Presentation of CallNova

About US:
Welcome to CallNova. CallNova is an exciting,fast growing BPO company with a friendly
atmosphere. At CallNova, we live our motto “Think,innovate,Implement,Grow” day by day. We
take great pride in providing professional services in a responsive and high-quality
manner.Without any doubt. Our services are a direct reflection of capabilities; experience and
hard work of our employees which help us build long lasting client relationships that are
mutually rewarding. We cultivate each client relationship with great care; 100% client retention
rate is a clear indicator of customer satisfaction.
After 12 year in this industry and serving various customers in US & Canada covering almost
every service domain from hardcore accounting and data management, From Logistics to
Marketing and Vendor management. From help desk to software development and IT
professional services, Call center to cloud based tech.

CallNova has achieved a unique balance of relevant experience,knowledge of best practices

and access to the latest cutting edge tech.

I hope you will consider joining us as we guide our customers,employees and the company
towards a bigger and brighter future.

Vision & mission:

We conduct our business with pride,integrity and highest degree of ethics to deliver absolute
best value to our customers, consistently outperform our competitors,produce predictable
earnings for our shareholders, and nurture a dynamic and challenging environment for our
employees.

Our Business:
We are a young and talented group of entrepreneurs and professionals with a groundbreaking
idea that we hope contribute towards a better tomorrow. We provide smart solutions for
companies of all sizes and pride ourselves on our unparalleled, dedicated services.

At CallNova, we believe that the right understanding and technological edge can lead
companies towards a successful future. We always seek valuable feedback from our clients in
order to learn and evolve. Contact us today to set up a meeting with one of our sales
representatives or request a demo.

Who we are:
CallNova is a leading provider of cutting edge technologies and services, offering scalable
solutions for businesses of all sizes.
Founded by 2 families, who started by innovating their ideas on a piece of paper, today we offer
smart,innovative services to dozens of clients worldwide.

Our technologies:
Hiring:-
We have tie-ups with different consultants to hire people. There are 3 rounds of
interviews that take place for selection.
After the 3rd round, we prefer to go through a client's interview. Only successfully completion of
that a candidate gets selected.

Training:-
We have separated the training department with all training facilities. First of all we start
basic training about call center activities, second we train them about floor training & ethics,
third we provide them product knowledge.After passing all the training steps when put them on
shadowing and then mock calls then on live calls.

Quality:-
Our quality team is backed by very experienced analytics with experience over 10
years.We generally audit 5 calls per agent per day or as per client’s requirement.
Information Security:-
We mostly use the Linux system highly recommended for security reasons and we have
limited access for employees due to high security.

Reports:-
We provide weekly reports to our client’s or as per client’s requirement. Our system
automatically generates reports for our client’s.These work is totally handled by 5 different
quality check team members.

Our Clients-worldwide:

Client type industry Location

Royal Taxi Inbound & outbound Transport Alberta,Canada

Safe Designated Inbound & outbound Transport Ontario,Canada

Driver

Sober drivers Inbound & outbound Transport BC, Canada

 easytel Inbound & outbound Telecom Ontario,Canada

skylinx Inbound & outbound Telecom Ontario,Canada

IT setup:-
CallNova has in place, state of the art technology to meet the global challenges.its capability
and equipment.

Consists of Equipment: Compaq, Plantronics,Cisco,Polycom.

Softwares: taxicaller,Dashride,icabbie,Gatalabs,DDS,ringcentral,8x8,Predictive dialer

For any further queries Please contact us.

Client Engagement Solutions

Clients in
12+ 11+ Years of BPO 43 states
clients innovations

45% 45% 10%

Of our clients are Transport Of our clients are practices Of our clients are Taxi
Owner dispatch centers, 10% SEO
services provider.

Connect

1. Website Design & Development -

2. Responsive Design -
3. Optimized for all Mobile Devices -
4. Engaging User Experience Digital Marketing -
5. Search Engine Optimization (SEO) -
6. Pay-Per-Click Ads (PPC) Advertising -
7. Online Advertising -
 Manage

1. Call Center 24x7 -

2. Customer Care Coordinators •
3. Handle Inbound Calls •
4. Appointment Scheduling •
5. Appointment Reminders •
6. No Show Follow-Up •
7. Warm Transfers •
8. Cold Calling

Contact US
Main Office: 63 ponderosa crescent London,Ontario Canada N6E 2L5

Site office: 2 Shah Jamal Road, Lahore, Pakistan ph # +92-423-7502001

ph # 805-601-7202

Email: info@callnova.com

Website: www.callnova.com