How To Fulfill An Order On Seller Center

Content
• Order Management
• Pending Orders/How to RTS
• Cancelled Orders
• Order Statuses
• Key Changes

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Order Overview
A tool that allows sellers to look at all their pending, Ready to Ship, Shipped and Completed Orders

How does this work?

Seller clicks on the pending orders.

Seller “Ready to Ship’s” the orders with in the assigned SLA.

Seller dispatches the orders, hence the order status changes to shipped.

Seller can view his orders in completed status ( Sub statuses include
Delivered, Cancelled, Delivery Failed, Return).
Order Management

• As business owners, we need to make sure that our

sellers take complete ownership of the pending orders.
• We need to built it with in the sellers that the SOPs are
strictly followed.
• Sellers needs to be trained on how to RTS, print details
and ship their orders if they aren’t doing that already.
• Keep a close eye on delivery failed, Cancelled &
Returned orders.
• The systems are mostly like the current ones with a
few minor yet vital upgrades
• OOS, Returned, Shipping time are the most important
KPIs.

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Pending Order/ How to RTS

• On the homepage of ASC, seller can easily

review his whole performance.
• Seller rating is also based on his performance
on doing
Shipped time & Cancellation rate.
• According to SLA order PENDING to
SHIPPED should be done within 48 hours.
• As business owners, we need to make sure
that team
is aligned to track the performance of the top
sellers.
• Overall seller rating should be 85% & above.
• Seller can also see their order limit / daily
limit to receive orders.

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Pending Order/ How to RTS
When a seller will click on the Manage Order tab following tabs will be shown;

• Pending
• All
• Standard Ready
• To Ship (RTS)
• Shipped
• Completed
• Delivered
• Cancelled
• Delivery Failed
• Returned

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Pending Order/ How to RTS
When a seller will click on the Manage Order tab it will land on Pending Orders where seller can see all his
pending orders.

Seller can also search the orders by

• Order No.
• Customer Name
• Product Name (Actual Name)
• Seller SKU
• Payment
• Start Date till End Date

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CSV Import / Export Feature

• A seller can also import all order or all pending

orders by selecting from the drop down
options.
• A seller can also update his all pending orders
through a CSV template, a sample of template
can be download if needed.
• Seller just needs to fill the tracking no. and
then they can upload through CSV.
• Drop down options are available in template in
delivery type & Shipping provider to select the
respective options.

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Order Management

• As a seller they will have an option to do RTS, as

soon as the seller will RTS a pop up will appear

• To create an invoice number, seller will create an

invoice number and & click to save invoice ID

• As a seller, they can click on the cancel tab to

cancel the orders by selecting the reason from
drop down options
(Out of Stock, Wrong price or Pricing Error).

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Order Management
• When a seller will click on the + (sign) it will take
seller on delivery provider option where seller has to
select from the drop down options to create
package.

• When a seller will click on Order No. he/she can see all
the details of customer Information, Transaction
Information, Billing Address, Shipping Address.

• Seller can also see all the details by ITEMS where seller
can see the details by Item ID, Daraz ID, Seller SKU, Daraz
SKU, Product, Shipment Type, Retail price, Refunds,
Bundle ID, Bundle Discount, Voucher ID, Voucher
Discount, Shipping status.
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Order Management
Shipped:
• Once the orders are on RTS, the seller will
dispatch the order after putting in the
tracking number
• Make sure all the orders have unique tracking
number
• All orders are timely shipped with in the SLA.

Completed:
Status falls under complete
• Delivered
• Cancelled
• Delivery Failed
• Returned
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Order Management

Key Changes/Impact
- Shipping SLA: It will be a constant monitor on ASC for the
seller to follow the deadline.
- Bundled orders: For all the bundles, the orders will appear with
the bundle details so that the vendors can easily identify by order
numbers
- Exact Searches: When it comes to the searches, only exact and
accurate searches would work. We need to make sure that the
vendor knows so that they don’t get confused.
- The seller CAN cancel the order under RTS tab.
- The entire process of Pending to Shipped should be less than 48
hours
- Order Management is directly related to Seller Rating Seller
rating plays a vital role in his growth. They need to be explained
how crucial exactly is it to follow the SLA and KPIs.

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Thank you!