Name: ______________________________ Yr.

& Sec: ______________ Date: _____________

PERFORMANCE TASK IN TLE (Food & Beverage Services)

Activity 2.1 The Restaurant Host/Hostess
Perform a role play of following scenarios in a Restaurant
Situation 1:
Mr. and Mrs. Sante will celebrate their wedding anniversary. They decided to have a simple
dinner party with their family and close friends at Angel’s Restaurant. They made
reservations via telephone two days before the party.
Situation 2:
A group of five young professionals decided to dine in at Lamoon Restaurant. They made
no reservations. Unfortunately, there was no available table when they arrived at the
restaurant.

ASSESSMENT
CRITERIA
Very Needs
Excellent Satisfactory
Satisfactory Improvement TOTAL
(5pts) (3pts)
(4pts) (1pts)
Guest are
acknowledged
as soon as they
arrive.          
 Guests are
greeted with an
appropriate
welcome.          
 Details of
rservations are
checked based
on established
standard policy.          
 Welcoming and Greeting a Guest

Make a narrative report based on the video presented about Welcoming and Greeting
a Guests considering the following questions.
1. Is the receptionist well- groomed?

2. Was the door opened for the guests?

3. Were guests acknowledged properly as soon as they arrive in the restaurant?

4. Were guests greeted properly and appropriately?

5. Did the receptionist make eye contact when welcoming/greeting guests?

6. Were the guests greeted with a sincere smile?

7. Were the guests who had prior reservations immediately escorted to their table?

8. Were the guests without reservation asked for their preferred section of the
dining room/ restaurant?

9. Where the guests who were made to wait advised on how long they will wait for
an available table in the dining area?

10.Were all the guests escorted to their table

Name: ______________________________ Yr. & Sec: ______________ Date: _____________

PERFORMANCE TASK IN TLE (Food & Beverage Services)