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Alorica at Home: Your Ticket To Amazing Virtual Support
Alorica at Home: Your Ticket To Amazing Virtual Support
ALORICA AT HOME
Virtual Environment, Real-World Results
Home is where the heart is—but in increasing numbers, home is also where the job is. Work-at-Home (WAH)
solutions let you rapidly deploy the most qualified talent, regardless of their geographic location. Virtual agents
help reduce overhead costs while boosting customer satisfaction, agent performance and profits.
Utilizing virtual work environments, our clients experience staffing flexibility that is 2-3 times higher than with
brick-and-mortar centers. In addition, onboarding time from virtual hiring and training is 40% faster, and our
clients have experienced a 200% increase of at-home staff within 3 hours’ notice for on-demand business
continuity. Truly, there’s no place like home when it comes to getting the most from your domestic outsourcing
dollar.
Fast Facts
Strategic Value Service Offerings
• 2-3 times higher staffing flexibility than • Customer care
brick-and-mortar centers • Financial care
• 40% less onboarding time than traditional • Technical support
contact centers
• Revenue generation
• 200% increase of at-home staff within 3 hours’
• Healthcare solutions
notice for on-demand business continuity
• Omni-channel solutions
Exceptional Expertise
• 15 years’ experience providing at-home
agent solutions
• More than 6,000 virtual employees across the
U.S. and Canada
• 22 points of security and compliant with PCI
and SOX standards
• 100% virtual, hub-and-spoke or hybrid solutions
But wait—there’s more! With our PCI- and SOX-compliant, 22-point security platform at the agent, desktop and
system level, you’ve got nothing to worry about. With 15 years’ experience providing at-home agent solutions,
we can handle even the most complex needs—such as supporting a network of healthcare professionals and
registered pharmacists in a fully-compliant virtual environment.
If you’re not sure that you’re ready for an entirely virtual solution, that’s no problem either; Alorica offers
hub-and-spoke and hybrid solutions. So whether you need to scale up operations at a moment’s notice, or scale
down just as fast, our industry-leading virtual workforce is always ready to support your continuity, seasonality
and year-round customer needs.
Giving Back
The most awesome part about working in communities around the globe is the opportunity to give back and
make a difference in so many lives. Through our veteran’s initiative, AloriCares, we recruit and hire veterans and
military spouses of the U.S. Armed Forces. And with our 501(c)(3) non-profit organization, Making Lives Better
with Alorica, we are able to provide assistance to Alorica employees, their families and the people, organizations
and communities who support them.
ABOUT ALORICA
At Alorica, we only do one thing—we make lives better. How? By creating insanely great experiences for customers—
online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica
provides a host of world-class services, including customer relationship management and back office support. We’re
proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare,
retail and tech companies, many in the Fortune 500. We call Orange County home, headquartered in Irvine, CA,
with 100,000 employees in 150 locations across 17 countries around the globe.