SNAPSHOT
Telkom Indonesia
Efficient and Effective Threat Protection Underpins
Global Growth
Industry
Telecommunications
Challenge
Strengthen the security operations center as
the company prepares for global expansion
Solution
Palo Alto Networks Next-Generation Firewall
with URL Filtering, IPS and Threat Prevention;
Panorama; AutoFocus
Results
• Increased threat protection and analysis
• Improved reporting of security issues and
simplified security management
• 30 percent reduction in annual security costs
• Underpinned international expansion
• Reduced Capex on hardware upgrades
through device consolidation
Palo Alto Networks | Telkom Indonesia | Customer Snapshot
Telkom Indonesia is Indonesia’s largest telecommunications services company, beginning its
journey as Digital Telco. Ranked ninth in the Asia-Pacific region in terms of market value, its
ambition is to break into the top five. “We’re one level below China Telecom and Singapore
Telecom, but we’re seeing double-digit growth and have serious international expansion
plans,” said Sihmirmo Adi, vice president of IT Strategy and Governance, Telkom Indonesia.
The business includes connectivity (broadband access), mobile, high-speed internet, pay TV,
data centers, and digital services for the retail and enterprise markets. Its corporate vision
is to “be the king of digital in the region,” with its mission being to “lead Indonesian digital
innovation and globalization.”
From a network perspective, Telkom Indonesia has a complex network infrastructure
that enables a large variety of services, and features more than 10,000 users. As such, the
company experiences a number of security threats.
“We face many cyberthreats,” said Mirmo. “From simple password brute-force attacks to
the denial of services and SQL injections. As such, the impact on the business can be huge.
We need to be agile enough to handle commodity threats and clever enough to develop
responses to new threats.”
Mirmo added, “We put Palo Alto Networks on our main security environment a
few years ago. For us, Palo Alto Networks is a game-changer. We’re now seeing our
­lowest-ever infection rate levels.”
Telkom Indonesia now deploys five Palo Alto Networks® PA-3000 Series firewalls and eight
PA-5000 Series next-generation firewalls. In addition, Panorama™ network security man-
agement provides static rules and dynamic security updates that simplify the management
of ever-changing threats. Furthermore, AutoFocus™ contextual threat intelligence service
helps accelerate threat analysis.
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“Palo Alto Networks has enabled us to take our security
operations to a higher level. I now have complete visibility
of threats, the team has become more skilled, and we’re
better able to focus on the development of new services.”
Sihmirmo Adi | vice president, IT Strategy and Governance | Telkom Indonesia
Said Mirmo, “Since 2013, we’ve spent more than US$1 million
(trillions of Rupiah) upgrading our IT, including a new security
operations center. We see Palo Alto Networks as the number one
provider of security solutions. It has enabled us to take our secu-
rity operations to a higher level. I now have complete visibility of
threats, the team has become more skilled, and we’re better able
to focus on the development of new services.”
He says greater visibility and ability translates to 30 percent an-
nual savings in security costs: “Threat detection is more effective,
while we are also spending less time managing our network. The
usability of the Panorama user interface and policy management
has allowed us to navigate and manage configuration effectively
and efficiently.”
Palo Alto Networks | Telkom Indonesia | Customer Snapshot
In terms of what Palo Alto Networks can save the company,
Mirmo was also impressed. “We expect a 30 percent reduction
in annual security costs in terms of operational, staff and IT
expenses,” he said. In addition, by not having to upgrade or
replace existing devices, Mirmo expects to see further consider-
able savings in the future. “We think that we might save billions
of rupiahs in relation to capital expenditure due to not having to
invest in upgrades or replacements,” he said.
The business is now well-placed to drive international expansion.
With an initial 10 international footprints, including Australia,
Hong Kong, Malaysia, Myanmar, Saudi Arabia, Singapore, Timor
Leste and the United States, Telkom Indonesia plans to continue
developing virtual network provider opportunities as well as
make further acquisitions. Said Mirmo, “Having a strong security
operations center underpins all of this.”
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