Job Role: Bell Captain

TSC Title Bell Service Delivery

Proficiency Level Level 1
Proficiency Level
Provide bell services to guests and/or customers
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Crisis Management
Proficiency Level Level 2
Proficiency Level
Apply crisis management and communication procedures to assist in the execution of crisis management plans
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Customer Challenges Management
Proficiency Level Level 2
Proficiency Level Recognise and approach dissatisfied guests and/or customers, and follow up with guests and/or customers on their
Descriptor concerns and feedback
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale
Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
 Evidence
Interviewer's Rating
TSC Title Legal Compliance Management
Proficiency Level Level 1
Proficiency Level Demonstrate working knowledge to ensure adherence to relevant legislative and regulatory requirements when
Descriptor carrying out day-to-day work activities
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title People and Relationship Management
Proficiency Level Level 1
Proficiency Level Recognise the importance of inclusiveness, demonstrate the use of emotional intelligence and resilience to handle
Descriptor diversity in the service environment and monitor one’s actions in handling diversity
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title People Development
Proficiency Level Level 2
Proficiency Level
Apply workplace learning techniques to enhance work performance of team members
Descriptor
Evidence for ability
& knowledge
Rating Scale 1 2 3 4 5
 Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Productivity Improvement
Proficiency Level Level 2
Proficiency Level Provide insights and generate ideas to improve productivity in the workplace as well as present inputs to next level for
Descriptor further validation
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Service Excellence
Proficiency Level Level 2
Proficiency Level Deliver all aspects of customer service which include attending to customer queries, identifying customers’ needs and
Descriptor processing feedback to facilitate customer experience enhancements
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Service Innovation
Proficiency Level Level 1
Proficiency Level Understand the importance of service innovation and the methods and opportunities that are available for a service
Descriptor staff to generate ideas that contribute to service innovation
Evidence for ability
& knowledge
 1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Service Leadership
Proficiency Level Level 3
Proficiency Level
Role model the service vision of an organisation and encourage service excellence
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Service Planning and Implementation
Proficiency Level Level 1
Proficiency Level
Deliver service excellence by utilising organisational service operations resources
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Technology Adoption and Innovation
Proficiency Level Level 1
Proficiency Level
Use essential functions of mobile devices to facilitate the conduct of daily operational duties
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Threat Observation
Proficiency Level Level 2
Proficiency Level
Interpret malicious intent from contemporary threats
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Tourism Promotion
Proficiency Level Level 2
Proficiency Level
Provide tourist information to guests and/or customers to address their queries
Descriptor
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating
TSC Title Workplace Safety and Health Performance Management
Proficiency Level Level 2
Proficiency Level Support Workplace Safety and Health (WSH) inspections by conducting checks according to work plans and
Descriptor instructions
Evidence for ability
& knowledge
1 2 3 4 5
Rating Scale Adverse Evidence No Evidence Some Evidence Sufficient Strong Evidence
Evidence
Interviewer's Rating