YOUR ID: __________________________ DATE: ___________OFFICE MANAGEMENT EXAM CHAPT ONE

Time: 2 hours

INSTRUCTIONS:
>>Each question has marks on it. Write your ID on every page.

SECTION A:

1) Answer YES or NO outside the bracket of each question (20 marks):

(i) An office is the place where only executives are allowed ( )
(ii) The Office cannot plan the policies of the business ( )
(iii) Public relations is among the basic functions of the office ( )
(iv) In olden days, all the internal and external communications were not performed by human ( )
(v) In the office, the unprofessional services are done ( )

2) Choose and fill in the blanks (20 marks):

(i) To receive and collect _________ is amongst the basic functions of an office. (a) Information (b) Calculator
(c) Machine (d) Application (e) Speaker.
(ii) Public relations is among the ______ functions of the office. (a) Management (b) Manually (c) Daily
(iii) In the office, the __________ services are done. (a) Professional (b) Cry (c) Solidify (d) Unite
(iv) The ____ functions are performed by personnel department. (a) Management (b) Football (d) Fantastic
(v) Public Relations are guided by _________ opinions. (a) Public (b) Traffic Police (c) Private (d) Thieves.

SECTION B (60 MARKS): ANSWER ONLY 5 QUESTIONS:

3) What is Public Relations? What are the two functions of Public Relations.
4) What is an Office? Bring out its 5 importances?
5) What is the closeness between the office and other departments in a firm?
6) Explain the 5 management functions of an office.
7) What is an office? Why is an office referred to be as the memory center?
8) Mention 5 challenges facing the office?

Enjoy your Exam

Regards,

___________
Abdallah TOYO