MATH EXCELLENCE ACADEMY OF BINALONAN, INC.

Canarvacanan, Binalonan, Pangasinan

QUARTER EXAMINATION

HOUSEKEEPING

Name: ______________________________________________________Date: _____________

Level: _______________________ Section: ________________ Score:_____________

Directions: Read the questions carefully. Write the letter of your answer in the space provided for.

____1. A butler must look presentable at all times since he or she is personally dealing with guest. Which
attribute of a butler is being referred to?

A. pleasing personality and good grooming C. attentive and courteous

B. tactful and discrete D. none of these

____2. Which attribute of a butler is needed to encourage guests to avail the products and services in the hotel?

A. pleasing personality and good grooming C. attentive and courteous

B. tactful and discrete D. none of these

____3. Transferring of luggage to guest rooms is handled by _______.

A. butler B. housemen C. supervisor D. housekeeping attendant

____4. When unpacking the guest clothes, these items must be placed under the wardrobe.

A. shoes B. gowns C. jackets D. undergarment

____5. A tag must be placed on the luggage for identification. It contains the following details EXCEPT:

A. destination C. weight of luggage

B. name of the guest D. contact details of the guest

____6. When packing a guest luggage, the following items must be wrapped EXCEPT:

A. Shirt B. sleeves C. pant legs D. skirt lengths

____7. These reports or files collated from the previous stays of repeat guests.

A. internal guest history

B. guest relation communication
C. observing, asking, and clarifying upon guest arrival
D. discussion with other department outsource personnel

____8. This way of obtaining guest information enables sharing of experiences whwn dealing with guests,
peculiar characteristic of guests, among others.

A. internal guest history

B. guest relation communication
C. observing, asking, and clarifying upon guest arrival
D. discussion with other department outsource personnel

____9. Which of the following must be practiced when handling guest information?
 A. Used this information only to make arrangements to meet needs, preferences, wants, and need of guest
B. Be careful in using the information by allowing the guest to know that the information is being accessed.
C. Do not discuss personal information of guest with fellow staff.
D. All of these

____10. Which of the following statements is true?

A. A butler may do the laundering of guest clothes if the guests ask him or her to do so.
B. A butler is not liaising with other departments to handle the requests and needs of guest.
C. Butlers are only composed of male servants.
D. A butler may disclose any information to anyone.

____11. This rotates laundry items without creasing.

A. front load B. vented dryer C. tumble dryer D. condenser dryer

____12. Uses hot air that is circulated through clothes similar to vented type.

A. front load B. vented dryer C. tumble dryer D. condenser dryer

____13. This is a type of washing machine where laundry items are loaded at the front side.

A. front load B. vented dryer C. tumble dryer D. condenser dryer

____14. Uses a two-meter plastic hose to release water.

A. front load B. vented dryer C. tumble dryer D. condenser dryer

____15. This is the most common type of washing machine where clothes are loaded on top.

A. Top load B. front load C. side load D. automatic

____16. Used to removed creases of hard-to-iron corners of coats, jackets and blazers.

A. roller irons C. calendering machine

B. flatwork ironer D. steam press iron

____17. An industrial machine that has heated padded roller that irons the items when passed through the
rollers.

A. roller irons C. calendering machine

B. flatwork ironer D. steam press iron

____18. This machine is used to iron and dry sheeting and linens.

A. roller irons C. calendering machine

B. flatwork ironer D. steam press iron

____19. Used to iron small items such as napkins and pillowcases.

A. roller irons C. calendering machine

B. flatwork ironer D. steam press iron

____20. These are used to add mist of dampness to stubborn wrinkles and crease.

A. water B. bottle C. perfume D. spray bottle

Part II. Direction: Write true on the line if the statement is true and false if otherwise.

____1. The official receipt indicates the number of items laundered and the total amount due.
____2. Guest’s clothes are tagged to avoid delivery of items to the wrong person.

____3. The laundry attendant may accept the payment from the guest.

____4. Guests may request to expedite delivery of laundered items without extra charges.

____5. Circulating linens are monitored using a monitoring sheet.

____6. Skirts and dresses must be horizontally folded into half.

____7. The pants must be faced toward the attendant folding.

____8. To make a smooth finish, wrinkles may be removed and flattened by hand.

____9. Laundered items must be folded and packed according to industry practice.

____10. Folding must be done appropriately to prevent items from wrinkling.

Part 3: Identify what are the laundry methods symbols means. Write the letter of your answer in the space
provided.

_____1.

A. use low heat C. use high heat

B. use medium heat D. do not tumble dry

_____2.

A. use low heat C. use high heat

B. use medium heat D. do not tumble dry

_____3.

A. use low heat C. use high heat

B. use medium heat D. do not tumble dry

_____4.

A. use low heat C. use high heat

B. use medium heat D. do not tumble dry

_____5.

A. use gentle cycling setting C. use permanent press setting

B. tumble dry only with no heat D. the item may be placed on dryer
____6.

A. use gentle cycling setting C. use permanent press setting

B. tumble dry only with no heat D. the item may be placed on dryer

____7.

A. use gentle cycling setting C. use permanent press setting

B. tumble dry only with no heat D. the item may be placed on dryer

____8.

A. use gentle cycling setting C. use permanent press setting

B. tumble dry only with no heat D. the item may be placed on dryer

____9.

A. Do not iron C. do not use steam

B. Use medium heat D. use low heat

____10.

A. Do not iron C. do not use steam

B. Use medium heat D. use low heat