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Behaviour

Analysis

Behavioural Analysis

TIME: ______________

GROUP: __________
Facilitation

Behaviour
Analysis
_____________________________________________________________________________________________________

NAME

CATEGORY

Proposing

Giving Information

Supporting

Building

Seeking Information

Summarising

Disagreeing

Bringing In

Shutting Out

Defending/Attacking

Testing

© DoPT

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Facilitation
Behaviour
Analysis
_____________________________________________________________________________________________________

BEHAVIOUR ANALYSIS

Proposing A behaviour which puts forward a "Let’s deal with that when we come
new suggestion, proposal or course of to item 5".
action "I suggest that we talk about the
overall structure first and get down to
the details later."

Giving A behaviour that offers facts, “We can buy these items for Rs50
Information opinions or clarifications to other each”.
people. “There should be no problem
completing the job on time”.

Supporting A behaviour that makes a conscious “Yes I agree with Radha”


and direct declaration of agreement or “That is a good idea.”
support for another person or their “Radha is right. That’s what we
ideas and opinions. should do.”

Building A behaviour that is usually in the “Yes that’s an excellent idea. And if
form of a proposal, which extends or we costed it in detail we could
develops a proposal made by another present it as an alternative.”
person.

Seeking A behaviour that seeks facts, opinions “How much would that cost”?
Information or clarification from another person. “When would that happen”?
“Can you tell me the facts on which
your view is based”?

Summarising A behaviour, which summarises, or “So were saying that we ought to go


otherwise restates in a compact form, ahead with this project that we must
the content of previous discussions or not spend more than two lakhs and
events. we can?t start before May.”

© DoPT

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Facilitation

Behaviour
Analysis
_____________________________________________________________________________________________________

Disagreeing A behaviour which states a direct “That idea wouldn’t work here.”
disagreement or which raises “No, you’re wrong. It’s not like
objections to another person’s that”.
concepts or opinions “The figures show it”s not true”.

© DoPT

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Facilitation
Behaviour
Analysis
_____________________________________________________________________________________________________

Bringing In A behaviour, which invites views or “Radha, administration is your job.


opinions from a member of the group What do you think“?
who is not actively participating in the “Could I ask Radha what her
discussion. feelings are, as the representative of
the general office”?

Shutting Out A behaviour that excludes, or attempts Any interruption.


to exclude another person. Any attempt to “talk over” what
someone else is saying

Defending or A behaviour that attacks another “That idea can’t work”.


Attacking person either directly, or by “It”s not my fault. It”s not my job to
defensiveness. update records”.
Defending/attacking behaviours “Why can’t you do what you
usually involve value judgements and promised to do”.
often conveying emotional overtones.
Note that defending or attacking is
usually about people not issues.

Testing A behaviour that seeks to establish “So, you think we should upgrade
Understanding whether an earlier contribution has our IT system now”?
been understood. “Is Radha suggesting that we ought
to cost the project first, before
ordering new equipment”?

© DoPT

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