Number Opened Name

INC00068550 2019-12-22 01:22:03 Vipul Wakodikar

INC00133826 2020-01-21 01:21:17 Abhishek Pandey

INC00154630 2020-01-28 01:02:57 Tushar Karki

INC00167920 2020-02-01 18:02:34 Akansha Akansha

INC00202708 2020-02-16 14:33:30 Apoorva Srivastava

INC00220434 2020-02-24 11:15:49 Joao Gallas

INC00237515 2020-03-02 10:06:46 Milena Riboli

INC00244675 2020-03-04 12:32:28 Milena Riboli

INC00256329 2020-03-09 16:34:26 Ashish walke

INC00264764 2020-03-12 13:31:48 Sandy da Silva

Emerich
INC00267938 2020-03-13 14:00:56 Laura Cardoso
Derlam
INC00272019 2020-03-16 08:41:14 Milena Riboli

INC00283501 2020-03-20 07:39:08 Naaz Khan

INC00305785 2020-03-30 16:06:13 Akansha Akansha

INC00316200 2020-04-03 09:46:27 Albertina Fulevo

INC00319905 2020-04-05 11:18:05 Rey Garcia Jr

INC00319907 2020-04-05 11:20:04 Rey Garcia Jr

INC00331504 2020-04-10 08:33:45 Tejaswini Yeddeloo

INC00331990 2020-04-10 15:13:28 Bruno Rodrigues
Nunes
INC00333254 2020-04-11 09:52:43 Kalyan Dasgupta

INC00336295 2020-04-13 14:08:21 Priti Khodankar

INC00346571 2020-04-17 12:33:01 Nripesh Bajaj

INC00347292 2020-04-17 17:58:44 Lalit Bhole

INC00355721 2020-04-21 12:18:50 Milena Riboli

INC00356776 2020-04-21 21:22:53 Abhilash Nagrare

INC00356982 2020-04-21 23:44:25 Apoorva Srivastava

INC00357696 2020-04-22 08:06:16 Talvanes Vinicius

Steil
INC00358410 2020-04-22 15:10:56 Gilson Rogerio
Moraes De Souza
Junior

INC00358669 2020-04-22 17:08:43 Punit

Dhrangadharia
INC00359337 2020-04-22 23:11:45 Emily dos Santos
Costa
INC00360297 2020-04-23 09:41:17 Paulo Amir Panti
 TOTAL OF INCIDENTS: 31

Short description Priority State

Unable to provide Guest wifi access/CABA0/+244 4 - Low Assigned
921763326/kb:6158

Cisco IP Activation Request // 407 /211 // +244 4 - Low In Progress

925019082// not working
solve the TV Signal at Malongo PABX Team / 4 - Low In Progress
LUAA13 // +244 940 869 170 /./ kb - nw

PI Processbook issue/83454107 4 - Low On Hold

Unable to install PI Client on new machine: 4 - Low In Progress

MXL9342VW5/Cabinda Malongo Production
Maintenance/345-3419/6828

Network Intermittent / CABA0 Malongo Field Shop 3 - Moderate New

Onshore / 345-2128 / KB:6374

Telephone not working properly. CABA0/345- 4 - Low Assigned

2073/KB:6374
No internet on switch. CABA0/345-3674/KB:6374 4 - Low In Progress

facing issues with PI process book not 4 - Low Assigned

comunicating // CABA0 // 345-6802
PI Process book// LUAA13// 344-1385// KB: 6339 4 - Low Assigned

Laundry Telephone not working // CABA0 // 345- 4 - Low Assigned

3830 // KB:6339
Desk phone and connection port not working. 4 - Low Assigned
CABA0/345-4224/KB:6374
GIL PC used for PI trending doing on sleep mode 4 - Low Assigned

soft phone/845-4827/CAB40/kbid:nw 4 - Low In Progress

Softphone issue 4 - Low In Progress

Technical Review request for 00B752-050112 4 - Low Assigned

Technical Review request for 0Z3KV-120821 4 - Low Assigned

bang account !mpan keeps locking out // CABA0 // 4 - Low In Progress

345-3900 // KB: 6885
Internet Access Issue//CABA0//6883//KB 6339 4 - Low Assigned

installation failure / CABA0 / +244 222692600X5796 4 - Low In Progress

/ KB : 6343
Desk Office Phone 1271\\CABA0\345-3535\\kb - 4 - Low Assigned
6339
RE: Authentication failure on Microsoft office 365 4 - Low In Progress

Faulty Telephone//BL1000155 //345-2327//KB:6374 4 - Low Assigned

Network cables not working. CABA0/345- 4 - Low Assigned

3524/KB:6374
HP Remote License issues / LUAA13 / +1-925-842- 4 - Low Assigned
1111
RE: Faulty Telephone/Cabinda Malongo Main 4 - Low Assigned
Office/+244 915676791/6374

Jose Ntela/CABA0/345-5223/ 4 - Low Assigned

printer safe com issue to print / CABA0 / 345-6381 / 4 - Low Assigned

KB : 6712

To install new printer at Sanha FPSO//345- 4 - Low Assigned

5709//BL1000155//kb:6287
Machine not detecting sophos antivirus/ F06629/ 4 - Low Assigned
345-2339/ kb: 6359
Windows OS Issue 4 - Low Assigned
 Assignment group Assigned to
SASBU - MALONGO - TELECOMS NETWORK SUPPORT Feliciano Barata

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Adriano Costa

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Barnabe Massiala

SASBU - IT PCN Alberto Vemba

SASBU - IT PCN Alberto Vemba

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Barnabe Massiala

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Aureo Viegas

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Aureo Viegas

SASBU - IT PCN Alberto Vemba

SASBU - IT PCN Alberto Vemba

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Jose Macosso

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Barnabe Massiala

SASBU - IT PCN Alberto Vemba

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Fernando Maria

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Fernando Maria

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Aureo Viegas

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Feliciano Barata

SASBU - IT PCN
SASBU - MALONGO - TELECOMS NETWORK SUPPORT Feliciano Barata

SASBU - IT PCN Alberto Vemba

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Barnabe Massiala

SASBU - MALONGO - END USER SUPPORT Eusebio Diemba

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Barnabe Massiala

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Feliciano Barata

SASBU - UNIX SUPPORT Mateus Dungi

SASBU - MALONGO - TELECOMS NETWORK SUPPORT

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Feliciano Barata

SASBU - MALONGO - END USER SUPPORT Eusebio Diemba

SASBU - MALONGO - END USER SUPPORT Eusebio Diemba

SASBU - MALONGO - TELECOMS NETWORK SUPPORT

SASBU - MALONGO - SERVER SUPPORT

 Configuration item
Wireless Network

Custom

Custom

ApplicationModules

GIL Tools - OptionsPanel

Networker

Telephone

Windows 10 - GIL Workstation

ApplicationModules

PI ProcessBook (SJV SCADA)

Telephone

Telephone

GIL_Users

Telephone

Computer Telephony
Integration (CTI)

Secure Network Connections

Solution

Secure Network Connections

Solution

Bang Account
Internet Browser

GIL Tools - OptionsPanel

IT Inventory

GIL Desktop PC

Telephone

NetWorker

server_mgmt

Telephone

Generic

Printer

Internet Proxy

Generic
 Number Opened Name
SCTASK0037943 2020-01-04 12:57:09 Lalit Bhole

SCTASK0046925 2020-01-13 08:13:36 Sandy da Silva Emerich

SCTASK0052036 2020-01-16 10:32:43 Sangini Ramteke

SCTASK0120798 2020-03-18 08:29:43 Luis Bungo

SCTASK0133646 2020-03-31 17:43:18 Karan Choudhari

SCTASK0137789 2020-04-04 20:43:18 Vartaman Ingole

SCTASK0147332 2020-04-15 14:30:38 Jacquelina Diaswama

SCTASK0150480 2020-04-19 10:49:53 Bernadine Salve

SCTASK0151987 2020-04-21 06:31:55 Ashish walke

 TOTAL OF TASKS: 9

Short description Priority State

Copy HSE Drilling Team Lead folder from Malongo to Luanda Pending
//LUAA13//344-1342//KB:6949 4 - Low
Review Generic Request Other Open
4 - Low

Review Generic Request Other Open

4 - Low
ABU Service Request -Application: End User / Desktop Services Work in Progress
4 - Low
Softphone configuaration //BL1006629 -OFFICE 10//345- Open
2133//Kb:6418 4 - Low
User wants to install cisco ip comunicator//LUAA13//N2-72C//KB: Open
6418 4 - Low
Review Generic Request Other Open
4 - Low
granting SASBU shared path to Andrew Goddard - AGOD Open
\\CABA0NTDFS1.CABA0.CHEVRONTEXACO.NET\SHARE\COPI\Malo
ngo\Services\Materials\Traffic\Traffic New Folder\Traf 4 - Low

RE: MM Report Out - March 2020 // CABA36 // +244 935439722 // Open

6367 4 - Low
 Assignment group Assigned to
SASBU - MALONGO - SERVER SUPPORT Samuel Guvulo

SASBU - MALONGO - TELECOMS NETWORK SUPPORT

SASBU - MALONGO - TELECOMS NETWORK SUPPORT

SASBU - MALONGO - TELECOMS NETWORK SUPPORT Sebastiao Tati

SASBU - MALONGO - TELECOMS NETWORK SUPPORT

SASBU - MALONGO - END USER SUPPORT Eusebio Diemba

SASBU - MALONGO - SERVER SUPPORT Bartolomeu Panda

SASBU - MALONGO - SERVER SUPPORT Filipe Muanda

SASBU - MALONGO - SERVER SUPPORT Filipe Muanda

 Configuration item

GIL Tools - OptionsPanel