APPENDIX 1: QUESTIONNAIRE

KNOWLEDGE MANAGEMENT

Dear Respondents,
As part of my Term Paper in Bangladesh Institute of Management (BIM) , I am conducting a survey that
investigates aspects related to knowledge management practices and its impact on Organisational
Development. The study will be submitted in the BIM for as a term paper study. I will be highly obliged,
if you would please complete the following questionnaire. Any information obtained in connection with
this study will remain confidential; and in any written reports or publication, no one will be identified
and only group data will be presented. You are free to withdraw your participation at any time. If you
have any questions about the research, please contact me at my email id – zohiju71@gmail.com.

Thank you very much for your kind cooperation.

Please assess to what extent the following statements related to knowledge management apply to your
organisation or department.

Indicate the degree of agreement or disagreement that fits the situation in your organisation. Please
circle one choice for each of the following statements.

(Scoring details: 5=Strongly Agree, 4=Agree, 3=average, 2=Disagree and 1=Strongly Disagree).

A. Knowledge

Our employees obtain a good extent of new knowledge from external

01 sources (e.g. through seminars, conferences, educational courses, 5 4 3 2 1
subscription journals, expert networks).
Our employees obtain a good extent of new knowledge from business
02 5 4 3 2 1
partners (e.g. suppliers, clients).
03 Our employees exchange knowledge with their co-workers. 5 4 3 2 1
In their work, our employees rely on experience, skills and
04 5 4 3 2 1
knowledge.
In their work, our employees rely on written sources (e.g. previously
05 implemented projects documentation, organisational procedures, 5 4 3 2 1
instructions and other documented sources).
Our employees share their knowledge orally at meetings or informal
06 5 4 3 2 1
gatherings (e.g. during lunch, in the hallway).
Our employees share their knowledge through formal procedures
07 (e.g. project reports, organisational procedures and instructions, 5 4 3 2 1
reports and company publications).
Employees in our organisation consider their knowledge as an
08 5 4 3 2 1
organizational asset and not their own source of strength.
 B. Information technology

In our organisation, IT tools are used to store data on implemented

01 5 4 3 2 1
projects, tasks and activities.
In our organisation, IT tools are used to store information on
02 5 4 3 2 1
suppliers and customers.
In our organisation, IT tools are used to support collaborative work
03 5 4 3 2 1
(e.g. calendars, video conferencing systems, communication tools).
IT tools in our organisation are simple to use and have a user friendly
04 5 4 3 2 1
interface.
05 IT tools in our organisation enable effective work. 5 4 3 2 1
In our organisation we see the advantage of using IT tools in the fact
06 5 4 3 2 1
that it prevents the loss of knowledge.

C. Organisation

In our organisation, there is a general inclination to cooperation and

01 5 4 3 2 1
exchange of experience among employees.
The general management/leadership of our organisation promotes
02 5 4 3 2 1
cooperation and exchange of experience among employees.
Our employees generally trust each other; in their work they can
03 5 4 3 2 1
easily rely on knowledge and skills of their co-workers.
04 In our organisation good work is rewarded accordingly. 5 4 3 2 1
05 In our organisation innovative practices are rewarded accordingly. 5 4 3 2 1
When that is required, our employees are prepared to take additional
06 5 4 3 2 1
efforts and work.
The general management/leadership motivates employees to engage
07 5 4 3 2 1
in formal education systems to achieve a higher lever of education.
The general management/leadership motivates employees to engage
08 5 4 3 2 1
in informal education systems (e.g. seminars, courses).
In our organisation we support the exchange of data, information and
09 5 4 3 2 1
knowledge among organisational units.