ISMAT MESBAH UDDIN

12/A, BLOCK-A, ABDUS SOBHAN ROAD, BASUNDHARA R/A, DHAKA

Mobile: 880 1717960697
Email: ismat.mesbah@gmail.com

Career Objective

To obtain a competitive position in an organization, where my skills can be utilized effectively and would be
pleased to occupy in a role that would further increase my knowledge and cultivate my analytical skills
developed through academic achievements to build a satisfying career where there is opportunity to work with
people in an excellent environment with passion and dedication.

Education

 Master of Arts in Philosophy from University of Dhaka, Obtained Second Class, Year: 2010
(Exam held in 2011)
 Bachelor of Arts (Honors) in Philosophy from University of Dhaka, Obtained Second Class
Year: 2009 (Exam held in 2010)
 HSC in Humanities group from Karnafuli Degree College under Chittagong Board, Obtained First
Division, Year: 2002
 SSC in Humanities group from Kaptai High School under Chittagong Board, Obtained First Division
Year: 1999

Work Experience

Designation: Guest Service Executive, Call Center, Cards & Payments. Employer: BRAC Bank Ltd.
Service Period: 1st May, 2014 - Continue
Responsibilities:

 Receive customer queries, complaints, requests and suggestion calls through Call Centre and
provide accurate response and information to customers.
 Ensure first contact resolution in every possible cases.
 Follow-up on issues where there are dependencies on other units and call back customers with
resolution in due time.
 Ensure superior service level to all customers by maintaining quality of communication and
professionalism.
 Provide Retail & SME product information in an efficient, professional and positive manner.
 Maintain proper documentation of complaint/request records.
 Stay updated with the information about the company’s products and services at all times.
Skills and Abilities

 Research skills: essay research via library/Internet and newspaper archives

 Fast and proficient IT: Word, Access, excel, Internet Explorer, email, HTML
 Teamwork: enjoy working in both team environments and independently
 Problem solving: involvement in complex, low-budget projects, with time constraints
 Communication skills: expressing critical opinions in essays and seminars
 Dependability: handled many sensitive issues at Call Center
 Providing excellent customer service: customer focused employment; liaising as a runner
 Creativity: writing short stories, poems as well as jokes of certain social and political issues
INTERESTS:

 Television: watching intelligent drama, sport and documentaries

 Literature: continue to pursue this interest by reading a diverse range of texts
 Music: listening to many different genres of music and going to concert or music fests
 Creative writing: currently planning and writing a short film screenplay

Personal Information
Name : IsmatMesbah Uddin
Father’s Name : Md. Mohi Uddin Chowdhury
Mother’s Name : Khorseda Begum
Gender : Male
Date of Birth : 05/01/1983
Marital Status : Single
Nationality : Bangladeshi
Blood Group : O (positive)
Mobile : 880 1717960697
E-mail : ismat.mesbah@gmail.com
Present Address : 12/A, BLOCK-A, ABDUS SOBHAN ROAD, BASUNDHARA R/A, DHAKA
Permanent Address: Vill.-Pihar, P.O- Korpai, P.S- Chandina, Dist.- Comilla

References

1. Name: Md. Aminul Haque

Designation: Joint District & Session Judge, Rajbari
Department of Justice
Contact: 01706078223
E-mail: reyad.aminul@yahoo.com

2. Name: Mohammad NureAlam Siddique

Designation: Executive Engineer
Electric Generation Company of Bangladesh Ltd.
Contact: 01777799646
E-mail: noore.alam@egcb.com.bd

"I CERTIFY THAT ALL INFORMATION STATED IN THIS CV IS TRUE AND COMPLETE TO THE BEST OF
MY KNOWLEDGE."

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