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DIRECTORS' REPORT
201 9-2020
05 October 2020
DIRECTORS' REPORT
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Dear Shareholders
4. Operating Licenses
BTCL has eight licenses in its portfolio to provide different types of telecommunications
services. As a legacy telecom operator, BTCL once provided International connectivity through
Satellite Earth Station and Submarine Cable. It has been continuing its domestic and
International voice communication service, Data and Internet Service, Interconnection and
Transmission bandwidth service. BTCL had constructed nationwide transmission network
through deploying different generations of microwave technology and afterwards grad:ually
replaced those with firlly optical fiber-based Dense Wavelength Division Multiplexing
(DWDM) technology. However, in present telecom licensing regime, BTCL owns the
following 8 (eight) licenses. It is to be noted that, Broadband Wireless Access License could not
be operational due to cancelation ofthe related proJect.
1) PSTN license.
2) International Gateway (IGIV) service operator license.
3) Interconnection Exchange (ICX) service operator license.
4) International Internet Gateway (IIG) service operator license.
5) Internet Service Provider (ISP) Iicense.
6) ITC (Intemational Terrestrial Cable) license.
7) NTTN (National Telecommunications Transmission Network) license.
8) Broadband Wireless Access license.
Using this vast optical backbone of BTCL, video conferences of our Honorable Prime Minister
are regularly being held smoothly to reduce the communication gap between the top
administration and grass root level offices. This nationwide transmission nefwork of BTCL is
mostly consists of Optical Fiber with few exceptions of radio links linking some remote
Upazlla.
BTCL provides backhaul connectivity for submarine landing station of Bangladesh at Cox's
Bazar throrgh a high capacity of 240Gb/s which has redundant optical fiber transmission link
between Dhaka (Moghbazar station of BTCL) and Cox's Bazar. BTCL is also providing
BTCL provides ITC Connectivity from Benapole to Dhaka through its 100 Gbps optical fiber
link.
The total length of the underground optical frber cable in BTCL's Transmission network was
around 6,000 km in 2015. BTCL has recently completed several projects through which all
districts have been brought under Optical fiber cable network. Bhola is now connected with
optical frber via PGCB optical fiber and also with Microwave System. Almost all the UpaztTa
and 1,216 Union Parishads are connected with BTCL optical fiber. By the end of year 2019-
2020, the total length of underground Optical {tber cable is around 30,100 km which will be
increased in the coming years.
IP (Internet Protocol) and Data Network: BTCL has developed a strong IP network covering
all districts and most of the Upazlll,a headquarters. Using its strong IP network, BTCL is
providing Leased Line Internet and VPN (Virtual Private Network) data service to its
customers. BTCL's customer base is ranging from Govemment offices to Private offices and
International Internet Gateway (IIG) operators to Intemet Service Providers (ISP). Besides, for
individual customers, BTCL is providing retail bandwidth through its legacy copper network
using ADSL (Asynchronous Digital Subscriber Line) technology in all the district headquarters
and in few Upazllla headquarters and Growth Centers. In some parts of Dhaka and
Chattogram, BTCL has installed optical fiber-based GPON (Gigabit Optical Passive Network)
to meet customers increasing bandwidth demand. GPON customer-base is increasing day-by-
day.
BTCL is providing Intemet services to Govemment established Union Tathya Kendra free of
cost and other customers on demand rn 1216 Uruon Parishad. Thus, BTCL is providing
significant support to meet the goal of the Government to reach intemet to the door-steps of
common people of Bangladesh.
In the initiative, 'Telesheba' app has been launched commercially by the ICT Advisor to the
Honorable Prime Minister to facilitate submission of cornplaints, bill query and bill payment
for telephone service. The app was developed by in-house engineers and has been on trial
within BTCL for long time. The app has been upgraded further under the guidance of new
management to inciude submission of application, issuing demand note by BTCL to applicant
and payment through available mobile financial services. These features have significantly
reduced the frequency of visiting BTCL office for getting a connection to nearly zero. The app
has become very popular within very short time and received positive respcnses in the print and
social media. Withdrawal of telephone line rent, unlimited BTCL-BTCL voice call, free
telephone connection and other revision in tariff were implemented from 2nd, qtarter of the '
year.
As part of rebuilding image and establishing communication with the present and prospective
subscribers, marketing in digital platform has been started from 1" January 2020. The initiative
has been putting impact to slower the drop rate of landline.
The pandernic of Covidl9 has setback the progress of BTCL as in other sectors. From 26
March 2020, all offices were declared closed by the govemment to combat the pandemic. After
extending the holidays several times, from 31 ltlay 2020 activities were allowed to srart in
limited scale maintaining the health precautions. During the 66-day holiday period, normal
business activities were almost suspended. Telecommunication service berng considered as
essential service had to be continued. BTCL employees successfully handled the pandemic
period. It is unfortunate for us that four BTCL employees died of COVID-l9 during this
period. On behalf of the Board of Directors, we deeply mourn on the death of the said
employees.
During this period, 2,759 complaints were received through Telesheba App and 100% were
resolved. Rectification rate of complaints received through NOC was above 98%. The business
activities, operational and maintenance activities and pro,iect implementation activities were
also ongoing during that period. Due to upsuge of bandwidth demand, BTCL could sale 28.5
Gbps bandwidth during that period. BTCL Board of Directors appreciates the BTCL
employees' endeavor to keep the sen jce rrp and running taking the health risk.
Revenue Share Payment to BTRC: During this year, BTCL has paid total Tk. l10.4g crore to
Bangladesh Telecommunication Regulatory Commission (BTRC) as share of revenue
according to licensing condition for different service.
Payment of Retirement Benefit to BTTB Employees: BTCL has been paying retirement
benefits from its own eamings to ex-BTTB retired employees since its inception of working
as
Company. During 2019-2020, BTCL paid Tk. 20.00 crore to Chief Accounts and Finance
Officer (Telegraph and Telephone) under Controller General of Accounts (CGA) Offrce.
Visibility of BTCL: The visibility of BTCL in the print, electronic and social media has been
significantly increased during the year, especially during the 2"d half of the year. Meetings with
stakeholders and media people, the first ever live public hearing of the Managing Director
in
BTCL official Facebook, participation of BTCL in Digital Bangladesh Mela 2020, Ekushey
Boimela 2020 etc. have largely contributed to enhanced visibility with positive responses than
ever before.
Corporate Social Responsibility: BTCL continued its social responsibility through funding
about 60 institutions-Schools, Colleges, Madrasas, Mosques and Mandirs established
on BTCL
land throughout the country. This year BTCL contributed to introduce Digital Classroom
at
primary level in one of its Schools and distributed Mobile Tab to the srudents of one
High
School with support from its Technology Partner Huawei Technologies (Bangladesh) Ltd.
Moreover, BTCL installed a toll-free telephone at Arrival Lounge in Hazrat Shahjalal
Intemational Airport to facilitate incoming passengers for communication with their contacts.
Two free 100 Mbps connectivity to National Press Club and 50 Mbps connectivity to_ Dhaka
Reporters Unity has been established. During Covid-l9 pandemic general holidays, BTCL
delivered health protection accessories to Central Medical Stores Depot (CMSD) and Mugda
General Hospital in association with Posts and Telecommunication Division with support from
its Technology Partner ZTE Corporation, China.
7. DevelopmentActivities
7.1 GoB Financed Projects
b) DPP of a project named "Upgradation of BTCL's existing Optical Fiber Cable Network
and Conversion to Ring Type Network" has been sent to Planning Commission. Project
implementation period is three years and estimated cost is BD'l 1,265.13 crore. Under the
scope of work of this project, high quality transmission facilities up to the rural areas for easy
and reliable access to broadband system will be installed to make ICT facilities affordable to all
crtlzens.
9. Board of Directors:
The composition of the Board of Directors who held office as on 30 June 2020 was as
below:
SL Name of Directors Designation
1 Mr. Md. Nur-Ur-Rahman
Divisior, Ministry of Post, i Chairman
Telecommunications and Information i
r Majumder
; rMajumder I Engineering & Technology (BUET), Dhaka.
i
lEngineering&Technology(BUET),Dhaka. i
i
7 Brtg. Gen. Md. Ehsanul Director, SIB, DGFI (Directorate General of Director
Kabir, afwc, psc Forces Intelli gefice.), Dhaka Cantonment,
Dhaka.
8
Limited. f
During the period under review, there were a number of changes in the Board. Mr. Md. Nur-
ur-Rahman joined the Board as Chairman in place of Mr. Ashoke Kumar Biswas in December
2019, Brig. Gen. Md. Ehsanul Kabir afiuc, psc joined the Board in place of Brig. Gen. Md.
Mustafa Kamal in March 2020,Mr. Md. Forkan Uddin FCA joined the Board in place of Mr.
Mahmudul Hasan Khusru FCA in March 2020 and Ms. Jahanara Pervin joined the Board in
place of Mr. Mohammad Azharul Hoque in May 2020. The Board welcomes Brig. Gen. Md.
Ehsanul Kabir afinc, psc, Mr. Md. Forkan Uddin FCA and Ms. Jahanara Pervin to the Board
and looks forward to their enriching contribution to the governance of the Company.
2. Professor Dr. Satya Prasad Majumder, Director, Board of Directors, BTCL and Vice-
Chancellor, Bangladesh University of Engineering and Technology.
3. Mr. Sujib Raqjan Dash, Director, Board of Directors, BTCL and Director, FBCCI
During the FY 2019 - 2020 ended on 30 June, 2020, the Company has registered gross revenue
of Tk. 716.42 crore from operating its activities, whichwas Tk. 886.81 croreat the FY 2018-
2019. Abrief result is shown hereunder:
Major items of expenses include direct operating costs and Depreciation on Assets which were
Tk. 799.60 Crore and Tk. 441.62 Crore respectively. General network operation expenses and
Asset procurement cost remained in proportion to the installation of new capital machineries.
Unfair competition in the nationpl and intemational business reduced BTCL's EBITDA
(earnings before Interest, Tax, Depreciation Allowance) to Tk.122.4L crore in the financial year
2019-2020 from Tk. 198.91 crore of the previous year.
The books of accounts show a net loss before Tax amounting Tk. 319.20 crore. But due to
income tax provision on gross revenue, profit or loss and other comprehensive income
statement shows a loss figure of Tk. 324.42 crore after capital gain from Investment in
INMARSAT Plc share. Net profit would be attained in the next years if the planned investment
(short terms and long terms) can be atanged in due time.
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The Company has used appropriate accounting policies in preparation of these financial
statements supported by reasonable and prudent judgment and assumptions as necessary.
International Accounting Standards (IAS), as applicable in Bangladesh has been followed in
preparation of these financial statements in compliance to the relevant accounting principles.
16. Conclusion
The Company realizes its potential to progress ar.d create values for the stakeholders and
subscribers by steadily pursuing a coherent strategy. There is clearly further potential for
enhanced value creation at our operations and in growth of investment opportunities. We have
a strong technical human resource team with dedicated and hard-working people lookrng for
new service opportunities and putting them in action.
The Company also acknowledges its responsibilities towards the stakeholders and subscribers
by providing quality services thereby adopting the norms of transparent corporate governance.
The Board of Directors of the Company would like to put on record the appreciation of the
cooperation and support that were received from the Posts and Telecommunications Division,
Bangladesh Telecommunications Regulatory Commission (BTRC), Department of
Telecommunications (DOT), Teletalk Bangladesh Ltd, Bangladesh Submarine Cable Co. Ltd
(BSCCL), Telephone Shilpa Shangstha Ltd. (TSS), Bangladesh Cable ShilpaLtd. (BCS), other
govemment organizations and private telecom operators & entities. The Directors also express
gratitude to its management and employees of all levels whose dedication andhard work made
it possible to elevate the Company to the stage at which it has put its standing today.