PROJECT REPORT

ON
“PERFORMANCE APPRAISAL”
AT
THOMSON PRESS (INDIA) LTD.

(Submitted Towards Partial Fulfillment in Degree of Bachelor of

Business Administration)
Session: 2020-21

Submitted to: Submitted by:

Controller of Exam: Name: Ekta Rawat
Maharshi Dayanand University Class: BBA 5th Sem
Reg. No. 1811350434
Roll No.

Government College for Women

Faridabad
 PREFACE

I, Ekta Rawat a student of B.B.A. of Govt. College for Women, Faridabad

working on a project at ‘Performance Appraisal of THOMSON PRESS (INDIA)
LIMITED. For practical experience and learning as a part of my compulsory
vocational training.

I got an opportunity to work with THOMSON PRESS for my project with the
objective to study and analyze.

The whole report divided into several cases.

In the whole report introduce about the complete profile of the organization.
And tells about the objective, research methodology, welfare, suggestion,
analysis and conclusion etc.

Ekta Rawat
 ACKNOWLEDGEMENT

At the outset would like to thank the management of THOMSON PRESS

(INDIA) LIMITED for the wholehearted cooperation and guidance
extended by them, which made my summer training project possible. 

I am very grateful to my project guide Mr. Arun Vashisht for his support and
suggestions, which led to the completion of this project. 

I would also like to thank Mr. Akhter, Mr. RC Sharma, Mr. MD Shukla
and other staff members for their support and cooperation. 

Finally a special thanks to Mr. Anil Mehra (Finance  Head, TP), Mr.

AKHTER (H. R .Manager)  for providing me this opportunity to carry out the
project. 

Ekta Rawat
 DECLARATION 

This is Ekta Rawat student of Bachelor of Business Administration hereby

declare that the dissertation/thesis entitled “to prepare the requirement and
effects of the Performance Appraisal in the HR position of the THOMPSAN
PRESS (India) Limited (TP). Submitted in the fulfillment of the project
report; is my original work and is not submitted for the any other degree,
fellowship or similar title or prize. 

Ekta Rawat

 
 
 
 
 
 

 
 INDEX

S.NO. TITLE

1.COMPANY PROFILE

2.REVIEW OF LITERATURE

3.SYNOPSIS OF YHE PROJECT

4.EXISTING SYSTEM

5. DATA ANALYSIS AND

INTERPRETATION

6. SUGGESTION, RECOMMENDATION

AND CONCLUSION

7.ANNEXURE
COMPANY PROFILE
Founded in 1967 by Lord Thomson of Fleet, Founder of Thomson Corporation
(one of the biggest publishers in the world), in partnership with current owners
who are now the majority shareholders. It was initially involved in the
distribution of publications of a large number of overseas publishers, and
printing of children's books for export. In 1974 the focus shifted to printing of
the group's prestigious publication India Today. As of date apart from a number
of prestigious magazines printed for various publishing houses, Thomson Press
also prints high quality commercial POS items and books for the domestic and
export markets.

Each of our five printing units and two Repro units has developed its own
unique strengths and areas of expertise, providing our customers with a strong
support structure across an extensive range of printing services.

Absolute commitment to quality, meticulous attention to detail and unparalleled

level of service have made Thomson Press a leading specialist in Design,
Prepress, Printing and distribution services. As a company we are committed
to employing dedicated staff, investing in the very best technology available and
maintaining a close involvement with the industry.

Thomson Press Printing Division comprises of one Prepress and two Printing
units in Delhi, one printing unit in Chennai and one printing &Book Bindery
unit in Delhi exclusively forexports. Recently wehave opened our fourth printing
unit in Mumbai, the port city of India.

Thomson Press has always been a frontrunner in introducing the latest printing
technology in India

High end drum and flatbed scanners.

Multicolor sheetfed and web printing machines.
Mechanized binderies.
Copy dot scanner.
CTP.
The product range covers virtually all commercial print requirements on paper
and board, from bank instruments, to calendars, diaries, books, corporate
brochures, posters, folders, leaflets, and magazines.

This range of services and products covers designing, copy editing, typesetting,
high quality scanning and image manipulation, sheet fed offset printing, heatset
and coldset web offset printing, automated binding, finishing, distribution and
mailing services.

Customer service is taken care of by our wide network of sales offices in Delhi,
Mumbai, Kolkata, Bangalore and overseas in New York and London.
 THOMSON PRESS - HISTORY

Thomson press is the largest integrated printing press in India and includes all
services ranging from printing, publishing to digital data processing. Company was
incorporated in 1964 with equity partnership from Thomson group based Canada. It
commenced its commercial operation in 1967. Dr. Zakir Hussain inaugurated the
parent plant located at Faridabad, in 1967.

Ever since establishment, Thomson press has worked to exemplary high

standard of printing technology with the use of latest state-of-art technology and
an excellent pool of talented, trained and highly
Skilled work force lead by dynamic Manager and Management staff. Thomson
press Management has hereafter kept pace with latest and sophisticated printing
technology being used by developed countries like Japan, UK, France, Canada,
Italy, Israel etc., by close global liaison with other printing companies and
equipment manufacturers on a regular basis. As a company Thomson Press is
sensitive to our customer’s needs. We always endeavor to improve our service
through continual technology Up-gradation and regular training of our human
resources. Thomson Press to provide growth through modernization, customer
care and dedicated software development for business.
OVERVIEW OF THE THOMSON PRESS:

The company has achieved national and international recognition for delivery of
high quality printed material by Stringent measures of on-line quality control on
purchasing, vendor and process controlled production facilities with an eye for
quality where the service is customer driven.

The company has job work of printing magazines like India Today, Business
Today, computer Today, Reader’s Digest, First city, Down to Earth, Travel
Trends and many more Periodicals which include most of the domestic and
international Airline in-flight magazines. It also produces large number of
multicolored posters, Brochures, Leaflets, Press campaigns, Annual Reports,
Company Manuals, Calendars, Diaries, Bibles, Bound Books.

VISION OF THOMSON PRESS

 To maintain and be the acknowledged leader in printing

through consistent improvement in quality.

 To recognize the customers right to quality, services,

Timely Delivery and, Cost.

 To ensure maximum satisfaction to the clients.

 Too maintain ethical practices, legal, social, personal

conscience framework

 To encourage individual growth to fullest potential

  To achieve degree of efficiency and attain international
standards

 Quality through people and technology.

To recognize the customer's right to Quality, Services, Timely Delivery and Cost
To ensure maximum satisfaction to the clients
To continue to maintain ethical practices, legal, social, personal conscience
framework
To encourage individual growth to fullest potential
To maintain high degree of efficiency and attain international standards
Quality through people and technology
OUR TEAM

 Aroon Purie, Managing Director

An alumnus of the London School of Economics and a

Fellow of The Institute of Chartered Accountants
( England and Wales ), Aroon Purie is responsible for the
strategic direction of the company. He started his career in
1970 at Thomson Press as Production Controller and still
continues to be its guiding force.

As Editor-in-Chief & Chairman of The India Today Group as

well as Chairman & Managing Director, TV Today Network
Limited, he sets the journalistic style for the largest, most
respected magazine publishing group and media
conglomerate in India. He also heads the new joint venture
with the Daily Mail, U.K., to launch newspapers in India
shortly.

He has served as Chairman of the Council of Management,

Audit Bureau of Circulations (ABC) in 2000-1; Chairman &
Member of the CII's Committee on Media & Entertainment Aroon Purie
in 2003-04; and, is presently a Member of the Executive Managing Director
Committee of the Editors Guild of India and Vice-Chairman,
Board of Directors, of the International Federation of the Periodical Press
(FIPP).

He is also the recipient of many prestigious Awards - The B.D. Goenka Award for
Excellence in Journalism (1988), The G.K. Reddy Memorial Award for
Outstanding Contribution to Journalism (1993-94), the ITA Scroll of Honour,
2003 (News & Current Affairs) from the Indian Television Academy, amongst
others. Recently, he was conferred the prestigious Apsara
Award from the Film and Television Producers' Guild of
India for his Outstanding Contribution to Indian Television.
He was awarded the PADMA BHUSHAN - amongst India's
highest civilian honours from the President of India in 2001.

 Vinod Kumar, Executive Director

As CEO of Thomson Press including its digital operations,

Vinod Kumar looks after all its investment centres located in
Delhi, Faridabad, Noida,Chennai,Mumbai and Mauritius. He
has been with the company for the last 21 years and has been
the architect of the various diversification and expansion
plans.

Earlier he had a long stint at Metal Box, a premier packaging

company in India as Corporate Head of Finance and was also
responsible for Independent Investment Centres including its
paper and plastics division. Vinod Kumar
His experience of over 40 years in printing and finance offers Executive Director
a wealth of guidance to all team members. He has been
instrumental in the company achieving a reputation in the market as a quality
printing and high-end typesetting service provider.

A Chartered Accountant by qualification, he is an associated member of the

Institute of Chartered Accountants , India and also holds a masters degree in
Finance Management from Jamnalal Bajaj Institute of Management, Bombay.
  Anil Mehra, Group Executive & Finance Director

Anil Mehra is a Fellow Member of the Institute of Chartered Accountant of

England&Wales as also of Institute of Chartered Accountants of India. He is the
Group Executive and Finance Director of the India Today
Group as well as Managing Director of Living Media India
Limited and has been associated with the Group for 35
years.he has considerable expertise in the printing and
multimedia industry.

Mehra's expertise includes Financial Management, Tax

Planning, Management Control, Legal, and Corporate
Anil Mehra
Affairs. He has been involved in all the projects and
Chief Financial
acquisitions for the India Today Group.
Officer

Mehra is also the Governor of leading Educational Institutions and Trustee of

charitable trusts.

He is also a keen Golf player.

  C J Jassawala, Chief Operating Office r

C J Jassawala joined Thomson Press, Print Business as

Chief Operating Officer in December 2006.

He did his post graduation in Human Resource

Management from XLRI, Jamshedpur and was selected to
join the Tata Administrative Services. There after, he
worked for 23 years with Voltas (A Tata Group
Company) culminating in his last assignment there as
Vice President - Operations and Business Head. He
carries a wide experience in leadership, team building,
turnaround management and business excellence.

As COO, C J Jassawala is responsible for print operations C J Jassawala

across 5 units in the country and offices abroad. Chief Operating
Officer
 NATIONAL AWARDS

Award Name :

National Award for Excellence in Printing by all India Federation of

Master Printers

Position : 2nd

Year : 2010

Topic :Group - Offset Category - Book - Technical/ Medical

Award Name :

Special Export Award by CAPEXIL

Year : 2011

Topic : Books

Award Name :

Special Export Award by CAPEXIL

Year : 2005

Topic : Typesetting
Award Sappi Trading Printer of the years -
Name : Gold
Year : 2012
Topic : Printer's own Promotion

Award Name Sappi Trading Printer of the years -

: Gold
Year : 2013
Topic : Calendar

Award Sappi Trading Printer of the years -

Name : Bronze
Year : 2014
Topic : Catalogues
 Award Xerox
Name :
Year : 2015
Topic :  

Award Xerox
Name :
Year : 2016
Topic :  

Award Sappi Trading Printer of the year

Name :
Year : 2017
Topic :  
 

 
 Manufacturing Locations

Delhi

 Sheetfed and web offset printing Division (North)

 Delhi Mathura Road, Post Box No. 705, Faridabad- 121007,

INDIA Phone: 2285520-26, 2223970-74

Noida

 Export Printing and Books Binding Division

 C-35 Phase II, NOIDA 201305, INDIA

Phone: 91—11845-62949

 Security Printing Division, Noida w-18/19, Sector –11, NOIDA

Distt. Gautam Budh Nagar (UP)

Export Data Processing Division

 B11-1 NOIDA Export Processing Zone, NOIDA 201305, INDIA Phone: 91-
11845-62399

 F-5, Sector-3, Noida

91- 11- 25305176, 2443699, 2531633
Chennai

 Export Data Processing Division

98 Lioyds Road, Royapettah, Chennai 600014, INDIA

 Printing Division (South)

A 9 Industrial Area, Maraimalai Nagar, Post Bag No. 4,
Chennai 603209, INDIA
Phone: (044) 24917595, 24917611, 249176545.

The product range covers:-

Virtually all commercial print requirements on paper and board

Bank instruments

Calendars

Diaries

Books

Corporate brochures

Posters

Folders

Leaflets

Magazines

This range of services and products covers:-

Designing
Editing
Typesetting
 High quality scanning and image manipulation
SheetFed Offset Printing
Heatset and Coldset Web Offset Printing
Automated Binding
Finishing
Distribution and Mailing Services
Thomson Press provides a complete service for mailing and fulfillment,
managing every aspect of the delivery service as required by our customers. A
number of options are available from complex multiple personalised inserts to
the largest campaign and launch mailings.

We aim to offer the most comprehensive print management service available.

And that doesn't just mean we'll take the best possible care of you.

SERVICES AT THOMSON PRESS

Undoubtedly Thomson Press is a leader in handling large volume multi

colour work. The product range covers virtually all commercial print

requirements on paper and board, from bank instruments, to calendars,

diaries, books, corporate brochures, posters, folders, leaflets, and

magazines.

This range of services and products covers designing, editing,

typesetting, high quality scanning and image manipulation, sheet fed

offset printing, headset and coldest web offset printing, automated

binding, finishing, distribution and mailing services. TP provides a

complete service for mailing and fulfillment, managing every aspect of

the delivery service as required by our customers. A number of options

are available from complex multiple personalized inserts to the largest

campaign and launch mailings. We aim to offer the most comprehensive

print management service available. And that doesn't just mean we'll take

the best possible care of you. For us, building close working

relationships with customers goes much further. Whatever the project,

listening to our customers' requirements and coming up with bright ideas

and practical suggestions to achieve a better result more cost-effectively

is all part of the service we provide.

 Prepress Strength

Capability to handle multiple customers for

campaign work.
Continious upgradation of hardware and software.
Fast adaptability to new technology.
Regular Training & Technical Workshops for
workmen & Supervisory Staff.
24 hour service.
Weekly Kaizen Meeting for continious
improvement.

 Prepress Facilities

Some of the major facilities available at our prepress

unit are :

Scanners
A high-end drum scanner - S3900 Hell from Heidelberg and Screen
SG8060P MarkII from Dai Nippon Printing to obtain higher degree of
colour accuracy and precision.

High End Work Stations

High-end systems from Creo Scitex for retouching, colour correction,
manipulation etc. with high level of accuracy.

Front End
High end Macs and PCs with original softwares of latest versions. Most of
the Macs are equipped with 1GB RAM and 60GB HDD, where PCs are
having 512 MB RAM and 40GB HDD.

Copy Dot Scanner

Renaissance II Plus from Creo Scitex to integrate film, and reflected copy
into a fully digital workflow, by converting halftone film separations into
their digital equivalent.

Electronic Imposition
Preps software and Brisque RIP workflow used to impose the digital files
through software as per job planning and producing single flat as output,
resulting in accuracy, swift work and client satisfaction.

CTP
From Dainippon Screen (Model No. PTR 8600). Capacity: 20 Thermal
Plates per hour

Digital Proofing
We are equipped with EPSON 5000, 7000 & 9000 Digital Proofers. All
proofers are capable to print with resolution of 1440 dpi. These machines
 are calibrated with our printing standard.

Colour Management System

We are using Gretag Macbeth H/w & S/w for accurate colour reproduction
as per the customer's needs. It maintains colour consistency and
standardization throughout the Prepress and printing process.

Renderview Remote Proofing

A time-saving, interactive service for clients to amend or approve proofs
even from their own locations, through the internet. This unique feature is
backed by high-resolution viewing, proofing, high speed and anytime
access.

Cip 3
A digital ink management software, supplying digital ink profiles to the
printing press, cutting down make-ready time.
CTP Using Silver Digi-Plates
An innovative feature that gives first generation dots on plate and produces
sharper images, by exposing directly on to silver Digi plate.

Wide Area Network

All our Units/Sales Offices are connected with ISDN/High bandwidth
leased lines to transfer digital data from one location to another for better
service.

Proofing
Battery of flatbed machines for wet proofing.
Multiple printing machines - web and sheetfed - gives us the flexibility to offer
the most cost effective and efficient printing solutions to meet all your needs.
Continuous investment in printing technology ensure that the latest techniques
and effects can be employed. The high-speed, hi-tech equipment provides you
with a fast turnaround and consistently superior quality.

 Press Strength

Multiple printing machines - Web, Sheetfed and Perfectors

Most cost effective and efficient printing solution to meet all your
needs.
Continuous investment in printing technology to ensure the application
of latest techniques and effects.
The high-speed, hi-tech equipment provides you with a fast turnaround.

QUALITY POLICY OF THOMSON PRESS, FARIDABAD

We pledge to achieve Customer satisfaction by continual

improvement in our processes and excellence in quality. We wish to

achieve this by:

 Deploying specific, measurable and time-bound Objectives in all

processes in various functions.

 Motivating our workforce for excellent standards in our work

procedures through Kaizen.

 Committing Suppliers to continually work on improvement in

quality standards.

 Working as a well-knit team to ensure that our quality objectives are met
 ROLE OF QUALITY ASSURANCE IN THOMSON PRESS, FARIDABAD
Defect Prevention

By Setting Standard:
Standard has been set as per the ISO 9001-2000 international Quality System
and has been certified from BSI India Pvt. Ltd. The standard is being revised
from time to time whenever there is some improvement or modification in the
system.

Ensuring adherence of the Standard:

Periodical audit of the system standard is being conducted to check the
compliance of the standard.

Corrective and Preventive Action:

Every customer complaint is being thoroughly investigated by QA for its origin
and reason. Necessary corrective & preventive action is being taken in
consultation with the concerned departments.
Defect Detection
By gathering data constantly on occurrence of defect:
Every job undergoes thorough inspection by QA before dispatch as per the
inspection plan & defect checklist.

By sending information about defects to relevant departments:

Daily, Weekly & Monthly reports are being sent to the relevant departments and
the same are being reviewed periodically with the concerned departments.

PRODUCTS
Trade & Reference Books
- Monochrome and multicolor
  - Coffee Table and Art Books
- Children Books
 Thin Paper Products
» Religious Literature
  » Dictionaries
» Directories

Dated Products
- Diaries / Journals / Agenda
 
- Calendars

 
INTERNATIONAL BUSINESS
 
Thomson Press has been in international business for
over two decades and in a focused manner for last 15
years. In line with becoming global player, Thomson
has made substantial investments. Essential facilities
and equipment in the plant will make it a cost efficient
solution provider, that will match the best in the world
and will be acknowledged by customers abroad.
Thomson Press
Plot no. 5/5A, TTC
Mumbai which is 50 kms or 31miles from Sea port and
Industrial Area,
25 kms or 16 miles from Airport, offers the advantage
Thane Belapur Road,
of shorter time for imported material as well as export
Airoli,
of finished cargo.
Navi Mumbai - 400
708
Areas Thomson has exported so far:

TRANSIT TIME from Mumbai port to various international ports

Ethiopia
Antwer Cape Copenhag Eritrea,
Adelaide Algiers Durban ,
p town en Asmara
Djibouti
20-21 25 24-27 28-32 28-30
25 days 28-30 days 14 days
days days days days days

Mauritani
Johannesbu Kampal Lago a, Melbour Momba
Hamburg Le Havre
rg a s Nouakch ne sa
ott
18-23 21 days 30-35 28- 20-23 30-35 24 days 11-13
days days 32 days days days
 days

Morocco,
Casablan Sydney UK USA  
ca
24-
24-28 17-19
23 days 28  
days days
days

20% of the respondents say that always the appraisal is followed by employee feedback,
counseling and training for enhancing the effectiveness.
30% of the respondents say that never the appraisal is followed by employee feedback,
counseling and training for enhancing the effectiveness.

50% of the respondents say that they don’t know if the appraisal is followed by employee
feedback, counseling and training for enhancing the effectiveness
 SUGGESTIONS
AND
RECOMMENDATIONS
 SUGGESTIONS AND RECOMMENDATIONS

The suggestions after the survey are:

 The Performance Appraisal should be done on half-yearly basis rather than

on yearly basis.

 After the Performance Appraisal, the supervisor should personally discuss

the strengths and weaknesses of the managers.

 Every one should feel free to express their opinion openly without any
hesitation.

 The employees in the Organization should be made aware of the latest,

method of the Performance Appraisal like 360˚Appraisal. .

 Proper training should be provided to the managers after discussing the

weaknesses of the manager.

 Co-workers should also be given the chance to evaluate the performance

of the colleagues.

 All employees should be made aware of the Performance Appraisal

System.
 CONCLUSION

Performance Appraisal is becoming the most suitable way to assess the suitability of any
individual to his job and the basis to provide training if needed, the basis of promotion, and
also it is a best way of salary revisions, etc. It also helps the superior to get feedback about
them, which can be effectively used, in acquiring and sharpening their managerial and
behavioral skills.

At last it can thus be concluded that:

1. The employees are satisfied with the existing system.

2. They do not want a change in their Performance Appraisal System.

3. They will appreciate any change done that would be for their betterment.
ANNEXURE
 QUESTIONER

SURVEY OF THE MANAGERIAL SATISFACTION LEVEL FOR

PERFORMANCE APPRAISAL

DEAR Respondent,

A survey on the managerial satisfaction level for the PERFORMANCE

APPRAISAL Procedure. Your free and frank opinion would be very valuable in
conducting the survey. Please answer the following questions with in the
appropriate boxes:

1.GENERAL

i). Is the Performance Appraisal technique being followed in your company?

a). Yes b). No

ii). Is there a separate appraisal system for different levels of the employees?

a). Yes b). No c). Don’t know

2.THE TIME INTERVAL:

i). The performance appraisal or the review is conducted at what time interval ?

a). Once in a year b). Twice in a year c).Don’t know

3.THE METHODS ADOPTED :

i). What are the methods used for the appraisal ?

a). Proper format b). Appraisal interview

c). self-appraisal d). Grading method

ii). The latest method i.e. 360 degree performance appraisal is being followed or not ?
 a). Yes b). No c). Don’t know

4.SATISFACTION FROM THE APPRAISAL METHOD:

i). Are the employees satisfied with the performance appraisal method?

a). Yes b). No c). To some extent

5.DIFFICULTIES FACED WHILE APPRAISING?

i). What problems do you face while appraising the performance of the
Employees?

a). Resistance from employees

b). Communication gap

c). Difference of opinion between superior and subordinate

6..MODIFICATIONS REQUIRED:

i). Do you think that some modifications can be done to improve the performance
appraisal system?

a). Yes b). No c). Can’t say

7. MAIN OBJECTIVES:

i). What are the main objectives behind the performance appraisal:

a). To assess the strengths, weakness and development needs of each individual.

b). To provide a basis for review of the salary

c). To assess the potential growth of the individual in the organization

d). To develop positive superior-subordinate relations

e). To help the employees in career planning

8. SYSTEM OF SELF-APPRAISAL:

i). Is there a system of self-appraisal before the appraiser does the appraisal?

a). Yes b). No

9. The appraiser:

i). Who does the performance appraisal?

a). Immediate Supervisor

b). Specialized Committee

c). Personal Department

d). Departmental Head

10.THE FEEDBACK PROCESS:

i). Is the appraisal followed by the employees feedback, counseling and training
for enhancing the effect9iveness of the total exercise?

a). Always b). Sometimes c). Don’t know

BIBLIOGRAPHY

Dr. GUPTA C B, Human Resource Management, Sultan Chand & Sons, 2004
MAMORIA, C.B., Personnel Management, Himalaya Publication
House, Gurgaon, Mumbai, 400 004.

K.S ASWATHAPA, Human Resource and Personnel Management,

Tata McGraw Hill Publishing Company Limited, 2001

GUPTA C.B., Principles of Management, National, New Delhi, 1996

WEBSITES
1. http://www.hrworld.com

2. http://www.hr.com

3. http://www.google.com

4. http://www.thomsonpress.com