GRAFTON

STUDENT FLATS
2019 RESIDENT HANDBOOK

1
CONTENTS
NAU MAI, HAERE MAI.............................3 CAMPUS SUPPORT.................................16
INTRODUCTION Health and safety
TO THE RESIDENCE................................4 University security services
Your Accommodation management team Wellbeing at the University
Zero tolerance policy
ACCOMMODATION STAFF Consent
CONTACT DETAILS.................................5 Family violence
Help Green Our Uni
YOUR ACCOMMODATION COMMUNITY.....6
What’s On
Academic assistance International Student Support
Accommodation portal AskAuckland
Arrival preparation:
• Immunisation before you arrive ACCOMMODATION FEES.........................21
• Things to bring with you
• Please do not bring About the accommodation fees
Your Accommodation online shop
Bicycles
Your financial responsibility:
Cars and parking
Paying your fees
Civil defence
Cleaning
Communication
LIVING IN AUCKLAND.............................23
Confidentiality Environmental tips
Departures Finding part-time work
End of year accommodation references Fitness and recreation
Evacuations Insurance
Heating Healthcare
Illness, accidents and first aid Personal safety
Internet Places of worship
Keys and access cards Shopping for food
Laundry Transport
Lost property
Loneliness and homesickness CONDUCT AND
Maintenance RESIDENTIAL RULES...............................27
Recreational facilities and common areas Residential conduct process
Residential experience Visual flowchart of resident conduct process
Residents’ associations and groups
Rooms CONTACTS............................................36
Rubbish and recycling
Grafton Student Flats administration
Shared public and battery operated transport
Accommodation Solutions
Social media
Career Development & Employment Services
Storage
International office
Suggestions
University Health & Counselling
Student Learning Services

2 2019 Resident Handbook - Grafton Student Flats

NAU MAI, HAERE MAI
Welcome!
Kia ora residents,
Welcome to Grafton Student Flats. We are delighted
that you have joined our community for 2019 and
are sure that you will enjoy living here. We hope that
you have a happy and successful year.
The Accommodation management team works hard
to provide you with a comfortable living environment
so that you can enjoy your life as a student as well
as work towards your academic success. You will be
able to take part in a range of fun activities that will
give you the opportunity to make new friends and
become involved in the residential and university
communities.
This Resident Handbook includes the Residential
Rules, which form part of your Residential
Agreement. It also contains guidelines and
useful information about living in University
Accommodation to ensure your welfare and
enjoyment. Please keep it with you so that you can
refer to these as needed.
We look forward to meeting you. Please feel free
to come and see us if you want to chat, if you need
assistance or are worried about anything.
Ngā mihi,
Susan Taylor
Area Manager - Grafton & Symonds Residences
Campus Life - Accommodation
The University of Auckland
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ACCOMMODATION STAFF
CONTACT DETAILS
SUSAN TAYLOR
AREA MANAGER
OFFICE - Grafton Hall administration space, building 644

PHONE - 09 373 7599

EXTENSION - 87036
EMAIL - susan.taylor@auckland.ac.nz

MEHWISH MUGHAL
RESIDENT MANAGER
OFFICE - Grafton Hall administration space, building 644

PHONE - 09 373 7599

EXTENSION - 34008 (please note this number will change in February 2019)*
EMAIL - m.mughal@auckland.ac.nz

GRANT WATSON
RESIDENT COORDINATOR
OFFICE - Grafton Hall Reception, building 644
HOURS - Tue-Sat, 2.30pm-10.30pm

PHONE - 09 373 7599

EXTENSION - 34006 (please note this number will change in February 2019)*
EMAIL - grant.watson@auckland.ac.nz

CHERRIE JONGCO
AREA ADMINISTRATOR
OFFICE - Grafton Hall Reception, building 644

PHONE - 09 373 7599

EXTENSION - 34006 (please note this number will change in February 2019)*
EMAIL - c.jongco@auckland.ac.nz

*This ebook will be updated in February 2019 with up to date contact details

5
YOUR ACCOMMODATION
COMMUNITY
Academic assistance:
We endeavour to provide an environment that is conducive
to academic excellence and success. If you require academic
assistance, please do not hesitate to discuss this with your
Accommodation team, who will be able to assist you in
making the necessary arrangements.
Accommodation promotes self-motivated learning. You
are encouraged to create and join study groups, general or
subject focused. The RAs will assist in this wherever possible.
Residents must be full-time University of Auckland students.
Residents are expected to attend the lectures, tutorials and
laboratory sessions for which they are enrolled.
Accommodation portal:
The Accommodation portal is our online tool to assist you
while living in Accommodation. The Accommodation portal is
where you:
• Apply for accommodation
• Pay your accommodation fees
• Report maintenance issues
• Sign off on your room inventory
• Purchase items and event tickets on the shopping cart
• Book the use of communal resources
• Complete your medical history form
Bookmark www.accommodation.ac.nz for use throughout the
year.
Arrival preparation:
Immunisation before you arrive:
Please make sure that you have up-to-date inoculations for
all of the usual diseases such as MMR (measles, mumps and
rubella) whooping cough, diphtheria, chickenpox, polio etc. It
is strongly recommended that you consider getting immunised
for meningococcal disease particularly groups B and W.
Before you arrive, you will be asked to complete a medical
information form on the accommodation portal, which will ask
whether or not you have had these vaccinations.
6 2019 Resident Handbook - Grafton Student Flats
Things to bring with you:
• Your own bedding & towels. (A mattress protector is
provided on the bed for you). Alternatively you can purchase
a linen bedding pack. A bedding pack contains:
- Sheet set + pillow case - Duvet
- Duvet cover - Pillow
- Towel & face cloth - Laundry bag
• Any additional cutlery, crockery, or cooking equipment
(outside of what we provide)
• Detergent, laundry powder, etc.
• A laundry basket to carry your washing to and from the
laundry areas
• Your own clothes and toiletries
• Personal first aid kit
• Torch
• Computer and IT items (headphones if you are likely to
skype)
• Umbrella
• Rain jacket
• Bicycle (optional)
• Additional personal items (hairdryers, hair straighteners,
pot plants etc.)
Please do not bring:
• Electric blankets or heaters.
• Hot plates, fridges or other cooking appliances.
• Cellotape or other adhesives that may damage the walls.
Many rooms have notice boards. You can use drawing pins/
tacks on these, or use blu tack or similarly gentle adhesive
options for hanging items on your walls.
Bicycles:
• There is a lockable bike shed at Carlton Pines available for
your use.
• You may not store a bicycle in your room or any area other
than the bicycle storage area unless this has been arranged
with the Accommodation team.
 Arrival at Grafton Student Flats:
Your move in day is stated on your Residential
Agreement, but if you need to move in earlier, please
contact us by email at: graftonstudentflats@auckland.
ac.nz and we can try to arrange a room for you. Please
be aware that arriving early will result in an additional
charge.
On arrival you will be met by a member of your
Accommodation team.
When you check in you will be asked to complete your
room inventory form and medical history forms online
via the Accommodation portal. Please complete these
within 24 hours of your arrival.
Tips to settle into your new home:
Moving into a new place can be hard. To make it easier
for you we have some helpful tips for you:
• Bring along plenty of familiar things from home to
decorate your room or flat.
• Walk around the neighbourhood and introduce
yourself to your new neighbours.
• Find someone to go and explore your new home and
city with!
• Make sure you meet your RA.
• The University of Auckland assumes no responsibility
for your bicycle while it is parked or stored within our
properties. We strongly recommend that you insure your
bicycle and keep it securely locked with a D lock (chains and
padlocks are often insufficient) at all times.
Cars and parking:
There is no on-site parking available at Grafton Student Flats.
You are encouraged to find private parking options in the city
or in the Grafton area if you require it.
Catering:
Grafton Student Flats is a self-catered residence, however,
residents who might prefer not to self-cater are welcome
purchase a meal plan at Grafton Hall. Grafton Hall is a catered
Hall of Residence located 5 minutes’ walk away. Access to
the Grafton Hall dining hall during meal times will be loaded
onto your Campus Card. For more information, see your Area
Administrator or Area Assistant.
You must sign up for a meal plan for at least one semester (19
weeks). Meal plans begin and end in line with the Grafton Hall
residential periods. Residents who sign up for a meal plan will
be responsible for self-catering outside of these dates:
Semester One:
Sunday 24 February 2019 - Monday 8 July 2019
Semester Two:
Tuesday 9 July 2019 - Tuesday 19 November 2019
Meal plans available:
Meal plan A
$107 | 19 meals per week
Breakfast and lunch: Monday to Friday (5 days)
Dinner: Monday to Sunday (7 days)
Brunch: Saturday and Sunday (2 days)
Meal plan B
$88 | 15 meals per week
Breakfast, lunch and dinner: Monday to Friday (5 days)
Meal plan C
$55 | 7 meals per week
Dinner: Monday to Sunday (7 days)
Our catering service:
The catering service is provided by the University’s catering
team, Flame Tree Campus Kitchen. Meals will be served in the
Dining Hall at the following times:
Breakfast 7.00 – 9.00am (Mon-Fri)
Lunch 11.30 – 1.30pm (Mon-Fri)
Dinner 5.30 – 7.00pm
Brunch 10.00am – 1.30pm (Sat & Sun)
• Please note that all Accommodation fees and agreements
are for full board, i.e. 19 meals per week. There is no refund
or reduced rate for meals not taken.
• The Hall aims to provide you with a balanced diet and serves
a meat and non-meat alternative each lunch and dinner
meal session.
• If you have particular dietary requirements you are advised
that you may need to make your own arrangements to
supplement your diet, if your needs are not met in the usual
daily meal cycle. If you have a particular dietary concern,
you may also contact the Resident Manager.
• You can request a late dinner if your commitments
are such that you cannot make it back to the
Hall for the normal mealtime. Late meals can be
ordered online through our Fleximeal system.
7
 Late meals must be picked up before 10:00pm the day of
collection.
• You can pre-order a packed lunch the day before. Please
note, you are only allowed to order a packed lunch if you will
be missing the scheduled lunch time due to classes or other
commitments. Packed lunches are available to be picked up
during breakfast time
• You may not remove any cutlery or crockery from the dining
room and no meals or food items can be taken out of the
dining hall unless you have made arrangements for doing so
with Reception. You will be given a takeaway voucher to give
to the kitchen staff so that they can use a proper takeaway
container for the food.
• You must wear adequate footwear at all times in the dining
hall and you may not enter the dining hall without footwear.
• The dining hall is available for study outside of meal hours.
You are asked to keep it tidy and not remove any furniture.
• Constructive feedback regarding the food should be made
to a member of the Accommodation managementteam and
not to the serving staff. You are expected to treat the catering
staff in a courteous manner at all times.
Civil defence:
The University of Auckland has made civil defence preparations
that will assist us in managing an emergency such as an
earthquake. We expect co-operation from each individual
student with regard to these preparations. Students should also
take their own personal steps to make sure they are prepared in
a civil defence emergency. We encourage students to visit the
Civil Defence website
www.getthru.govt.nz for more information and to ensure you
have what you need to get through.
Cleaning:
You are responsible for cleaning your own room and bathroom
and for keeping all lounges, kitchens and common areas as tidy
as possible. It is recommended that you clean your room every
week to help ensure that the Residence is kept in an acceptable
condition and to reduce the likelihood of any possible
infestations.
• When using communal kitchen facilities including kitchens
in shared flats, you are responsible for clearing up and
washing your own dishes, wiping down stove tops and
benches after use. Please respect communal areas and
make sure that it is always left clean and tidy for others.
8 2019 Resident Handbook - Grafton Student Flats
Departures:
At the end of your Residential Agreement you
will need to depart the residence. To prepare for
departing the residence you will need to work
closely with the Accommodation management
team to make sure that all of the correct steps
are followed. Generally you will need to provide a
departure date, arrange a room inspection, tidy and
clean your room, settle your account and hand back
your keys and swipe card. More information will be
given to you at least one month prior to departure
from the residence.
Withdrawing from your Residential
Agreement early:
When you accept your Residential Agreement you
agree to remain in residence and pay for the entire
residential period. If you find that you cannot
continue your study or you wish to withdraw
from your agreement you must first speak with
your Resident Manager or Resident Coordinator
to complete the required paperwork. There are
financial consequences for withdrawing from a
contract early that your Accommodation team can
talk to you about.
• Vacuum cleaners are available for you to borrow/use at any
time. Please return the vacuum cleaner to the designated
space as soon as you are finished with it in your room/
apartment. These are not to be taken for more than one
hour and are to be returned to the same location.
• Please do not use vacuum cleaners on a wet surface, and
make sure you empty and clean the dust bag when you
have finished with it.
• You are liable for any damage or replacement of University
provided items, including cleaning equipment.
• You must keep your fridge defrosted throughout the year.
Room checks will be conducted from time to time. If your room
is found to be in an unsatisfactory condition you will be given a
specific time period to rectify the problem. If you cannot meet
the required standard then your room may be cleaned by the
cleaners at your expense.
Communication: Mail:

Email: Your incoming mail should be addressed to you as follows:

6R House:
Please make sure that your email address is current and [Your Name]
up to date on Student Services Online (SSO). Important 6R Carlton Gore Road
communication will be sent to you via your preferred email Grafton,
address as listed on SSO. Auckland, 1023
Please check your email address regularly for messages. Read Carlton Pines:
every email carefully before deleting emails to make sure that [Your Name]
you don’t miss something important! 10 Carlton Gore Road
Phone numbers: Grafton,
Auckland, 1023
Please make sure Student Services Online is updated with your
current NZ mobile phone number. There may be an occasion 38 House:
where we need to contact you quickly. [Your Name]
38A Seafield View Road
Notices: Grafton,
Notices are posted on the boards in common areas and around Auckland, 1023
the Residence. Check these daily for any up and coming social
50 House:
events or for notices regarding that may affect you and/or your
[Your Name]
potential guests. Residents are to follow all posted health and
50 Seafield View Road
safety notices.
Grafton,
Auckland, 1023

9
62 House:
[Your Name]
62 Seafield View Road
Grafton,
Auckland, 1023
70 House:
[Your Name]
[Your studio number]
70 Seafield View Road
Grafton,
Auckland, 1023
Mail and packages are delivered by postal services on Monday,
Wednesday and Friday to the letter boxes located outside each
building.
Confidentiality:
Staff and residents of University Accommodation endeavour to
treat one another with respect and to treat private matters in
confidence. There are, however, rare occasions when it may be
necessary for staff to contact other concerned outside adults
(such as guardians or study abroad agents).
End of year accommodation
references:
Please remember that landlords or real estate agents often ring
Accommodation to ask for information about the suitability of
anyone applying for a flat or house. We are more than happy to
be a verbal referee for you. We will base our comments on:
• breaches of Rules and Regulations
• payment of fees
• room inspection reports
Evacuations:
On the continuous sounding of the fire alarm you are to proceed
to the evacuation area in a sensible manner. The evacuation
areas are at the street entrances of each house; please do not
crowd directly in front of the evacuated building as you will
need to allow access for an emergency crew.
Before evacuating, you are to make sure that you turn off any
appliances you are using that could be a potential hazard.
Residents are to follow all printed evacuation material and staff
instructions. If you fail to evacuate the residence you will be
required to attend a conduct meeting.
10 2019 Resident Handbook - Grafton Student Flats
Heating:
Carlton Pines is heated by an oil column heater that is
controlled centrally by Property Services. They are available for
residents to turn on and off throughout the year. We encourage
you not to use the heaters during the summer months.
Other Grafton Student Flats buildings are heated by wall
mounted panel heaters. These are user controlled heaters.
We encourage you not to use the heaters during the summer
months.
Illness, accidents and first aid:
If you are ill, you should report this promptly to a member
of the Accommodation team. They will assist you where
appropriate, especially if you might need medical attention. It
is important to seek assistance for medical conditions before
they become too serious, as illness can spread very quickly in a
group living situation.
If you are involved in any form of accident or injury onsite,
you must let a member of the Accommodation team know
promptly. Each Accommodation staff member has undergone
first aid training and, if present, can help with injuries on-
site. After the event you will be required to fill out an incident
report, which is forwarded to the University Health and
Safety department. This is an Occupational Health and Safety
requirement.
If you call an ambulance for any reason, inform a staff member
immediately so that they can ensure paramedics have access to
the building and can be directed to the right area.
The University of Auckland’s Health and Counselling service
is also available to you from 8.00 am to 7.00 pm, Monday to
Friday. Outside of these hours, for 24 hour help, residents are
advised to visit:
White Cross - Ascot 24/7 (09) 520 9555
90 Greenlane Road East,
Greenlane, Auckland
Mon-Sun: open 24 hours
Internet:
Wireless internet access is available through the use of
the University of Auckland administered WiFi system. The
Residence is a wireless accommodation unit. If you are
experiencing issues with the WiFi please let a member of the
Accommodation team know so that we can report it quickly for
resolution.
Please note that Accommodation does not guarantee
a minimum speed for internet access. WiFi provided in
Accommodation is managed by the University’s IT Division and
not through Campus Life.
Keys and access cards:
When you arrive at the Residence you will be issued with your
room and flat keys. It is illegal to make copies of these. If you
lose your keys you must notify the Accommodation team and
pay for a replacement for you and your flatmates if you lose
your common entrance keys. You may also be liable for the
charges to replace the locks for all affected doors of the lost
keys.
Please be responsible with your room and flat key. You are not
permitted to give these to anyone else to use.
Laundry:
• Automatic washing machines and driers are located in the
laundry area of each building. Costs for use are:
• Per wash - $2 (2 x $1 coins)
• Per dry - $2 (2 X $1 coins - a 40 minute cycle)
• Hand washing tubs are also provided.
• We recommend that you mark all your clothing and personal
possessions clearly.
• Out of consideration to other users, please do not leave your
clothing in the machines after the cycle is finished.
• Ironing boards and irons are available in the laundry rooms.
• Do not leave your laundry unattended in the laundry room for
long periods of time.
Lost property:
• Please hand in any unattended belongings you find to an
Accommodation staff member to be held in lost property
until it can be returned to the owner.
• Report any belongings you lose to an Accommodation staff
member with a description of the item and when and where it
was last seen.
• You will be required to sign a declaration when claiming
belongings from lost property.
Loneliness and homesickness:
Loneliness and homesickness can affect any student during
their academic year. By choosing to live in a Residence, you
have already chosen one of the more effective strategies to deal
with loneliness and to succeed at your studies. However, it can
be easy to feel isolated even in a community. Here are some
strategies that may help you overcome loneliness:
• Sit in a common room or lounge, not in your bedroom. Watch
some TV, play games or eat in a communal area to take the
opportunity to meet others.
• Get involved with organised activities, attend area meetings
and look out for flyers or posters that announce events.
• Talk to a member of the Accommodation team if you continue
to feel lonely. They may not be able to fix the problem for you
but are happy to listen and to try and help you to find the
answers that will work for you. There are also professional
counsellors and wellbeing groups on campus who are
prepared to help students in a variety of ways.
Maintenance:
If you notice anything in your room or any other part
of the residence that needs repairing please let the
Accommodation team know. You can do this by logging a ‘My
Maintenance’ request on the Accommodation portal at www.
accommodation.ac.nz or by letting one of the team know at
Reception. If urgent repairs are required and the Reception is
closed please contact the Duty RA.
Maintenance response:
Accommodation works hard to quickly to resolve all
maintenance jobs logged. Once you have logged a ‘My
Maintenance’ request on the Accommodation portal, you can
expect the following response times:
Routine — 5 days
Urgent — 24 hours
Emergency — 4 hours
Please note that these times are estimates and in some
circumstances it may not be possible for repairs to be
completed in the above time. This will depend on the
complexity of the job, parts available and other factors out
of our control. If your request has not been completed in
the above time, you can reach out to your Area Assistant or
Administrator for more information.
11
Recreational facilities and common
areas:
Barbecue:
A barbecue for your use is available outside the communal
kitchen. If you need assistance with this, please see an RA or
your Resident Coordinator.
If you use the barbecue you must clean it after use and leave it
in good condition for other residents to use. Please bring your
own BBQ utensils and cleaning equipment. You will be liable for
any costs associated with cleaning, repair or replacement.
Cooking facilities:
• There are cooking facilities provided in each property. Each
kitchen comes equipped with some kitchen equipment for
residents to use including a fridge, kettle, microwave and
cooking hobs. Please clean up the kitchen after yourself and
make sure you do your dishes.
• You may use rice cookers etc. in the kitchens, but must
remove them when you have finished cooking.
• Please note: You may bring a rice cooker or other small
appliances with you to the residence, however, you must
use them in the kitchen area, never in your bedroom. Please
ensure you remove rice cookers and other small appliances
from the communal kitchen in Carlton Pines once you have
finished cooking.
• If you are storing food in the communal fridge/freezers in
Carlton Pines please make sure your food is labelled with
your name and room number.
Common rooms:
• All the furniture provided in the flats is for indoor use only.
Please do not move any furniture outdoors.
• Sky TV is located in the communal lounge at Carlton Pines for
residents to enjoy.
• Please be mindful of residents living near the common areas;
keep the volume of the television and the general noise in the
common room to a minimum.
• You are responsible for keeping the common areas in a
reasonable state of tidiness. Please treat the furniture with
respect.
• Please be conscious of your noise level, particularly after
10pm.
12 2019 Resident Handbook - Grafton Student Flats
Community garden
There is a community vegetable garden located by 50 House.
This is enjoyed by the Grafton community and boasts a range of
vegetables. Please contact the Grafton Residents Association
if you would like to volunteer in the garden. You may contact
them at www.facebook.com/GraftonCommunityGarden/.
Grounds:
We appreciate your assistance in maintaining the surroundings
in the best possible condition.
6R House pool
6R House has a pool available for its residents and your guests
to share with private tenants of the shared housing complex.
Please be safe and do not run around the pool or endanger
yourself or your peers. Displayed rules must be followed.
Residential experience:
We aim to provide a healthy and engaging living and learning
environment for you to achieve the amazing. We encourage you
to get involved in the life of the Residence.
Accommodation provides a strong, vibrant and multi-cultural
activity programme. Along with key calendar events organised
by your Accommodation team, there will be an opportunity for
you to collaborate on events for you and your peers.
Always a highlight of the activities programme are the Inter-
Residential competitions between our many Accommodation
communities. We want Grafton Student Flats to have a brilliant
reputation in this area! The Inter-Residential events are:
• Volleyball
• Touch rugby
• Debating
• Basketball
• 48 hour film festival
• ‘Green Your Flat’ challenge
• Quiz
• Netball
• Football
13
• Talent quest
Supporting your wellbeing!
The holistic success of our residents and the experience
they have while living in here is at the core of what we do
in University Accommodation. Every residential event or
opportunity for engagement in Accommodation will have a
focus on wellbeing. In University Accommodation, your success
toolkit is represented as your Waka, with each paddle of the
Waka symbolising an area of our Accommodation framework.
The Waka is a symbol of the University as a means for you to
journey forward in pursuit of education.
Our success dimensions (the paddles in your Waka) are:
Social:
Taking opportunities to form successful relationships, connect
with others and building networks and memories with others.
Spirit:
Understanding ourselves, our values and feeling connected
with our community and what brings us fulfilment.
Environment:
Reflecting on both our personal and global environment,
making sure we are positioning ourselves into a healthy place
for success.
Body:
Looking after ourselves physically, through an awareness of our
body’s development and ongoing care, ensuring that we are
able to achieve.
Mind:
Ensuring our academic success, emotional state and finances
are balanced, with connection to support readily available.
Residents’ Associations and groups:
Residential Advisory Committee:
Accommodation operates a Residential Advisory Committee
(RAC). The RAC is made up of student representatives from
every Accommodation property as well as Resident Advisors
and Management. The committee meet on a quarterly basis
and provide valuable feedback and insight from the student
perspective on the running of Accommodation at the University
of Auckland.
If you have any questions or want to know how to get involved
see your Resident Coordinator or contact the Chair of RAC
– Jacob Waitere, Area Manager (Residential Experience) at:
14 2019 Resident Handbook - Grafton Student Flats
accomteam@auckland.ac.nz.
Resident interest groups:
In your Residence we also encourage and support students to
manage their own interest groups. Examples of these are green
teams, philanthropic groups, music groups and more. See your
Resident Coordinator if you are interested in setting up or being
part of an interest group.
Rooms:
Your room allocation:
You will be allocated a room/flat at the discretion of the Area
Managert. Please note that you will not normally be able to
change rooms during the year.
Room changes:
We spend a lot of time reviewing resident applications for
room preferences. We ask that all residents spend a minimum
of two weeks in their room before they submit a request for a
room change. If after two weeks of being in your room you find
you do want to move to another room you can apply in writing
to the Resident Coordinator. Please note that there is a high
chance that we won’t be able to meet your request due to full
occupancy of the accommodation.
Room inventory checklist:
Please complete a room inventory checklist when you move
into your room. Identify any missing items and/or damage. If
you do not complete the checklist, we will assume that the
room is in perfect condition. A levy will be imposed on you for
any damage during your period in residence or for damage
not identified on the checklist. You can complete your room
inventory on the Accommodation portal at
www.accommodation.ac.nz
Things you will find in your room/house:
The kitchen:
• Starter kitchen pack, including plates, pots, cutlery, tea
towel, glasses, cups, mixing bowls, and more
• Toaster
• Microwave
• Fridge
• Kettle
• Cooking hobs
Shared living areas:
• Mop
• Dustpan and broom (thoughtful before you post), maintain confidentiality and be
respectful (respect privacy and copyright).
• TV
• You should assume that all on social media activities are
• Couches/chairs
public. Be mindful that actions or content posted may be
• Table chairs visible for a long period of time.
Your bedroom • You should uphold and protect the image of University,
• Your bed, with a mattress protector on it including your residence, when publishing content online or
carrying out activities in an online environment.
• Desk and chair
Residence Facebook group:
• Wardrobe
Residents can join our online community through our Facebook
• Rubbish bin
group UoA – Grafton Student Flats 2019. This is a great way
to get to know your fellow residents and keep up to date with
Rubbish and recycling: activities and events in the Residence. Apply to join and one of
Your house has colour coded rubbish and recycling bins. Please the staff will accept you to the page.
pay attention to what you are putting in each bin. It is your Accommodation Facebook page:
responsibility to put the rubbish and recycling bins out for
collection. You can keep up to date with the latest information and
announcements from the Accommodation office by liking us on
Please make sure you rinse out all bottles, cans etc. put into Facebook. You can find our page at: www.facebook.com/uoa.
the recycling or we will have trouble with flies, rodents and accommodation
odours.

Storage:
Shared public and battery operated No storage is available at the residence. If you need storage
transport: of your belongings after leaving the residence you will need to
contact private suppliers.
Public bicycle and scooter sharing services such as Onzo
bicycles and Lime e-scooters are very popular and used widely
around Central Auckland. If you choose to use these services Suggestions:
please follow all health and safety guidelines outlined in the
We welcome constructive suggestions. If you wish to forward
app and ensure that you leave any bikes or scooters outside
suggestions for service improvement (related to University
of Accommodation property so that they remain accessible to
support) please put this in writing and submit it to Susan
non-residents using the service.
Taylor, Area Manager, at: susan.taylor@auckland.ac.nz.
You are not permitted to keep these public bicycle or scooter
on the Accommodation grounds. Only registered, personal
bicycles and scooters can be stored in Accommodation
designated bicycle storage areas. At no time can battery
operated transport be inside any University buildings as this
poses a safety and security risk.

Social media:
Guidelines:
The University encourages students to explore social media
responsibly to enhance communication and further support
the conduct of teaching, learning and research. You should be
aware of the following guidelines:

• Be transparent (honest about who you are), be accurate

15
CAMPUS SUPPORT

Health and safety on The University is committed t

campus: a safe and healthy environme
to learn and study in.
The University is committed to providing a safe place to
live and study. You are responsible for your own personal CREATING We are working to ma
risk and keep you saf
safety and making sure you do not put yourself or others
at risk.For simple tips and contact details to help you stay
A SAFE PLACE We provide information and
students and staff. The Univer
safe on campus, visit the website. TO STUDY and Safety Policy is available
www.auckland.ac.nz/hsw
As a student, you ha
following health and
responsibilities:

University security services:

The University of Auckland aims to provide a safe and secure environment for
students, staff and visitors. Security officers proactively patrol the University
grounds and respond with security services as required. They are trained and
qualified to attend and manage all security incidents and emergency situations.
Security services contact details:
University security officers are dressed in black trousers, blue shirts with a
white security logo and a name badge. Contracted security officers are dressed City Campus:
in black trousers, white shirts with a red Simply Security logo. All security will Security Control Room (24-hour)
display a certificate of approval and staff identification. 24 Symonds Street
Phone: +64 9 373 7599 ext 85000
Accommodation patrols: Freephone: 0800 373 7550
University Security patrol the perimeter of Accommodation buildings in the
Email: city.security@auckland.ac.nz
evening and are on call to assist Accommodation staff with situations as they
arise. General Library:
12 Grafton Road (Reception Desk level 1)
Accommodation Security Cameras:
To assist in keeping our environments safe Accommodation have security Grafton Campus:
cameras at entrances/exits, key thoroughfares and external areas. These Boyle Building
cameras are monitored by University Security where the University owns the 5 Park Road (Main Lobby)
property or by the landlord of the property for University leased properties. Phone: +64 9 373 7599 ext 86081

For more information on campus security

visit the website.

16 2019 Resident Handbook - Grafton Student Flats

Wellbeing at the University:
Your wellbeing is important to us at the University of Auckland and we want to help make this new stage of your life as easy
as possible.

Personal issues relating to your health and wellbeing, such as homesickness or academic stress, can seem even more
daunting when you are living with new people. While moving to a new place is overwhelming at times, there are lots of
things you can do to keep yourself feeling well, both physically and mentally.

Check out the wellbeing section of the website for handy tips and advice, and discover what you can do to make your time
at University a happy and healthy one.

Zero tolerance policy:

The University is committed to protecting the rights and dignity of
members of the University community.

The University does not tolerate any form of harassment, bullying or

discrimination.

The University expects all students and staff to abide by the laws
that protect against bullying, harassment and discrimination and
to treat each other with respect, courtesy and consideration at all
times.

For more information visit the website.

17
 Consent:
Whether you are in a long term or casual
relationship, you and your partner deserve to be
treated with respect.

Consent is a free agreement made together about

any sexual situation or experience.

Consent is always agreed to in the moment. Having

consented previously doesn’t mean you consent
in the future. Being married doesn’t automatically
mean there is consent.

Consent is not a contract. You can change your

mind. If you are not comfortable with something
you have a right for it to stop. It’s OK to say stop. It
isn’t consent if:
- You are too drunk or drugged.
- Someone forces, threatens or coerces you in
anyway – verbally, physically or emotionally.
- You are under 16 years old.
For more information visit the website.
Family violence:
Family and relationship violence can take many
forms including physical, psychological, sexual,
financial or spiritual abuse. It can disrupt the
ability to study or work and can negatively affect
performance, effectiveness, safety and wellbeing.
It can also impact colleagues, friends and other
members of the University community.
The University is committed to being safe,
inclusive and equitable. We affirm that family and
relationship violence is unacceptable and that
every person is entitled to respect, and to live free
from fear and abuse.

See our Family Violence Policy and Family Violence

Prevention and Management Guidelines for
information about how the University provides
reasonable support for students and staff affected
by family and relationship violence.

For more information visit the website.

Help Green Our Uni:

Are you interested in reducing the University’s environmental footprint?

Do you want to meet other like-minded students and engage in our University
community?

Keen to enhance your CV?

If so, Help Green Our Uni is a network of University of Auckland students working
towards making a difference and catalysing change on campus. We work on
projects relating to energy, waste, water, paper and carbon management on
campus. There are loads of seminars, film screenings, networking opportunities,
eco projects and tree planting days to get involved in. Like our Facebook page to
learn more about what we do: www.facebook.com/pages/Help-Green-Our-Uni

18
What’s On at the
University of Auckland:
There are a whole range of events and activities
on offer at the University; and not just at the
residences! Stay informed about on-campus
events by following ‘What’s On at the University
of Auckland’ on Facebook, or by visiting the
website www.auckland.ac.nz/whats-on. You can

keep up to date with what’s coming up in the
University calendar as well as being the first to
hear about deals and competitions!
i
International student
support:
The University is committed to providing special
support for our international students. The
international office and their team of trained
advisors can help guide students and provide them
with support to ensure you are well-informed, safe
and properly cared for. For more information visit
their website.

AskAuckland:
AskAuckland is the University’s student information service. It is through this service that you
can access support or answers to your questions. You can access AskAuckland in two ways:
online or by visiting an information centre on campus.

AskAuckland Online:
AskAuckland Online has answers to questions about the University — 24 hours a day, 7 days a
week. You can search for the answer to your question, or browse the most common questions.
www.auckland.ac.nz/askauckland

AskAuckland Central:
AskAuckland Central is located on the ground level of Alfred Nathan House (24 Princes Street,
building 103 on the City Campus Map). It is at AskAuckland Central where the International
Office, School of Graduate Studies, Student Information and Communications and Marketing
are located.

Visit AskAuckland now, or simply see the University website for more information on the
support and services the University offers.

19
 Please note:
• The period of the residential agreement is fixed. You will be required to pay for the accommodation
for the full period you have agreed to even if you arrive later than the start date, or leave prior to the
end date.
• When looking at your room account online, ‘Cr’ stands for credit and indicates a positive balance
where ‘Dr’ represents debit and indicates a negative balance.

20 2019 Resident Handbook - Grafton Student Flats

ACCOMMODATION FEES
About the accommodation fees
Accommodation fees are calculated for the full period stated in
the Residential Agreement, and include utilities such as water,
electricity, and internet access to the University’s broadband
system. In the catered Halls, meals are also included (with the
exception of Huia Residence where meals are additional).
Accommodation fees for the term of your residential agreement
are charged to your account in the following way:
Advance payment & residential services fee
• These are both charged to your account prior to the start of
your residential period and payment must be received before
you are permitted to check into residence.
Remaining balance
• The remaining balance of your Accommodation fees will
be applied to your account fortnightly according to the
payment schedules on the Accommodation website. You are
required to make payment of each fortnightly charge by the
corresponding due date.
Additional charges
It is your responsibility to ensure that any additional charges
made to your account due to damages, defaulting on
payments, or items purchased through the online shop are paid
in full before you check-out.
The deposit of $650.00 you paid at the time you accepted your
Residential Agreement, will be credited to your room account
at the beginning of your residential period.
Your Accommodation online shop:
The Accommodation online shop (Shopping cart) is the place
you go to purchase bedding packs, Accommodation event
tickets and your Accommodation t-shirt. It is located in the
Accommodation portal and payment is taken online.
Your financial responsibility:
If you are 18 years or over (and not associated with a study
abroad group) you are responsible for the timely payment of
your accommodation fees. You are to ensure that you do not
fall into debt and pay for all additional services, cost recovery
or events promptly. The University will hold you as the contract
holder liable for all debt and if your balance is not at $0.00 on
check out, you could be referred to debt collectors.
Please contact a member of the Accommodation team if you
are having financial difficulty so that we may advise and support
you as needed.
Paying your fees:
You can pay your accommodation fees in two ways:
• Automatic payments via your bank. This is the preferred
method of payment. Ensure that you use the first and last
fortnightly instalment dates detailed on the Table of Fees for
your residence when setting up your automatic payments
through your online banking account or directly with your
bank.
• Online payments via the Accommodation portal payments
can be made online through your Accommodation portal, by
simply logging in, clicking on the Accounts tab in the blue
menu bar, and following the instructions provided.
Please note: we do not take cash or cheque payments for
accommodation fees.
Accommodation bank account details:
Name of bank: ANZ
Branch: Auckland
Name of account: University of Auckland Accommodation
Account number: 01 1839 0818777 07
Reference: Please provide your student ID number and
residence name only as a reference on all bank payments.
SWIFT code: ANZBNZ22
SWIFT BIC ADDRESS - NEW ZEALAND ANZ Bank New Zealand
Limited 170-186 Featherston Street, Wellington, New Zealand
21
22 2019 Resident Handbook - Grafton Student Flats
LIVING IN AUCKLAND

Environmental tips
We are committed to being a sustainable campus and
supporting you in being environmentally friendly. Please help us
be environmentally friendly while you are in residence.

Turn off
Re-use paper • Switch off lights that aren’t needed and
• Double side when printing and don’t leave the TV on when nobody is
Walk, bike or take public transport
photocopying and only print when watching.
around Auckland
necessary.

Save Water
• Use a cold water
wash cycle whenever
possible.
Reduce waste sent to the landfill
• Try showering for five minutes or less.
• Think before you buy, use or waste and
• Put in the plug when you want to rinse re-use whatever you can.
something.
• Use your own food container/cup
• Turn the tap off when you are instead of disposable ones.
soaping your hands.
• Choose products with minimal,
• Turn the tap off when you brush your recyclable packaging.
teeth.
• Avoid highly packaged foods and
• If there is a leaky tap – tell beverages.
an Accommodation staff member who
will organise maintenance to fix it.
23
Finding part-time work:
The University of Auckland has a Careers Development and
Employment Services team that can help you with CV writing,
interview skills and looking for work. They manage CareerHub,
which is a great resource for finding work. We suggest that all
students become familiar with this service. You can find them
at www.cdes.auckland.ac.nz
Student Job Search is also a good way to find jobs during term
and over the summer. All you have to do is register with them at
www.sjs.co.nz. You need your current student ID card and your
current passport.
International students may be able to work up to 20 hours
a week during the academic year. In order to work, you
must have a ‘Variation of Conditions’ on your Student Visa
or Permit. You can ask more about your Student Permit at
the International Office on campus. Some Study Abroad or
Scholarship students are not allowed to work during their time
here. Please check before you try to get a job.
Fitness and recreation:
Fitness:
University recreation
As part of your accommodation you get free membership to the
University Recreation Centre. The Recreation Centre is located
on Symonds Street, next to Kate Edger Student Commons.
The Recreation Centre is given updates about who is living in
Accommodation, so go and visit them, let them know your full
name and what Residence you live in and they will sort out your
membership.
The Recreation Centre has a fully equipped gym, a squash
court, several dance studios, a large court for ball games,
and other facilities. They also have Health and Fitness staff
available. A wide range of free classes are offered – Zumba,
stretching, fitness – and you can join many teams and leagues.
Visit the University website for more information, or drop into
the Rec Centre and ask the staff.
Auckland Domain
The Auckland Domain is a beautiful park located close to the
residence. It is quite safe to run and play sport in the Domain.
We encourage all residents to be sensible after dark and not go
alone!
24 2019 Resident Handbook - Grafton Student Flats
Recreation in the area:
The Residence is located near the heart of downtown Auckland.
We are only a short walk away from many popular restaurants
and cafes in Auckland. There is also a movie theatre and
popular shops located on Queen Street.
You are only a short walk away Newmarket, one of the central
shopping and entertainment areas in Auckland. Here you will
find movie theatres, theatres, comedy clubs, popular shops
and more. Newmarket has, among other things, two cinemas
(Event- ‘mainstream/blockbuster’ and Rialto- ‘arthouse’) and
the Olympic swimming pools, located next to the Event cinema.
The Auckland City Council website, www.aucklandcity.govt.
nz, has information on events and sights around Auckland city.
If you want to explore or learn more about Auckland or travel
outside Auckland, the tourism ‘I-site’ near the Viaduct is very
good. Alternatively, you can download the “Where next” app.
Insurance:
Students should remember that they are not covered by any
University insurance policy. Ensure your property is stored
safely and securely at all times. Remember to always lock your
door. We strongly advise all students to take out personal and
property insurance.
Healthcare:
If you’re ill, let the Accommodation team know so that we can
keep an eye on you and give you any help you might need!
If you are an International student you have compulsory
StudentSafe health and travel insurance from the Vero
insurance company. It’s a good idea to download the
StudentSafe insurance policy (visit www.auckland.ac.nz/uoa/is-
health-and-travel-insurance) and read it carefully. It is useful to
know what you are entitled to. For example, if you hire a car for
a short trip StudentSafe insures you.
The University Health Centre is on level 3 of the Kate Edger
building (building 315 on the City Campus map) on campus.
There is also a centre on the Grafton Campus with the UoA
Clinics. You can find a doctor or dentist there if you need one.
Visit the Centre to find out what other services they offer. Uni
physiotherapists are available at the Recreation Centre on
campus; turn sharp left as you enter the gym building.
The University has an excellent counselling service, so if you are
finding the stress of your studies or of moving away from your
home too much for you, don’t hesitate to contact the Health
Centre to make an appointment with a counsellor.
Supporting residents through health issues:
If you present with health issues Accommodation will assess
the issue, determine the best way forward in partnership with
you and assist you in making those appropriate connections.
This can range from ensuring that you have meals in your
room to connecting you with external support or calling
an ambulance. There are times where it is not possible for
Accommodation staff to join you on your way to a health
provider, but where possible we will contact a nominated
person and see if they will support you.
Personal safety:
New Zealand has an international reputation as a safe and
friendly country, but you should still take all the security
precautions you would take anywhere in the world. As stated in
the Rules and Regulations, “the University expressly disclaims
any liability for loss or damage to the property of a resident, or
the property of any guests of a resident...”. Here’s some useful
and important advice you should follow:
Make sure you keep your keys on you:
You will have received a room key and/or a ‘swipe card’– which
gets you into the building after hours. You are strictly prohibited
from lending your keys to anyone else. If you lose your keys and
do not report this, it puts the security of the Residence at risk.
If you lose your keys, replacements will need to be ordered
and forwarded onto you. Staff will help any residents who lock
themselves out of their room.
Essential safety advice:
• You should always lock your door when you’re out of your
room or flat. Ideally make it a habit to lock your door
whenever you’re leaving the house – you never know what
could happen.
• If you are walking home at night, go in a group and keep to
well-lit streets or take a taxi instead.
• Do not carry large amounts of cash on your person, or store
large amounts in your room.
• If you must carry valuables, keep them hidden from view.
• Protect your mobile phone. Register your phone with the
operator and if it is stolen ask them to bar the SIM card
immediately.
• Take care when using ATM machines late at night. Do not
walk away from the machine with your cash in full view.
• Never keep your PIN number with your EFTPOS or ATM card.
• Keep your home secure by locking all windows and doors.
• Take out property insurance so that you can replace your
property in case of theft.
• Back up work on your computer regularly. Keep the backup
disk in a special place, so that you don’t lose vital work if
your computer is stolen.
• If your credit and cash cards are stolen, inform the card
provider immediately. Do not wait until you get home.
• Make photocopies of your passport photo page, airline
tickets, and other important documents you have in case
of theft. Keep these in a different place from the actual
documents. It’s also worth scanning these and sending them
to yourself so you have an electronic copy in your email
account.
The emergency number to reach police, fire or ambulance
services is 111. Only use 111 to call the police when a crime
is being committed or if life is at risk. Please also inform
Accommodation staff if you have done this.
For non-emergency calls (such as when a burglary has already
been committed and the burglars have gone), call the Auckland
central police station on 09 302 6400.
Places of worship:
If you practise a religion, there are a variety of places of worship
belonging to the many religious groups and organisations
in New Zealand. Search ‘worship’ at www.auckland.ac.nz
or look through the International Student Handbook for
a comprehensive list of various places of worship around
Auckland.
25
Shopping for food: Normal business hours in NZ are 9am-5.30pm Monday to
Friday. Most shops are also open over the weekends.
Buying snack food:
You will need to carry around your passport or other forms of
Auckland has lots of shops where you can buy food from
legal ID as proof of age if you want to enter bars or buy alcohol.
different parts of the world, so you should be able to find food
Alternatively (and a lot more safely), you can also get 18+ ID
that is familiar to you. Most food products are available in New
cards by applying through the Post Office. They cost $20. You
Zealand, though it may take a little searching to find what you
will need to get your signature witnessed by a Justice of the
are looking for.
Peace. You can search for nearby Justice of the Peace online.
Note that the tap water in Auckland is safe to drink – it does
not need boiling or sterilising.
Transport:
There are two Countdown supermarkets near the Residence; Public transport is managed by Auckland Transport, an
one Downtown on Quay Street (open 24 hours - you can catch Auckland Council controlled organisation. Train, bus and ferry
the Inner Link Bus to get to it), and the other inside the 277 services are called AT Metro. AT Metro train and bus services
mall in Newmarket (open 7am-10pm daily). depart from Britomart Transportation Station and Bus Terminal,
located on the corner of Customs Road and Queen Street
Around the city there are Asian supermarkets (such as such as
Downtown, as well as on Symonds Street.
Tai Ping on Beach Road or Lim Chou on Karangahape Road),
which are great places to buy cheap produce. The Inner Link bus will stop outside the Grafton Campus on
Park Road. You will also find other AT Metro bus stops near
There is also a market on the corner of Grafton and Carlton
Park Road. AT Metro provides transport to all main attractions,
Gore Roads every Saturday morning, as well as a French Market
shopping areas, and entertainment venues around Auckland.
in Parnell on Saturdays and Sundays.
You are strongly encouraged to download and use the AT
Dairies are small convenience stores. There are dairies close
Mobile app to keep up to date with all of Auckland Transports
to the Residence. While they sell a range of things, including
information.
essential items, they generally are more expensive than
supermarkets. The City, Grafton, and Newmarket campuses of the University of
Auckland are within a 10-15 minute walk of the Residence.
For those with kosher or Halal dietary needs, there is
information available online: www.kosherkiwidirectory.co.nz or *Bike & scooter sharing: Bike and scooter sharing apps are
search ‘Halal’ at www.auckland.ac.nz popular in the Central Auckland area; you may choose to use
these services as a convenient way to get to campus. If you do
Buying other goods:
use this service, remember that you are not permitted to keep
The city, Parnell and the Newmarket shopping districts have these vehicles on Residence property.
a wide variety of shops and goods to sell. The Warehouse is a
good place to start to buy most basic things you might need at
a low price (there are branches in Newmarket and Downtown).

26 2019 Resident Handbook - Grafton Student Flats

CONDUCT AND
RESIDENTIAL RULES
Residential conduct process:
Introduction:
Members of the University’s Residential Community are
responsible for their own actions as well as the actions of
their guests. It is the expectation of the University that each
resident will respect all other residents and their property and
the residential environment. However, some members of the
community may, either by error or intent, violate community
standards or push/test boundaries. As these situations occur
it will be necessary to hold these members accountable for
their actions. It is the intent of the University to approach these
violations from an educational perspective, when appropriate.
However other sanctions or requirements may be necessary
to insure that the Residential Community continues to be a
positive and supportive community, conducive to growth and
academic achievement. It is the responsibility of each student
to be aware of Residential Rules and expectations the University
has for residents.
Conduct process steps:
Residents who violate Residential Rules will be subject to
a conduct process. The Resident conduct process typically
occurs as follows:
1. Incident report or formal complaint:
Incident reports regarding alleged violations of the Residential
Rules are submitted by staff members. Any community member
may report an incident by submitting a written account of the
incident to an Accommodation staff member.
2. Investigation and Request for information:
The Resident Manager and/or Area Manager review the report.
After the review, staff will either close the case with no action
deemed necessary or conclude that a potential violation may
have occurred and a conduct meeting or request for more
information is necessary.
27
3. Conduct meeting: Sanctions:
If a conduct meeting is necessary, any one of the following may Sanctions that may be issued at the Residence level by a
occur: Resident Manager include:
• The Resident and/or Area Manager will manage the meeting • Verbal warning
and process
• Written warning
• Cases involving allegations or serious violations or continued
repeated offenses may be referred up to an Area Manager • Community Service
and/or the Associate Director – Accommodation • Monetary fines or donation to an approved charity up to
• Cases may be also heard by the University Student Discipline $100
committee, if deemed appropriate by the Associate Director • Room reassignment
– Accommodation
• Alcohol / Drug education
The appropriate conduct meeting forum is determined by a
• Counselling and/or health services evaluation
member of the Accommodation management team.
• Restriction of privileges
The Resident will receive notice via email through the student’s
preferred email listed in SSO or phone call to their listed cell • Guest bans
phone. Notices include information about who will be present • Educational project
at the meeting, a brief outline of the incident, and the date,
• Cost recovery
time and location of the meeting. If a Resident chooses not
to attend the meeting, the designated manager will review all Sanctions that may be issued at the Residence level by the
of the available information in their absence and determine a Area Manager include those of the Resident Manager, with the
response in conjunction with an Area Manager. addition of:

Attendance is important at these meetings, therefore if a • Behaviour agreements

Resident cannot attend due to an academic conflict or other
significant engagement then they will need to reschedule as
soon as possible with the relevant manager.
The conduct meeting will serve as an opportunity for the
Resident to share their perspective of the incident and
any other relevant information and for staff to engage in a
conversation about appropriate community living here at the
University of Auckland.
• Transfer to another University operated or affiliated
Residence
• Exclusion from the Residence
• Recommendation for eviction from the Residence to the
Associate Director - Accommodation
• Monetary fines or donation to an approved charity up to
$1000

During the conduct meeting the manager will introduce the
situation, outlining the incident, why a conduct meeting has
been called and the relevant Residential Rules that have been
broken and asking for the resident’s version of events. The
resident is welcome to bring a support person and/or residents
that may have been involved in the incident in question but not
noted on the report.
After the meeting the manager will go away and think about the
evidence given and then make a judgement. The resident will
be invited back to hear the decided outcome of the incident
and any sanctions that may be issued.
• Referral to the Associate Director – Accommodation
Sanctions that may be issued at the Residence level by the
Associate Director – Accommodation include those of the Area
Manager, with the addition of:
• Immediate emergency eviction from University
Accommodation
• Eviction from University Accommodation
• Trespass Orders for University Accommodation
• Referral to the University disciplinary committee managed by
the Proctor

28 2019 Resident Handbook - Grafton Student Flats

The Area Manager has the power to take disciplinary action as
outlined in the University Statutes (refer: University Statutes /
Statute for Student Discipline, clause 3(g)).
Appeal of decisions:
A Resident can appeal the outcome of a conduct meeting.
However, students wanting to appeal an outcome are
encouraged to first speak with the deciding Manager. If a
student wishes to have an appeal they must contact the
Associate Director – Accommodation in writing within five of
receiving the notification.
Residents may appeal based on one of the following:
• Lack of due process followed
The Associate Director will review the information and the
process undertaken and give a final decision. Where the
sanction involves a decision made by the Associate Director –
Accommodation the Director of Campus Life or their nominee
will undertake the appeal review.
The appeal may result in one of the following:
• All findings and sanctions of the initial conduct meeting are
upheld
• Findings and/or sanctions will be modified as deemed
appropriate
• Additional sanctions may be enacted in light of new
information discovered during the appeal process

• The severity of the sanction
• New and substantial information, not available at the time of
original conduct meeting which is now available
Only one appeal of the outcome of a conduct meeting may
occur. Residents are not afforded multiple appeals for a
decision.

Visual flowchart of
Incident is reported
resident conduct
process:
Manager reviews incident

No breach of rules Breach of rules Serious breach of conduct

determined Conduct meeting scheduled Proctor informed

Resident was found Resident was not Separate process

responsible found responsible administered outside
Accommodation

Resident completes Resident does not Resident appeal

sanction complete sanction

Referred to Appeals to
Associate Director - Associate Director -
Accommodation Accommodation

29
 RESIDENTIAL RULES 2019
FLATS & APARTMENTS

These rules are based on many years of experience in managing student residences. They are designed to ensure that the community life in the residence is
maintained and that an environment exists that is conducive for everyone to study, to sleep and to have positive social experiences. The underlying principle
is consideration for others, particularly with regard to noise levels.

The Residential Rules form a part of your Residential Agreement. These rules apply to 55 Symonds, Carlaw Park Student Village, Goldie Homestead, Grafton
Student Flats, Huia Residence, Parnell Student Village, UniLodge - Anzac/Beach, UniLodge - Whitaker and Waikohanga House. By signing the residential
agreement, you agree to abide by these rules.

1. DISCIPLINARY AUTHORITY, FINES AND LEVIES

2. BEHAVIOURAL RULES
3. ALCOHOL, DRUGS AND SMOKING
4. PROPERTY AND BUILDING
5. SAFETY AND SECURITY
6. CANCELLING OR CHANGING YOUR RESIDENTIAL CONTRACT
7. VISITORS
8. SPECIFIC FLAT OR APARTMENT RULE

1. DISCIPLINARY AUTHORITY, FINES AND LEVIES

LEVIES
The rules are formulated with a view to the safety and welfare of residents, o You are responsible for your own actions, and you have a collective
consideration for the needs of others, and the protection of property. responsibility to the residential community.

The rules are intended to benefit all residents. However, the expectations
from you as outlined in the rules should not be seen as an exhaustive list.
In becoming a resident, you become a member of the residential
community and accept the responsibilities and obligations of being a
good neighbour and citizen, whether or not they are detailed in the rules.
If you fail to comply with these rules and any updated or variation of them
which is notified by management at your residence, it will constitute a
failure by you to comply with the provisions of your Residential Agreement
and may lead to disciplinary action against you, including termination of
your right to reside in the residence.
You must at all times comply with these residential rules, the Policies of
the University of Auckland and all New Zealand law. This includes
additional rules and regulations implemented by the Area Manager and
the members of the accommodation management team and/or any duly
authorised agent of the University.
The Area Manager or their designated authority has the power to take
disciplinary action as outlined in the University Statutes (refer: University
Statutes / Statute for Student Discipline, clause 3(g)).
DISCIPLINARY FINES
o The Area Managers, or other senior staff of Accommodation, have
authority to impose disciplinary fines on you.
o The Area Manager can impose fines of up to $1000 on you if you
breach the rules. You are expected to pay on receiving the
notification of the fine, unless you make some other arrangement with
the Area Manager.
You can appeal to the Associate Director (Accommodation) for Campus
Life if you believe that you have been unfairly treated or the process has
not been followed.
Address all appeals to the
Associate Director (Accommodation) for Campus Life
o Levies can be imposed on each resident for costs incurred to repair
damages/losses that cannot be attributed to a resident or group of
residents, with the cost of repair or replacements attributed equally
to those residents on a floor or the residence as a whole. Such levies
cover the replacement of stolen or lost property and repairs to items
such as broken windows and damaged furniture.
It is, therefore, in your own interest to discourage and to report any
actions that might lead to cost recovery levies being imposed.
RIGHT OF ENTRY
The Area Manager, delegated staff or other duly authorised persons
(including contractors) may enter your room at any time for any of the
following reasons:
o If there is an emergency or there is reason to believe somebody is in
clear or imminent danger.
o If there has been a breach of the rules by you or a guest.
o If there is external requirement for maintenance on the facilities.
o To perform maintenance in response to a request from you.
o For the purposes of routine inspection at all reasonable hours of the
day.
Where possible, you will be given at least 24 hours notice of any
inspection. There may be instances where it is not possible to give
notice.
2. BEHAVIOURAL RULES
GENERAL BEHAVIOURAL RULES
o You are expected to respect the rights of others in the hall
community and to act in a supportive, responsible manner.

Email: mw.rengers@auckland.ac.nz

1
30 2019 Resident Handbook - Grafton Student Flats
o In line with this expectation, you must not act in an insulting or
threatening manner towards any resident or staff member.
o You may not enter another resident’s room without their expressed
permission.
o If you are party to any offence under these rules committed by
another resident or guest, you are liable to be charged with the
same offence and be subject to the same disciplinary proceedings.
[Note: In this clause ‘party’ includes any resident who in any way
aids, assists, counsels, procures or encourages another to commit
an offence under these rules.]
o As a Residential Agreement signatory you are responsible not only
for your behaviour but that of your partner, children and guests. This
includes any actions which may threaten the safety and wellbeing of
residents, their guests, staff members, and/or the property, which
may result in the termination of your residency.
o Any criminal act will be reported to the Police.
BULLYING AND HARASSMENT
Bullying is any repeated unreasonable behaviour, in any environment,
that is directed towards a person, or group of people, which creates a
risk to their mental or physical health and safety. This includes cyber
bullying.
Harassment is unwelcome conduct that is offensive, humiliating or
intimidating to any other person and is either repeated, or of such
significant nature that it has a detrimental effect on the person, their
performance or their work and study environment. It includes racial and
sexual harassment.
Bullying and harassment have no place in the University or within a
residential community.
o You may not behave towards other residents or staff in any way that
may constitute harassment or bullying.
o Any serious incidents of harassment or bullying may lead to the
immediate termination of your residency.
Harassing behaviour may take the following forms (but is not limited to):
o Offensive jokes
o Expressing stereotypes (assumptions about an individual’s
behaviour/values, identity or perceived identity or culture based on
a group they belong to) in an offensive or insensitive manner
o Derogatory or offensive material sent through the mail, email, by
mobile phone text or published on a social media website
o Unwanted physical contact
o Intimidation
o Abuse
o Assault
If you believe that you are being bullied or harassed, seek support
immediately from one of the accommodation management team.
The accommodation management team is available 24 hours a day for
all student emergencies.
You also have access to the following support services:
University Health and Counselling Service:
Phone: 09 373 7599 ext. 87681/87682
University Proctor:
Phone: 09 923 7005
Email: proctor@auckland.ac.nz
Refer To: https://www.auckland.ac.nz/en/about/the-university/how-university-
works/policy-and-administration/human-resources1/employer-and-employee-
responsibilities/prevention-of-bullying--harassment-and-discrimination-policy-
and.html
2
SOCIAL MEDIA GUIDELINES
o The University rules for acceptable IT use and social media apply to
all residents.
Refer to: https://www.auckland.ac.nz/en/about/the-university/how-
university-works/policy-and-
administration/computing/use/it-acceptable-use-policy.html
NOISE
Out of consideration to your fellow residents, you may not make
excessive or disruptive noise at any time.
o You must exercise extra restraint between 10.00pm and 7.00am
when most other residents are likely to be sleeping. This includes
weekends and public holidays.
o You are expected to take some responsibility for the noise around
you, by asking others to be quiet when they are being unreasonably
noisy or unintentionally disruptive.
o You must lower your noise level when asked to by other residents.
o If you experience problems with the volume of noise that you cannot
solve, contact a member of the accommodation management team.
o You are expected to be considerate of residents in the immediate
neighbourhood of your residence. This means not causing any
unnecessary disturbance or annoyance.
o Upon completing end of semester exams, you must show
consideration to other residents who are still studying for exams.
o Any breach of noise curfews during examination periods will be
viewed seriously and you will face disciplinary action, which may
result in a fine and termination of your residency.
PARTIES
o You must obtain the prior permission of the Area Manager or his/her
delegated authority to hold a party in your studio, flat or any other
area of the residence. [Note: A party in this context is defined as an
event that has ten or more invited guests in a shared apartment or 5
or more in a studio and that includes alcohol and/or the potential of
high volume noise.]
o Any member of the accommodation management team can close
down an unauthorised party.
o Parties will not be approved during exam and study time
OBSTRUCTION
o You and/or your guests are not permitted to obstruct any
accommodation management staff or authorised trades people in
the performance of their duties.
o You must comply with any reasonable direction given by a person
holding such authority on the residence premises.
3. ALCOHOL, DRUGS AND SMOKING
ALCOHOL
The University of Auckland’s Accommodation respects the rights of
individuals to consume alcohol in a legal and responsible manner. The
University’s rules and guidelines concerning alcohol use are intended to
promote personal responsibility in regards to an individual's decisions
concerning alcohol use or abstinence. It is expected that these decisions
will be based on personal values and social responsibility, conform to
the laws of New Zealand and support the health and welfare of oneself
and others.
Anyone who chooses to consume alcohol will be held fully responsible for
his/her behaviour while under the influence of alcohol. If you are in
31
 breach of the alcohol rules/guidelines or if the accommodation
management team have concerns about your use of alcohol, they will
intervene and set behaviour expectations for you.
Failure to comply with the specifics and spirit of the alcohol guidelines
can result in terminating your Residential Agreement.
Responsible Use of Alcohol includes:
o Compliance with statutes regarding alcohol use, Possession, and
distribution;
o Making informed decisions about whether and/or when to use
alcohol;
o Knowing your alcohol tolerance limits and not exceeding them;
o Behaving in a way that is not disruptive or otherwise harmful to you
or others when you are consuming alcohol;
o Assuming accountability for your actions while under the influence
of alcohol;
o Avoiding binge drinking. The alcohol Advisory Council of New
Zealand has defined binge drinking as:
 For women, drinking four or more standard* alcohol drinks per
drinking occasion, for men, drinking six or more standard*
alcohol drinks per drinking occasion.
 * The definition of one standard drink is 10 grams of alcohol. If
you drink a 330 ml can of beer or a 100 ml glass of table wine or
a 30 ml glass of straight spirits, you are drinking approximately
10 grams of alcohol, depending on the alcohol percentage.
o Not coercing or forcing anyone of any age to consume alcohol;
o Refraining from engaging or participating in drinking games.
The Health Promotion Agency (http://www.alcohol.org.nz/) offers
information and guidelines for responsible drinking. They also have a
number of online self-assessment tools relating to alcohol consumption.
Specific rules for flats and apartments consistent with
responsible use of alcohol:
o You and your guests are expected to use alcohol in a responsible
manner at all times when on University property
o You and or/your guests may keep and consume a moderate amount
of alcohol in the privacy of your own studio, flat or apartment
bedroom and lounge, as long as you or any guests are over 18.
o In Grafton Student Flats, with the exception of Carlton Pines House,
where there is a shared common kitchen and dining area, you are
permitted to responsibly consume alcohol in the communal
kitchen/dining room as part of your dinner meal while preparing or
eating dinner. You may not consume alcohol in any other common
area – including balconies, lifts, corridors, and all other communal
living areas, or within the grounds of the property - unless there is a
special event organised with the written permission of the Area
Manager or his/her delegated authority.
o Boxes, kegs, any home-brewing apparatus and drinking
paraphernalia are not consistent with the requirement of a
moderate amount of alcohol and are not permitted.
o You may not consume alcohol or have open containers of alcohol on
the grounds (outside your studio, flat or apartment) unless there is a
special event organised with the written permission of the
Area\Resident Manager.
o If you are in breach of the rules relating to alcohol, or the
accommodation management team have concerns about your use
of alcohol, they will intervene and set behaviour expectations for
you.
o If you breach these rules your residency is subject to review, with the
possibility of terminating your Residential Agreement.
32 2019 Resident Handbook - Grafton Student Flats
3
o Alcohol- free periods could be in force in the residence leading up to
and during examinations at the end of each semester. During this
time, you may not be in possession of, or consume, alcohol in any
part of the residence. This will be at the discretion of the Area
Manager.
DRUGS
o Non-prescribed or illegal drugs are strictly forbidden in the
residence. This includes marijuana, which is an illegal substance in
New Zealand.
o You may not possess, cultivate, manufacture, use and/or distribute
any non-prescribed or illegal drugs. You may not distribute
prescribed drugs.
o If you are discovered possessing, using or selling such substances
you face eviction within 24 hours and possible criminal prosecution.
In such cases, you will still remain liable for all fees for the term of the
Residential Agreement.
SMOKING
The University of Auckland is a smoke free campus
o You may not smoke anywhere within the residence or grounds of the
residence, this includes e-cigarettes. Smoking is not permitted in any
building or grounds controlled by The University of Auckland. The
residences are required to comply with the smoking policy of the
University.
o This rule applies to visitors as well as all residents.
o If your bedroom or the flat has been contaminated or soiled by
smoking, you will be charged in addition to other possible penalties,
for the commercial cleaning of all furnishings such as the bed,
bedding, linen, curtains, carpet, and any furniture fabric.
4. PROPERTY AND BUILDING
DAMAGE
o You are responsible for your room and its contents.
o All flatmates will be liable for any cleaning, repair or replacement
costs for the common areas of the flat.
o You will be held responsible for any behaviour that results in the need
for replacement, repair or cleaning of your room or common facilities
in the residence.
o You are expected to pay for all costs incurred in cleaning, repairing or
repainting your room if you have not maintained it to the standards
set or to the condition of the room on arrival, fair wear and tear
excepted.
o Please report any accidental damage. If you admit to causing any
accidental damage, we will endeavour to keep any remedial costs to
a minimum. However, if no-one reports damage or takes
responsibility for any damage, individuals, floors or even all residents
will be held liable for extra charges.
o You are responsible for the behaviour of your guests while on the
premises. Damages caused by your guest(s) will be charged to you
accordingly.
o You are not permitted to replace or make your own repairs to
equipment, fittings or furniture provided in your residence. You must
make arrangements with your accommodation management for any
repairs.
o You may not damage walls with adhesives or similar products.
o You cannot take any furniture or plants from any common area into
your bedroom.
o Please keep your feet off all tables and do not sit on tables. These
actions are culturally offensive in New Zealand.
PETS
You may not keep a pet in your room or anywhere else on the residential
premises including outside.
FURNISHINGS
o You may not bring your own additional furniture or appliances into
the residence or substitute any of the furnishings without the
express permission of the Area Manager or his/her delegated
authority.
o Accommodation will not remove or store any provided furnishing
that you may not want to use during your residency.
RUBBISH AND RECYCLING:
The University is committed to maximising recycling. Please recycle to
the fullest degree.
o You are responsible for the correct disposal of recycling and rubbish
from your room and shared common area.
o You must dispose of rubbish hygienically and tidily in the designated
area.
o You must not leave rubbish or recycling material in the common
area.
CAR PARKS
o There are limited car parks at some of the properties and explicit
prior permission to use these must be obtained.
o There is a charge for car parks.
o Unauthorized cars may be towed away at any time and there shall be
no right of redress against the University, body corporate or the
property owner if this occurs.
STORAGE
o All of your possessions must be removed from the residence at the
completion of the term of your residency.
EXCESSIVE ENERGY USE
Utilities including energy for living, heating and lighting are provided as
part of your accommodation fee. The quantity allocated assumes your
reasonable use through the year. You may be charged for any excessive
energy use over and above the reasonable allocation provided for your
room. Excessive use will be determined by the accommodation
management based on actual usage.
5. SAFETY AND SECURITY
SAFETY RULES
o You must behave in an appropriate manner and ensure your actions
do not put yourself or others at risk.
o You may not have or store firearms or other weapons within the
property. They are strictly forbidden at all times.
o You cannot burn anything in your room or flat. In particular, you are
not allowed to burn/light incense, oil or candles.
o You may not under any circumstances move your bed or any piece of
furniture or other item against a heater, as this could cause a fire.
4
o You cannot interfere with fire door stays or keep fire doors open in any
way.
o You may not have or use fireworks in and around the residence.
Fireworks are strictly forbidden at all times.
o You may under no circumstances whatsoever go onto the roof of any
residence. Failure to comply may result in immediate eviction for
University accommodation.
o Most windows have a security stay fitted. You may not alter or remove
these. Doing so will incur heavy penalties.
o If you cause the fire alarms to be activated (either accidentally or
maliciously) then you will bear the charge from the Fire Department
for a false callout. If the person responsible cannot be identified, the
charge will be borne by all residents as part of a levy. Tampering,
disabling or covering a smoke detector is not permitted and can
cause the fire alarm to be activated, for which you will be responsible.
At the time of writing, this charge was $1,125 +GST per callout.
o Please take particular care with toasting bread. You should note that
burning toast can (and has) set off the smoke alarms and will be
considered an accidental callout.
o You may not, under any circumstances, throw anything out of, or hang
anything from, any external window, balcony or stairway or place
anything or any obstruction in the corridors.
o You may not wear or use in-line skates, roller blades and
skateboards inside the residences.
o You may not throw or kick balls inside the residences.
UniLodge Anzac/Beach and 6R Carlton Gore Road pool rules:
All posted rules and regulations must be adhered to at all times.
KEYS AND SECURITY TAGS
o You will be given a room key and/or a security tag (in some cases your
access device will be your Campus Card) on arrival.
o Do not lend your keys or access device to anyone.
o Please keep your keys with you at all times when you leave your room
and look after them.
o Your personal security access device/key will allow you to enter the
building through the main entry on a 24 hour basis.
o If you lose or damage your keys or access device or if they are stolen
please report this to the accommodation management team
immediately. This is for both you and your fellow residents’ safety.
o You will be charged the cost of replacing each lost key and access
device.
o Your access device can be damaged by putting it next to other swipe
cards, mobile phones or other such devices, or by water. If the
security tag is damaged you will be charged for the replacement.
o Should you lock yourself out of your room, call the duty Resident
Advisor for assistance. You may be charged for repeated lockouts.
The fee for this in 2019 is $25.00
o If you are given an access device for a vehicle gate and you lose this,
you will need to pay for the replacement. You may not lend this access
device to anyone else.
o If you find a key or access device, please return it to the
accommodation management.
EMERGENCY EVACUATION
o Emergency evacuation procedures are detailed in the Residence
Guide and on the back of every bedroom door.
o The evacuation alarm is the continuous sounding of sirens.
33
 o If the fire alarm sounds, the buildings must be evacuated
immediately and you must proceed to the assembly area.
o Throughout the year, a number of alarm tests and trial evacuations
will take place. You must always treat the sounding of an emergency
alarm as a real emergency and follow prescribed evacuation
procedures.
o You may be disciplined if you ignore emergency alarms, or use
routes not designated as emergency exits.
o There are designated fire and evacuation wardens responsible for
certain areas. In the event of an emergency, you must follow their
instructions immediately and without question.
o If you are disabled (even on a temporary basis) please make sure
that your RA has your name and details on the Emergency
Evacuation Register so that the Fire Department has this information
if an evacuation is necessary.
INSURANCE
o Accommodation Services expressly disclaim any liability for loss or
damage to your property, or the property of any of your guests, even
if it is occasioned by the negligence of any of the residence or
Accommodation employees or duly authorised agents.
o It is highly recommended that you take out an appropriate insurance
cover on your personal effects on your arrival in Auckland.
OVERNIGHT/ WEEKEND ABSENCE
o In order to establish your whereabouts in the event of an emergency,
we ask you to notify your RA whenever you are going to be away
from the residence overnight, or longer.
o You are not entitled to a refund or reduction of accommodation fees
if you are absent.
o However, if the accommodation management excludes you from the
residence because of illness, you will be given the option of
terminating your residence (in which case your liability accrues only
up to the day of departure).
VACATING YOUR ROOM AT THE END OF YOUR RESIDENTIAL
AGREEMENT
o Before leaving the residence at the end of your Residential
Agreement, you must clean your bedroom thoroughly and ensure
that all communal areas of the flat are also clean.
o Your room and flat will be inspected by a member of the
accommodation management team once you have removed all your
personal belongings and rubbish. You should be present for the
inspection.
o If you finish your residency you must advise the Area Manager of
your intended leaving date to arrange a mutually convenient time for
a final inspection.
o If, at the time of the final check-out inspection you have not cleaned
your bedroom to a satisfactory standard, you will be charged an
additional cleaning fee. The cleaning fee starts at a minimum of
$40.00.
o You must request an inspection and have the details confirmed at
least one week in advance of the date requested. If a mutually
convenient time for the final check-out inspection cannot be
arranged, or should you vacate your bedroom without requesting a
final check-out inspection, the findings of the accommodation
management team will be final and binding.
o Before you leave the residence, you must return all keys and security
access tags provided for your use, as well as all chattels provided to
you, in good condition. Should you not do so, charges will be
imposed to replace these items. Should you not return all keys, all
34 2019 Resident Handbook - Grafton Student Flats
corresponding locks will be changed and a new set of keys cut at
your cost.
o Departure time is at 10.00am. You may be charged a late departure
fee if you depart after this time.
6. CANCELLING OR CHANGING YOUR RESIDENTIAL CONTRACT
CANCELLATIONS
If you need to cancel your residential contract before it ends you must
see the Area/Resident Manager. Contract cancellation is approved on an
individual basis and may incur substantial cancellation fees particularly
for students who cancel the residential agreement and remain a student
at the University.
CHANGES TO A RESIDENTIAL PERIOD
o 52 week to 42 week: If you wish to change from a 52 week contract to
42 weeks during the residential period, you will be charged the
weekly difference for all weeks completed under the agreement, in
addition to $600 change fee as penalty. The 42 week rate takes over
from thereafter.
o 42 week to 52 week: If you wish to change from a 42 week period to
52 weeks, the 52 week rate is applied from the date of the newly
issued contract. There is no fee adjustment for the weeks completed
under the 42 week contract.
7. VISITORS
GUESTS
A guest is any person who is not a current resident or staff member. This
includes all former residents. The following rules are necessary so that
the staff know how many people are in the building for fire and
earthquake safety purposes.
o Your guests are most welcome to enter the residence provided they
are sober, quiet and well-mannered; they behave responsibly while
on the premises and they are quiet when they depart.
o Guests and visitors must be met at the front entrance by you, their
host. They must remain in your company while on the premises, and
must leave the property before 1am. You must accompany them to
the front entrance when it is time to leave.
o Your visitors are not permitted to enter the residence if you are
absent, unless another resident undertakes full responsibility for the
visit and the guest remains in their company until departure.
o You are held fully accountable for your guest’s behaviour and
actions from the time your guest arrives until the time he/she leaves.
OVERNIGHT GUESTS
o If a family member or a friend wants to stay for a night or two,
he/she is generally welcome to stay provided you have made
arrangements in advance.
o You should discuss this with the Area/Resident Manager who will
advise of the terms/conditions for guest accommodation and will
usually approve the arrangement.
o Twin-share rooms pose particular difficulties in accommodating
overnight guests and thus where a room is twin-share it may not be
possible to allow overnight guests
o Overnight guests should be signed into the guest register
o The accommodation management team may not give permission for
visits of more than two nights.
o You may not have any overnight visitor during study weeks and
exam periods.
5
8. SPECIFIC FLAT OR APARTMENT RULES
6R Carlton Gore Road - Body Corporate Rules:
This residence is part of a private community that shares some common
spaces, for which there are some operational rules for all owners or
occupiers.
o Generally you are required to comply with Owner/Occupiers
obligations stated in the Unit Titles Act and the rules of Body
Corporate 198570 from time to time.

In particular you must not:

o Damage or deface the common property.
o Leave rubbish or recycling material on the common property.
o Create noise likely to interfere with the use or enjoyment of the unit
title development by other owners or occupiers.
o Park on the common property unless the body corporate has
designated it for car parking, or the body corporate consents.
o Interfere with the reasonable use or enjoyment of the common
property by other owners or occupiers.

In particular you are required to be;

o Sensitive and considerate in your use of the swimming pool and
neighbouring spaces.
o The pool is therefore not to be used after 10.00pm to keep noise
levels acceptable
o Your guests may only use the pool in your presence.

Goldies Homestead
The Homestead is on the property of Goldie Estates, an operating
vineyard. Goldie Estates hosts commercial events and operates a
tasting room.
o Residents are prohibited from interfering with the commercial
operation of the vineyard.
o Residents must be mindful of visitors and events hosted at the
vineyard.

9. CHANGES TO RULES
o The University reserves the right to amended or add to these rules
during the term of residency.
o All current residents will be notified of any amendment or addition
to rules before they come into force.

6
35
CONTACTS

Grafton Career Ask Auckland University Health

Student Flats Development Central & Counselling
administration & Employment (09) 923 8850 (09) 923 7681

Area Manager’s office Services Alfred Nathan House Level 3, Kate Edger
(09) 373 7599 24 Princes Street BuildingCity Campus,
(09) 923 8727
extn. 87036 Auckland Auckland
Room 126, Level 1
Resident Coordinator’s HOURS: HOURS:
The Clocktower
office Mon-Fri: 8am - 6pm Mon-Thurs: 8.30am to 6pm
22 Princes Street, Auckland
(09) 373 7599 Fri: 8.30am to 5pm
extn. 34006 careers@auckland.ac.nz
Student Learning A registered nurse is available
Services by phone throughout the
graftonstudentflats@ International night, including weekends,
auckland.ac.nz (09) 923 8199/923 8378
Office public holidays, and at any
time our clinic is closed. To
Room 112, Level 1
Accommodation (09) 923 1969
22 Princes Street call, please phone (09) 923
Room G23, Old Choral Hall 7681.
Solutions HOURS:
HOURS: Outside of clinic hours,
Reception The Clocktower
City Campus, Auckland residents are advised to
(09) 373 7599 Mon-Fri: 8am - 6pm
Mon-Fri: 9am - 4pm contact one of the following:
extn. 87691

Level 3, Room 393 Maclaurin Chapel Student Job White Cross - Ascot 24/7
(09) 520 9555
Kate Edger Student Commons
Services Search
City Campus, Auckland 90 Greenlane Road East
(09) 309 7800 Greenlane, Auckland
(09) 932 7732/932 7731
accom@auckland.ac.nz info@sjs.co.nz
18 Princes Street HOURS:
City Campus Mon-Sun: open 24 hours
Student enquiries Weekly Service White Cross - Ponsonby
For all general enquiries, Thurs: 12.30 to 12.50pm (09) 376 5555
including admission,
enrolment, and course advice 202 Ponsonby Road
queries, contact our student
Recreation Centre Ponsonby, Auckland
advisers: (09) 923 4788 HOURS:
Mon-Sun: 7.30am to 8pm
0800 61 62 63 17 Symonds Street
studentinfo@auckland.ac.nz City Campus, Auckland

HOURS:
Mon-Thurs: 6am to 9.30pm
Fri: 6am to 8.30pm
Sat - Sun: 7am - 6.30pm

36 2019 Resident Handbook - Grafton Student Flats

37
 Accommodation
Level 3, Room 393
Kate Edger Information Commons
2 Alfred Street
City Campus
www.accommodation.ac.nz

38 2019 Resident Handbook - Grafton Student Flats