Online Market for

Smart Government Buyers

Search
Product/Services

Add to Cart, Compare

& Place Order

Goods Delivered/
Services Rendered

Make Payment
Government e Marketplace

Sh. Narendra Modi

Hon’ble Prime Minister

“ corruption.
The Government is committed to curbing
One of the key aspects of this
objective is to minimise Government’s
human transactional interface.
”

What is GeM?

Government e Marketplace (GeM) is the national public procurement portal offering end to end solution for all procurement
needs of Central and State govt. departments, PSUs, autonomous institutions and local bodies. GeM has transformed the
public procurement in the country by leveraging technology and making procurement contactless, paperless, and cashless.

GeM facilitates procurement at the right price, right quality and right quantity in a transparent and efficient manner. The
platform reduces manual process inefficiencies and human interventions in procurement and enables increased coverage,
access, and efficiency of faceless standardised public procurement. As per amendment in Rule 149 of Government
Financial Rules (GFR) 2017 mandates procurement of all common use goods and services available in GeM portal
mandatory for all Government departments.

The Story of GeM - Value Proposition

Transformation
TRANSPARENT
Developed in a record time with technical
support from NeGD (MeitY). The portal
was launched on 9th August 2016 by the
OPEN
then Hon’ble Commerce & Industry Cashless
Minister. EFFICIENT

Complete end-to-end system from

Buyer/Seller registration to post contract
management and audit trail.

Online, faceless & seamless procurement Paperless Contactless

RIGHT
experience from registration to PRICED
procurement made possible through
INCLUSIVE
integration with Aadhaar, PAN, MCA21,
GST, Udyog Aadhaar, Bank Integration,
etc. END-TO-END
SOLUTION
Modes of Procurement Cycle
Procurement
One time Registration One time Registration
Direct Purchase of Buyer of Seller
For amounts upto < 20 mins < 20 mins

INR 25,000.

Marketplace
L1
offering
For amounts greater than (DP/L1)
INR 25,000 and less than Buyer-internal
INR 5 Lakhs. purchase
approval
Proprietary Article
Certificate Bid Product/
Procurement of specific Buyer – search Service
Participate
product as per comparison and upload
in Bid/RA
requirement. add to cart

Bid & Reverse Auction

Mandatory for value ≥ INR Approval of uploaded
Order placement
product/ service
5 lakhs and at discretion of (DP/ L1/ Bid/ RA
Buyer for lower amounts. by buyer)
– Bid
– Bid + RA
– RA Order delivery to consignee
As per contract minimum 15 days
(45 days for Automobiles) Sellers
Account

Payment
Benefits Acceptance and 10 days from
CRAC

on GeM
CRAC generation
10 days from delivery

Time and speed to procure on GeM

reduced significantly vs. traditional mode
of procurement. Awards & Accolades
Standardization of specifications for both
products and services.
Standardized universal service levels for
offerings - both products and services.
GeM Business Rules (GBR) - embedded
compliances in workflow.
Price reasonability support tool to
facilitate decision making by buyers.
Complete audit trail for future reference.
Filters for MSEs, Make in India, etc
enabled.
Open and dynamic marketplace wherein,
Digital India Platinum Award Winner of South Asia
both buyers and sellers are quantitatively
2018 for 'Exemplary Online Procurement Innovation
rated based on performance.
Service' by MEITY Award 2016 by World Bank
GeM Features

Catalogue Management User Rating

Standardized & generic - specification based Performance based quantitative system generated
catalogue. buyer and seller rating.

Upgraded Search Analytics

Full text and navigation search. Decision Support System for Buyers/ Senior
Masking of sellers name in marketplace. Officials/ Payment authorities etc.
Advance analytics for product recommendation,
Price Comparison & Reasonability price reasonability, demand forecasting etc.
Using third party sites, multi - source and real time.
Based on historical transaction data on GeM portal. Learning Management System (LMS)
Asset repository.
Complete user journeys.
Bundling, Bunching and Bidding
Learning ecosystem.
Bundling of Products and Services.
Online certification.
Bunching of Products.
Automatic BID to RA process.
Integrated Feedback Form for Shortlisted
Filter Enabled for MSEs, Make in India, etc. Start-Ups
Splitting of order based on MSEs purchase
preference. Vendor Assessment
Highly rated sellers. Online Vendor Assessment through empanelled
agencies.
Integrated Payment Management System
Public Financial Management System. GeM Support Centre
GeM Pool Account. Customer support available in 12 languages.
Railways and Defence.
Payment systems of PSUs. Incident Management
Net Banking. Fully automated incident management available to
both buyers and sellers.
Opex Based Procurement-Leasing of Well defined service levels and escalation matrix.
Products Available

Get Trained on GeM GeM Support Centre

GeM brings to you a knowledge repositor y

featuring user-centric learning paths to meet
specific needs. The platform offers both users and
trainers content facilitating the understanding of
intermediate processes including registration, 1-800-102-3436 Live chat through
marketplace, bid, order processing, payment, etc. 1-800-419-3436 the GeM portal
The content includes videos, live training using
webinar, cer tifications and other user specific Monday to Saturday
Ask GeMmy (Chatbot)
journeys.
8 A.M. - 8 P.M.
Classroom LMS
Youtube Master Trainer
Webinar
Follow us on :
For more details on training, visit lms.gem.gov.in
or mail us at training.gem@gem.gov.in helpdesk-gem@gov.in