HYLAND SOFTWARE

OnBase Enterprise Content Management

Insurance Solutions
www.onbase.com.mx
Enterprise Content Management

Extending the Value of your Corporate

Information to Improve Efficiency and
Outpace the Competition
Industry Challenges

• BUSINESS INFORMATION – Management of all content

• RISK & COMPLIANCE – Regulatory & Internal
• CUSTOMER SERVICE – Meeting Demand of Expectation
• COMPETITIVE PRESSURES – Providing differentiators
 How Technology Addresses the Need

BUSINESS INFORMATION –
Managing business content
• Enterprise Content Management
– Allows for Digitizing and standardizing of all content
– Provides multiple access to documents
– Reduces Handling Time
– Improves Flow of Business Throughout the Organization
– Improves Overall Integrity & Quality of Output
 How Technology Addresses the Need

RISK & COMPLIANCE –

Regulatory & Internal

• Enterprise Content Management

– Provides Complete Audit Trail
– Improves Internal Controls
– Controls & Standardizes Business Processes
– Archival of Documented Procedures
How Technology Addresses the Need

CUSTOMER SERVICE –
Meeting Demand of Expectation
• Enterprise Content Management
– Product Delivery to Customer Faster
– Provides Improved Information Access
– Improves Integrity & Quality of Product & Services
– Improves Overall Consumer Acceptance of Industry
How Technology Addresses the Need

COMPETITIVE PRESSURES –
Providing differentiators
• Enterprise Content Management
– Increased Customer Satisfaction
– Reduces Operating Costs
– Improved Productivity Levels
– Diminishes Handling Time
– Reduces Risk associated with Compliance
Requirements
HYLAND SOFTWARE SNAPSHOT
Leadership
• 6,300+ customers
• Addressing needs of large & mid-tier enterprises
• Serving customers through OnBase Solution Providers
Product
• OnBase® ECM solution (90+ modules)
• Integrated, Scalable, Open, Configurable product
• Content-centric applications driving process
efficiencies and improved service at lower unit costs
Solutions Focus
• Financial Services, Government, Healthcare,
Insurance, Higher Education & Manufacturing
• Back-Office and Compliance solutions
Service & Culture
• Customer service focus
• Unique corporate culture serving 600+ employees
 Paper Documents Mail
& Files Enterprise
Applications Graphics,
Blueprints
Video, &
& Photos
Audio

CONTENT SOURCES
Electronic Documents
Fax

Email

Web Pages

XML & Meta Data

Print Output Reports Forms
Maritima Seguros
Replacing an outdated document imaging system with an
OnBase imaging and workflow solution that is integrated with
legacy management applications helped one of Brazil’s
largest insurers exceed the country’s stringent service level
requirements, reduce hard dollar costs and improve service
for policy holders.
– Average time to issue a policy has been reduced by 50%
– Eliminating pre-analysis at the branch offices saves thousands of
hours of labor
– Reduced risk of document loss
– Lower costs for phone, postage, printing and paper
– Increased quality
– Automated SLA controls, proposal refusals and notifications
– Outstanding vendor support
OnBase Insurance Solutions

Business Overview
 Thank You
Questions?

Ruth Fisk – ruth.fisk@onbase.com - www.onbase.com.mx