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ThinkPad Notebooks Knowledge Base > ThinkPad L, R and SL series Laptops Knowledge Base > ThinkPad hangs on boot - stuck at Thinkpad screen

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ThinkPad hangs on boot - stuck at Thinkpad screen KUDOS

Labels: Blue Screens & errors , Hard Disk , How To , R400 , USB

Started 10-19-2010 by Modified 02-02-2012 by Article Options

Mark_Lenovo Mark_Lenovo

Article Options

ThinkPad hangs on boot - stuck at Thinkpad screen

(77,109 Views) Recommendations
Question USB device connected to port but I
I have a type 2714-CTO R500 and I am not able to get past the Thinkpad logo or splash screen. It just hangs. Pressing the can't see devic...
blue thinkvantage button does nothing. F12 likewise. Not able to get any sort of boot menu. Bootable CD in drive lights flash, Online Video Full Screen not
no boot. possible-Thinkpad L43...
How do I get my two jack headset
Have tried:
microphone to wor...
Reseating hard drive R500 - Upgrading to Windows 7 - 64
Reseating Dimms, swapping and plugging in one at a time Bit
Removed battery and held power switch down to discharge Unable to restore from CD -
ThinkPad keeps booting...

Upon examining the system, I found a broken USB socket - the orientation tab is missing and the contacts were pushed to the
bottom of the socket shorting out each other. I was able to separate them everything then worked just fine when I rebooted. Contributors
Answer Mark_Lenovo
This is a somewhat unlikely cause for a hung boot issue, and might also be circumvented by changing the boot order in BIOS
to ensure USB was at the end of the list, although depending on which of the 4 pins on the USB connector were shorted out.
This can occur on ThinkPad T400, T500, R400 or R500 and potentially other models if the USB ports are damaged, causing
pins to be shorted as in the photos below. Never2Many

lead_org

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So if you get stuck on this screen->
Related Links
Here is an example of a damaged USB port where the tab on the port in the lower portion of the photo has been broken. If a R500: Won't boot past the logo
USB cable or device were inserted, it is likely the pins will be bent and might short out, causing the boot hang symptoms screen
described above. R500: Won't boot past the logo
screen
ThinkPad hangs on boot - stuck at T... https://forums.lenovo.com/t5/Think... 07/30/2015 10:35 PM

To resolve, you can carefully straighten the pins after powering off the system, removing the AC adapter and battery. Use a
small flat blade screw driver, tweezers or micro needle nose pliers to carefully seperate and reform the contacts so they do
not touch. The system can then be restarted and should boot properly.

This is a work around, as this port can no longer be used. A complete solution requires replacement of they system board,
which may or may not be covered under normal warranty terms, depending upon how the connector was broken.

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Comments
by erikbop on 11-14-2012 01:29 PM Options
This was exactly the problem on my T500! Thanks a lot for posting!
Kind regards
Erik

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by Skullblock on 09-18-2013 07:03 AM Options

Thanks for this post

We had 3x T400 Laptops (out of warranty) come in at the same time with the same problem, had us stumped for a while until
we found this post.

Exactly our problem on all 3 machines.

Kind Regards,
Richard

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by quintus on 09-25-2013 04:05 PM Options

Perfect answer... my wife got stuck on the same problem. At first I thought of checking that no USB devices were
connected... turns out it was the pins! Straightened them out, problem solved! Thanks.

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by scisneros on 10-27-2013 08:35 PM Options

Thanks for helping to get my T500 up and runnig again.

This was exacly my problem.

Thanks,

Salvador

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by Chakolate on 03-29-2014 05:25 PM Options

This was my problem, too, but my fix was a little different. I put a USB connector into the suspected port and rebooted. If the
connector was in when it booted, everything proceeded normally. I could take out the connector as soon as Windows started.
And I can still use the port, so far. But does this mean that the port is going to die?

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ThinkPad hangs on boot - stuck at T... https://forums.lenovo.com/t5/Think... 07/30/2015 10:35 PM

by Alf_79 on 10-22-2014 10:43 PM Options

thanks

exacty my problem

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by aisepos on 03-23-2015 11:49 AM Options

Thank you for this solution !
YOu just saved me from some unexpected expenses as I though the MOBO is broken...

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by schachtone on 06-19-2015 07:18 AM Options

Thanks

Worked like a charm

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