City of Modesto

Utilities Department
Sanitary Sewer Management Plan
(SSMP)
Updated August 2017
 Executive Summary
DATE ISSUED: 4-6-09

DATE REVISED: 10-02-2014, 08-11-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The State Water Resources Control Board (State Water Board) has, by Order No. 2006-0003,
required public agencies that own or operate sanitary sewer systems to develop and
implement a Sewer System Management Plan (SSMP) aimed at reducing sanitary sewer
overflows (SSOs). The State Water Board has also, by Order No. WQ 2013-0058-EXEC,
created a specific Monitoring and Reporting Program (MRP), which requires agencies to
electronically report all SSOs to the Board and notify the California Office of Emergency
Services (Cal OES).

The SSMP is created to facilitate proper funding and management of the sanitary sewer
system. The City of Modesto SSMP must include provisions to provide proper and efficient
management, operation, and maintenance of the sanitary sewer system, while taking into
consideration risk management and cost benefit analysis.

The SSMP addresses each of the 11 elements summarized below:

• Goals
• Organization
• Legal Authority
• Operation and Maintenance Program
• Design and Performance Provisions
• Overflow Emergency Response Plan
• FOG Control Program
• System Evaluation and Capacity Assurance Plan
• Monitoring, Management and Plan Modifications
• SSMP Program Audits
• Communication Program

Page 1 of 1
 I. GOAL
DATE ISSUED: 4-6-2009

DATE REVISED: 10-02-2014

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The goal of the SSMP is to provide the City of Modesto with a plan and schedule to properly
manage, operate, and maintain all parts of the wastewater collections system.
It is the goal of the Wastewater Collection Division to:
• Promote a safe working environment
• Eliminate or minimize both dry and wet weather sanitary sewer overflows (SSOs)
• Mitigate the impact of SSOs that do occur
• Fully comply with all State and Federal regulatory requirements
• Provide excellent customer service
• Provide adequate capacity to convey peak flows
• Manage and operate the wastewater collection system using the best management
practices available
• Use available funds in the most efficient manner possible

Page 1 of 1
 II ORGANIZATION
DATE ISSUED: 4-6-2009

DATE REVISED: 12-30-2014, 10-25-2016,

8-3-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The WDR requires that the SSMP identify the organizational structure responsible for implementing the
SSMP elements.

a) The SSMP must indicate the name of the person(s) designated by the City as either a principal
executive officer or ranking elected official, or by a duly authorized representative of that person, as
described in paragraph (J.1.ii) of the State Water Resources Control Board Order No. 2006-0003,
General Waste Discharge Requirements (WDR). The Legally Responsible Official (LRO) must
receive authorization from another LRO and have responsibility for the overall operation of the
regulated facility or activity.

Legally Responsible Official: Robert Englent, Wastewater Collections Manager

b) The following are the names and telephone numbers of the positions responsible for implementing
specific measures of the SSMP. Specific lines of authorities are shown in the attached
organizational chart.

The names, telephone numbers, and positions of staff responsible for developing and
implementing the SSMP are as follows:

• Acting Director of Utilities: Will Wong (209) 577-5261

o Director – Responsible for establishing and maintaining the goals and objectives
of the wastewater collection system as described in the SSMP, and ensuring
current wastewater rates are adequate to meet those objectives.

• Wastewater Collections Manager: Robert Englent (209) 577-6222

o Manager – Overall responsibility for the wastewater collection system and

SSMP development and compliance.

• Wastewater Collections Supervisor: Bob Eusebio (209) 577-6239

o Wastewater Collections Supervisor – Responsible for implementation of the

SSMP Operations and Maintenance Program (OMP) and the Overflow
Emergency Response Plan (OERP).

• Wastewater Collections Supervisor: David Steeley (209) 577-6287

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 o Construction Supervisor – Responsible for wastewater and storm water
construction staff performing system repairs and replacement as described in the
OMP.

• Wastewater Collections Supervisor: Jack Cooke (209) 577-6234

o Storm Supervisor – Provides SSMP back-up assistance to other supervisors.

• Acting Engineering Manager: Jesse Franco (209) 571-5801

o Responsible for oversight of the City’s Capital Improvement Plan (CIP) and
elements of the System Evaluation and Capacity Assurance Plan (SECAP).

• Environmental Regulatory Compliance Manager: Thomas Sinclair (209) 577-6240

o Responsible for establishing and implementing the City’s Fats, Oils, and Grease
(FOG) Program, SSO chain of communication, and the prevention of illicit
discharges.

Page 2 of 4
 c) SSO Reporting Chain Of Communication

• City of Modesto, (209) 577-6200, receives call of SSO from public

• Sewer maintenance crew and Environmental Compliance personnel are dispatched to

mitigate & clean-up SSO

• SSO form completed by Wastewater Collections and Environmental personnel

• 2 hour notifications of SSOs greater than 1,000 gallons or those entering a waterway are
typically reported by the Environmental Compliance personnel, but can also be done by
Wastewater Collections personnel

• SSO forms forwarded to Wastewater Collections Supervisor

• Once all information is reviewed and verified, SSO event is certified by Wastewater
Collections Manager

The following flow charts show the City of Modesto’s Utilities Wastewater Division and its assigned
personnel.

Page 3 of 4
Page 4 of 4
 CITY OF MODESTO
III. LEGAL AUTHORITY
DATE ISSUED: 4-6-09

DATE REVISED: 12-30-2014, 1-3-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

Each enrollee must demonstrate, through sanitary sewer ordinances, service agreements, or
other legally binding procedures, that it possesses the necessary right to:

A. Prevent illicit discharges into its sanitary sewer system (examples may include I/I,
storm water, chemical dumping, unauthorized debris and cut roots, etc.);
(a) The following ordinances pertain to the prevention of illicit discharges into the
sanitary sewer system and can be found in the City of Modesto Municipal Code.
TITLE 5 – SANITATION AND HEALTH
Chapter 6 – Wastewater Collection and Disposal
Article 2 – Regulations

B. Require that sewers and connections be properly designed and constructed;

(a) The City ordinances pertaining to the proper design and construction of sewers
and connections are found in the following sections of the City of Modesto
Municipal Code.

TITLE 4 – PUBLIC WELFARE, SAFETY AND HEALTH

Chapter 4 – Subdivision of Land
Article 8 – Improvements

C. Ensure access for maintenance, inspection, or repairs for portions of the lateral
owned or maintained by the Public Agency;
(a) City ordinances pertaining to lower lateral ownership are found in the following
sections of the City of Modesto Municipal Code.

TITLE 5 – SANITATION AND HEALTH

Chapter 6 – Wastewater Collection and Disposal

Page 1 of 2
 Article 3 – Discharges of Fats, Oils, and Grease from Food Service
Establishments

D. Limit the discharge of fats, oils, and grease and other debris that may cause
blockages, and
(a) City ordinances pertaining to the discharge of Fats, Oils, and Grease (FOG) and
other debris that may cause blockages are found in the following sections of the
City of Modesto Municipal Code.

TITLE 5 – SANITATION AND HEALTH

Chapter 6 – Wastewater Collection and Disposal
Article 3 - Discharges of Fats, Oils, and Grease from Food Service Establishments

E. Enforce any violation of its sewer ordinances.

(a) City ordinances pertaining to the enforcement of City of Modesto sewer
ordinances are found in the following sections of the City of Modesto Municipal
Code.

TITLE 1 – GENERAL PROVISIONS

Chapter 2 – Penalty Provisions

TITLE 5 – SANITATION AND HEALTH

Chapter 1 – General Sanitation
Article 1 – Sanitary Regulations

Copies of both the City’s Municipal Ordinances and the Construction Standards can be
obtained from the City’s website (www.modestogov.com).

Page 2 of 2
 IV. OPERATIONS AND MAINTENANCE
PROGRAM

DATE ISSUED: 4-6-09

DATE REVISED: 12-30-2014, 01-10-2017, 08-

03-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The City of Modesto sanitary sewer system collection system consists of approximately 655 miles of sewer
pipes, 12,977 manholes, 48 lift stations and other related infrastructure. The Wastewater Collections Division
operates and maintains the sanitary sewer system using a reliability-centered preventive maintenance (PM)
approach, which seeks to prevent stoppages and blockages within the sanitary sewer system by optimizing the
PM schedule for each asset.

A. Maintain an up-to-date map of the sanitary sewer system, showing all gravity line segments and
manholes, pumping facilities, pressure pipes and valves, and applicable stormwater conveyance
facilities;
1. The City’s sanitary sewer and storm collection system assets are fully inventoried in a geographic
information system (GIS) database system that is able to provide full mapping capabilities and asset
attribute descriptions. All sewer and storm assets are listed in the GIS database (which is
considered to be 99% accurate), which provides a complete asset inventory. The City’s Information
Technology (IT) department is responsible for maintaining the GIS map of the sewer and storm
infrastructure. Information gathered through as-built plans, field observations, or CCTV inspections
are regularly provided to our GIS Analyst and incorporated into our system, as a result, our GIS
data accurately reflects conditions in the field.
2. The database includes manholes, gravity lines, pump stations, pressure pipes, valves, rockwells,
catch basins, detention/retention basins, and stormwater outfalls.
3. In early 2017, the City implemented a new Computerized Maintenance Management System
(CMMS) called Lucity. All Wastewater Collections staff has mobile access to the system through
cellular connected tablets. The mobile Lucity system provides staff with real-time access to the
mapping, work requests, work orders, work history, and PM schedules.

Page 1 of 9
B. Describe routine preventive operation and maintenance activities by staff and contractors, including
a system for scheduling regular maintenance and cleaning of the sanitary sewer system with more
frequent cleaning and maintenance targeted at known problem areas. The Preventive Maintenance
(PM) program should have a system to document scheduled and conducted activities, such as work
orders;
1. In addition to the GIS database, the City also maintains a Computerized Maintenance Management
System (CMMS). The City uses the CMMS to create and update of sanitary sewer and storm sewer
Preventive Maintenance (PM) schedules. Accurate and timely PM schedules are essential to the
proper operation of the sanitary sewer and storm sewer collection systems. The goal of the PM
program is to provide the proper amount of maintenance needed in order to keep the system
functioning without failure. All maintenance activities are documented within the CMMS
2. The City’s maintenance program includes regular periodic cleaning and maintenance of the sanitary
sewer system, and more frequent or accelerated cleaning and maintenance of known problem
areas (Hot Spots). Routine cleaning cycles are established for all lines and performed on a rotating
basis of 3 to 5 years. When necessary, cleaning cycles are accelerated and can range from 2 years
to monthly. The City has a formal SSO and stoppage follow-up procedure to determine the
appropriate course of action following an SSO or stoppage. Follow-up action can consist of an
accelerated cleaning frequency, spot repairs, and/or a Capital Improvement Project. Regular
scheduled maintenance is also performed on all lift stations.

For more information see the following:

• Standard Operating Procedure (SOP) C-12, Sewer Preventive Maintenance

• SOP C-13, Optimizing PMs
• SOP C-7, Sewer Maintenance
• SOP C-16, Sewer Root Control

C. Develop a rehabilitation and replacement plan to identify and prioritize system deficiencies and
implement short-term and long-term rehabilitation actions to address each deficiency. The program
should include regular visual and TV inspections of manholes and sewer pipes, and a system for
ranking the condition of sewer pipes and scheduling rehabilitation. Rehabilitation and replacement
should focus on sewer pipes that are at risk of collapse or prone to more frequent blockages due to
pipe defects. Finally, the rehabilitation and replacement plan should include a capital improvement
plan that addresses proper management and protection of the infrastructure assets. The plan shall
include a time schedule for implementing the short- and long-term plans plus a schedule for
developing the funds needed for the capital improvement plan;

1. The City of Modesto utilizes closed circuit television (CCTV) inspection to perform physical
condition assessments and determine the priorities for Rehabilitation and Replacement (R&R).
Sewer infrastructures identified as deficient are evaluated to determine if the infrastructure needs a
spot repair or a Capital Improvement Project (CIP).

The City has one in-house CCTV crew which consists of two members who perform routine,
warranty and emergency video inspections of the City’s sewer and storm lines. The CCTV
inspections are also used during SSO and stoppage follow-ups to determine if a given line segment
requires accelerated maintenance, a spot repair, or replacement through a CIP. Using CCTV
inspection, the root cause of a failure can be identified and a plan created to address defects, or if

Page 2 of 9
 necessary, make repairs. All CCTV inspections rate the condition of observed defects on a scale of
1 through 5; with 1 being, “not likely to fail” and 5 being, “line has failed or failure is imminent”. The
City then uses this information to set priorities for the CIP Program. The City also uses CCTV
contractors as necessary. An analysis of all documented SSOs showed that 93% of all SSOs within
the City of Modesto come from 6” and 8” lines. As a result, in May 2014, the City hired a CCTV
contractor to assist with the City inspection of all 6” and 8” sewer lines. In October 2014, the City
issued a Request for Proposals (RFP) to perform a condition assessment of City trunk sewers and
siphons. Both inspection programs were completed in December 2016.

The Wastewater Fund provides for an annual Collection System R&R CIP, which consists of
projects identified by the Wastewater Collections Section and are listed below.

D. Provide training on a regular basis for staff in sanitary sewer system operations and maintenance,
and require contractors to be appropriately trained; and Training

1. The City staff responsible for maintaining the sewer system, are trained and experienced Collection
System Operators committed to performing the duties required in a safe and effective manner.
Employees are trained in Standard Operating Procedures (SOPs) for all maintenance operations,
including sewer cleaning, sewer and storm repairs, overflow emergency response and other
functions. Employees are trained to be competent in the safe operations of vehicles and equipment
necessary to clean and maintain our sanitary sewer system. Employees are also rotated among
different crews and sections to learn new skills and maintaining existing skills.

The City has developed SOP’s for sewer and storm cleaning using combination jet/vac trucks and
power rodders. Operators regularly receive operational training based on these SOPs. In addition,
as further training events are identified, employees are selected and sent as needed. The City tracks
each employee’s training, associated contact hours, and encourages operator certification.

A copy of the Sewer Maintenance SOP is attached, see Attachment C: SOP C-7, Sewer
Maintenance.

The following table lists all training provided to Collection System Operators. All journey level
operators are expected to be trained in all areas.

Page 3 of 9
 Bloodborne Pathogens Tailgate Training on how to prevent occupational Anyone who might encounter
Training exposure. Include warnings about the Blood or OPIM in the
dangerous nature of blood and OPIM, workplace
mention that many BBP have no cure and
are deadly, and some tips on avoiding
contact. Also include methods for
disinfection (bleach).
CMMS Training Initial Training Training on use of the City's CMMS Anyone responsible for
entering data into the CMMS
or who needs to report data
from the CMMS.
Commercial Driver's License Initial Training Training to prepare a driver to take the Anyone who will be getting a
Prep Commercial Drivers License Test Class A or B license for the
City
Confined Space Safety Training Detailed course on Confined Space Entry Anyone assigned to work in
including non-entry rescue and the roles confined spaces
of entrant, attendant, and entry
supervisor
Customer Service Training Seminar How to interact with customers in the Any employee who interacts
field and represent the City well. with the public in the course
of their duties
Defensive Driver Training Safety Training Safe Driving methods applicable to the Anyone who will drive for the
type of vehicle assigned City

Drug and Alcohol Abuse Safety Training Training on the City's Drug and Alcohol All employees, especially
Policy Abuse policy, including parts from the those in the DOT pool
DOT policy
Emergency Response Safety Training Cover the individual employee's Anyone with a role in the
responsibilities in an emergency Emergency Response Plan
(everyone)
Ergonomics Safety Training For office personnel, cover setting up a All personnel
safe workstation and signs/symptoms that
something is wrong. Cover posture. For
field personnel, cover repetitive motion
injuries, neutral position, safe work
postures, safe lifting, safe
carrying/working zone, and signs and
symptoms of stress/injury

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 Excavation Safety Safety Training Covers Trenching and Shoring, safe Any Employee assigned to
equipment operating procedures, perform excavation or work in
overhead work procedures, plating, or around excavations
backfill and compaction, construction
safety orders confined space work,
terracing, etc.
Fall protection Safety Training Use, inspection, care, storage, fit, Assigned to perform work
selection of harnesses, fall arrestors, block where there is a danger of
and tackle, crank, tripod, davit arm, and falling
other fall protection equipment. Cover
fall protection standard and guidelines for
handrails.
\\comfilesrv1\shared\WQC\TRAINING\Fall
Protection Training OSHA.pdf
Fire Extinguishers Tailgate Annual training on the use of fire Everyone
extinguishers, especially: how to select,
how to use, how to inspect, and when to
use (only if the fire has not caught beyond
the original source of ignition.)

First Aid/CPR Training Safety Training Methods for application of First Aid and Field personnel, supervisors,
CPR, including BBP training others as assigned by
supervisors
HazCom Safety Training Location of MSDS, overview of the Everybody needs this training,
hazards common to the jobs assigned to supervisors must identify the
the employee (not just chemicals), relevant miscellaneous
location of JHAs, PPE, how to use hazards. Note: some other
equipment to protect against hazards hazards, like hearing loss are
(fume hoods, machine guards, office covered elsewhere
chairs, etc.)
Hazwoper Vendor Safety See Hazwoper Training Program (found in See Hazwoper Training
Training WW Training Program) Program (found in
Wastewater Training
Program)

Hearing Conservation Vendor Safety Cover the Hearing Conservation Program, Employees who work around
Training especially the parts about when/where to noise hazards
use hearing protection
Heat Stress and Illness Tailgate Cover signs, symptoms, and ways to avoid Any employee exposed to
heat stress/illness heat stress at work

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 IIPP Safety Training Hazard Identification and mitigation, Everybody, even temps
Roles, Safety Inspections, Communication,
Training, Discipline, Recognition
Job skills training Seminar Specific CWEA training on topics such as Staff should attend some sort
digester math, sludge dewatering, nozzle of outside specific training at
selection, safety, laboratory method least once every 2 years
selection, etc. Description
Recommended.
Job Specific SOPs Initial Training Review all job specific SOPs As jobs are assigned

Ladder and Scaffold Safety Tailgate Use, inspection, care, storage, and Employees assigned to
selection of ladders and scaffolds. perform work that requires a
ladder
LOTO Safety Training Cover LOTO program, equipment specific Any employee whose work
procedures, and use of LOTO devices exposes them to sources of
potentially hazardous energy.
Manhole Safety Training Tailgate Review safe methods for removing a anyone who opens manhole
manhole cover covers

NIMS SEMS 700a Vendor Safety National Incident Management System, All government employees
Training An Introduction

NIMS SEMS ICS 100 Vendor Safety Introduction to the Incident Command All government employees
Training System
Orientation Initial Training Introduce to staff, chain of command, All employees
pool vehicles, lunch/break times and
areas, smoking area, requesting time off,
copy room, supply areas, sick line SOP,
etc.

PPE Safety Training What to wear, how to use, limitations, Anyone issued PPE, assigned
maintenance, fit, inspect, don, doff, any task requiring the use of
review of relevant JHAs the PPE

Temporary Traffic Safety Training Covers the tools and methods for Any employees assigned to
Control/Work Zone Safety conducting work in the public right-of- work in the public right-of-
way. way

Vaporrooter Training Tailgate Review of Vaporrooter plan and hazards Employees who work around
presented by vaporrooter the sewer system during
vaporrooter operations

Page 6 of 9
 Vehicle Use/Maintenance Tailgate SOPs and ADs regarding vehicle use, Anyone who will drive for the
Policies maintenance, and accident reporting, City
especially seatbelt use and Radio/Cell
phone use while driving

Workplace Violence Training Seminar How to defuse a potentially volatile Any employee who interacts
situation with the public in the course
of their duties
Asbestos Safety Training See Cal-OSHA Standard to determine Anyone whose work might
appropriate level of training disturb asbestos
Backhoe Operations Initial Training Training on how to safely operate a Assigned to operate a
backhoe backhoe

concrete/masonry grinding Safety Training Anyone who grinds concrete

or masonry
Confined Space Entry Rescue

Crane Operator Training Vendor Safety Training needed to pass certified crane Anyone who will be operating
Training operator exam, typically provided by an a crane
outside vendor

Crane Rigger Training Vendor Safety Training on proper crane rigging, Crosby Anyone who will rig crane
Training has provided for free in the past loads

Electrical Safety Program Safety Training review relevant aspects of the Electrical Any employee assigned to
Overview safety program work on, with, or near
electrical equipment

Fork Lift Operations Safety Training on the safe operation of forklifts, Any employee assigned to
Training/Practical practical exam and re-cert Recommended operate a forklift
Exercise once every 3 years

Hazardous Waste Disposal
Safety Training Covers disposal of hazardous wastes such Employees who work with
as oil, rags, light bulbs, batteries, and hazardous materials
other such wastes produced on site
including spills of hazardous materials and
illegal dumping

Page 7 of 9
Hot work (welding, cutting,
soldering, grinding, etc.)
Personnel Lift Equipment
Respiratory Protection
Safe Chemical Handling and
Storage
USA tagging training
Safety Training Review hot work program and Any employee who will
requirements perform hot work or act as a
fire guard per the hot work
program
Safety Training Instructions for use of all equipment used Anyone assigned to work with
to lift personnel (aerial lift, bucket truck, any personnel lift equipment
scissor/Man/Genie lift, etc.)
Vendor Safety Review of Program, especially which Any employee allowed or
Training equipment to use and when, fit test, assigned to use a respirator
medical evaluation
Tailgate Labeling, secondary containment, Uses potentially hazardous
approved containers, storage, compressed chemicals
gas, spill response, accidental exposure
etc. for chemicals the employee may
encounter
Vendor Safety Cover methods for conducting USA Assigned to perform USA
Training Tagging operations Tagging

2. The City Standard Specifications require contractors to comply with all state and federal regulations
including Occupation Health and Safety Administration (OHSA) regulations. The City of Modesto
has not historically required contractors to provide documentation of training; however, the City is
planning to implement this requirement in the future.

Page 8 of 9
E. Provide equipment and replacement part inventories, including identification of critical replacement
parts.

1. The Wastewater Collections Division works with Fleet Services Division which provides vehicles to
the Collections Division. Wastewater Collections also works closely with the Wastewater Operations
and Maintenance Division which operates and maintains the collection system pump stations.
All collection system assets and rolling equipment are managed by asset management software to
ensure all vehicles and equipment are properly maintained.
Below is a list of all vehicles assigned to Wastewater Collections:

Collection System Vehicles

# of # of
Type Vehicles Type Vehicles
Arrow Board 2 Sedan 1
Back Hoe 2 Message Board 1
CCTV Van 1 Loader 1
Compressor 1 Power Rodder 1
Crane 1 Trailer 3
Crane Truck 2 Jet/Vac 5
Dump Truck 4 Fork Lift 2
Generator 9 Truck 12
Construction Utility
Truck 2

Page 9 of 9
 V. DESIGN AND PERFORMANCE
PROVISIONS
DATE ISSUED: 4-6-09

DATE REVISED: 12-30-2014, 01-10-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

DESIGN AND PERFORMANCE PROVISIONS

a) The City has adopted design, construction, and performance Standard Specifications for the
installation of new sanitary sewer systems, pump stations, and other appurtenances. The City
adheres to these Standards when performing rehabilitation and/or repair of existing sanitary
sewer systems. These standards and provisions include, design procedures, construction
standards and materials specifications that are necessary to have an effective sewer system.
1. The City ordinance requiring improvements to conform to City Standards is located
within the following City of Modesto Municipal Code.
i. TITLE 4 – PUBLIC WELFARE, SAFETY AND HEALTH
ii. Chapter 4 – Subdivision of Land

2. The City of Modesto Standard Specifications 2014 is published on the City’s website:
www.modestogov.com/505/Utilities-Department
3. The procedure and standards for inspection and testing, related to the installation of new
sewers, pumps, and other appurtenances, including rehabilitation and repair projects; is
described in the City Standards and can be found in Section 5.04 D.

Page 1 of 1
 VI. OVERFLOW EMERGENCY
RESPONSE PLAN
DATE ISSUED: 4-6-09

DATE REVISED: 6-28-10, 12-30-2014, 08-03-

2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The City responds to sanitary sewer overflows and other sewer emergencies according to a well
established emergency response plan. This plan covers the necessary procedures and timeframes for
properly handling an incident and mitigating its impacts including:

A. The City of Modesto has developed notification procedures to ensure that all SSOs are responded to
and reported in a timely manner.
a. Notification procedures for primary responders are included on page 8 of SOP S-5, Front
Desk Procedures.
b. Notification procedures for regulatory agencies are part of the City of Modesto Sanitary
Sewer Overflow Manual. The SSO Manual includes instructions to primary responders and
notification details including contact information.
• SOP, S-5 Front Desk Procedures
• Sewer Overflow Manual
B. The City of Modesto has developed SOPs to ensure that all SSOs receive the appropriate response.
This SOP includes a picture chart used in SSO volume estimation and instructions for completing
the SSO report.
• SOP, C-10 SSO Response
C. The City has developed an SOP to ensure that all SSOs are reported in accordance with the MRP,
the California Water Code, State Law, Regional Water Board WDRs, and/or NPDES permit
requirements. This SOP includes reporting and contact information for primary responders to use
during an SSO.
• SOP, Regulatory Notification Packet, RN-1
D. The City of Modesto does not use contractors for SSO or Emergency Response. Contractors would
only be used to make emergency repairs to large trunk sewers or to clean-up hazardous materials.
The City of Modesto conducts annual SSMP training for Wastewater Collections staff. The City
does not have an SOP stating required training for Collection System Operators.
E. Emergency Procedures are contained within the SOP: C-10, SSO Response and the SSO Overflow
Packet.
F. SSO Containment procedures are contained within the SOP: C-10, SSO Response

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 VII. FOG CONTROL PROGRAM
DATE ISSUED: 4-6-09

DATE REVISED: 6-28-10, 12-30-2014, 08-03-

2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

Fats, oils and grease (FOG) can be a significant cause of sanitary sewer blockages. FOG is
introduced into the sewer system from various sources, including residences, industrial businesses
and restaurants.

The City’s FOG program uses a balanced approach to address this problem through procedures are
designed to ensure compliance during the plan review, permit issuance and inspection processes.
The City requires that grease removal devices be installed in certain applications, such as
restaurants and other grease-discharging facilities, and these facilities are required to install and
maintain a grease interceptor with a minimum capacity of 750 gallons.

a) The City’s FOG public education outreach program has been fully implemented and is an on-
going program. The City performs a number of outreach efforts to inform the public about the
problems caused by FOG and how to reduce or eliminate them. This includes informational inserts
included in utility bills and FOG signs on Jet/Vac trucks.
b) The City maintains a list of approved FOG disposal facilities for the disposal of FOG
generated within the system service area.

c) City ordinances pertaining to the discharge of Fats, Oils, and Grease (FOG) and other debris
that may cause blockages are found in the following sections of the City of Modesto
Municipal Code.
a. TITLE 5 – SANITATION AND HEALTH
i. Chapter 6 – Wastewater Collection and Disposal
ii. Article 3 - Discharges of Fats, Oils, and Grease from Food Service
Establishments
b. Maintenance Requirements
Following are guidelines for maintenance at restaurant facilities:
i. Excess oils and grease must be placed in specified grease containers and
disposed of properly. There will be no oils and grease poured into the drain.
ii. The grease trap, grease interceptor, and/or solids interceptor must be
completely cleaned or pumped out as often as necessary to avoid major grease

Page 1 of 4
 and solids build-up. For grease traps and solids interceptors, ECS recommends
the following:
1. Skim grease layer from the grease trap at least once a week.
2. Pump-out the grease trap at least once a month.
3. Clean the solids interceptor frequently
iii. Wastewater from the cleaning of kitchen floor mats must be directed through
a gravity separation interceptor and then through the sanitary sewer system.
The maintenance of all grease control devices will be governed under
Modesto Municipal Code 5-6.219 Interceptor Maintenance:
1. Any person who owns or operates a gravity separation interceptor shall
properly maintain the interceptor at all times. The interceptor shall be
cleaned as often as necessary to ensure that sediment and floating
materials do not accumulate to impair the efficiency of the interceptor.
An interceptor is not considered to be properly maintained, if for any
reason the interceptor is not in good working condition or if the
operational fluid capacity has been reduced by more than twenty-five
(25) percent by the accumulation of floating materials, sediment, oils
or greases.
2. The use of chemicals, microbiological agents or other materials for the
emulsification, suspension or dissolution of oil and grease is
prohibited.
3. When an interceptor is cleaned, the removed sediment, liquid and
floating material shall be legally disposed of in a manner other than to
the City's collection system, POTW or storm drain. Manifests for the
cleaning of the interceptor shall be kept at the same facility as the
interceptor and shall be available at all times for inspection.
4. If the interceptor is not maintained adequately under the conditions of
use, the interceptor shall be resized and the user shall install one which
is effective in accomplishing its intended purpose.
5. The owner and lessee, sub-lessee, proprietor, operator, or
superintendent of any facility, required to install an interceptor, are
individually and severally liable for any failure to properly maintain
such an interceptor. In addition, the following is recommended for
complexes that have grease-generating facilities and private sewer
lines within their property:
6. When cleaning the sewer lines within the facility, the line must be
vacuumed at the junction between the facilities' sewer line and the
City's sewer line. This ensures that loosened grease and other
constituents does not discharge and/or accumulate into the City's sewer
line. The owner or the appropriate representatives shall determine the
maintenance schedule of the facilities sewer line(s).
Page 2 of 4
d) City ordinances pertaining to the installation of grease removal devices, maintenance
requirements of grease removal devices, BMP requirements, record keeping and reporting
requirements are found in the following sections of the City of Modesto Municipal Code.
a. TITLE 5 – SANITATION AND HEALTH
i. Chapter 6 – Wastewater Collection and Disposal
ii. Article 3 - Discharges of Fats, Oils, and Grease from Food Service
Establishments
e) City ordinances pertaining to the authority to inspect grease producing facilities and the
City’s enforcement authority are contained in the following section of the City of Modesto
Municipal Code.
a. TITLE 1 – GENERAL PROVISIONS
i. Chapter 2 – Penalty Provisions
b. TITLE 5 – SANITATION AND HEALTH
i. Chapter 1 – General Sanitation
1. Article 1 – Sanitary Regulations
f) The City’s cleaning program records line conditions observed during cleaning. Wastewater
Collections adjusts Preventive Maintenance (PM) cleaning schedules based on observed
conditions. Additionally, the City utilizes Closed Circuit TV (CCTV) inspections to evaluate
pipe segments where stoppages or SSOs have occurred due to FOG and/or other factors.
These procedures are identified in the following SOPs:
• Standard Operating Procedure (SOP) C-12, Sewer Preventive Maintenance
• SOP C-13, Optimizing PMs
• SOP C-7, Sewer Maintenance
• SOP C-16, Sewer Root Control
g) Inspectors will investigate areas of concern where there is an indication that excess grease is
accumulating to determine the source of FOG. If identified, appropriate actions are taken to
eliminate the source.
The City of Modesto's Environmental Compliance Section works with the Collections
section to identify any problems in the sewer lines that were caused by grease. If Collections
identifies a grease problem within the range of an area with any businesses that have the
potential to discharge any grease, the problem is reported to the Environmental Compliance
Section.
ECS inspectors would then go to the problem area and identify any grease discharging
businesses that may have contributed to the problem. Inspectors will investigate areas of
concern where there is an indication that excess grease is accumulating to determine the
source of FOG. If identified, appropriate actions are taken to eliminate the source or the
upgrade of, any grease control device(s).

Page 3 of 4
If the facility has a grease trap or grease interceptor, the facility will have to show
maintenance manifests and/or maintenance logs. If a discrepancy is noted, depending on the
severity of the grease problem and type of grease collection device present, the facility is
given a compliance schedule that would enable them to achieve compliance with current
regulations. When a source of FOG is identified through the methods identified above, the
City of Modesto, Regulatory Compliance Officer will work with the property owner/business
owner to develop a corrective action plan to mitigate the source of FOG using the authority
of the afore mentioned City ordinances.

Page 4 of 4
 VIII. SYSTEM EVALUATION AND
CAPACITY ASSURANCE PROGRAM
DATE ISSUED: 4-6-09

DATE REVISED: 6-28-10, 12-30-14, 08-03-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The City of Modesto uses Closed Circuit TV (CCTV) inspection, operator input, flow monitoring, and
hydraulic modeling to evaluate the condition of the collection system and ensure adequate capacity. Using
this information the City prepares and continually updates the collection system Capital Improvement Plan
(CIP). The City’s CIP program is described within the Wastewater Collection System Master Plan. The
City recently updated the Wastewater Collections Master Plan which available on line
at www.modestogov.com.

a) The City of Modesto uses flow monitoring and hydraulic modeling to evaluate the collection system
to determine if a potential hydraulic deficiency exists within the system. Together flow monitoring
and hydraulic modeling are used to evaluate the capacity of the sanitary sewer system. The City of
Modesto has fully modeled the sanitary sewer system flows and has identified where hydraulic
deficiencies exist. This hydraulic modeling is based on a 10 year/24 hour storm event. The
hydraulic deficiencies, estimates of peak flows, estimates of capacities of key system components
and the associated CIPs are described within the Master Plan.

b) The City’s hydraulic modeling shows that some pipe segments exceed the City’s design criteria, but
not are at risk of a capacity related SSO. A review of the design criteria was recently conducted as
part of the Master Plan update and was considered appropriate. The design criteria is fully described
within the City Master Plan and City Standards. Both can be found at www.modestogov.com.

c) The City has fully modeled continues working to identify sources of I/I. The City has a number
cross-connections (I/I) and has developed a plan for addressing these sources.

d) The CIP schedule is associated with the City’s CIP program and the cross-connection removal
program. These schedules are continuously reviewed and updated to address changing priorities.

Page 1 of 1
 IX. MONITORING, MEASUREMENT, AND
PLAN MODIFICATIONS
DATE ISSUED: 4-6-09

DATE REVISED: 11-8-2011, 12-30-14,

08-09-2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The City continually monitors the elements of the SSMP to ensure its effectiveness. The City currently maintains
and evaluates a number of performance indicators used to monitor and manage the SSMP as well as the
effectiveness of the sanitary sewer maintenance program. Some of these indicators are listed below:

• Number of SSOs per year

• % of SSOs by known cause
• Total footage of sanitary sewer cleaned
• Total footage of sanitary sewer lines inspected (CCTV)

a) The City tracks and maintains data from all maintenance activities and uses this data to establish and
prioritize SSMP activities. In 2017, the City upgraded to a new CMMS (Lucity). The Lucity CMMS is
used for planning; organizing, recording, tracking, and reporting of all work performed on wastewater
and stormwater assets.
b) The City has fully implemented the SSMP and the reduction is SSOs achieved is an indication of the
effectiveness of the SSMP elements.
c) The City has developed a comprehensive Preventive Maintenance (PM) program that uses field
observations from cleaning crews and CCTV crews to update PM frequencies. The success of the PM
program is determined by the reduction in repeat SSOs and stoppages.
d) The City’s maintenance program as described in the SSMP is audited as required by the WDR and
program elements are updated as needed.
e) SSO trends are demonstrated in the graphs below

Page 1 of 3
 # of SSOs
2008 73
2009 84 (Revised previously 83)
2010 55 (Revised – previously 54)
2011 37
2012 21
2013 29
2014 11 (Revised previously 9)
2015 20
2016 14

SSOs
90
84
80
73
70
60
55
50
40 SSOs
37
30 29
20 21 20
14
10 11

0
2008 2009 2010 2011 2012 2013 2014 2015 2016

SSO/100/Year
14.0
13.0
12.0
11.3
10.0
8.5
8.0
SSO/100/Year
6.0 5.7 Expon. (SSO/100/Year)
4.5
4.0
3.3 3.1
2.0 2.2
1.7

0.0
2008 2009 2010 2011 2012 2013 2014 2015 2016

Page 2 of 3
90

80
23
70 Debris Total
60 32 Other (specify below)
7 Pump Station Failure-Mechanical
50 12
Root intrusion
40
7 7 Pipe structural problem/failure
30 15
Grease deposition (FOG)
47 9
20 6 6 3 Flow exceeded capacity
30 33 9
5 8 4
10 4 3
11 9 12 2 8
4 5
0
2008 2009 2010 2011 2012 2013 2014 2015 2016

Cause of Failure
0%

16%
2% Debris Total
31% Flow exceeded capacity
4%
Grease deposition (FOG)
Other (specify below)
Pipe structural problem/failure
Root intrusion
1% Pump Station Failure-Mechanical
46%

Page 3 of 3
 XI. SSMP PROGRAM AUDITS

DATE ISSUED: 4-6-09

DATE REVISED: 10-2-2014, 11-17-2016

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

City of Modesto
Sewer System Management Plan (SSMP)
2016 Audit Report

Currently the City plans to annually evaluate the effectiveness of each element of the SSMP and will continue to
work with other agencies and groups to identify and implement the best management practices through the SSMP.

The Wastewater Collection System staff performed an internal SSMP audit beginning in October, 2016 and
completed on November XX, 2016. In the last two years the Wastewater Collection System division has
experienced a number of changes to operations; these changes are reflected in this audit. The major changes
include the implementation of a new Computerized Maintenance Management System (CMMS) (Lucity),
assuming maintenance operations for the Empire Sanitary District, and the implementation of a courtesy sewer
lateral program.

The City’s new CMMS (Lucity) was being implemented at the time of this audit and is expected to be fully
implemented by the end of 2016. The CMMS system uses tablets to provide real-time mobile access for all
Wastewater Collections crews. This will provide crews with instant access to GIS map updates, work history, and
emergency work orders.

The City of Modesto officially assumed operation of the Empire Sanitary District service area on July 1, 2016.
However, City staff began providing sewer maintenance services soon after December 15, 2015; the date the
Service Agreement was approved by the City Council. Upon assuming operations, Wastewater Collections crews
cleaned and performed CCTV inspections of the entire Empire sewer system. This work was completed by March
2016.

The Curtesy Lateral Program assists City of Modesto customers with lower lateral maintenance. Through this
program, customers can call the City when they experience a sewer backup and Collections crews will clear the
lower lateral using municipal lateral machines. This program helps the customer and encourages the customer to
call the City first. Early notification is essential to preventing an SSO when a stoppage occurs, so this program
helps the City meet our SSO reduction goals.

Directions: Please check YES or NO for each question. If NO is answered for any question, describe the
updates/changes needed and the timeline to complete those changes in the “Description of Scheduled
Updates/Changes to the SSMP” section on Page 5 of this form.

Page 1 of 10

Sub-Element
Element Title
Element #
Element
Description
1 Goals The goal of the SSMP is to provide a plan and
schedule to properly
manage, operate, and maintain all parts of the
sanitary sewer system.
This will help reduce and prevent SSOs, as well
as mitigate any SSOs
that do occur.
2 Organi The SSMP must identify:
zation
a The name of the responsible or
authorized representative as
described in Section J of this Order.
b The names and telephone numbers for
management,
administrative, and maintenance
positions responsible for
implementing specific measures in the
SSMP program. The
SSMP must identify lines of authority
through an organization chart
or similar document with a narrative
explanation; and
c The chain of communication for
reporting SSOs, from receipt of a
complaint or other information,
including the person responsible for
reporting SSOs to the State and Regional
Water Board and other
agencies if applicable (such as County
Health Officer, County
Environmental Health Agency, Regional
Water Board, and/or State
Office of Emergency Services (OES)).
Page 2 of 10
Does the current SSMP meet the
meet the requirements of the
Was this element updated to
requirements of the WDR?
WDR?
Y N
Y N
Y Y
N Y
Audit
Findings
No Findings – The Goals element
of the SSMP meets the
requirements of the WDR
The names of the two Legally
Responsible Officials (LROs) are
listed
The names and numbers of staff
responsible for implementing
the SSMP are listed; however,
specific SSMP responsibilities are
not assigned. This should be
further refined.
The organization chart needs to
be updated to reflect new job
titles for Wastewater Collection
System Operators and slight
restructuring of staff.
The SSO Chain-of-Command
needs to be updated to reflect
current GPS procedures
The SSO Chain-of
Communication Workflow
Diagram needs revised to show
ECS reporting
3 Legal Each Enrollee must demonstrate, through
Autho sanitary
rity sewer system use ordinances, service
agreements, or other legally
binding procedures, that it possesses the
necessary legal authority to:
a Prevent illicit discharges into its sanitary Y N No Findings
sewer system
(examples may include I/I, stormwater,
chemical dumping,
unauthorized debris and cut roots, etc.);
b Require that sewers and connections be Y N No Findings
properly designed
and constructed;
c Ensure access for maintenance, Y Y The City of Modesto does not
inspection, or repairs for own and is not required to
portions of the lateral owned or maintain the lateral.
maintained by the Public Needs updated to include the
Agency; City’s new courtesy maintenance
program.
d Limit the discharge of fats, oils, and Y N No Findings
grease and other debris
that may cause blockages, and
e Enforce any violation of its sewer Y N No Findings
ordinances.

4 Operat The SSMP must include those

ion elements listed below that are appropriate
and and applicable to the
Mainte Enrollee’s system:
nance
Progra
m
a Maintain an up-to-date map of the Y Y The City of Modesto possesses a
sanitary sewer system, up to date GIS map of the entire
showing all gravity line segments and Sanitary Sewer system.
manholes, pumping
facilities, pressure pipes and valves, and The narrative needs to be
applicable stormwater updated to describe new
conveyance facilities; maintenance hole and mainline
numbering.

The narrative needs to include a

description of the use of tablets
in the field.

Page 3 of 10
b Describe routine preventive operation Y Y Current preventive maintenance
and maintenance activities activities and the system for
by staff and contractors, including a prioritizing the cleaning of sewer
system for scheduling regular lines is described in the SOPs
maintenance and cleaning of the included in the SSMP; however,
sanitary sewer system with more a description of where this
frequent cleaning and maintenance information is contained should
targeted at known problem in the narrative.
areas. The Preventative Maintenance
(PM) program should have
a system to document scheduled and
conducted activities, such
as work orders;
c Develop a rehabilitation and Y Y The City’s Capital Improvement
replacement plan to identify and plan and schedule should be
prioritize system deficiencies and referred to and included in the
implement short-term and long-term SSMP.
rehabilitation actions to address each
deficiency. The
program should include regular visual
and TV inspections of
manholes and sewer pipes, and a system
for ranking the
condition of sewer pipes and scheduling
rehabilitation.
Rehabilitation and replacement should
focus on sewer pipes that
are at risk of collapse or prone to more
frequent blockages due to
pipe defects. Finally, the rehabilitation
and replacement plan
should include a capital improvement
plan that addresses proper
management and protection of the
infrastructure assets. The plan
shall include a time schedule for
implementing the short- and
long-term plans plus a schedule for
developing the funds needed
for the capital improvement plan;
d Provide training on a regular basis for N Y The City does not have a
staff in sanitary sewer plumber/contractor training
system operations and maintenance, program. The City is planning to
and require contractors to start requiring contractors to
be appropriately trained; and provide documentation of
completed training.
e Provide equipment and replacement Y Y The list of major equipment
part inventories, including currently used in the operation
identification of critical replacement and maintenance of the
parts. collection system is out of date
and the procedures for inventory
management are not

Page 4 of 10
 documented

5 Desig
n and
Perfor
mance
Provis
ions
a Design and construction standards and Y N No Findings
specifications for the
installation of new sanitary sewer
systems, pump stations and other
appurtenances; and for the
rehabilitation and repair of existing
sanitary sewer systems; and
b Procedures and standards for inspecting Y N No Findings
and testing the installation of new
sewers, pumps, and other
appurtenances and forrehabilitation and
repair projects.

6 Overfl Each Enrollee shall develop and

ow implement an overflow emergency response
Emerg plan that identifies
ency measures to protect public health and the
Respo environment. At a minimum,
nse this plan must include the following:
Plan
a Proper notification procedures so that Y Y SOP S-5 needs to be revised to
the primary responders and reflect changes due to the
regulatory agencies are informed of all implementation of the Lucity
SSOs in a timely manner; CMMS. SSO packet is also
changing due to new procedures
associated with Lucity CMMS.
b A program to ensure an appropriate Y Y SOP C-10 needs to be revised to
response to all overflows; reflect changes due to the
implementation of the Lucity
CMMS.
c Procedures to ensure prompt Y N No Findings
notification to appropriate regulatory
agencies and other potentially affected
entities (e.g. health
agencies, Regional Water Boards, water
suppliers, etc.) of all SSOs
that potentially affect public health or
reach the waters of the State
in accordance with the MRP. All SSOs
shall be reported in

Page 5 of 10
 accordance with this MRP, the California
Water Code, other State
Law, and other applicable Regional
Water Board WDRs or NPDES
permit requirements. The SSMP should
identify the officials who
will receive immediate notification;

d Procedures to ensure that appropriate Y N No Findings

staff and contractor
personnel are aware of and follow the
Emergency Response Plan
and are appropriately trained;
e Procedures to address emergency Y N No Findings
operations, such as traffic and
crowd control and other necessary
response activities; and
f A program to ensure that all reasonable Y N No Findings
steps are taken to contain
and prevent the discharge of untreated
and partially treated
wastewater to waters of the United
States and to minimize or
correct any adverse impact on the
environment resulting from the
SSOs, including such accelerated or
additional monitoring as may
be necessary to determine the nature
and impact of the discharge.

7 FOG Each Enrollee shall evaluate its service area to

Contr determine whether a FOG control program is
ol needed. If an Enrollee
Progra determines that a FOG program is not needed,
m the Enrollee must provide
justification for why it is not needed. If FOG is
found to be a problem, the
Enrollee must prepare and implement a FOG
source control program to
reduce the amount of these substances
discharged to the sanitary sewer
system. This plan shall include the following as
appropriate:
a An implementation plan and schedule Y N No Findings
for a public education
outreach program that promotes proper
disposal of FOG;

Page 6 of 10
 b A plan and schedule for the disposal of Y N
FOG generated within thesanitary sewer
system service area. This may include a
list ofacceptable disposal facilities
and/or additional facilities needed
toadequately dispose of FOG generated
within a sanitary sewersystem service
area;
c The legal authority to prohibit Y N No Findings
discharges to the system and
identify measures to prevent SSOs and
blockages caused by
FOG;
d Requirements to install grease removal Y N No findings
devices (such as traps or
interceptors), design standards for the
removal devices,
maintenance requirements, BMP
requirements, record keeping
and reporting requirements;
e Authority to inspect grease producing Y N No Findings
facilities, enforcement
authorities, and whether the Enrollee
has sufficient staff to inspect
and enforce the FOG ordinance;
f An identification of sanitary sewer Y Y SOP C-13 needs to be revised to
system sections subject to reflect changes due to the
FOG blockages and establishment of a implementation of the Lucity
cleaning maintenance CMMS.
schedule for each section; and
g Development and implementation of Y N No findings
source control measures for
all sources of FOG discharged to the
sanitary sewer system for
each section identified in (f) above.

8 Syste The Enrollee shall

m prepare and implement a capital improvement
Evalua plan (CIP) that will
tion provide hydraulic capacity of key sanitary
and sewer system elements for
Capac dry weather peak flow conditions, as well as
ity the appropriate design
Assur storm or wet weather event. At a minimum,
ance the plan must include:
Plan
(SECA
P)

Page 7 of 10
 a Evaluation: Actions needed to evaluate Y Y This element needs revised to
those portions of the reference the City’s new
sanitary sewer system that are Wastewater Master Plan and
experiencing or contributing to an address the hydraulic deficiency
SSO discharge caused by hydraulic of the River Trunk.
deficiency. The evaluation
must provide estimates of peak flows
(including flows from SSOs
that escape from the system) associated
with conditions similar to
those causing overflow events,
estimates of the capacity of key
system components, hydraulic
deficiencies (including components
of the system with limiting capacity) and
the major sources that
contribute to the peak flows associated
with overflow events;
b Design Criteria: Where design criteria do Y Y This element should be revised
not exist or are based on the revised WWMP.
deficient, undertake the evaluation
identified in (a) above to
establish appropriate design criteria;
and
c Capacity Enhancement Measures: The Y Y This element should be revised
steps needed toestablish a short- and based on the revised WWMP.
long-term CIP to address
identifiedhydraulic deficiencies,
including prioritization,
alternativesanalysis, and schedules. The
CIP may include increases in pipesize, I/I
reduction programs, increases and
redundancy inpumping capacity, and
storage facilities. The CIP shall include
animplementation schedule and shall
identify sources of funding.
d Schedule: The Enrollee shall develop a Y Y This element should be revised
schedule of completion based on the revised WWMP.
dates for all portions of the capital
improvement program
developed in (a)-(c) above. This schedule
shall be reviewed and
updated consistent with the SSMP
review and update
requirements as described in Section D.
14.

9 Monit The Enrollee shall:

oring,
Measu
remen

Page 8 of 10
 t, and
Progra
m
Modifi
cation
s
a Maintain relevant information that can Y Y This element needs to be revised
be used to to include the Lucity CMMS
establish and prioritize appropriate
SSMP activities;
b Monitor the implementation and, where Y N No Findings
appropriate,
measure the effectiveness of each
element of the
SSMP;
c Assess the success of the preventative Y N No Findings
maintenance
program;
d Update program elements, as Y N No Findings
appropriate, based on
monitoring or performance evaluations;
and
e Identify and illustrate SSO trends, Y Y SSO charts need to be updated
including:
frequency, location, and volume.

1 SSMP As part of the SSMP, the Enrollee shall Y Y The SSMP audit format was
0 Progra conduct periodic internal audits, appropriate updated to more closely reflect
m to the size of the system the elements listed in the WDR.
Audits and the number of SSOs. At a minimum, these
audits must occur every
two years and a report must be prepared and
kept on file. This audit
shall focus on evaluating the effectiveness of
the SSMP and the Enrollee’s compliance with
the SSMP requirements identified in this
subsection (D.13), including identification of
any deficiencies in the
SSMP and steps to correct them.

1 Comm The Enrollee shall communicate on a Y Y The City’s need to expand

1 unicati regular basis with the public on the communication and outreach to
on development, implementation, and allow for public input.
Progra performance of its SSMP. The communication
m system shall provide the
public the opportunity to provide input to the
Enrollee as the program is
developed and implemented.

Page 9 of 10
 The Enrollee shall also create a plan of Y Y Needs to be updated to include
communication with systems thatare tributary the City’s agreement with
and/or satellite to the Enrollee’s sanitary Empire Sanitary District.
sewer system.

Page 10 of 10
 XI. COMMUNICATION PROGRAM
DATE ISSUED: 4-6-2009

DATE REVISED: 11-16-2011, 12-30-2014,

08/10/2017

WASTEWATER COLLECTIONS APPROVED BY: Robert Englent

The City of Modesto regularly communicates with customers and performs outreach to the public,
stakeholders and satellite agencies. The SSMP is posted on the City’s website and an email link is provided
for comments and input concerning the development, implementation and performance of the SSMP.

The City of Modesto’s primary customers are the residents, industrial, and commercial customers that
connect to the sewers within Modesto. In addition, the City of Modesto receives sanitary sewer flows from
the City of Ceres. The responsible party for the City of Ceres is:

City of Ceres-Wastewater Systems Supervisor: Terry Turner

Phone: (209) 538-3269
Email: terry.turner@ci.ceres.ca.us

Empire Sanitary District –

The City of Modesto assumed all responsibility for the operation and maintenance of the Empire Sanitary
District’s (District) service area on July 1st, 2016. The District Board has formally dissolved and the City of
Modesto is now the ex officio board of the District. All District assets have been added to the City’s
CMMS and are now considered part of the same wastewater collection system.

Communication with, and outreach to, residents, industrial, and commercial customers and the
general public

The City of Modesto conducts public outreach and education to residents and businesses related to sanitary
sewer overflows, preventing grease blockages and the Best Management Practices (BMP’s) for handling of
grease waste. Residential education includes targeted information material on the City’s Call Us First
policy and proper grease disposal. Our flyers describe the negative impacts of discharging fats, oils and
grease into the sanitary sewer system. Communication is done at community events and through utility bill
inserts mailings.

The City’s Environmental Services Section currently inspects food service facilities after complaints have
been issued for compliance to BMP’s and proper maintenance of grease devices. The City also conducts
plan checks for proposed restaurants and other food service facilities to further ensure compliance with City
BMP’s.

Page 1 of 2
Communication with, and outreach to, land developers, consultant engineers, and contractors

The City provides information, in meetings and/or by flyers, to land developers, consultant engineers, and
plumbing contractors regarding the City Standards, the City’s SSMP, and methods to reduce SSOs. The
City also communicates and solicits input regarding the SSMP requirements with emphasis on design and
construction practices that reduce sewer overflows.

Outreach to Plumbers and Building Contractors

Plumbers and sewer contractors have access to all available City of Modesto plans, specifications and
standard details.

Page 2 of 2