REVIEW EXERCISE

Nama : Alif Budi Santoso

NIM : 31.01.19.0037

I. Complete the sentences with the right words below.

operates itinerary code of practice foreign business trip
production
multinational customer care marketing market

1. Customer Care deals with customer satisfaction. It concerns with a set

of rules or code of practice to win the company’s customer loyalty.
2. When there is a company which operates in several countries, we call it
a multinational.
3. An itinerary is made in order to make good use of people’s time when
they’re going abroad and doing their foreign business trip.
4. Often product competition pushes a company to lower its production
cost in order to stay competitive.
5. In advertising a product, we need to know and understand our target
market.

II. Change the following sentences into direct or indirect questions.

1. Should we have work experience to join the training programmes?
Could you tell me if we had work experience to join the training
programmes?
2. Could you tell me if there is a possibility of working for the company after
training course?
There was a possibility of working for the company after training
course?
3. When is the next train to Brussels?
Can you tell mi when was the next train to Brussels?
4. Can you tell me if the restaurant serves Italian or French food on
Wednesday?
When is the restaurant serves Italian or French food on
Wednesday?
5. Can you tell me what language you speak?
What do you language speak?
III. Present simple or present continuous. Read the text and choose the
correct tense for the verbs in brackets ( ).

British Airways is an international airline which (carry) 1carrying over 28

million passengers each year. They (look) 2looking for graduates with
potential or management.

SmithKline Beecham is a transnational healthcare company. SB (be) 3are

involved in research, development, production and marketing of healthcare
products, and (employ) 4employed 54,000 people worldwide.

Aldi is a large, international food retailer. It (have) 5has over 100 stores in
the UK and (open) 6 opened many new stores.

IV. Correct the sentences. Put the verbs into the correct tense, present
simple or present continuous

1. I’m not knowing what time the lesson starts.

I’m not knowing what time the lesson start.
2. They spend time with their family in Germany at the moment.
They spending time with their family in Germany at the moment.
3. The manager think of making his staff learn from their mistake right
now.
The manager think of making his staff to learning from their
mistake right now.
4. We’re usually going out for a pizza about once a week.
We’re usually go out for a pizza about once a week.

V. Read the information about Boeing and answer the questions. Ignore
the repeating words for the moment.

1. What does Boeing do?

They’re use Boeing Aircraft
2. What three sectors does Boeing operate in?
Boeing manufactures civil aircraft, military aeroplanes and develops
advanced computer technology.
3. Where is the company based? What nationality is the company?
The company based in Seattle, Washington. Nationality the company
is America.
 Re-write the paragraphs. This time make sure that you avoid
repetition. Think about which nouns are repeated and which words
can replace them. (the company, it, they, these, one, one of them,
others)

The Boeing company is an enormous American aerospace company

which manufactures aircraft. Over 400 airlines use Boeing aircraft.
Boeing manufactures civil aircraft. Boeing manufactures military
aeroplanes and develops advanced computer technology. The US
government buys its military planes, systems and space vehicles from
Boeing.

Boeing’s headquarters are in Seattle, Washington State. 87,000

people work for it in Seattle. Over 116,000 work directly for it in the USA
and Canada. 60% of the company sales are overseas.

VI. Making offers

Write two dialogues. One dialogue consists of expressions of making
and accepting offers, and the other includes the expressions of making
and declining offers.

making and accepting offers

A : Good morning, Madam. I’m Jennie from Signora. We sell a wide range of
cooking equipment. Are you willing to listen to our product oefferings?
B : oh, good morning. Yes, of course. What products do you have now?
A : We have new product such as standing mixer, food processor and hand
mixer digital. If you buy one of our products I will give you a beautiful
gift. Purchases can be paid in cash or credit. Are you interested in
buying our products?
B : Hmm, okay I will by a hand mixer digital because I need it. And you
have the product I want. I’ll pay in cash.
A : Thank you Madam. This is your products and gift for you. Happy
shopping, Madam.
making and declining offers
A : Good morning, Madam. I’m Jennie from Signora. We sell a wide range of
cooking equipment. Are you willing to listen to our product oefferings?
B : oh, good morning. Yes, of course. What products do you have now?
A : We have new product such as standing mixer, food processor and hand
mixer digital. If you buy one of our products I will give you a beautiful
gift. Purchases can be paid in cash or credit. Are you interested in
buying our products?
B : I’m sorry, I still don’t want one of the products you offer. Can you leave
me a phone number if someday I need one of the products you offer and
I’ll call you?
A : This is my name card. Contact me if you want to shop our products.
Thank you Madam.