Jhun Paul Ryan Cruz

John Lerry Martinez

Actg 32 – Management Consultancy

BS Accountancy 5-1

Assessment 8

Cavite State University

Balanced Scorecard

Objectives Measures Initiatives

Customer Perspective

 Highly Valued  Percentage of Enrolment Out of  Build leverages on easy

Program Applications inquiries, the likes and
(Students) advertising

 Student Satisfaction Survey  Establish a friendly yet

educational environment

 Professional Exam – Passing  Implement Qualifying Exams or

Rate any similar undertakings

 Faculty/Staff  Salary Growth Over Period Of  Identify the future needs of the
Satisfaction, Time faculty/staff
Growth and
Learning  Knowledge and Skill Sharing  Schedule team buildings and
Opportunities Across Work Functions, Units open forums
And Locations

 Employee Wellbeing  Establish good benefits and

other employee welfare policies

 Good  Legally clean record of alumni,  Implement strict and proper

Citizenship faculty, staff evaluation for good morals

Internal Business Process Perspective

 Service  Meeting service standards,  Strengthen skills of

Development response time to customer; employees/staffs through
service facilities to staff training

 Number of new products and  Re-evaluate teaching

services introduced i.e. new processes and adjustments to
courses, syllabi, programs and further strengthen learning with
curriculum changes new services
 Cost Efficiency  Faculty-to-student ratio,  Optimize load and accept part
educational expenses per time faculty; Emphasize less
student costly projects and assignments

 Unique Or  Number of faculty in specialized  Establish requirements for

Specialized area, number of schools offering faculty that could help students
Curriculum the same program more; background checking
and such

Learning and Growth Perspective

 Faculty  Number of seminars attended,  Participate in seminars which

Professional travel budget for conference could help faculty to learn more
Growth attendance regarding their expertise

 Staff Motivation  Percent of budget spent on staff  Have the faculty spend less
and development; staff satisfaction money from their pockets to
Development index in staff survey; number of show support
cross-trained or multi-skilled
staff

 Incorporating  Number of courses incorporating  Employee training to learn new

Technology Into new technology technology and harness such
Teaching for better teaching

 Curriculum  Number of new or revised  Review the records and results

Innovation curriculum in last five years to create wise decisions

Financial Perspective

 Maximize Asset  More efficient and effective use  Manage cost appropriately and
Utilization of facilities, space, services, invest cost for the betterment of
systems and resources the school rooms and premises

 Annual grants; amount of  Forecast and budget cost to

permanent endowment optimum capacity

 Level of student enrolment;  Review scholarships and its

funding per student effectiveness
 Explanation

Customer Perspective

The measurements in the highly valued programs for students will help the Cavite State
University to show the greatness of the education results of the school. Those will give the
school more opportunities to entertain and to teach more student applicants, and create
scholars with globally competitive personality. By attracting more enrolees, CvSU can evaluate
more if the quality of education they offer actually works and further adjustments can be made
accordingly to align their students morale and learning with the vision and mission respectively.

Furthermore, educational institutions must also give emphasis on the faculty and staff for
students’ satisfaction. The measurements aforementioned above will help the university to
assure that the faculty who teaches the student are also motivated to share their knowledge and
staffs are motivated to entertain student’s inquiries. In order to achieve this, prioritizing and
emphasizing the wellbeing of the both could determine a great asset especially in promoting the
mission; making them actually serious in harnessing the competitive and upright personality of
students.

Lastly, the measurements in good citizenship of the university will help in attracting more
enrolees, and give assurance to parents and guardians. By having alumni, faculty, and staff
have clean records, the former statement and the alignment of the parties involved in the ideal
of morally upright individuals will surely be seen accordingly.

Internal Business Process Perspective

The aforementioned measurements in the service development will cause drastic

changes in the processes of the university in which with proper evaluation could make the
school more attractive and create a workplace and learning more optimal and encouraging. In
return, the vision about recognized excellence will be given emphasize and the mission
regarding relevant education opportunities will be justified.

Secondly, the cost efficiency measurements will cause a more in-depth observation for
the learning of students. By having the ratio be established to not exceed load capacity of
faculty to teach numbers of students, the university can assure that every single or at least
majority are being moulded according to the mission. Moreover, the responsive research and
development activities will be justified more if the students spending are less extravagant yet full
of learning.

Lastly, the measurements in the last objective in internal business perspective will cause
the university to be more prudent to the faculty they will accept. As a return, quality assurance in
creating skilled alumni is a sure win-win situation.
Learning and Growth Perspective

The first two measurement in this perspective are connected in a sense that making and
having the support to faculty and staffs to attend seminars to broaden their horizons to teach
and accommodate students will in effect aligned themselves in producing the desired individuals
as stated in the mission and vision. Motivation and development of employees involved is
certainly a great asset to one institution that does services like education.

Moreover, measurements regarding new technology will greatly shift the courses that
use it like IT-related courses for better responsive activities as stated in the mission for
Excellency. Still, other courses could also benefit from technological advancements for better
teaching approaches and more efficient learning like in libraries and classrooms.

Finally, the measurement in the new or revised curriculum will help the university to
analyse their school from within and in effect could show a more better way to mobilize their
policies and undertaking for a more sound and better decision and actions to further leverage
the educational excellency they want to establish.

Financial Perspective

The measurements in the last perspective is the most difficult, personally speaking since
CvSU is a non-profit institution from government. Maximizing the allocated budget and spending
it to the utmost optimal capacity is a challenge, however, this could in return create an
environment suitable for learning. This will align in the mission as well as gives the sense of
prestige on students to be more motivated. Hence, this part will give the additional satisfaction
and desires to amass.