Contact
Manjunath Thotadadasegowda
www.linkedin.com/in/ Senior Manager - Clinical Data Management at IQVIA
manjunaththotadadasegowda Bangalore Urban
(LinkedIn)

Summary
Top Skills
Business Analysis What I believe: Data. Data. ‘Data helps make better decisions’,
Team Management ‘Data helps solve problems’, ‘Data helps to see performance’, ‘Data
Vendor Management helps improve processes’, ‘Data helps understand consumers and
market’.

My Goals: Data to Decisions. Analyze data by inspecting, cleaning,

transforming and modeling data with goal of discovering useful
information, suggesting conclusions and empowering decision-
making.

My day at work: Defining, reporting and standardizing metrics/

SLAs/KPIs/OLAs. Support IT to automate and create dashboard
for existing/new metrics, standardizing metrics across geography,
customer accounts and business units. Analyze existing metrics and
provide insights using the descriptive analysis.

My claim to fame on Reporting: Data integrity, accuracy and timely

delivery of reports. Go to person for Senior Management Reports/
PPTs/Analysis and data management metrics, SME in revamping
metrics to accommodate organizational changes.

Experience
IQVIA
10 years 4 months

Senior Manager - Clinical Data Management

July 2017 - Present (3 years 7 months)
India

Manager - Clinical Data Management

April 2014 - June 2017 (3 years 3 months)
Bangalore

- Drive and establish understanding around key metrics as the “single source
of truth" for Senior Management, Operations and Global Business Units
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- Responsible for managing metrics and analysis to deliver key reports on a

periodic basis
- Design and manage regular/adhoc Reports/PPTs/dashboards to enable
leadership decisions
- Subject Matter Expert for an initiative to develop a cohesive dashboard with
standardized metrics that help identify best in class processes and make data-
driven decisions.
- Ensure timely delivery of Reports/dashboards with 100% accuracy
- Enable operations with key metrics which will help process improvement and
improve customer satisfaction
- Facilitating operations to seek resource approvals and raise demand
requests.
- Gather and analyze customer satisfaction data and come up with Areas of
Improvement
- Created centralized tracking system to track and ensure completion of
customer escalations, potential escalation and internal escalations.

Associate Manager - Clinical Data Management

October 2012 - March 2014 (1 year 6 months)
Bangalore

- Automated New Hire Resource approval process with help of IT

o Which enables senior management to understand the resourcing needs
o Provides clear business requirements with justifications
o High-level summary on resourcing requirement by location, customer
accounts and BUs
o Facilitating Operations to get necessary approvals from the senior
management
o Helps in tracking and understand the status of their resource requests
o Provides staffing, resources requirements and enables them to plan
recruitment activities accordingly
- Actively participated in Global Metrics Standardization
- Created an inventory by collating the metrics from all metrics leads
- Did analysis based on the Data Management process flow steps and
Category wise Distribution of DM Metrics – this helped the team understand
the gaps and also know whether we are measuring 80% of the work we do.
- Created dashboards for Organization goals and key finance metrics
- Ensure timely delivery of regular and adhoc reports with quality
- Headed Quality review team to ensure the metrics that are reported in
accurate and as per the standard definition
- Revamped regular metrics to align with re-org

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- Analyzed metrics with downtrend and provide insights

- Done data analysis on GCP accreditation, PS Time Coding, Headcount and
Retention data

Asst. Manager - Clinical Data Management

October 2010 - September 2012 (2 years)
Bangalore

- Created a MIS reporting structure for GFR business units (DM, Safety &
BIOS)
- Worked with internal stakeholders and process owners to analyze, access
and identified key metrics for each business units
- Worked with shared services to get the necessary data source for GFR
business units
- Execution and timely distribution/delivery of operational reports according to
defined business process
- Ensure complete adherence to defined Service Level Agreements:
productivity, turn-around-time and accuracy.
- Single point of contact for all MIS needs for GFR business units
- Created templates and dashboards for each business units
- Facilitate operations to obtain resource approvals
- Identified flaws in data sources and worked with respective teams and
rectified the issues.

Cognizant Technology Solutions

MIS - Senior Analyst (Client UBS)
January 2010 - October 2010 (10 months)
Senior Analyst - MIS:
- Joined on 7th January ’08.
- Analyzing the KPIs and building the Flash report (for Delivery and ITI
Business Groups)
- Collating the KPIs data and generate the Flash report with reason and action
plan for breached KPIs
- Generating MIS reports as per requirements of management
- Automation - writing macros in Excel.
- Collating Risk Metrics data and updating Operational Risk Tool
- Ensure timely delivery of reports

Consulting Assignments/Projects
- Currently support the Consulting engagement for IB Legal processes globally
working on: -

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o Developing the KPI Measurement system to capture the time for each step to
get the Metrics in place – Applications used MS-Excel & MS-Access.
o Support the processes globally with respect to MIS.

Other Projects/Initiatives leaded or mentored in UBS

- Developed the CSAT analysis shell and helped adapt to the requirements,
leading to reduction in the time to deliver on the drill downs – Application Used
MS-Excel.

AWARDS/ACHIEVEMENTS
- Certified on Six Sigma Yellow Belt.
- Certificate of appreciation on the outstanding performance for 2008.
- Certificate of team excellence award for 2009.

UBS Services Centre (India) PVT Ltd.

MIS Anlayst
January 2008 - December 2009 (2 years)
Hyderabad

Oracle
1 year 9 months

Sales Compensation Senior Analyst

October 2007 - January 2008 (4 months)
Bangalore

Sales Compensation Analyst

May 2006 - September 2007 (1 year 5 months)
Bangalore

Bharti Televentures Ltd

MIS Coordinator
April 2005 - May 2006 (1 year 2 months)
Bangalore Area, India

UB International Trading Ltd.

Data Coordinator
January 2004 - April 2005 (1 year 4 months)
Bangalore

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Education
St Anne's High School

Sunstone Business School

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