26/11/2018

system info at 13:14:03,Nov 26

Thank you for reaching us. Please hold while we transfer you to an agent.
system info at 13:14:03,Nov 26
You are now chatting with Ahmed7
ALVARO

Buenos días no puedo ponerme en contacto con ustedes para hacer efectiva la garantía de un producto al seg
no me deja enviar la orden ya que me indica que el tickeckt no existe
Ahmed7 at 12:53:49,Nov 26

Hello, welcome to GearBest Pre-sale Live Support! I would be more than happy to assist you.
ALVARO

ALVARO

MY tickeckt numbrer is WT

ALVARO

Good morning I can not get in touch with you to make effective the guarantee of a product by following the ste
let me send the order because it tells me that the tickeckt does not exist
system info at 12:57:28,Nov 26
Thanks for bearing with us. It'll be just a moment.
ALVARO

The clock presents battery problems which without using the device exhausts the battery in 1 day and the com
not work either frozen in 0. The clock has been reset and linked several times and the problem persists.
The version of the watch is 2.8.1 ofical de amazfit and has never been used for swimming or showering nor has
any blow.
I await your response to see how we can solve the problem
a greeting</pre>
Ahmed7 at 13:00:01,Nov 26

I sincerely apologize for the inconvenience that you have encountered.

Ahmed7 at 13:00:04,Nov 26

I apologize for the late reply.

Ahmed7 at 13:00:12,Nov 26

One moment please.

ALVARO

ALVARO

system info at 13:03:28,Nov 26

Thanks for bearing with us. It'll be just a moment.
system info at 13:06:28,Nov 26
We're sorry for the long wait. Please, give us just a little more time. Thank you.
Ahmed7 at 13:12:21,Nov 26

Would you please give me your order number? I will be glad to check it for you.
Ahmed7 at 13:12:27,Nov 26

I apologize for the late reply.

ALVARO

WW17112
system info at 13:17:14,Nov 26
Thanks for bearing with us. It'll be just a moment.
Ahmed7 at 13:17:18,Nov 26

Thank you! One moment please. I will check it for you.

Ahmed7 at 13:17:28,Nov 26

Sorry for the delay.

system info at 13:20:29,Nov 26
Excuse me, are you still there? Just checking.

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ALVARO

system info at 13:24:29,Nov 26

Thanks for bearing with us. It'll be just a moment.
Ahmed7 at 13:25:47,Nov 26

Would you please give me your order number? I will be glad to check it for you.
ALVARO

ig
ALVARO

WW17112
Ahmed7 at 13:27:02,Nov 26

Order number not the ticket I am sorry.

ALVARO

WT
ALVARO

this is the t
system info at 13:30:29,Nov 26
Thanks for bearing with us. It'll be just a moment.
Ahmed7 at 13:32:23,Nov 26

I apologize for the late reply.

Ahmed7 at 13:33:33,Nov 26

As far as I can see it's a wrong ticket number!

ALVARO

WT
ALVARO

I have just copie

ALVARO

it is the shame that the system said me when i tried to send all th
Ahmed7 at 13:35:14,Nov 26

So that's why I asked you please to give me oreder number.

ALVARO

could you check mi account? i only have

ALVARO

WW17112
ALVARO

this is the o
Ahmed7 at 13:35:58,Nov 26

Unfortunately, I don't have the authority to check your purchases.

ALVARO

the system does not work at all how can you do to resolve t
Ahmed7 at 13:37:50,Nov 26

Yes I found your order.

Ahmed7 at 13:37:53,Nov 26

I sincerely apologize for the inconvenience that you have encountered.

ALVARO

Ahmed7 at 13:38:32,Nov 26

We sincerely apologize for this issue. Kindly note that live chat is for Pre-sales issues only. To resolve it,our related aftersales
colleaue will contact you via ticket within 24 hours. You will also receive an email notification once they reply you or please
log into your account on the site and go to 'My Tickets' to check. Altenatively you may view your tickets here:
https://support.gearbest.com/ticket/ticket/ticket-list . You can continue your requests or questions in the ticket, and our
dedicated aftersales team will try their best to help you. Thank you for your understanding.
Ahmed7 at 13:39:55,Nov 26

Is there anything else I can do for you?

ALVARO

i can´t send a message thr

Ahmed7 at 13:40:56,Nov 26

Also kindly be informed that there were no any prior tickets made for this order.
Ahmed7 at 13:41:07,Nov 26

I am sorry but I don't quite understand your inquiry. Could you please repeat your question more specifically?

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ALVARO

Good morning I can not get in touch with you to make effective the guarantee of a product by following the ste
let me send the order because it tells me that the tickeckt does not exist
Ahmed7 at 13:42:22,Nov 26

Please rest assured that I would make you a new ticket.

ALVARO

im trying to send a message through the regular system but the system doesnt allow me to sen
Ahmed7 at 13:43:41,Nov 26

Don't worry Alvaro I am working on it. I will make you one instead. And you can record this chat to prove that you asked for
a ticket.
ALVARO

i want to find a solution so my purchase still ha

ALVARO

ok . then what do I hav

Ahmed7 at 13:44:40,Nov 26

Our related aftersales colleaue will contact you via ticket within 24 hours.
Ahmed7 at 13:44:59,Nov 26

You will also receive an email notification once they reply you or please log into your account on the site and go to 'My
Tickets' to check. Altenatively you may view your tickets here: https://support.gearbest.com/ticket/ticket/ticket-list
Ahmed7 at 13:45:07,Nov 26

Please let me know if I can provide any additional support, I would love to.
ALVARO

perfect , if you could send to my email our sonversation to explain to your colleag
Ahmed7 at 13:47:34,Nov 26

Aflter ending our chat, and in order to save our conversation, pease click the '+' button in the lower left-hand corner, then
choose 'Email Transcript'. You can refer to this screen shot for help: http://screencast.com/t/ThRnp9UlzS8q
ALVARO

i will be waiting for the customer support since i see the same ticket tha
Ahmed7 at 13:48:13,Nov 26

If there are any additional issues or further queries, please feel free to contact us. We look forward to seeing you again at
www.gearbest.com. Goodbye.

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