Professional Documents
Culture Documents
Final Term Exam Profesional Practices
Final Term Exam Profesional Practices
To be filled by Student
So what is Toyota doing to remedy its problems> in addition to massive recall, the
company’s president says that it is setting up a system to respond more quickly to complaints.
In fact, the automaker has promised to give regional executives a bigger role in issuing recalls
based on local consumer complaints, although Mr. Toyoda says that the final decisions
regarding recalls will continue to be made in Japan. The company is also holding twice-
yearly global quality meetings and more frequent regional quality meetings. And finally, the
company is re-committing itself to better training employees in quality control.
Q1: Describe the culture of Toyota Motor Corporation. Why do you think this type of culture
might be important to a car maker?
Q2: How do you think a long-standing culture that had such a strong commitment to quality
lost its ability to influence employee behaviours and actions? What lesson can be learned
about organizational culture from this?
Q3: Do you think it was important for MR. Toyoda to apologize for the company’s
decisions? Why? (Think in terms of the company’s stakeholders.)
Q4: what could other organizations learn from Toyota’s experiences about the importance of
organizational culture?