teamwork
Writing Skills

BUSINESS (15)
PERSONAL (17)
Business Perspective
Enforcement Adaptability
Financial and Management Accounting Attention to Detail
Human Resources Management Client Focus
Information Management Concern for Safety
Improving Business Processes Continuous Learning
Legislation, Policies, Procedures and Standards Initiative
Managing and Measuring Work Proactivity & Self-Motivation
Negotiating and Mediating Quality Focus
People Management Resilience
Performance Management Self-confidence
Political Savvy Stress Management
Project Management Self-Management
Using Financial Information Social Responsibility
Using Information Technology Time Management/Priority Setting
Valuing Cultural Diversity
Wellness
THINKING (6) Work Ethics and Values
Achievement Orientation
Analytical Thinking
Creativity and Innovation
Critical Judgment
Planning and Organizing
Problem Solving

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© Human Resource Systems Group. All rights reserved.
TECHNICAL COMPETENCIES
FINANCE, ACCOUNTING & AUDIT (72) CONTROLLER (4)
GENERAL FINANCE, ACCOUNTING & AUDIT (15) Accounting Principles
Accounting and Reporting External Reporting - SEC & Governmental
Auditing Global Consolidation & Close
Contract Management Compliance Management
Corporate Governance
Financial Budgeting, Planning and Reporting FINANCIAL PLANNING AND ANALYSIS (14)
Financial Policy Development, Interpretation and Business Plan Preparation and Evaluation
Application Enterprise Planning and Profit Maximization
Financial Systems, Processes and Technology Business Partnering
Fixed Asset Accounting Forecasting and Reporting
Fraud Detection and Control Business Performance Analysis
Global Business Perspective - Business Acumen Financial Risk Management
Insurance Business Knowledge Financial Systems, Processes, Tools and
Processing and Recording Financial Transactions Technology
Procurement Management Planning and Budgeting
Valuation Technique Market, Industry and Competitor Knowledge /
Vendor Management Understanding
Functional Process Improvement
AUDIT (5) Market Research and Business Performance
Analysis
Corporate Governance - Audit
Reporting
Internal Controls Assessment
Revenue and Profitability Management
Internal Audit Financial Risk Management
Strategic Business Development
Fraud Detection and Control
IT Audit
INVESTOR RELATIONS (4)
BANKING (17) Investor Relations
Corporate Information Disclosure
Account Closure
Financial Analysis
Bank Operations
Optimizing Shareholder Value
Payments
Loan Management
Banking Services Management TREASURY (8)
Mortgage Banking Cash Management
Banking Systems Financial Risk Management
Macro Models Corporate Finance
Public Finance and Debt Management Credit Management
Market Operations and Foreign Exchange Debt Management
Reserves Management Financial Policy Development, Interpretation and
Payment Systems – Oversight Application
Payment Systems – Operations Cost Management / Internal Controls Assessment
Financial Stability Cost Accounting
Banking Supervision Treasury Operations – Risk Management
Banking Legislation Treasury Operations – Accounting and Settlement
Currency Management

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© Human Resource Systems Group. All rights reserved.
TAX (7) HUMAN RESOURCES (15)
Tax Policy and Planning Employee Relations
Tax Systems and Technology Change Management
Tax Return Compliance Compensation and Benefits Administration
Tax Management Learning and Development
Tax Accounting and Reporting Occupational Health and Safety
Mergers and Acquisition Support Recruitment and Selection
Tax Audits Strategic Planning
Competency Management
MERGERS AND ACQUISITIONS (5) Policy Design and Development
Capital Markets Organization Analysis and Design
Mergers and Acquisitions Contract Review Job Analysis
Valuation Technique Interviewing Skills
Mergers and Acquisitions Employee Retention
Mergers and Acquisitions Negotiation Career Counseling
Workforce Planning

PROJECT FINANCE (4)

Business Plan Preparation and Evaluation INFORMATION TECHNOLOGY (19)
Corporate Finance
Application Development/Support and
Project Finance, Risk and Cash Management
Maintenance
Project and Operations Insurance
Infrastructure/Platforms
Architecture
IT Procurement and Asset Management
ENGINEERING (19)
IT Project Management
Quality Control and Troubleshooting
Business Analysis
Building & Construction Design
Database Design and Management
Calibration / Mathematics
Security/Information and Application Protection
Chemistry
Service Management Processes
Civil Engineering
Telecommunications (Data and Voice) Network
Electrical/Electronics Engineering
Testing
Electrical Equipment Operation
IT Support Troubleshooting
Electrical Systems Maintenance and Repair
Production Management Knowledge in IT
Engineering Inspection
Design Engineering
Engineering Operations
IT Supply Chain Management Knowledge
Facilities Engineering
Quality Control and Assurance for IT
High Voltage Systems Engineering
Manufacturing Engineering
Material Resources
Research and Development Knowledge (design to
Mechanical Engineering
production)
Mechanical Maintenance
Technical Marketing Knowledge (IT Products)
Mechanical Systems
Product/IP Management in IT
Technical Drafting
Working with Tools and Technology
Surveying

3
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MARKETING (12) POLICIES/LEGISLATIVE/INTERNATIONAL
ELEMENTS (3)
Channel Management
Measurement & Control Intellectual Property Management
Market Research & Analysis International Business and Multicultural Skills
Pricing Legislative Framework Alignment
Positioning & Branding
Marketing Communications PROCUREMENT STRATEGY DEVELOPMENT (3)
Marketing Strategy and Planning Sourcing Strategy Development
Product Development Strategic Assess. and Planning of Requirements
Corporate Advertising Supplier Strategy Development
Event Management
Media Relations
SUPPLIER RELATIONSHIP MANAGEMENT (3)
Public Relations
Contract Administration and Management
Management of Working Relationships with
SALES AND RETAIL (9) Suppliers
Performance Assessment
Competitive Knowledge
Industry Knowledge
Territory Management SUPPLY CHAIN MANAGEMENT (5)
Product Knowledge Acquisition
Sales Process Assessment and Planning of Acquisition
Product and Service Advice and Support Requirements
Client Relationship Management Global Sourcing
Merchandising/Retailing Risk Management
Store Operations Supply Chain Management for the Public Sector

SUPPLY CHAIN MANAGEMENT (28) LEGAL (14)

MATERIAL MANAGEMENT/PROCUREMENT (4) Client Communications
Acquisition Employment and Industrial Relations
Assessment and Planning of Requirements Contract Drafting
Disposal Corporate Secretarial Administration
Operations, Use, Maintenance and Management Gathering Information
Information/ Records Management Knowledge
Knowledge of the Law
COMPETITIVE BIDDING (4) Legal Advice
Contract Preparation Technical Editing & Revision of Legal Docs.
Evaluation Legal Ethics and Professionalism
Negotiation Legislation and Compliance
Tendering Litigation Management
Legal Analytical Ability
OPERATIONS/LOGISTICS MANAGEMENT (6) General & Legal Translation, Revision & Writing
Contractor Resource Management
Disposal
Inventory/Supply Management
PROJECT MANAGEMENT (4)
Logistics and Transportation Management Project Planning
Operations/Logistics Strategy Development Resource Management
Warehouse/ Stores Management Project Risk Management
Communications Management

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HEALTH, SAFETY AND ENVIRONMENT (11) For more information or to obtain a list of our
Oil and Gas, Petrochemical or Policing
Commitment to Health and Safety
competencies please contact a customer
Emergency/Crisis Management
Environmental Assessment
service representative at info@hrsg.ca or
Environmental Procedures Design 1-866-574-7041 (ext. 600).
Hazardous Substance Management
Health Safety and Environment Awareness and
Communication
Health Safety and Environment Standards
Enforcement
Industrial Hygiene Practice
Occupational Health and Safety Management
Safety Engineering (Concern for Safety)
Waste and Emissions Management

INSURANCE COMPETENCIES (20)

GENERAL INSURANCE COMPETENCIES (7)
Assessing and Transferring Risk
General Claims Knowledge
Insurance Product Knowledge
Legal
Principles and Practice
Understanding of Risk and Compliance
Understanding of Underwriting and Risk

BROKER/AGENT COMPETENCIES (4)

Broker/Agent’s Role and Responsibilities
Claims Handling
Negotiation and Placement of Risk
Broker/Agent Operations

CLAIMS COMPETENCIES (3)

Claims Settlement
Claims Investigation
Claims Management

UNDERWRITING COMPETENCIES (6)

Actuarial
Assessment of Quantum
Pricing the Risk
Underwriting Risk Management
Underwriting
Underwriting Process

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