T-Impact Robotics & Workflow service packages

Services to accelerate your Robotic and Workflow solutions

Pricing Document
G-Cloud 11 Digital Marketplace – Cloud Support

“T-Impact have been great to work with. They came into the project with a positive can-do attitude paired with the
expertise and knowledge we needed. They increased our productivity and provided cultural benefits as well.”

Alan Patrickson – Durham County Council

Durham County Council video testimonial

Valid from May 15, 2019 onwards

Contact: sales@t-impact.com – 01235 854044

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Contents
Service packages 3

Pricing 4

COMMERCIAL CONSIDERATIONS 5

1.0 When work can begin 5

2.0 Volume and Period Discounts 5
2.1 Ordering & invoicing process 5
2.2 Other Details 5

Appendix 6

2.2.1 Relevant Cloud Experience 6

2.2.2 Why T-Impact? 6
2.2.3 Related Services 6
2.3 Contacts 7

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SERVICE PACKAGES
T-Impact are committed to assisting local and central government protect and improve public services.
Our service packages enable you to streamline services and improve the services provided to citizens.

We have designed these Service Packages to accelerate and improve your RPA, workflow & decision
management solutions:

Detail for each of these cloud support services packages is defined in the service description.

T-Impact is a premiere implementation partner for several leading technology vendors, including UiPath,
IBM, Microsoft and Bonitasoft. We have these Service Packages to help you get best value from your
technology investments.

Please see our other G-Cloud offers, for technology licenses, pre-built solutions and assistance to build
your internal RPA Centre of Excellence. All solutions are for software solutions that can be provisions via
the Cloud or On-Premise.

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PRICING
The commercial pricing options are summarised in the following table. All prices are exclusive of
VAT & travel expenses.

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COMMERCIAL CONSIDERATIONS
1.0 When work can begin
Resources are allocated after receipt of PO, with work typically starting 2 weeks after receipt of PO.

2.0 Volume and Period Discounts

The prices in this document are list price, discounts are available depending on volume purchased.

Conditions:
• The exact final level of discount is subject to an approved quote from supporting vendors
• Discounts exclude any applicable overage charges
• As per the G-Cloud Framework Agreement, discounted pricing is available to all Buyers who

Until 31st July 2019, T-Impact is offering a 5% discount for buyers who purchase and prepay any 2 of the
prebuilt Robot solutions described in this document.

2.1 Ordering & invoicing process

Contact the T-Impact team on sales@t-impact.com , who will be happy to answer any questions
and provide a quote, including a detailed cost breakdown.

For all orders placed, we require commercial approval, in the form of a Purchase Order and
completion of a Call-off Contract in accordance with the G-Cloud framework, prior to
commencement.

2.2 Other Details

Other key points to note under this offering include:
• This service is provided under Software as a Service (SaaS). We do not propose to handle
or access any personal data.
• The exact scope of work will be set out in the corresponding Call-Off Order Form and as
agreed with both parties
• All pricing and terms on individual Call-Off Order Forms should be treated as confidential
• This offering is subject to the Ordering Procedures and provisions of the Call-Off Agreement.
• This offering is subject to T-Impact & UiPath terms and conditions of sale.

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APPENDIX
2.2.1 Relevant Cloud Experience
T-Impact is currently implementing RPA, business process management suite, decision
management / business rules and robotic process automation solutions with both central and
local government organisations today.

We have delivered more than £3,000,000 of cloud-based software and support to public bodies
via G-Cloud, including:

• Time & Materials and fixed-price solution development for numerous technologies including
o Robotic Process Automation (RPA)
o Artificial Intelligence
o Process modelling
o Business process management suites (process automation)
o Decision management / business rules

• Solution Architecture and Configuration Management for cloud-based technologies –

investigating and building a DevOps environment with a continuous delivery approach.

• Fixed-price ‘Alpha’ work – design and prototype build for complex digital solutions,
demonstrating value of proposed solutions quickly in a highly agile manner

• Digital Training Services

• 24/7 Live Application Support Services for digital solutions, managing life-critical processes

Details of our experience supporting cloud-based technologies is available upon request

subject to NDA.

2.2.2 Why T-Impact?

Companies typically engage with us because they want to digitally transform their business
and they want results fast. They don’t want the expense and risk of replacing all of their IT
systems and realise that technologies such as RPA, AI & BPMS can compliment the systems
they use today.

Our experience, unique methodology and skills with implementing change and our mature
service offerings underpin the four reasons our customers give us for engaging with T-Impact:
• We are highly specialised
• We are agile and reactive – PO to on-site in as little as 1 week
• We take accountability and ownership for getting things done
• We take it personally
More than 82% of our work comes from customer referral and with a Net Promoter Score of
9/10, you can be assured of an outstanding service.

2.2.3 Related Services

Please see our other Digital Transformation services, using technologies such as:
• RPA Robotic Process Automation

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 • Artificial Intelligence
• Business Process Management Suites
• Decision management systems

We have also developed several solutions to help you develop an RPA Centre of Excellence,
including:
• RPA CoE set-up and Training
• Knowledge management
• Governance framework
• Solution Sustainability

2.3 Contacts
Primary Contact:

Trevor Cole Commercial Director

sales@t-impact.com

01865 818 952

T-Impact Limited
Unit 11, Diddenham Court, Lambwood Hill
Grazeley, Reading
Berkshire
RG7 1JQ

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