COLEGIO DE STA. ANA DE VICTORIAS, INC.

Osmeña Avenue, Victorias City, Negros Occidental, 6119

Subject Code:
Name:__________________________________
Exam Period: PRELIM EXAMINATION PERIOD Course &
Section:_________________________
Prepared by: MS. MARITONI MEDALLA, MBA- HTM Score & Equivalent:
_______________________
I. MULTIPLE CHOICE: Choose the best answer and click the answer of your choice.
1. Traveling to Fort Santiago to explore the history and heritage of the place is an example of what
type of tourism?
A. Historical Tourism C. Ethnic Tourism
B. Cultural Tourism D. Archaeological Tourism

2. Visiting historical sites like Tutankhamun's Egyptian tomb( mummy) is an example of what type
of tourism?
A. Historical Tourism C. Religious Tourism
B. Village Tourism D. None of the above

3. It is a type of tourism where individuals or groups take a transformational journey where they
visit sacred or holy sites to deepen their spiritual beliefs.
A. Religious Tourism C. Cultural Tourism
B. Historical Tourism D. Village Tourism

4. It was during this time that travels declined, mostly because it became dangerous, unsafe, and
difficult, only the crusaders and pilgrims were the ones who traveled.
A. Contemporary Tourism
B. The Middle Ages and the Renaissance Era
C. Classical Tourism
D. Ancient Tourism

5. The first and the most famous travel and tour organizer.
A. Henry Wells
B. William Fargo
C. Thomas Cook
D. George Westington

6. Who is responsible for making reservations in restaurants, attractions, and accommodations?

A. Tour operator
B. Concierge
C. Tour guide
D. None of the above

7. The following are amenities that self-catering accommodations offer, except:

A. Cooking facility
B. Minibar
C. Shampoo and soap
 COLEGIO DE STA. ANA DE VICTORIAS, INC.
Osmeña Avenue, Victorias City, Negros Occidental, 6119

D. Jacuzzi

8. The three categories of hospitality are:

A. Food and Beverage, Accommodation, Travel and Tourism
B. Food and Beverage, Accommodation, Travel Activities
C. Food and Beverage, Room Service, Hospitality Accommodation
D. None of the above

9. Which of the following is an example of Residents Oriented Products?

A. Petrol Pumps C. Public Parks
B. Postal Service D. All of the above

10. Hospitality is the relationship between a ___________.

A. Guest and Host
B. Guest and Front Desk
C. Manager and Employees
D. None of the above

11. In large hotels, each of the second-tier managers has ____ reporting to them.
A. General Managers C. Assistant Managers
B. Directors D. None of the above

12. Who is at the top of the Organizational Structure?

A. Owner C. Shareholders
B. Executive Manager D. General Manager

13. Who is the general manager’s right hand and supports several daily tasks?
A. Mid- Level Managers C. Second Tier Management
B. Assistant Managers D. Assistant General Manager
14. They are hotel managers a tier below assistant managers who oversees the operations of each
department.
A. Mid- Level Managers C. Second Tier Management
B. Assistant Managers D. Assistant General Manager

15. It includes all the people that work in the different hotel departments which have different tasks
and roles.
A. Office Staff C. Over staff
B. Operational Staff D. None of the above

16. A hotel organization structure lays the foundation of how a company ________.
A. Operates
B. makes decisions
C. implements decisions
 COLEGIO DE STA. ANA DE VICTORIAS, INC.
Osmeña Avenue, Victorias City, Negros Occidental, 6119

D. All of the above

17. This type of organizational structure is used on large hospitality businesses employing hundreds
to thousands of employees.
A. Hierarchical Organizational Structure
B. Functional Organizational Structure
C. Matrix Organizational Structure
D. None of the above

18. Which of the following is an advantage of Matrix Organizational Structure in business?

A. Employees work for their respective departments and also on organizational.
B. Employees can communicate directly with the general manager. Therefore, there is an
immediate flow of information.
C. Employees can focus on their expertise and responsibility that results in departmental
success.
D. The different low-level managers coordinate daily with their employees so they know
their roles and responsibilities.

19. It is a strength of a functional organizational structure where employees are grouped to work on
all activities into functional departments.
A. Specialization
B. Productivity
C. Specialists
D. None of the above

20. Since employees work on their assigned departments aligned with their specialization in
functional organizational structure, ______ are compromised due to competing interests.
A. Level of cooperation
B. Commitments
C. A high degree of formalization
D. Flow of process

II. MULTIPLE CHOICE: Identify what position in the front office department that the guest
needs to contact if they have the following concerns or requests. Choose the best answer and click
the answer of your choice.
21. Book an airport transfer.
22. Change the dates of their stay.
23. Wants to know the facilities of the hotel they are staying in.
24. Bring their luggage to their room.
25. Request for another key card.

III. IDENTIFICATION. Write the correct answer in the space provided. Make sure to write your
answers in lowercase (small letters).
 COLEGIO DE STA. ANA DE VICTORIAS, INC.
Osmeña Avenue, Victorias City, Negros Occidental, 6119

26. The first real tourist according to historians was ______.

Answer: Cyriacus of Ancona
27. He introduced the idea of paid leave from work.
Answer: George Westinghouse
28. It is used by hotels to distribute responsibilities and authority among its management staff and
employees.
Answer:hotel organizational structure
29. The employees that make up his department are the first and sometimes only representatives of
the establishment with whom guests interact.
Answer: front office department
30. It is the most common type of hotel organizational structure.
Answer: functional structure