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Knowledge itself is the ability to apply the tacit and explicit information in
problem-solving, decision making or effecting an improvement within the core
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values of an organization.
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A KM model is a structured way to look at the process of KM used by an Email Address *
organization in order to investigate its properties and tailoring it to the
organization’s specific needs. All models basically have four parts:
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1. Information capture
2. Storage
3. Customization SPECIAL OFFER FOR A LIMITED TIME
4. and Use
Some models like the Nonaka Model elaborates more on the “Use” and
“creation” parts while the Zack Model concentrates more on the customization
part or the refinement of the information.
Note: You can setup your own Knowledge Management site with Helpie.
WIIG Model
Karl Wiig, proposed his KM model in 1993 with the claim that knowledge will be
useful and valuable only if it is organized and synchronized. According to Wiig,
the ultimate purpose of KM is “to make the organization intelligent-acting by
facilitating the creation, accumulation, deployment, and use of quality
knowledge.” Through his KM cycle, WIIG attempts to show how knowledge is
built and used by individuals and organizations.
Connectedness: To understand the big picture and realize how knowledge may
be used it is important that different parcels of knowledge are interconnected.
This helps pull out related information quickly and assimilate in decision making.
Congruency: This is the alignment between facts and figures, concepts and
content to the organization’s objectives and the utility will be directly
proportional to how the knowledge becomes a crutch for problem-solving.
Internalisation: Simply put this is training with a purpose. If you need to fix your
water heater, you first “internalise” or learn the “explicit” knowledge which the
user manual may contain in order to then use this knowledge to troubleshoot.
Similarly, an organisation may need experts to pore over certain documented
information to troubleshoot a manufacturing line to reduce rejections or
streams of financial data to plug profitability leaks.
Each of these stages is networked using pure logic in order to facilitate analysis
of the knowledge repository and clear mapping of each of the stages of the KM
cycle. Let’s look at these stages a little more closely:
At the information, stage focus is given to the quality and accuracy of the
information. This in the context of where our materials come from and what
specifications they carry can range from, scope, breadth, depth, credibility,
accuracy, timeliness, relevance, cost, exclusivity etc.
You have many vendors of wheat flour and each has given you a different
specification and price for the same flour and delivery schedule.
Refinement
Logical, e.g., restructuring the information into preset formats, indexing and
integrating this information into a larger group of information to be used later.
This information will be used downstream during the stages of product creation,
e.g., information required for recipe and label creation, packaging, and claim
elements, etc.
Distribution
Here the various recipients of the information are defined, and the mode in
which they may receive this information is also defined, e.g., mails, prints,
dossiers, etc. The timing and frequency at which they are to receive this
information and even form or language may need to be specified.
Presentation
This is the final step where the hitherto fore considered “information”, is going
to take the shape of “knowledge”.
The Meyer and Zack model is considered one of the best models having an end-
to-end scope and covering the entire organisation giving a complete picture of
all the elements of a robust KM model.
Source: https://www.slideshare.net/Stiivi/knowledge-management-lecture-3-cycle
The schematic diagram above shows the “Get”, “Use”, “Learn” and “Contribute”
stages. These stages are linked to the strategic need of the organisation.
Conclusion
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SARAH
NOVEMBER 9, 2018 AT 10:39 PM
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