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Berbice High School


CAPE
Tourism Unit 1
Module 2
This Document is compiled for
the purpose of meeting the
requirements of the Tourism
Syllabus effective for
Exams from May/June 2015.
Information was obtained from
the internet and reference is
made to sources that address
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any missing content in this


document.
Compiled by:Yogeeta Seemangal
May 1st,2019
TOURISM UNIT 1
MODULE 2
1. THE EIGHT SECTORS OF TOURISM

The 8 Sectors in Tourism Overview:

The tourism industry has been divided into eight different sectors or areas. The

following sector descriptions are brief overviews.1. Accommodation2. Adventure

Tourism and Recreation3. Attractions4. Events and Conferences5. Food and

Beverage6. Tourism Services7. Transportation8. Travel Trade

2 1. ACCOMMODATION- Accommodation is one of the largest and fastest

growing sectors in the tourism industry. In 1997, approximately 173,000 people

were employed in hotels and other lodging operations in Canada. Between 1986

and 1996, accommodation services experienced growth of 39%. Reasons for this

are:
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• demand is extending beyond traditional seasons, e.g. conferences during the

summer at ski resorts

• growth of large chains and increased interest in vacation or time-share concepts

• increased interest in Canada as a destination.

The benefits of growth are reaped by those looking for careers in this sector. New

jobs are being created, movement along one's career path is accelerated,

opportunities for positions and careers in different regions and types of

establishments are increasing.

3 Hotels:

• Hotel properties usually cater to both business and pleasure travellers and offer a

wide range of accommodation types.

• Deluxe, airport and convention hotels are generally located in urban centres or

near airports. They are often large (over 150 rooms) and have a wide range of

facilities and services (e.g. convention rooms, restaurants, shops, fitness centres).

Many are members of a chain, meaning that the property is part of a larger

company and has sister properties in other areas. The benefit of working at a chain

to an individual employee might be the ability to transfer to other properties in the

chain.
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• All-suite hotels are increasingly popular. Each unit contains the same facilities as

an apartment, meaning the traveller has a private place for meetings (i.e. the dining

room table) and a kitchen for cooking meals.

4 • Smaller, privately owned hotels offer lodging and many also contain a café or

restaurant, and a beverage room.

• Resort hotels and lodges are usually located in or near recreational sites. Many

offer guests a wide range of activities, such as golf, skiing, tennis, riding or water

sports. They may also offer entertainment (e.g. nightclubs, shops, piano bars,

casinos, dinner theatre) and have convention facilities.

• Motels, motor hotels and inns are often much smaller (less than 150 rooms), less

expensive facilities that appeal to overnight or short-stay travellers. Some motels

are franchise or chain operations, others are independently owned and operated.

Motels are often found in smaller communities, the suburbs of cities and along

major highways.

5 Bed and Breakfasts and Farm/Ranch Vacation Sites

Cabins, Cottages, Houseboats Campgrounds and Hostels.

6 THREE TYPES OF POSITIONS IN THE ACCOMMODATION SECTOR

Front Office and Guest Services- This is usually the most visible department of a
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property, and is often where a guest has initial personal contact. Individuals

employed in reservations, guest services and front desk reception are all part of this

department.

7 Administration - Administrative staff plan and co-ordinate all operations.

Administration includes the areas of management, human resources, finances,

purchasing, and sales and marketing. Food and Beverage outlets can range from

restaurants and bars to nightclubs and posh dining rooms. Kitchen staff, room

service staff, food and beverage servers and bartenders are just some of the

positions that are available in this area.

8 Housekeeping, Maintenance and Fitness:

Housekeeping and maintenance are essential departments in any property. Those

working in these departments often have little direct contact with guests, however

their services add significantly to guest satisfaction. Fitness is a newer area of the

accommodation sector, and positions are available for those who have expertise in

the monitoring of equipment or products and their use, and in setting programs for

those wishing to work out.

9 2. ADVENTURE TOURISM AND RECREATION

Adventure tourism and recreation, like the accommodation sector, is growing fast.

Changing trends in travel and tourism, where clients request active, recreational
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experiences or travel adventures where they can learn about nature and/or culture,

are driving the growth. This sector includes everything from bird watching to

salmon fishing, horseback riding to white water rafting, golf to wilderness

trekking. Adventure tourism and recreation draws those who want to experience

Canada as a place that is natural and unspoiled, and those who want active, unusual

vacations.

10 The major areas of this sector are:

There are over eighty different occupations in the advenmture tourism and

recreation sector. The opportunities for small business owner/operators are limited

only by the creativity of the operators. The major areas of this sector are:

11 A. Outdoor Adventure and Ecotourism

Many travellers seek adventure, challenge and excitement in an outdoor setting.

Canada is blessed with a wide diversity of relatively unspoiled wilderness areas

that support these types of activities. Hiking, cycling, mountaineering, canoeing,

kayaking, sailing, horseback riding, river rafting, scuba diving, sky diving,

snowmobiling, and nature/ wildlife viewing are just some of the activities included

in this portion of the sector. In addition, there are many Canadian businesses

dedicated to fishing our lakes and oceans, and hunting or photographing wild

animals.
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12 B. Ski Resorts

Over two million Canadians regularly ski or snowboard. There are nearly 300

alpine ski areas in Canada and hundreds of ski clubs to serve them. Canada's top

five resorts enjoy steady growth. These resorts attract skiers and boarders from

across the country, and large numbers of foreign travellers from around the world,

especially from Japan, Britain and Germany.

13 C. Golf and Tennis Facilities

Almost five million Canadians golf. Annual industry revenue is almost $1 billion.

There are 1800 golf courses in Canada and golf holidays are becoming

increasingly important to the economy. Another popular summer sport is tennis.

Many clubs and resorts offer tennis courts, tennis lessons and tennis gear. This is

also an important part of the industry, with revenue earned through the sale of

clothing and gear, the rental of courts, the training of players and the maintenance

of equipment.

14 D. Parks

There are 38 national parks and 792 national historical sites in Canada. In addition,

all provinces and territories have regional parks, and most urban and rural

municipalities have parks and habitat protection areas. Many people are involved
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in planning, maintaining, promoting, patrolling and interpreting these areas.

Positions are as varied as the sector.

15 E. Marine Facilities

Across Canada, water and water-based activities are popular with Canadians and

visitors alike. Activities include fishing, swimming, sailing, windsurfing, water-

skiing, canoeing, and sea-dooing. Related businesses include marinas, tour boat

excursions, sport fishing lodges, fly-in fishing camps and boat rental operations.

On both the east and west coasts, there are thriving marine businesses ranging from

whale-watching tours to deep-sea fishing adventures. As in all portions of this

sector, instructors are an important part of the industry. Those who have mastered

an activity to a point where they can teach others to do it can market these abilities

to employers in this sector.

OFF-ROAD TOURS

Off Road Tours. Off-road, or four-wheel-drive, tours have become an extremely

popular day excursion for many vacationers, as it is a reasonably priced vacation

activity that can be enjoyed by every member of the family.

TRENDS AND ISSUES

Trends- Growth, more luxury, insurance


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Issues- environmental issues, political issues

16 3. ATTRACTION SECTOR

A tourist attraction is a place of interest where tourists visit, typically for its

inherent or an exhibited natural or cultural value, historical significance, natural or

built beauty, offering leisure and amusement.

Categories of attraction

A Natural attraction is an attraction that has been created by nature. Many of these

areas have been given a status to protect their environment and provide facilities so

that the public are able to enjoy the sights. There are attractions such as caves,

waterfalls, seashores and any other scenic view interest that haven't been created

by mankind. The Lake District is one of the popular natural attractions in the

UK. (Source - http://www.you2uk.com/natural-attractions.html )

A purpose-built attraction/ man-made - attractions that have been built

purposely to attract tourist into that area. When people hear the term 'tourist

attraction' it makes people think automatically about the purpose-built attractions

that are fun and enjoyable and designed for many different reasons. In the UK
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there are many purpose-built tourist attractions like Blackpool Pleasure Beach,

Tower of London, Buckingham Palace and Alton Towers.

Events are also attractions that bring in lots of tourists to the area. These are

attractions such as small events like the Blackpool Illumintations or huge events

like the Olympics and the Paralympics. Events play an important part in the tourist

attractions because in different parts of the country, some places can't offer a large

amount of natural or purpose-built attractions therefore the events may be the only

reason people visit that certain area. Also Events bring in a lot of income which

creates jobs and wealth in the area.

TYPES OF ATTRACTIONS

1. Museums

2. Galleries

3. National parks

4. Cultural attractions

5. Heritage/historical sites

6. Sporting

IMPORTANCE OF ATTRACTIONS AS PULL FACTOR


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Most push factors are instrinsic motivators, such as the desire for escape, rest and

relaxation, prestige, health and fitness, adventure and social interaction. Pull

factors emerge due to the attractiveness of a destination, including beaches,

recreation facilities and cultural attractions.

Because of the main advantages described above, rural tourism associated with

walking activities can provide sustained economic development of the region. The

existence of footpaths allows tourists to get to know the region and is

an important factor of tourist attraction.

Visitor Management Strategies

1. Carrying capacity- Tourism Carrying Capacity" is defined by the


World Tourism Organization as “The maximum number of people that may

visit a tourist destination at the same time, without causing destruction of

the physical, economic, socio-cultural environment and an unacceptable

decrease in the quality of visitors' satisfaction”. Tourism are not sustainable

if capacity limits cannot be controlled. Without these limitations, the

destination will surpass its Tourism Carrying Capacity (TCC), and thereby

become unsustainable. The concept of TCC plays a key role with regard to

the sustainable development of tourism (Butler, 1997Butler, , 1999 Saarinen,


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1998 Saarinen, , 2006). While tourism carrying capacity focuses on the

limits of use to avoid environmental degradation and negative effect on

visitor experience, sustainability focuses on 'development that meets the

needs of the present without compromising the ability of future generations

to meet their own needs' (World Commission on Environment and

Development, 1987, p. 43)

2. Codes of Conduct- Tourism Codes of Conduct are a group of instructions,


which are designed to be taken as a guide to the correct manner of

conducting tourism operations and activities. ... The success of

the tourism industry depends on not compromising on the natural,

environmental or cultural aspects of the community. Some of these are:

A. Shall be knowledgeable and shall assist tourists and not provide them

with misleading information.

B. Shall in the event of not being familiar with, or being unable to provide

information requested by a tourist, consult with the appropriate

authorities for assistance.

C. Shall at no time be under the influence of alcohol or a narcotic substance

while on duty and shall refrain from administering any medication to a

client without proper medical consultation.


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D. Shall never solicit for clients or gratuities.

E. Shall be concerned at all times for the safety of the tourist.

F. Shall wear the appropriate tourist guide badge and will carry his/her

registration card.

G. Shall treat all people, cultures and the environment with respect

TRENDS AND ISSUES OF ATTRACTIONS

Trends-social media, EcoTourism,

Issues- environmental issues and terrorism issues.

17  4. EVENTS AND CONFERENCES

A. Special Events: There are a growing number of special events that encourage

travellers to go to areas to which they may not otherwise go. Many of these events

are so successful that they have become national or international attractions.

18 B. Conferences, Meetings, Trade Shows and Conventions

Business people frequently meet to share ideas, research and information, to solve

problems or to develop new strategies or products, and/or to be trained.

Organizations send their staff to sales meetings, professional development

conferences and networking conventions. Companies exhibit their wares at

specialized exhibitions and trade shows.Club or association members, specialists in


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various fields, and special interest groups also gather at conventions. They travel

across the country or across the globe.

CULTURAL AND SPORTING EVENTS

Trend and issues

Trend- must be innovative to be inspiring, security of people where sexual

harrassment policies need to be in place. And making time for brain breaks need to

allow persons to have a facility to take a break from the event and reconnect with

the environment.

Issues- hotel contracts, lead times and relevance.

TYPES OF BUSINESSES

1. Seminars and Conferences. Chip Somodevilla / Staff / Getty Images. ...


2. Trade Shows. Sean Gallup / Staff / Getty Images. ...
3. Executive Retreats and Incentive Programs. Paula Bronstein / Staff / Getty
Images. ...
4. Golf Events. ...
5. Appreciation Events. ...
6. Company or Organization Milestones. ...
7. Team-Building Events. ...
8. Product Launch Events.
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19  5. FOOD AND BEVERAGE

The food and beverage sector is also a major youth employer and a major training

ground for many employees who are beginning their working careers.

Types of businesses in the food and beverage sector:

(a) Restaurants.

(b) Coffee shops.

(c) Catering operations.

(d) Bars/night clubs.

(e) Club facilities.

20 There are several areas that make up this sector.

6. TOURISM SERVICES

The tourism services sector is made up of the organizations, associations,

government agencies and companies that specialize in serving the needs of the

tourism industry as a whole rather than the needs of travellers specifically. There

are several areas that make up this sector.


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21 A. Government: Government organizations encourage business by providing

money, information and services. For example, governments collect valuable

market research and market or promote destinations. Government policies also

affect tourism indirectly. Building a new airport, expanding a park system,

improving a highway, levying a hotel tax: these actions impact one or all of the

tourism sectors.

22 The federal government focuses on promoting Canada as a tourist destination to

international markets. Each province and territory has its own ministry, department

or agency of tourism that recognizes the value of tourism and supports its growth.

This office often works with municipalities, tourism associations or chambers of

commerce to achieve regional goals, strengthening and diversifying the tourism

products and services available, and fostering marketing, research and promotional

activities.

23 B. Industry Associations:

Industry associations have been established to serve either the entire industry or

specific sectors. Some industry associations focus on marketing, e.g. Prince

Edward Island Convention Bureau and the Canada West Ski Marketing Council.

Other associations (such as the tourism education councils found in every


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Canadian province and territory) focus on education, training and professional

development of those working in the tourism industry.

24 C. Marketing Services:

Marketing is the promotion by an organization of the various services it has

available for the purpose of attracting customers. Due to the amount of

competition, consumers have a large variety of products and services from which

to choose. Marketing is of primary importance to tourism, and many organizations

have specialized marketing staff and services.

25 D. Research:

Researchers and analysts can be found in many government tourism departments,

and at market research firms. Market research is essential in order to make

informed plans and decisions. Information collected may be about an

organization's own market and/or about competitors' markets. The reports that are

generated from this research are useful in planning and decision-making. They

measure the impact of tourism on the economy and find out what tourism

consumers need and expect.

26 E. Retail:
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Retail businesses that benefit from tourism revenue are also part of the tourism

services sector. Travellers who shop for the socks they forgot at home, or who get

a hair cut while travelling, contribute dollars to the local economy. Duty free

shopping.

27 7. TRANSPORTATION

Tourism was earlier defined as an industry that provides for the movement,

comfort and enjoyment of people. The 'movement' in this definition is addressed

by the transportation sector.The sector is divided into four categories: Air, Rail,

Ground and Water. The following text offers an overview of each area.

28 A. Air Transport:

Air remains the primary mode of domestic travel, after private vehicles. The 'Open

Skies Agreement' reached in February 1995 allows airlines (instead of

governments) to decide which transborder routes they want to fly. Since then,

transborder traffic has increased by 31%. With increased traffic comes the benefit

of more jobs in the industry. As passenger traffic continues to increase, airports are

undergoing major renovations, and are expanding retail operations and marketing

efforts. This also means new positions are created.

29 B. Rail Transport:


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Via Rail, Canada's only national passenger rail service carries approximately 3.8

million passengers annually. There are also smaller regional railways that employ

staff for positions from selling tickets to operating the train. Rail travel is a relaxed,

scenic way to travel, and is becoming increasingly popular as a vacation, rather

than only as a way to get to a vacation spot.

30 C. Ground Transport:

The majority of Canadian travellers use private vehicles to travel within the

country. There is a whole support industry for people and their cars. There are also

other types of ground transportation businesses, including motor coach travel,

taxicab operations and vehicle rental companies. Again, there are many positions

in each of these types of companies.

31 D. Water Transport:

Marine-based businesses include ferry companies, marinas, cruise lines, water

taxis and other forms of water transportation. Large numbers of Canadians take

water cruises each year, many of them cruising up or down the coast of BC.There

are also ferries that link highways across the country. Ferry travel can be on a

vessel that holds one or two cars and travels for four or five minutes each way, or

can be a huge super ferry that transport millions of people each year on journeys
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that take from half an hour to all-day treks.All of these different methods of travel

have associated job opportunities. The variety of positions in this sector is large,

and many jobs allow employees to travel and explore Canada and the world.

i 32  8. TRAVEL TRADE/INTERMEDIARIES

The travel trade sector supports the bookings and sales in the other sectors. The

people that work in the travel trade make reservations for accommodations, tours,

transportation, food and beverage and/or for attractions. These bookings can be in

the form of an all-encompassing tour package or a single booking for a single

traveller. There are two subcategories in the travel trade sector.

33 A. Retail Travel Agencies:

Travel agencies sell travel packages as well as individual travel components, such

as airline tickets, car rentals and hotel reservations. They sell directly to the public,

to both business and pleasure travellers.

34 B. Wholesale Tour Operators:

Tour operators and wholesalers develop and package tours to sell to the retail

trade, i.e. travel agencies. Often these tours are all-inclusive (that is, they include

all travel, accommodation, meals, and entertainment) and are marketed to

encourage specific markets to buy, e.g. employee incentive travel; convention-


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related or special interest travel, such as theatre, sports or bird watching tours.

Some tour operators specialize in tours to international destinations; others focus

on groups coming into Canada.

INTERNET

The role the travel trade plays in tourism- the travel trade sector supports the

bookings and sales in the other sectors. The people that work in the travel

trade make reservations for accommodations, tours, transportation, food and

beverage and/or for attractions.

Tourism industry is important for the benefits it brings and due to its role as a

commercial activity that creates demand and growth for many more industries.

Tourism not only contributes towards more economic activities but also generates

more employment, revenues and play a significant role in development.

TRENDS AND ISSUES-

Trends- Holiday trends, technology, employment, taxation

Issue- Environmental issue, influence of global crime, social issues, cultural issues.

TYPES OF BUSINESSES-

 Lodging. ...

 Ride-sharing. ...
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 Guided Tours. ...

 Open For Business. ...

 Luggage Delivery Service. ...

 Smile For The Camera. ...

 Eco and Urban Tourism. ...

 Souvenir Shop.

3. TOURISM LINKAGE AND LEAKAGE

Defined on Handout provided* Page 23

Areas for linkage

(a) agriculture;

(b) manufacturing;

(c) fisheries;

(d) construction;

(e) transportation;

(f) ancillary services – medical, banking;

(g) local communities.


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4. GOVERNMENT’S ROLE IN CREATING LINKAGES

(a) Concessions.

(b) Incentives.

(c) Policies.

(d) Processes.

(e) Partnerships.

Refer to Handout provided* Page 25

5. ECONOMIC IMPACTS

The concept of impacts- may be defined as an effect brought about by directly

or indirectly by tourism policies, tourism-related establishments and

infrastructure, and tourist behavior.

Environmental resource management is the management of the interaction

and impact of human societies on the environment. It is not, as the phrase

might suggest, the management of the environment itself. ... It is thus linked to

environmental protection, sustainability and integrated landscape

management.

Refer to handout for more information. Page 27-37


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6. ADVANTAGES AND DISADVANTAGES (See Syllabus)

Advantages:

(i) job creation;

(ii) employment;

(iii) income;

(iv) improved standard of living;

(v) infrastructural improvement.

Disadvantages:

(i) overdependence/fragility;

(ii) environmental damage;

(iii) undermines culture;

(iv) seasonality;

(v) wage divide;

(vi) leakage;

(vii) repatriation of profits.

7. THE MULTIPLIER EFFECT


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Tourism expenditure and multiplier effect

Tourism Multiplier Effect. Tourism not only creates jobs in the tertiary sector, it

also encourages growth in the primary and secondary sectors of industry. This is

known as the multiplier effect which in its simplest form is how many times

money spent by a tourist circulates through a country's economy.


Love what you do and you shall
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Love what you do and you shall
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Love what you do and you shall
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TYPES OF MULTIPLIER

1. Transactions multiplier

2. Output multiplier

3. Income multiplier

4. Employment multiplier

5. Government revenue multiplier

8. STRATEGIES TO MINIMISE THE NEGATIVE ECONOMIC


IMPACTS

Raise awareness of economic benefits and poverty alleviation- Tourists

contribute to sales, profits, jobs, tax revenues, and income in an area. The most

direct effects occur within the primary tourism sectors --lodging, restaurants,

transportation, amusements, and retail trade . Through secondary effects, tourism

affects most sectors of the economy.

Local participation- a "participatory" approach that seek to involve people in the

process of their own de-velopment, adopting. In these projects, development is


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perceived as a way to empower people and improve their ability to control their

lives and use and manage resources.

Mechanism for consultation- Managers and supervisors are primarily responsible

for advising and consulting with employees regarding decisions that occur within

the work area.

Working with micro- enterprises for example craft and music.

Public Private Partnership-

A public–private partnership (PPP, 3P or P3) is a cooperative arrangement

between two or more public and private sectors, typically of a long-term nature.

Governments have used such a mix of public and private endeavors throughout

history.

9. OPPORTUNITIES AND CHALLENGES OF INTER-SECTORAL


LINKAGES

Opportunities- use of local supplies to reduce leakage

- Create partnerships

- Create economies of scale

Challenges- Economies of scale- When more units of a good or a service can be

produced on a larger scale, yet with (on average) fewer input costs, economies of


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scale are said to be achieved. Alternatively, this means that as a company grows

and production units increase, a company will have a better chance to decrease its

costs.

References- https://slideplayer.com/slide/5817463/

- https://www.slideshare.net/workhelpaccount/tourism-multipliers

- https://prezi.com/brdulw2gjdhe/trends-and-issues-in-the-tourism-industry/

- https://www.hotel-online.com/News/PressReleases1999_1st/Feb99_PATABalance.html

- http://theworldoftandt.weebly.com/attractions.html

- https://www.celotajs.lv/cont/prof/proj/Parks&Benefits/results/Visitor%20management

%20strategy_final.pdf

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