Personal Information

“Community Mart” is a trademark of Community Mart India Private Limited, a company incorporated under

the Companies Act, 2013 with its registered office at  Plot 64H, Sector 18, Gurgaon -122001 (Company).

The domain name www.communitymart.com is owned by the Company. The Company holds a FSSAI

license, bearing no. : 10018064001545.

Please feel free to reach out to us at our Customer Care helpline:

1-800-208-8888 (Toll Free)

It is strongly recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this

site (hereinafter the “Marketplace”), you agree to be bound by the same and acknowledge that it constitutes an

agreement between you and the Company (hereinafter the “User Agreement”). If you do not agree with this

User Agreement, you should not use or access the Marketplace for any purpose whatsoever.

This document is published in accordance with the provisions of Rule 3 of the Information Technology

(Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the

Company without notice. It is therefore strongly recommended that you review the User Agreement, as

available on the Marketplace, each time you access and/or use the Marketplace.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through

and/or using the Marketplace at any point in time.

Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at

<info@Communitymart.com>

Services Overview

The Marketplace is a platform for domestic consumers to transact with third party sellers, who have

been granted access to the Marketplace to display and offer products for sale through the Marketplace. For

abundant clarity, the Company does not provide any services to users other than providing the Marketplace as
a platform to transact at their own cost and risk, and other services as may be specifically be notified in

writing.

The Company is not and cannot be a party to any transaction between you and the third party sellers, or have

any control, involvement or influence over the products purchased by you from such third party sellers or the

prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties

and liabilities associated with any products offered on the Marketplace.

Services on the Marketplace are available to only select geographies in A&N Islands, and are subject to

restrictions based on business hours and days of third party sellers.

Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not

met. You will be informed of such delivery charge at the stage of check-out for a transaction through the

Marketplace.

Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including

minors, un-discharged insolvents etc. are not eligible to use/access the Marketplace.

However, if you are a minor, i.e. under the age of 18 years, you may use/access the Marketplace under the

supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are

however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the

sale of which to minors is prohibited.

The Marketplace is intended to be a platform for end-consumers desirous of purchasing product(s) for

domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not

eligible to use the Marketplace to purchase products from third-party sellers, who have been granted access to

the Marketplace to display and offer their products for sale through the Marketplace.

The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your

registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that

you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through
evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the

terms of this User Agreement.

In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-

determined criteria based technology and accordingly, from time to time, your usage may be restricted or

blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine

domestic user of the Platform, please contact us for assistance.

License & Access

The Company grants you a limited sub-license to access and make personal use of the Marketplace, but not to

download (other than page caching) or modify it, or any portion of it, except with express prior written consent

of the Company. Such limited sublicense does not include/permit any resale or commercial use of the

Marketplace or its contents; any collection and use of any product listings, descriptions, or prices; any

derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of

another third party; or any use of data mining, robots, or similar data gathering and extraction tools. The

Marketplace or any portion of the Marketplace may not be reproduced, duplicated, copied, sold, resold, visited,

or otherwise exploited for any commercial purpose without express prior written consent of the Company. You

may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information

(including images, text, page layout, or form) of the Marketplace or of the Company and/or its affiliates

without the express prior written consent of the Company. You may not use any meta tags or any other

“hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the

Company. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or

any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of

the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate

means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any

information

1. belongs to another person and to which you do not have any right;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,
paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically
 objectionable, disparaging, relating or encouraging money laundering or gambling, or
otherwise unlawful in any manner whatever;
3. harms minors in any way;
4. infringes any patent, trademark, copyright or another proprietary/intellectual property
rights;
5. violates any law for the time being in force;
6. deceives or misleads the addressee about the origin of such messages communicates any
information which is grossly offensive or menacing in nature;
7. impersonates another person;
8. contains software viruses or any other computer code, files or programs designed to
interrupt, destroy or limit the functionality of any computer resource;
9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations
with foreign states, or public order or causes incitement to the commission of any
cognizable offense or prevents investigation of any offense or is insulting any other
nation;
10. is misleading or known to be false in any way.

Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

Account & Registration Obligations

All users must register and log in for placing orders on the Marketplace. You must keep your account and

registration details current and correct for all communications related to your purchases from the Marketplace.

By agreeing to the Terms of Use, the user agrees to receive promotional or transactional communication and

newsletters from the Company and its partners. The user can opt out from such communication and/or

newsletters either by or by contacting the customer services team of Marketplace and placing a request for the

same.

As part of the registration process on the Marketplace, the Company may collect the following personally

identifiable information about you, including but not limited to Name , email address, age, address mobile

phone number and other contact details, demographic profile (like your age, gender, occupation, education,

address etc.) and information about the pages on the Marketplace you visit/access, the links you click on the

Marketplace, the number of times you access a particular page/feature and any such information. Information

collected about you is subject to the Privacy Policy of the Company (https://Community Mart.com/privacy),

which is incorporated in these Terms of Use by reference.

Pricing
The Company aims to ensure that prices of all products offered for sale are true and correct. However, from

time to time, the prices of certain products may not be current or may be inaccurate on account of technical

issues, typographical errors or incorrect product information provided to the Company by third-party seller.

In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the

order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the

time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher

than its MRP (Maximum Retail Price).

Order Limit
 A customer is eligible to place 4 live orders.
 A customer cannot place his 5th order if his 4 orders are still live.
 Live order refers to all those orders which are not delivered.
 Single customer can place 4 different orders at once.

Coupons and Promo Codes

From a time to time, the Company may at its discretion offer a user promotional codes or coupons entitling

you to encash the applicable value of such codes/coupons against purchases made on the Marketplace. Unless

specifically stated on the code or coupon, a promotional code or coupon shall:

1. Expire at 12:00 AM (inclusive of the issuance date) from the date of issuance endorsed
thereon;
2. Have a maximum discount or cashback value of INR 50.00 only.

At the time of using promotional codes and coupons for a purchase on the Marketplace, the payment mode

“cash on delivery” shall not be available for making payments towards the order.

Community Mart Cashback

These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of

or derogation to the terms and conditions governing the use/access of Marketplace.

1. A user shall be entitled to cashback on a specific purchase/order as indicated at the time

of checkout of the final order on the Marketplace.
 2. No Cashback shall be available for orders which are cancelled. Any Cashback offered
may be recovered by the Company, without notice to the user, in such cases. Any
Cashback offered for orders for which a refund claim is made, whether in part or in full,
shall be adjusted to remove Cashback attributable to the extent of the order refunded.
This condition shall apply strictly and notwithstanding the display of cashback on any
specific item(s) listed on the Application as an item specific cashback.
3. Cashback shall mean the grant of credit for the amount of eligible cashback, shall be
added to the users ‘Promotional/Cashback’ section of his/her ‘Community Mart Wallet’
account, and shall in no event imply that the cashback shall be credited to a user’s bank
account or card account or refunded in cash at any time. Community Mart Wallet is
powered by Citruspay and use thereof is subject to additional terms and conditions.
4. Cashback offers cannot be clubbed with any other offers and cannot be assigned/
transferred to any other person.
5. The Company reserves the right to, without liability or prejudice to any of its other rights,
at any time, without previous notice and from time to time, withdraw/suspend /
amend/cancel the Cashback offers, and the terms applicable thereto.
6. Cashback will reflect in a user’s Community Mart Wallet within 6-12 hours; however, for
some coupons it can take 7 working days from the delivery of the order for the cashback
to reflect.Cashback credit available is usable only on the Application and no other
platform, website, store or otherwise. Promotional cashback credited can be subjected to
expire at the discretion of Community Mart.
Cashback will expire after a minimum duration of 60 days from last order unless
specified or added through a separate campaign, which can be subject to a shorter expiry
time.
7. Users shall not hold the Company or its group entities, or affiliates, their respective
directors, officers, employees, agents, responsible for or liable for, any actions, claims,
demands, losses, damages, costs, charges and expenses which a user claims to have
suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on
account of any purchase made through the Application, whether with or without
Cashback.
8. The Company does not in any manner endorse or support or promote, in any specific
manner, the purchase of products or undertaking of transactions inter alia which are
subject to Cashbacks.
9. Cashbacks are only available on versions 2.5 and above of the Application.
10. Cashback and discount codes are not applicable on ghee, edible oil, baby food products
and any cashback amount used from Community Mart Wallet while placing the order.

Community Mart is now live with UPI 

Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments

Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of

India and works by instantly transferring funds between two bank accounts on a mobile platform.

UPI is built over Immediate Payment Service (IMPS) for transferring funds.
How does it work?

 UPI would appear as a separate tab on the Payment Options page on your android
application
 Once you click on the UPI option, it would scan your device to find out the UPI apps on
your phone
 You can choose one of the apps to pay for the order and complete the transaction

Refund against the transaction (if any) would be reflected in your respective account within 10 working days

post initiation

Cancellations

 As a user, you may cancel an order placed by you before the order enters the “Enroute”
stage. For any permitted cancellations, we will refund payments, if any, made by you
under the relevant order within approximately 48-72 hours.
 Orders may be cancelled by the Company in any of the following cases: (a) if it is
suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected
that a customer has undertaken a transaction which does not conform to or violates these
Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for
any reason outside the control of the Company including causes for delivery related
logistical difficulties. For such cancellations, the Company will refund the payment, if
any, made by you under the relevant order within 72 hours.
 Further, while precautions are taken to ensure accuracy of product specifications, the
details of a product as reflected on the Marketplace may be inaccurate due to technical
issues, typographical errors or incorrect product information provided to the Company by
third party seller and in such an event you shall be notified as soon as such error comes to
the notice of the Company. In such event, the Company reserves the right to cancel your
order and grant credit/coupon for the value of the returned product. Such credit shall be
available for use against a subsequent invoice for transactions on the Marketplace.
 We maintain a list of all fraudulent transactions and non-complying users, and reserve the
right to deny access to such users at any time or cancel any orders placed by them in
future.

Returns & Refunds

 To combat the Corona pandemic, we’re minimising contact points, and hence, will not be
able to process returns if not done at doorstep,each return request will be reviewed and
actioned considering current situation, all below benefits of return policy are void till 31st
March’20.
 The Marketplace has a “no questions asked return and refund policy” which entitles all
users who have purchased a product on the Marketplace to return the product at the time
of delivery if they are not satisfied with the quality of the product. In case you are not
available at delivery to check the quality of the product(s), you may raise a complaint
within 24-48 hours of delivery. To pass feedback to the merchants to improve the
 services, it is mandatory to share the images of the items which you were dissatisfied
with. Subject to acceptance from the third-party seller of the product, the Company may
take the returned product back and grant credit/coupon in lieu of the value of the returned
product. Such credit shall be available for use against a subsequent invoice for
transactions on the Marketplace.
 You may request for a refund/replacement within 7 days of delivery, for Electronics and
Cookware products with all original tags & packaging intact in case of any quality issues.
It is also requested that a user should check if the product seal is intact (i.e. not broken)
while accepting the order to avoid any kind of damage related complaints post delivery.
 Further, it is clarified that for electronic and cookware products, no returns shall be
accepted post 7 days of delivery and the user should get in touch with the
Brand/Manufacturer with original invoice given at the time of delivery from Community
Mart.
Please note: Few items listed may or may not carry a seller warranty to which
Community Mart will support basis return policy.
 Refund, if any, shall be made at the same issuing bank through which the Product was
purchased. For cash on delivery transactions, the User has the option to receive the refund
as Community Mart Cash in the Community Mart wallet or the refund can be credited in
any bank account via NEFT (for which the User shall have to share the bank details).
 For payments made through electronic means like debit card, credit card, net banking,
wallet etc. refund shall be made using the same payment mode.
 All refunds shall be made in Indian Rupees only.

You Agree and Confirm

 That in the event any product delivery is delayed or is returned from its destination on
account of a mistake by you (e.g. providing the wrong name or address or other
incorrect/misleading information), any additional costs incurred by the Company for re-
delivery of the product(s) shall be borne by you
 We will not be held responsible for any delay or failure to make delivery of your order if
the delay or failure arises from any cause which is beyond our reasonable control.
 You agree to use the services provided by the Company for lawful purposes only, and
comply with all applicable laws and regulations while using/accessing and transacting on
the Marketplace.
 You will provide authentic and true information in all instances where any information is
requested of you. The Company reserves the right to confirm and validate the information
and other details provided by you at any point of time.
 If at any time, the information provided by you is found to be false or inaccurate (wholly
or partly), the Company shall have the right in its sole discretion to reject registration,
cancel all orders, and debar you from using its services and other affiliated services in the
future without any prior intimation whatsoever, and without any liability to you.
 You are accessing the services made available by the Company and transacting at your
sole risk and are using your best and prudent judgement before entering any transaction
through the Marketplace.
 Before placing an order, you acknowledged to have checked and reviewed the product
description carefully and in sufficient detail. By placing an order on the Marketplace, you
 agree to be bound by the conditions of sale included in the item’s description without
exception.
 Notwithstanding the right of the Company on cancellation of the order, any Product in
the order may be replaced by the Company in case of unavailability or for other reasons
outside the control of the Company, subject to you may refuse to accept such
replacement/substitute product. For such cancellations, the Company will refund the
payment of the order/product, if any, made by you under the relevant order within 72
hours.

Disclaimers

 You acknowledge and undertake that you are accessing the services on the website and
transacting at your own risk and are using your best and prudent judgement before
entering into any transactions. The Company make best efforts to display available
products, including in respect of their colour, size, shape and appearance, as accurately as
possible. However, the actual colour, size, shape and appearance may have variations
from the depiction on your mobile/computer screen.
 The Company does not make any representation or warranties in respect of the products
available on the Marketplace nor does the Company implicitly or explicitly support or
endorse the sale or purchase of any products on the Marketplace. The Company accepts
no liability for any error, inaccuracy or omission of third parties or for information/inputs
received from third parties and provided to you through the Marketplace or otherwise.
 You acknowledge and agree that the Company shall not, at any time, have any right, title
or interest to any product(s), which is subject to a bipartite sale and purchase contract
between you and the relevant third party seller. The Company does not have any control
over the quality, failure to provide or any other aspect whatsoever of the product(s) and is
not responsible for damages or delays on account of products which are out of stock,
unavailable or back ordered.

Reviews, Feedback, Submissions

 All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed,
submitted or offered on the Marketplace or otherwise disclosed, submitted or offered in
connection with use of the Marketplace (collectively, the Comments) shall be and remain
the property of the Company. Such disclosure, submission or offer of any Comments
shall constitute an assignment to the Company of all worldwide rights, titles and interests
in all copyrights and other intellectual properties in the Comments. Thus, the Company
shall exclusively own all such rights, titles and interests in the Comments and shall not be
limited in any way in its use, commercial or otherwise.
 The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative
works from any Comments, and publish, display and distribute any Comments submitted
for any purpose whatsoever without restriction and without compensating the user in any
way. The Company is and shall be under no obligation to: (i) maintain any Comments in
confidence; or (ii) pay compensation for any Comments; or (iii) respond to any
Comments. You agree that any Comments submitted by you on the Marketplace will not
violate the Terms of Use or any right of any third party, including copyright, trademark,
privacy or other personal or proprietary right(s), and will not cause injury to any person
 or entity. You further agree that no Comments submitted by you on the Marketplace will
be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or
contain software viruses, political campaigning, commercial solicitation, chain letters,
mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no
obligation) to monitor, edit and/or remove any Comments submitted on the Marketplace.
You hereby grant the Company the right to use names that you submit in connection with
any Comments. You agree not to use a false email address, impersonate any person or
entity, or otherwise mislead as to the origin of any Comments you submit. You are, and
shall remain, responsible for the content of any Comments you make and you agree to
indemnify the Company and its affiliates against all claims, loss and liabilities resulting
from any Comments you submit.
 Further, any reliance placed on Comments available on the Marketplace from a third
party shall be at your sole risk and expense.

Copyright & Trademark

 The Company, its suppliers and licensors expressly reserve all intellectual property rights
in all text, programs, products, processes, technology, images, content and other materials
which appear on the Marketplace. Access to or use of the Marketplace does not confer
and should not be considered as conferring upon anyone any license, sub-license to the
Company’s intellectual property rights. All rights, including copyright, in and to the
Marketplace are owned by or licensed to the Company. Any use of the Marketplace or its
contents, including copying or storing it or them in whole or part is prohibited without the
express prior written consent of the Company.
 You may not modify, distribute or re-post anything on the Marketplace for any purpose.
The names and logos and all related product and service names, design marks and
slogans are the trademarks/service marks of the Company, its affiliates, its partners or its
suppliers/service providers. All other marks are the property of their respective owners.
No trademark or service mark license is granted in connection with the materials
contained on the Marketplace. Access to or use of the Marketplace does not authorize
anyone to use any name, logo or mark in any manner. References on the Marketplace to
any names, marks, products or services of third parties or hypertext links to third party
sites or information are provided solely as a convenience to you after having express
consent from third parties and do not in any way constitute or imply the Company’s
endorsement, sponsorship or recommendation of the third party, the information, its
product or services.
 The Company is not responsible for the content of any third-party sites and does not
make any representations regarding the content or accuracy of material on such sites. If
you decide to access a link of any third-party websites, you do so entirely at your own
risk and expense.
 Wholesale Trading Terms
 You acknowledge and agree that the terms and conditions set out on the Marketplace
(including as contained herein – (Conditions-of-Supply and Wholesale Trade) are the
terms and conditions applicable to any order placed by you on the App, unless a separate
written instrument is executed in relation to a specified order to prevail over these
Conditions of Contract
Objectionable Material

 You understand that by using the Marketplace or any services provided on the
Marketplace, you may encounter content that may be deemed by some to be offensive,
indecent, or objectionable, which content may or may not be identified as such. You
agree to use the Marketplace and any service at your sole risk and that to the fullest
extent permitted under applicable law, the Company and its affiliates shall have no
liability to you for any content that may be deemed offensive, indecent, or objectionable
to you.

Indemnity

 You agree to defend, indemnify and hold harmless the Company, its employees,
directors, officers, agents and their successors and assigns from and against any and all
claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused
by or arising out of claims based upon a breach of any warranty, representation or
undertaking in this User Agreement, or arising out of a violation of any applicable law
(including but not limited in relation to intellectual property rights, payment of statutory
dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss
of service by other subscribers and infringement of intellectual property or other rights).
This clause shall survive the expiry or termination of this User Agreement.

Limitation of Liability

 The aggregate liability of the Company, if any, that is established and ordered by a court
of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of
the money charged from a user for purchases made pursuant to an order under which
such liability has arisen and been established.
 It is acknowledged and agreed that notwithstanding anything to the contrary, the
Company shall not be liable, under any circumstances, whether in contract or in tort, for
any indirect, special, consequential or incidental losses or damages, including on grounds
of loss of profit, loss of reputation or loss of business opportunities.

Termination

 This User Agreement is effective unless and until terminated, either by you or by the
Company. You may terminate this User Agreement at any time, provided that you
discontinue any further use of the Marketplace. The Company may terminate this User
Agreement at any time and may do so immediately without notice, and accordingly deny
you access to the Marketplace.
 The Company’s right to any comments and to be indemnified pursuant to the terms
hereof, shall survive any termination of this User Agreement. Any such termination of
the User Agreement shall not cancel your obligation to pay for product(s) already ordered
from the Marketplace or affect any liability that may have arisen under the User
Agreement prior to the date of termination.
 Governing & Jurisdiction
  The User Agreement shall be governed by and construed in accordance with the laws of
India, without giving effect to the principles of conflict of laws thereunder.
 Any dispute or difference, whether on the interpretation or otherwise, in respect of any
terms hereof shall be referred to an independent arbitrator to be appointed by the
Company. Such arbitrator’s decision shall be final and binding on the parties. The
arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as
amended or replaced from time to time. The seat of arbitration shall be Delhi and the
language of the arbitration shall be English.
 Subject to the aforesaid, the Courts at Port Blair shall have exclusive jurisdiction over
any proceedings arising in respect of the User Agreement.

Grievance Policy

 In accordance with Information Technology Act, 2000 and the Information Technology
(Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance
Officer who can be contacted for any complaints or concerns pertaining to the
Marketplace, including those pertaining to breach of the Terms of Use or any other
policies are published as under.

Prashant Panicker

Community Mart India Private Limited

Plot 64H, Sector 18

Gurgaon, Haryana – 122011

Email address: info@Communitymart.com

Privacy Policy

“Community Mart” is a trademark of Community Mart India Private Limited (“Company”), a company

incorporated under the Companies Act, 2013 with its registered and corporate office at Plot 64H, Sector 18,

Gurgaon 122001. The domain name Community Mart.com is owned by the Company.

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s

‘Privacy Policy’ which details the manner in which information relating to you is collected, used and

disclosed.
Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app

you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage

and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of

collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to

change from time to time without notice. It is strongly recommended that you periodically review our Privacy

Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at

info@communitymart.com.

The collection, Storage and Use of Information Related to You.

We may automatically store certain information including but not limited to information about your web

browser, IP address, cookies stored on your device and other information about you based upon your

behaviour on the website. We use this information to do internal research on our users’ demographics, interests

and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on

an aggregated basis. This information may include the URL that you just came from (whether this URL is on

the website or not), which URL you next go to (whether this URL is on the website or not), your computer

browser information, your IP address, and other information associated with your interaction with the website.

We also collect and store personal information provided by you from time to time on the website/app. We only

collect and use such information from you that we consider necessary for achieving a seamless, efficient and

safe experience, customized to your needs including:

1. To enable the provision of services opted by you;

2. To communicate necessary account and product/service related information from time to
time;
3. To allow you to receive quality customer care services;
4. To undertake necessary fraud and money laundering prevention checks, and comply with
the highest security standards;
5. To comply with applicable laws, rules and regulations; and
 6. To provide you with information and offers on products and services, on updates, on
promotions, on related, affiliated or associated service providers and partners, that we
believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the

Company to carry out your service request, may be shared with such third party.

We also do use your contact information to send you offers based on your interests and prior activity. The

Company may also use contact information internally to direct its efforts for product improvement, to contact

you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from

its contest sponsors or advertisers.

Contacts Permissions: If you allow us to access your contact list information including you and your

contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your

friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app,

send across referral links to your friends/contacts, etc. We may also use this information to make

recommendations for groceries. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit

card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are

committed to keeping all such sensitive data/information safe at all times and ensure that such data/information

is only transacted over secure website of approved payment gateways which are digitally encrypted and

provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with

you. Additionally your information may be used to communicate with you, screen orders for potential risk or

fraud, use of preferences related information for advertising purposes and site optimization.

Device information: We may need your device permission to get information about your device, like OS

(operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs,

we intend to optimize your order experience and thereby serving you better.

Location: This permission enables us to give you the benefit of delivering the product to your address and also

to provide location specific deals with personalized in-funnel experience.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a

transaction and to validate your mobile number. This provides you a seamless purchase experience while

making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact

centres directly through the app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to

your email.

Photo/ Media/ Files: We take media storage permissions to cache the Community Mart images to provide

seamless and fast experience while browsing Community Mart app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we

optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice,

defected products etc., in our customer chat feature.

To the extent possible, we provide you the option of not divulging any specific information that you wish for

us not to collect, store or use. You may also choose not to use a particular service or feature on the

website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by you following security

practices yourself, such as not revealing account/login related information to any other person and informing

our customer care team about any suspicious activity or where your account has/may have been compromised.

Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web

page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files

placed on your hard drive or device that assist us in providing our services and may include an anonymous

unique identifier. Company offers certain features that are only available through the use of a “cookie”.

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies

can also help the Company provide information that is targeted to your interests. Most cookies are “session
cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are

always free to decline our cookies if your browser permits, although in that case you may not be able to use

certain features on the website and you may be required to re-enter your password more frequently during a

session.

Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed

by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties

send us correspondence about your activities on the website, the Company may collect such information into a

file specific to you.

The Company does not retain any information collected for any longer than is reasonably considered necessary

by us, or such period as may be required by applicable laws. The Company may be required to disclose any

information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such

websites which we do not manage and control.

Choices Available Regarding Collection, Use and Distribution of Information

To protect against the loss, misuse and alteration of the information under its control, the Company has in

place appropriate physical, electronic and managerial procedures. For example, the Company servers are

accessible only to authorized personnel and your information is shared with employees and authorized

personnel on a need to know basis to complete the transaction and to provide the services requested by you.

Although the Company endeavours to safeguard the confidentiality of your personally identifiable information,

transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you

agree that the Company will have no liability for disclosure of your information due to errors in transmission

and/or unauthorized acts of third parties.

Please note that the Company will not ask you to share any sensitive data or information via email or

telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive
data or information and forward the information relating to the same to info@Community Mart.com for

necessary action.

Communication with Company

If you wish to correct or update any information you have provided, you may do so online, on the website

itself. Alternatively, you may contact the Company to correct or update such information by sending an email

to: info@Community Mart.com.

In the event of loss of access to the website, you may contact the Company by sending an email to:

info@Community Mart.com.

In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance

Officer of the Company at:

Prashant Panicker

Community Mart India Private Limited

Plot 64H, Sector 18

Gurgaon, Haryana – 122011

Email address: info@Community Mart.com

GST effect on our delivery:

As our nation welcomes the ‘One Nation, One Tax’’ initiative, effective from  July 1st 2017, we at Community

Mart also welcome this change by making our processes fully compliant with GST.

We guarantee you that we still will get you the lowest prices on all your items. Moreover, your orders will be

fulfilled as usual and in line with the GST guidelines.

What are the changes you can expect at our end?

Since the government has exempted certain goods from GST, you will receive invoices for them separately.

Which means that your order will now be broken down into 3 components:

At the delivery, our field executive will hand over a delivery statement, listing down all the items you have

ordered.

A Delivery Statement for you to check all the items you’ve ordered

A Tax Invoice showing all the items that have been taxed

A Bill of Supply

We assure you that you will receive all the GST benefits and lower priced items, as always from Community

Mart. If you still have any questions, please feel free to reach out to us at our Customer Care helpline:

18002088888

Community Shopping

 Invite family and friends near you to join society groups.

 Group gets 1 point for every 1 rupee spent.
 On reaching every 1,00,000 points, every member whose order gets delivered is eligible
for Rs. 50 cashback.
 Group gets 5 points for every 1 rupee spent by a new user.
 Only 1 group can be joined at a time. If you join another group, you will be removed
from the last group.
 Cashback will be credited within 7 days of achieving the point milestones of 1 lakh, 2
lakh and so on.
 No cashback will be credited for just joining the group.

Communication with Company

If you wish to correct or update any information you have provided, you may do so online, on the website

itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail

to: info@Community Mart.com.

In the event of loss of access to the website, you may contact the Company by sending an e-mail

to: info@Community Mart.com.
 In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance

Officer of the Company at:

Prashant Panicker

Community Mart India Private Limited

Plot 64H, Sector 18

Gurgaon, Haryana – 122011

Email address: info@communitymart.com

Community Mart

Shop on the go and buy groceries, fresh fruits & vegetables, cakes & other bakery items, meats & seafood, cosmetics, mobiles &

accessories, electronics and baby care products. We get it all delivered at your doorstep within hours. You not only save time but

also money with our best prices and offers. We get savings.

Single app for all your daily needs

Order thousands of products at just a tap; milk, eggs, bread, cooking oil, ghee, atta, rice, fresh fruits & vegetables, spices, chocolates,

chips, biscuits, Maggi, cold drinks, shampoos, soaps, body wash, pet food, diapers, electronics, other organic and gourmet products

from your neighbourhood stores.