Introduction

Practical
Answers To Your
Dropshipping
Questions
15 store owners share their first-hand experience

+ BONUS: AliExpress seller’s commentary!

1
Contents
Introduction

#1 What kind of an official registration do I need to start a business?

#2 How do I choose the best niche?

#3 How to pick products to dropship?

#4 Is it even safe to deal with AliExpress sellers? How to make it right?

#5 How do I set product prices to make dropshipping profits?

#6 Do I need to advertise the store? How?

#7 Whom should I sell the products to?

#8 What if something goes wrong with an order? How do I explain it to my buyer?

Conclusion
 Introduction

Curious about launching your own store?

Tired of boring dropshipping theory?
Looking for practical, real-life advice?

Here you are!

We took 8 burning dropshipping questions that every entrepreneur has, and:

Found out how 15 actual store owners deal with the same issues

Asked for an actual AliExpress seller’s opinion on these dropshipping

aspects

Gave our own experience-based summary

So, meet our heroes!

Otto Sofia Martin Kitty Rahul

the Baltics Greece the Netherlands New Zealand India

Mousslim Mihai David & Co. Flo Alex

France Spain Czech Republic Australia Russia

Alan Victoria Chanong Felix Tony

China Russia Philippines Germany Mexico

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 Introduction

Some of these entrepreneurs have just started their dropshipping journeys, and
others have already achieved huge milestones.

But anyway, all of them have a first-hand experience in this online business, and you
can learn from their stories a lot!

Interested in someone’s full story? Click on the link under this entrepreneur’s
name, and read the whole interview!

And what about our special guest - the AliExpress seller?

We’re excited to team up with Ginke, a supplier working on the other side
of dropshipping business process who kindly shares his knowledge and
experience through our forum!

Are you already thrilled to find out the expert answers to major dropshipping
questions?

4
 Introduction

#1 What kind of an official

registration do I need to
start a business?

5
 #1 What kind of an official registration do I need to start a business?

AliDropship’s insight:
It’s not strictly necessary to register a business before launching a dropshipping
store. Many entrepreneurs do it only after their stores start bringing them higher
profits. Every particular country has its own laws on registering online businesses,
and most typically, entrepreneurs choose some form of a sole proprietorship. Plus,
it’s not unusual to register the business outside of one’s actual country of residence!

I didn’t register my business so don’t know much about

legal requirements. I am paying my taxes on time and I think
currently that’s enough for me.

Rahul, India

I will register [the already functioning store] within the next

few months.

Martin, the Netherlands

I registered a company in my country for my business, but I

do not think that it’s a requirement for doing ecommerce.

Alan, China

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 #1 What kind of an official registration do I need to start a business?

Economically speaking, Mexico as an emerging market

supports entrepreneurs and wants us to start businesses. So,
legally, we get support for Small Businesses. If your business
earns less than 100,000 USD yearly, you can declare it as
personal taxes.
So, there’s no need for me right now to register my business,
but when I surpass that yearly amount, I’ll be able to register
my business as a Society. I’m planning to register my
business as an LLC in the US as it was suggested here, in the
future.

Tony, Mexico

I registered my business officially, and I recommend that

because we all have to think of the benefit of having a
pension when we will be too old to dropship!
After registering the business officially, you pay some taxes
and fees. A good thing is that they go into medical insurance
and pension plan, which is great. Also payment gateway may
want this as a prerequisite.

Sofia, Greece

I have registered it as a limited liability company, so

technically, I’m a fully legitimate business owner. By the local
laws, it’s enough to register a sole proprietorship if you want
to run such a business.

Alex, Russia

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 #1 What kind of an official registration do I need to start a business?

I registered the 2 businesses in the UK as a limited liability

company. I’ve chosen the UK because it doesn’t demand as
much paperwork as here in Spain: it’s not a must to have an
office, etc., which of course is easier because I mainly work
online with dropshipping stores.
Yes, as a UK-registered business owner, I have to pay taxes
to the UK’s government and to the Spanish one as well.
There are no other obligations beside the tax payments and
declarations.
Soon, I will open 2 more stores in Spain: for them, the
requirements are to be legal as a business, but nothing
special. In Spain, it is called Autonomo (self-employed but
working as business), you need to pay the taxes and nothing
else.

Mihai, Spain

I launched my website [in March] during the Chinese New

Year. I started thinking of the legal and tax aspects of it only in
November.
France is one of the worst countries to do business, especially
dropshipping and ecommerce. So I decided to register my
company in Hong Kong. No VAT, 20% of tax on profit. I opened
my company really fast and easily via Bridges – a company
that handles all the paperwork with the government where you
decide to register in. You have to go to Hong Kong physically
in order to prove to banks that you have a real business
running and show that you have daily transactions related to
this business.

Mousslim, France

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 #1 What kind of an official registration do I need to start a business?

Seller’s commentary:
To launch the business, you don’t need any licence or registration. Just create a
store and drive traffic to it.
AliExpress sellers will send items to you in any case. It doesn’t matter if you are
registered as a company or not. Even if you are an individual, we will gladly work
with you anyway.
At the same time, check the laws of your own country! If there are local
regulations, follow them and stay safe.

9
 Introduction

#2 How do I choose the

best niche?

10
 #2 How do I choose the best niche?

AliDropship’s insight:
What makes you really passionate and enthusiastic? Write all your ideas down! This
hobby or area of interest is your starting point.
Now, think of 2-3 words long phrases that describe this field. One of them will be
your niche keyword. Check it with our free niche research tool to be sure you’re
making the right choice!
No ideas at all? Go to our list of already analysed most profitable dropshipping
niches, or order an individual niche research!

I recommend people to launch a niche on something they

love or know well. If not, they will give up easily when a little
obstacle will be in front of them. Selling stuff that you know is
natural, and it’s pleasant. When a fan of your niche reaches out
to your Instagram and sees your content, he directly knows
or feels if you know your niche. I tried to launch a niche about
something I didn’t really like, and believe me, it was a big
failure.

Mousslim, France

I’m choosing the niche by browsing websites, especially

AliExpress, to get ideas and create my own combination. After
that I do keyword competition research, competitor research,
and then I choose whether to go for it or not.

Martin, the Netherlands

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 #2 How do I choose the best niche?

I previously had 2 stores and the niche mistakes I learned

was that the niche was too small and at the same time I was
selling copyrighted items.
So I decided then to just go to a semi broad niche like the
Home niche. With this, I was able to test more products and
had more options to scale from. This is a good strategy if you
are starting yet and don’t have much knowledge on niches.
I also combined my personal interests on this semi broad
niche so I was able to find a narrower niche that is into my
liking.

Chanong, Philippines

My three successful stores are made according to my personal

interest.
Ironically, for the two stores that weren’t successful, I’ve chosen
the niches only because I thought the market was broad (cats &
dogs supplies), but I did not have a real interest in those niches.
I recommend to choose a niche which you are passionate
about!

Felix, Germany

I was choosing my niche really carefully, and I spent a lot of

time to find a suitable one.
I went through extensive guidelines to understand if my niche
has a good potential in terms of promotion. I checked out lots
of Facebook pages and groups because I wanted to figure
out if I can promote my future store on this social network.
And also, I did a research on Google Trends to make sure that
people are actually interested in these products, and look
them up quite often.

Victoria, Russia

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 #2 How do I choose the best niche?

I mostly chose my niches by what I found interesting and what

had a large amount of products on AliExpress. But now I would
do it differently – I would choose by how easy it will be to
market it. It’s all about marketing.

Otto, the Baltics

Seller’s commentary:
Remember that customers have different expectations for different niches. For
some skin care or hygiene items, customers really want them the other day after
they placed the order! They want to start using them instantly, and they will be
disappointed with long waiting.

13
 Introduction

#3 How to pick products to

dropship?

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 #3 How to pick products to dropship?

AliDropship’s insight:
Make sure the product has a high rating, enough orders and positive reviews, and
some emotional ‘drive’ that makes customers excited and willing to buy.
You’re welcome to use our free database of the most demanded (and already
edited!) AliExpress products, and import them to your store to start selling right
away!

I’m choosing the products with good reviews and suppliers with
good ratings with at least 95% in feedback score. I’m adding
new products a couple of times per month. Products tend to
become unavailable now and then, so you need to add new
and more dropshipping products from time to time.

Martin, the Netherlands

I choose products by reviews, supplier is not that important to

me (as long as the rating is over 92%). However, over time, I got
to know my suppliers and have main suppliers from who I get
most of my products.

Otto, the Baltics

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 #3 How to pick products to dropship?

I focus on 2 major things.

Does this product solve any problem? My personal experience
is that if a product is solving people’s problem, then you will
get a better conversion.
Another type of product which works for me is a product that
excites you. If you are a football lover and see a t-shirt having
name, autograph or quote of your favorite player, most of the
time you will like to buy that.
I also experience one more thing: if a product is easily
available in stores or malls, then try to avoid this item.
While choosing products, I try to select suppliers having good
customer feedback. I read customer reviews on their products:
if customers are complaining about processing time or quality
of that product, I stay away from it.

Rahul, India

I just followed the tutorials from AliDropship. I also follow

some other ecom “gurus” and then just mix the knowledge I
learn from them.
I also tried using AliExpress Mobile App’s Blog section where
the shoppers just review the AliExpress products that they have
ordered. I think it was called Stars.Aliexpress. I’m not sure if it
still exists today.
You can also join Telegram App AliExpress channels and other
product compiling sites like thieve.co and touchofmodern.com
for more product inspirations.
If you just want to add products, then you can start adding 3
products a day. You can also use other plugins to bulk import
other products. But I just add products to my store when I find
a product I would like to test.

Chanong, Philippines

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 #3 How to pick products to dropship?

We decided to focus on the products that meet the following

criteria:

More than 1000 orders on Aliexpress

A rating higher than 94%

The seller’s period of activity on AliExpress is not

less than 2 years

The product reviews and customer photos are only

left by happy buyers

David & Co., Czech Republic

I have enough data to analyze and see if the products are good
enough to add
them in my store. There are reviews from customers who
already ordered them, lots of images, real-life photos from
buyers, and other details to rely on.
I read most of customer feedback, customers’ rating has to be
5* on more than 80% of the reviews. Also, the supplier’s store
has to have at least a 95% rating.
To select and add new products, I do Google Trends analysis
and check posts from Facebook groups and Instagram
accounts related to my niche.

Sofia, Greece

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 #3 How to pick products to dropship?

I choose the products from AliExpress based on their USP

(unique selling point). I use the following criteria when I
choose what products to sell:
Does the product solve the potential customers’ problem?
Does the product offers benefits rather than features to the
customer?
Can the product be purchased in any physical stores?
Is the product too saturated in the online market?
Currently I have over 100 products in my store to offer to my
customers and I add at least 2 new products and/or delete
old listings twice a month. This practice will ensure that your
listings are current and customers will be excited to visit your
store as there will always be new product additions. I always
choose products that have the Epacket shipping option as the
shipping time frame is shorter.

Alan, China

I took the easy way: I used DropshipMe database to import

50 products for free from their list of best suppliers and
demanded products with edited title names + descriptions. Can
say they saved me a lot of time.
The strategy for updating my products is easy. I follow the blog
of AliDropship, check Google Trends regularly, and watch what
people are sharing on Instagram and Facebook.

Mihai, Spain

I don’t need to go over the whole AliExpress to find the perfect

products. Instead, I only concentrate on several stores of
one particular Chinese supplier. He is my regular partner, so I
simply sell his products.
I focus on high-quality products and only add the best items to
my store. I do not sell garbage.

Alex, Russia

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 #3 How to pick products to dropship?

Seller’s commentary:
If you are selling cheap products, the quality can be poor. Generally, when your
customers purchase something at a low price, they don’t expect these items to
last a long time.
But, if the customer satisfaction is your first priority, or customer retention is
your first priority, avoid cheap products.
Concentrate on higher priced products, or stores with 4.7 above description
rate. These items will not cost much more, but this strategy will solve a lot of
problems.
If you’re dropshipping a product from a known brand, even if you changed its
name, it’s still illegal with copyright and pattern, and is forbidden by global rules.
It’s almost impossible to profit from copyrighted products without getting into
trouble. AliExpress is getting more and more strict with copyright. My suggestion
is: you can start with it, but stop when your business is on the right track.

19
 Introduction

#4 Is it even safe to deal

with AliExpress sellers?
How to make it right?

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 #4 Is it even safe to deal with AliExpress sellers? How to make it right?

AliDropship’s insight:
AliExpress sellers view dropshipping store owners as reliable business partners.
Ordering from them regularly, you help them earn money - and win their trust.

When orders start coming in, I check which suppliers I am

mostly buying from. If there is any shop that I am buying a lot
from, I try to get their Skype/Wechat/WhatsApp and discuss
how to get discounts, etc. Then, I start adding more products
to my store from that specific supplier.
It’s a good thing to ask the sellers from time to time – “Hey,
which are the recent best selling/new items in your store?”

Otto, the Baltics

Having a good working relationship with my providers has

helped me get the latest products. They always inform me
when they have a new release, but first I make sure they accept
dropshipping orders, and also check their reputation. Also,
if I place a large order they sometimes upgrade the shipping
option from epacket to DHL depending on the country, free of
charge.

Tony, Mexico

I was worried about the long deliveries from AliExpress before,

but with the ePacket shipping option it’s not a problem at
all: the delivery takes just 10-20 days, and the receiver gets
a tracking code helping to always be aware of the parcel’s
location.

Otto, the Baltics

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 #4 Is it even safe to deal with AliExpress sellers? How to make it right?

The delivery time frame is a challenge sometimes. You need

to manage your customers’ expectations in this aspect. I
have a section in the product page that links customers to the
shipping and delivery process and the estimated time frame.

Alan, China

Seller’s commentary:
It’s better not touch the store with the rating under 95%. To make sure you’re
making the right choice, focus on the Detailed seller rating in the store Feedback
section.

22
 Introduction

#5 How do I set
product prices to make
dropshipping profits?

23
 #5 How do I set product prices to make dropshipping profits?

AliDropship’s insight:
To make profits from dropshipping, you need your buyers to pay the price that is
higher than the original AliExpress product cost. But how much should you increase
the price?
We’ve calculated the most buyer-friendly (and profit-making!) markup formula that
you can apply to all your product prices automatically. You can easily change it in
any way you like, or even assign every new product’s price manually - it’s totally up
to you to decide.

I have setup AliDropship pricing formula for creating selling

prices.

Martin, the Netherlands

My pricing formula is supplier’s price*2+shipping cost. More or

less, I follow the formula that was advised by AliDropship team
with some modification.

Sofia, Greece

For pricing, we use a simple formula:

Item cost X 1,7
So, the margin is only 70%.
We may also apply additional fees on checkout, for example,
shipping and packing fees.

David & Co., Czech Republic

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 #5 How do I set product prices to make dropshipping profits?

I normally aim for a 60-70% profit margin, but I also got “bait”
products in my store which have around 20% profit margin.

Felix, Germany

While setting product prices, I don’t apply any formulas to

the items in bulk. Instead, I think of the best price for every
separate product, depending on what I know that type of item
sells for locally. Of course, I also make sure that it is a good
value for customers.

Kitty, New Zealand

If a product is costing me $5 including shipping, then I set

the price around $20 to $25. You may call me greedy but it’s
everyone’s personal preference. If the quality of your product is
good and it’s exclusive enough, then people will buy.

Rahul, India

25
 #5 How do I set product prices to make dropshipping profits?

Seller’s commentary:
AliExpress doesn’t collect any taxes. Still, every country has its own local laws
about import tax.
These taxes are collected from buyers by the government bodies. After people
buy something from abroad, they receive a bill for import duty tax.
As an owner of a dropshipping store, you don’t need to know the exact taxation
rules of every country. Your buyers can come from any place on the globe, so it is
really difficult to learn everything about taxes in every possible country!
Instead, you need to notify your clients that they may have some additional
costs. Write it in your online store information. Your buyers must know that there
may be import duty taxes applied on goods into their country and (rightly) you
are NOT responsible for. That’s all you do.

26
 Introduction

#6 Do I need to advertise
the store? How?

27
 #6 Do I need to advertise the store? How?

AliDropship’s insight:
If you don’t advertise your store, it’s unlikely that someone can find it and make a
purchase! There are over 1.5 billion websites in the world - can you stand out from
this competition without marketing?
It’s a great strategy to promote your store on social media through running catchy
accounts and launching paid ads campaigns. Also, it’s really helpful to invest in
search engine optimization to make your store rank higher on Google. If you need a
professional help with any of these activities, just ask!

I have a whole set of advertising activities! There is search

engine optimisation, online advertising through AdWords,
Facebook marketing, and even local print advertising.

Kitty, New Zealand

Even if you have a limited budget (and most likely, that’s the
exact reason why you’re looking for an additional source of
income), you can choose a working combination of affordable
promotional methods.
After the technical works in the store were over, I spent about
2 weeks on editing single product pages to make them look
appealing for visitors. I think this is an absolutely necessary
part of the pre-sales preparation because it increases the trust
level and helps you improve the conversions.
Also, I spent a lot of time to prepare the promotional tools:
I created store accounts in major social networks, and then
installed and set up the Social Rabbit plugin to make sure I can
promote my website automatically.
And finally, after all these steps were over, I started with paid
promotion. I placed an ad in Google Adwords, and it worked!
The first sale I got was the result of this ad.
Victoria, Russia

28
 #6 Do I need to advertise the store? How?

I mainly use Instagram, and Instagram shoutouts. It’s the best

social media in my opinion to build a reputation and bring
a lot of traffic to your website. And the price of a shoutout
is extremely underpriced. I’m trying to be very active on
Instagram mainly, and doing weekly shoutouts to keep traffic
in the store and in my Instagram.
Here’s my advice to beat the competition. Every store has
a weakness (bad design, bad customer service, inactive
Instagram). Find their weakness and do better!

Mousslim, France

I believe my first sale happened thanks to the traffic from

social media.
I’m using Social Rabbit Plugin for auto posting. It can give
decent traffic to your site if the niche and content is right.
I work on SEO, too, creating backlinks to my websites. There
are major impacts already on my organic rankings so this is a
good progress. But SEO has a long term effect and is a way of
investing money. So I’m using Adwords text ads & Shopping for
a couple of months. These 2 ways generate my revenue.

Martin, the Netherlands

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 #6 Do I need to advertise the store? How?

One thing I learned from my blogging life, you should not

depend on a single source of income as well as you should not
depend on a single source of traffic. If you are doing Facebook
ads or Google Adwords, then what will you do if these guys
close your account? So I am trying Influencers, Facebook ads
as well as Google Adwords.
The day you stop growing, you will eventually fall. This is the
biggest lesson I learned from my life. I was doing 4 figures
USD/month from my SEO blogs and I stop taking actions. I
was enough for me to live a comfortable life and I became
lazy. In a few months my Google updates slapped me hard and
taught me probably the best lesson of my life.

Rahul, India

I use Social Rabbit plugin which helps me promote my

business automatically. I have been using it from the beginning
and I can recommend it, if one wants to save time. I run
Pinterest and Twitter, automated, brings a few sales now and
then. There also are Facebook ads and Instagram promotion.
In terms of SEO, it’s smart to do your products properly with
nice descriptions and names. I have good rankings in Google
and it does help. I find Facebook the most hard and at the
same time most rewarding.

Otto, the Baltics

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 #6 Do I need to advertise the store? How?

I use Social Rabbit plugin to make it easier to promote this

venture, and a bunch of other solutions that motivate store
visitors to make their decisions quicker. I use Abandoned Cart
and Countdown Timer for this purpose, and they don’t simply
help me a lot – I’d say that all these tools are vital for my
business.
All I did to make my first sale was just focusing on my website,
polishing product descriptions, editing images and doing
other tasks to improve the store’s image and credibility. One
of the most time-consuming tasks is tidying up new products
descriptions.

Flo, Australia

The first sale happened immediately after the launch of

Facebook Ads and Google Shopping Ads campaigns. We are
primarily focusing on:

Facebook Ads + Facebook Remarketing

Google dynamic search Ads + Google Shopping +

Google Brand Ads

Retargeting channels like Criteo or RTB House

Organic search results

David &Co., Czech Republic

My first sale happened thanks to an Instagram shoutout. I have

written to Instagram influencers with the template AliDropship
provided in one of their blog posts.

Felix, Germany

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 #6 Do I need to advertise the store? How?

I have contracted the extra services from AliDropship –

thanks to them, I made my first sale! I ordered the Facebook/
Instagram promotional package from AliDropship, and followed
their step-by-step pdf guide.
In 2 days after starting a Facebook ad by their
recommendations, I had my first sale of $40. The bid, the
audience – all ad settings were recommended. So, after I
achieved the first sale, I am now able to search for other
audiences on the same field or others.

Mihai, Spain

Interestingly, the most efficient marketing channel for me is

natural Google search results – SEO rules! Some months, I
don’t even spend anything on marketing, and some months, I
may spend up to $200 on audit or something.

Alex, Russia

I think that this first sale happened because the team that
handled the project of setting up my store has activated Social
Rabbit plugin on a very early stage. I’d say that Social Rabbit
is a blessing. Also, I had all those social media channels
activated with some posts, even before being able to receive an
order.
I use Google Ads, Facebook ads and Instagram ads. For the
right audience targeting and reach, I describe my demographics
and then let FB pixel do its job.

Sofia, Greece

32
 #6 Do I need to advertise the store? How?

If you are already starting to gain some profit, try to improve

your system and invest in branding.

Chanong, Philippines

Seller’s commentary:
You can leave a note in the order telling you’re dropshipping and don’t want us
to put invoices or promotions into the package. It is a common procedure if you
don’t want your buyers to receive Chinese flyers, stickers, other promotional
materials etc. with their order. You can ask for a customized invoice and your
own business promotion card, but the customized package material should be
prepaid by you.

33
 Introduction

#7 Whom should I sell the

products to?

34
 #7 Whom should I sell the products to?

AliDropship’s insight:
You’re not limited by your country of residence!
When you’re dropshipping, you can target any audience in any place on the globe,
and not necessarily sell products to your fellow citizens.
Whatever country you’re targeting, you need to know your customer audience -
these tips will come in handy!

I don’t sell here a lot. Mostly outside the EU. As the market
in the Netherlands is over saturated and everyone wants
their goods the same or the next day. I find Google Analytics
& Facebook page analyzer good enough to checkup my
audiences.

Martin, the Netherlands

My customers come from all over the globe, really. I just kind
of read more about the product I’m trying to promote and from
there, I just find the interests that are related to the product on
Facebook.
I usually just find medias, icons, influencers, brands, hobbies,
groups, Successful Drop Shipping Businesses In Detail: 4,100+
EUR In 30 Days magazines, etc. that are related to the product.

Chanong, Philippines

To understand my buyers and to make my offers more

relevant to them, I track Google Analytics data regularly, and
also use Facebook Pixel. I’m planning to stop focusing on
a Russian audience exclusively. Ideally, I want to take my
enterprises on the global level and do international trade.

Alex, Russia

35
 #7 Whom should I sell the products to?

I monitor Google Analytics and social media engagement to

see who’s my target audience and to understand these people
better.

Flo, Australia

Seller’s commentary:
Wherever your target customers live, make sure you’ve let them know: Chinese
writing on the package is normal. The best way to explain it (and the estimated
shipping time) to them is to tell that the package will be shipped to them from
your Chinese warehouse. They will find it out anyway eventually when they check
the tracking number!

36
 Introduction

#8 What if something goes

wrong with an order? How do
I explain it to my buyer?

37
 #8 What if something goes wrong with an order? How do I explain it to my buyer?

AliDropship’s insight:
First of all, before you process any order, make sure the buyer gave all the details
properly. Don’t be shy to email the buyer and ask for clarification if necessary!
Stay professional and polite in any situation: these proven tips will help you make
peace with angry customers. But even if you can’t find a common ground no matter
what, don’t take it to heart: simply refund the client, learn your lesson, and keep
going.

If it’s a hard situation, I usually prefer customer’s solution. I

don’t want any bad reviews or anything like that. I don’t get
nervous over problems with customers, it’s just a part of
business.

Otto, the Baltics

Sometimes, I just refund them fully coz I dont want to have

headache. LOL

Chanong, Philippines

If anything is wrong with the order, we simply provide a full

refund of the paid money.

David &Co., Czech Republic

38
 #8 What if something goes wrong with an order? How do I explain it to my buyer?

I send them a free t-shirt/sweatshirt/hoodie if they ordered

something in the wrong size. I also send free $20 gift codes to
the angry customers.
Once, I turned an angry customer to a loyal Evangelist after I
send her a free hoodie because she ordered a too small size + a
free $20 gift coupon. This customer has had his 7th order now
and recommends my store to all their friends!

Felix, Germany

I reply to customers very promptly to give them good service,

but sometimes their item has not turned up on time, so I
follow that up for them. Sometimes the product is faulty or the
wrong size, so I liaise with them to resolve that – usually they
would return the item to me and I would order another size, or
refund if the item is faulty.
It’s a standard procedure to go without returning faulty items
to AliExpress sellers: it’s really costly, and the suppliers don’t
ask the order back if it was cheap (less than $50-$100). So,
on my website, I have specifically written my personal postal
address in the ‘Returns’ field. I really prefer that my customers
deal with returns with my personal assistance, and I offer
them this service so that they feel comfortable to be able
to make returns locally. Plus, for me, it’s an opportunity to
actually see and try these items IRL and remove them from
my store if they have a poor quality overall.

Kitty, New Zealand

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 #8 What if something goes wrong with an order? How do I explain it to my buyer?

There will always be good and reasonable and difficult

customers. The best way to deal with the difficult ones is
through communication. Whenever there are any queries, it
is best that you attend to them within 24 hours. I always put
my customer 1st and after sales and support are very critical
to the success of each sales. And once your customers are
happy with the shopping experience in your store, you will get
repeated sales from them!

Alan, China

Customer service is the most difficult challenge for me. I

always try to provide the best customer service I can, but you
cannot avoid having certain issues with a client. Sometimes
they don’t read my Terms and Conditions or Shipping Times,
and assume they are right when they say «I ordered this today,
will it arrive on time tomorrow?»
So I have to deal with them patiently and respectfully, always
solve their doubts and try to answer as soon as I’m able
always within 12 hours.
It’s time consuming but I think answering cordially has helped
me make them repeat customers.

Tony, Mexico

Seller’s commentary:
Don’t forget about holidays and seasonal flows of customers! For example,
Chinese New Year holiday, much like Christmas, Black Friday, etc. typically
lead to a big jam in shipping package and restock. Always remember about
sales and festive seasons – they may lead to delays in shipment, so warn
your buyers about it.

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 Conclusion

See? There’s nothing you can’t manage!

Every dropshipping issue can be solved easily, and thousands of people have
already dealt with them successfully. Their first-hand experience is a clear proof!
Besides, we won’t leave you all on your own if you start your business with us. You
can always count on our detailed Knowledge Base, informational Blog posts, easy-
to-follow YouTube videos, and extra services and addons to help you along the way.
Isn’t today the day you finally start your money-making dropshipping enterprise?

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