Make Sure To Response The 3 Tasks in The "Answers Sheet" Tab

TASKS
1. Please organize and show the Top 5 Contact Reasons for the Fiscal Month June
2. Amount of Surveys for Fiscal Month of June
3. CSAT and FCR average for the Top 5 Contact Reason for Fiscal Month of June
Make sure to response the 3 tasks in the "Answers Sheet" Tab***

2. Amount of Surveys for Fiscal Month of June
267
# Contact Reason (Top 5) Amount of interactions (Number)
5
Weight
33.30%
CSAT FCR Weight
66.60%
IncidentId SupplierName SiteName Contact reason
119061424000991 Teleperformance (TPR) Teleperformance Sao Paulo Technical Support
119053126002688 Teleperformance (TPR) Teleperformance Bogota Technical Support
119061924003814 Teleperformance (TPR) Teleperformance Bogota Registration Process
119061024003667 Teleperformance (TPR) Teleperformance Sao Paulo Key Not Working/Blocked Key
119060726001805 Teleperformance (TPR) Teleperformance Bogota Download Error
119061424002568 Teleperformance (TPR) Teleperformance Bogota PA CSR Tool - Product Activation
119060524001922 Teleperformance (TPR) Teleperformance Bogota Additional MAK/KMS
119060523001159 Teleperformance (TPR) Teleperformance Sao Paulo Disassociation of MSA and BIZ e
119060722001946 Teleperformance (TPR) Teleperformance Bogota Download Process
1906070040001854 Teleperformance (TPR) Teleperformance Bogota Other SAB
119062124003009 Teleperformance (TPR) Teleperformance Bogota Download Process
119060723001600 Teleperformance (TPR) Teleperformance Sao Paulo Download Error
119061824003555 Teleperformance (TPR) Teleperformance Bogota Add Open License
119053123003129 Teleperformance (TPR) Teleperformance Bogota Activating/Self Provisioning Onli
119060623001950 Teleperformance (TPR) Teleperformance Bogota Product Information
119061824001628 Teleperformance (TPR) Teleperformance Sao Paulo Add/Remove Users Portal Permi
119061221001864 Teleperformance (TPR) Teleperformance Sao Paulo eAgreement (VLCM) End Customer
119060623002988 Teleperformance (TPR) Teleperformance Bogota Duplicate Ticket/ No Response
119061225002225 Teleperformance (TPR) Teleperformance Bogota Associated Licenses to Wrong te
119052826003266 Teleperformance (TPR) Teleperformance Bogota Missing Licenses
119062624001140 Teleperformance (TPR) Teleperformance Bogota Purchase History Report
1906100040002191 Teleperformance (TPR) Teleperformance Bogota Add/Remove Users Portal Permi
1906100050000841 Teleperformance (TPR) Teleperformance Sao Paulo Product Information
119062624005128 Teleperformance (TPR) Teleperformance Bogota Download Error
1906140040002679 Teleperformance (TPR) Teleperformance Bogota Update Agreement Contact Deta
1906200050000560 Teleperformance (TPR) Teleperformance Bogota Assist with activation/installatio
1906140040000012 Teleperformance (TPR) Teleperformance Bogota Add/Remove Users Portal Permi
1906170040002632 Teleperformance (TPR) Teleperformance Bogota Disassociation of MSA and BIZ e
119061924002221 Teleperformance (TPR) Teleperformance Sao Paulo License Queries
119062124001624 Teleperformance (TPR) Teleperformance Sao Paulo Assist with activation/installatio
119050726002183 Teleperformance (TPR) Teleperformance Sao Paulo Registration Process
119060622002094 Teleperformance (TPR) Teleperformance Sao Paulo Download Process
1906130020001665 Teleperformance (TPR) Teleperformance Sao Paulo Update Agreement Contact Deta
1906060010001772 Teleperformance (TPR) Teleperformance Sao Paulo Download Process
119060726001941 Teleperformance (TPR) Teleperformance Sao Paulo Registration Process
119061824001845 Teleperformance (TPR) Teleperformance Sao Paulo Additional MAK/KMS
119061824004195 Teleperformance (TPR) Teleperformance Sao Paulo Download Issue
119061222001497 Teleperformance (TPR) Teleperformance Sao Paulo Duplicate Ticket/ No Response
119060724001376 Teleperformance (TPR) Teleperformance Sao Paulo Assignment, Activation & Benefi
119060322003129 Teleperformance (TPR) Teleperformance Sao Paulo Account Management
1906070010002438 Teleperformance (TPR) Teleperformance Bogota Assignment, Activation & Benefi
1906110010002146 Teleperformance (TPR) Teleperformance Bogota Account Management
119060323003562 Teleperformance (TPR) Teleperformance Sao Paulo Missing Licenses
SAPPath FiscalMonthName Country / Region CSAT
Volume Licensing FM June 2019 Brazil 5
Volume Licensing FM June 2019 Colombia 4
Volume Licensing FM June 2019 Mexico 4
Volume Licensing/Open License FM June 2019 Mexico 0
Volume Licensing/Open License FM June 2019 Colombia 0
Volume Licensing/Open License FM June 2019 El Salvador 0
Volume Licensing/Open License FM June 2019 United States 0
Volume Licensing/Open License FM June 2019 Brazil 0
Volume Licensing/Open License FM June 2019 Argentina 4
Volume Licensing/Open License FM June 2019 Chile 4
Volume Licensing/Open License FM June 2019 Peru 4
Volume Licensing/Open License FM June 2019 Costa Rica 5
Volume Licensing/Open License FM June 2019 Paraguay 5
Volume Licensing/Open License FM June 2019 Uruguay 5
Volume Licensing/Open License FM June 2019 Paraguay 5
Developer, Student and Startup FM June 2019 Dominican Republic 0
Developer, Student and Startup FM June 2019 Argentina 5
Developer, Student and Startup FM June 2019 Brazil 5
Developer, Student and Startup FM June 2019 Mexico 5
Learning/Microsoft Certified ProFM June 2019 Colombia 5
Learning/Microsoft Certified TraFM June 2019 Brazil 5
Volume Licensing/Enterprise A FM June 2019 Mexico 5
Volume Licensing/Enterprise A FM June 2019 Argentina 5
Volume Licensing/Enterprise A FM June 2019 Brazil 5
Volume Licensing/Open Value FM June 2019 Mexico 5
Volume Licensing/Open Value FM June 2019 Chile 5
Volume Licensing/Open Value SuFM June 2019 Colombia 5
Volume Licensing/Open Value SuFM June 2019 Argentina 5
Developer, Student and Startup FM June 2019 Colombia 4
Learning/Microsoft Certified ProFM June 2019 Colombia 4
Volume Licensing/Open Value FM June 2019 Nicaragua 4
Volume Licensing/Open Value FM June 2019 Peru 2
Volume Licensing/Select Plus A FM June 2019 Argentina 1
Learning/Microsoft Certified ProFM June 2019 Argentina 0
Learning/Microsoft Certified ProFM June 2019 Ireland 0
Volume Licensing/Education AgrFM June 2019 Costa Rica 0
Volume Licensing/Microsoft ProFM June 2019 Mexico 0
Volume Licensing/Open License/FM June 2019 Mexico 0
Learning/Microsoft Certified Pr FM June 2019 Mexico 5
Volume Licensing/Enterprise Ag FM June 2019 Colombia 5
Volume Licensing/Enterprise A FM June 2019 Chile 5
Volume Licensing/Open License/FM June 2019 Chile 5
Volume Licensing/Open License/FM June 2019 Dominican Republic 5
Volume Licensing/Open License/FM June 2019 United States 5
Volume Licensing/Open License/FM June 2019 Argentina 5
Volume Licensing/Open Value Sub FM June 2019 Uruguay 5
Volume Licensing/Open License/A FM June 2019 Mexico 4
Volume Licensing/Select AgreemFM June 2019 Ecuador 4
Volume Licensing/Enterprise Ag FM June 2019 United Kingdom 3
Developer, Student and Startup FM June 2019 Canada 2
Volume Licensing/Open Value SuFM June 2019 Brazil 5
Learning/Microsoft Certified ProFM June 2019 Brazil 5
Developer, Student and Startup FPM June 2019 Brazil 4
Volume Licensing/Select Agree FM June 2019 Brazil 4
Developer, Student and Startup FPM June 2019 Brazil 0
Volume Licensing/Open License/A FM June 2019 Brazil 0
Volume Licensing/Open License/FM June 2019 Brazil 0
Volume Licensing/Enterprise AgrFM June 2019 Brazil 5
Volume Licensing/Select Plus AgFM June 2019 Brazil 5
Volume Licensing/Enterprise Ag FM June 2019 Brazil 4
Volume Licensing/Microsoft ProFM June 2019 Brazil 4
Developer, Student and Startup FM June 2019 Colombia 5
Learning/Microsoft Certified ProFM June 2019 Argentina 5
Learning/Microsoft Certified ProFM June 2019 Peru 5
Volume Licensing/Enterprise Ag FM June 2019 Mexico 5
Volume Licensing/Enterprise A FM June 2019 Colombia 5
Volume Licensing/Open License/A FM June 2019 Argentina 5
Volume Licensing/Open License/FM June 2019 Colombia 5
Volume Licensing/Open License/FM June 2019 Peru 5
Volume Licensing/Open License FM June 2019 Honduras 5
Volume Licensing/Open License/FM June 2019 Chile 5
Volume Licensing/Open License/FM June 2019 Costa Rica 5
Volume Licensing/Open Value SuFM June 2019 Mexico 5
Volume Licensing/Open Value SuFM June 2019 Peru 5
Volume Licensing/Open Value SuFM June 2019 Paraguay 5
Volume Licensing/Open Value/PFM June 2019 Mexico 5
Volume Licensing/Enterprise AgrFM June 2019 Mexico 4
Volume Licensing/Open Value/PFM June 2019 Peru 1
Volume Licensing/Open Value/PrFM June 2019 Brazil 5
Volume Licensing/Enterprise AgrFM June 2019 Brazil 5
Volume Licensing/Enterprise Ag FM June 2019 Brazil 5
Volume Licensing/Government AFM June 2019 Brazil 5
Developer, Student and Startup FM June 2019 Paraguay 5
Learning/Microsoft Certified ProFM June 2019 Dominican Republic 5
Learning/Microsoft Imagine Ac FM June 2019 Chile 5
Volume Licensing/Education Ag FM June 2019 Peru 5
Volume Licensing/Enterprise A FM June 2019 Peru 5
Volume Licensing/Enterprise A FM June 2019 Costa Rica 5
Volume Licensing/Enterprise A FM June 2019 Brazil 5
Volume Licensing/Microsoft ProFM June 2019 Peru 5
Volume Licensing/Microsoft ProFM June 2019 Peru 5
Volume Licensing/Open Value FM June 2019 Mexico 5
Volume Licensing/Open Value SuFM June 2019 Puerto Rico 5
Volume Licensing/Open Value SuFM June 2019 Mexico 5
Volume Licensing/Microsoft ProFM June 2019 Argentina 5
Learning/Microsoft Certified ProFM June 2019 Mexico 1
Volume Licensing/Open License FM June 2019 Ecuador 4
Volume Licensing/Open License FM June 2019 Uruguay 2
Volume Licensing/Open License FM June 2019 Guatemala 5
Volume Licensing/Open License FM June 2019 France 5
Volume Licensing/Open License FM June 2019 Venezuela 5
Volume Licensing/Open License FM June 2019 Panama 5
Volume Licensing/Open License FM June 2019 Costa Rica 5
FCR SurveyResponseDate SurveyResponseId
1 6/14/2019 20:03 6649e7b5-a850-4098-80d9-0a9cfe01020e
1 6/25/2019 19:54 ca91b541-215f-4170-8336-fdaf5a984fff
1 6/26/2019 19:35 fd0e5d65-5840-48d8-9dc0-ce95dc98f099
0 6/2/2019 8:37 7c4e2c79-0887-494b-ae18-1887f73ac3d2
0 6/4/2019 0:13 6647a0f3-e282-4ee2-9056-5bb49dc81b00
1 6/6/2019 6:29 4581b490-d671-40c5-8187-53ff2cd99e63
1 6/6/2019 5:28 9d5232c9-42f5-4a1f-9129-466f50557ad9
1 6/17/2019 22:22 41555f05-dffe-47e8-9788-58981de172c9
1 6/10/2019 21:34 74f66e24-3a48-4b13-a32f-c08e5c04f4a7
0 6/26/2019 23:41 f1bc500f-333d-483a-90ce-c35f9257c194
1 6/21/2019 0:25 bd9c3b38-71e4-4ca9-80a0-8f7b3fa572c4
1 6/19/2019 22:36 4391dd39-ae5d-41f0-922f-2fc773b5c1a9
0 6/25/2019 3:22 3fdecc7b-39c5-487e-9d77-6cc6a60e7535
1 6/18/2019 1:47 882fa2e6-4310-4928-a7ef-38a1abad8a21
1 6/3/2019 22:32 a5f21c6f-ca7e-4dee-a726-51024b959520
0 6/6/2019 5:31 aa84253a-32e5-4fba-8eb0-ac297f2f43e6
1 6/7/2019 1:48 eb9dd078-37d9-41b0-8ecf-11688c6502b0
1 6/14/2019 19:01 6baf5a7d-4192-46cb-8615-6a084ac09782
1 6/21/2019 2:24 fe913f8f-8a02-4088-8e06-bcdd968096ca
0 6/20/2019 0:16 cef75179-a6de-4b26-ab2b-153c1aecebce
1 6/22/2019 5:38 2a516855-d76f-4ff8-800c-2d72786cd7df
1 6/18/2019 20:09 9a041765-edeb-4853-adac-6728c6e978d5
1 6/6/2019 2:07 7d5e8654-5b83-4191-aa8c-529754de8097
1 6/15/2019 0:52 4a97329e-48f0-44a1-8974-bdedced4c675
1 6/17/2019 20:34 81a30513-716e-4494-a8da-ccfc6cfecfaa
1 6/27/2019 20:42 142fe940-a99f-4ea7-9abe-25ecda5ace80
0 6/1/2019 1:21 7246bfe9-ad8d-4f8a-a888-c8587659a096
1 6/6/2019 5:05 d0048ebe-2ea6-4cf4-ac8c-5a3f80a299f6
1 6/6/2019 2:00 c7b1e29b-b9d4-4ea9-a12d-66d43f4dc408
1 6/5/2019 23:43 6232580d-5462-4e1b-9c89-c06acc1a258b
1 6/5/2019 6:20 39edc0bb-f0a1-4c9d-8740-d7c9a4cb0d77
1 6/4/2019 20:58 f3a8a814-57a3-4d9d-8e06-04204f16eba0
1 6/4/2019 0:49 a4c9611b-0929-47fc-a524-1885e1ba7a82
1 6/6/2019 3:06 a6ea9e3d-e19e-44fb-af95-76e337bc1016
1 6/15/2019 0:46 121b77a5-1f95-4826-8a33-c1ab5d798ffb
1 6/12/2019 2:29 0cbd0bc0-45ca-428a-80c3-0f5edf09145c
0 6/11/2019 19:59 92cc18b0-0391-4695-ab32-159544e44b84
1 6/14/2019 22:59 b0a86847-c173-4a9c-a038-f5aafca565cf
1 6/13/2019 21:28 ad6a9e80-cf9a-468a-81ee-3e4c1d18463f
1 6/12/2019 11:12 ab51a37f-c015-42e4-96ea-d674d1613970
1 6/13/2019 5:18 3a44d9d9-e4a5-44ec-9ff4-f2cfc850654d
1 6/18/2019 3:26 ef4c1e1b-1811-4589-8bed-ab16763dd1f8
1 6/21/2019 5:34 9b35d17f-527d-4aaa-959f-c630ece55afe
1 6/21/2019 23:28 5aa3acfb-4bc5-4cb5-a36a-6ee36ae624be
1 6/21/2019 3:36 5abac2b3-faf1-4d2d-a239-75b6b7c56dcd
1 6/22/2019 0:43 d49a4072-8fb3-40b6-ad4f-12c075c39ad6
0 6/27/2019 3:21 d5ace063-dcd0-4093-8201-73ad0d8e9715
1 6/26/2019 22:04 aa39ce11-bcc4-4de5-900d-9645d84d67d8
1 6/22/2019 4:47 59bf63e7-6d59-49fd-9486-cbb90c869d4a
1 6/25/2019 20:27 86a90a6c-dfda-4155-93dd-fac9a7893fef
1 6/11/2019 3:22 fa41a8a7-79a3-4884-90ea-e1fadf4abe53
1 6/21/2019 20:20 864a5ccc-cb59-460a-a368-753a89611b32
1 6/17/2019 21:51 a7654963-40be-4946-abe0-37e440330057
1 6/20/2019 1:51 992d51a8-7b33-4610-a9cd-d8ff23e27b81
0 6/14/2019 22:00 0fef53ac-f784-4b95-8288-4f0d17e43a72
1 6/24/2019 21:38 1121809e-e099-4a6a-95bf-4602e4135f40
1 6/11/2019 2:23 2902089e-7ad6-4813-8d04-262ff8b730c7
1 6/18/2019 11:44 5b46a6e2-22aa-47b7-ab02-c3b30392f39c
0 6/14/2019 22:41 f4b07f58-60e8-4f03-9c66-188cdbb8f027
1 6/18/2019 23:12 765229df-020a-4a19-a675-ebcc0547d61e
1 6/7/2019 22:53 60db2161-cd34-41d7-a59d-2bbd439fb1c4
0 6/24/2019 7:57 4bb7a7c1-0fc2-4cc7-a42a-c4dd143c9a3c
1 6/5/2019 6:38 a36f65e8-4ce7-42ae-96ff-c49a207939e1
1 6/8/2019 1:05 4488ca25-f158-4b19-94df-69e89e87db9d
1 6/10/2019 23:48 d0c45316-7532-4dc4-af46-87edaddf0f7e
1 6/22/2019 1:42 60ba639f-b7f5-4755-8afb-ec03833f5694
1 6/7/2019 23:17 3a37475b-5893-4db3-aa72-ddcd77a7ed59
1 6/7/2019 0:03 b62f6ae7-87a5-423c-9b33-3bb2bd2e1251
1 6/19/2019 3:51 53998c23-3e80-4c50-a3eb-2218805a5ddc
1 6/1/2019 4:43 3927d5dd-83cc-4a2f-af9b-5fff40f9045c
1 6/7/2019 19:07 8b353ef5-1792-40d9-a796-893e167b169e
0 6/18/2019 21:57 06b2c789-82c4-42c8-9762-78b4f3412824
0 6/19/2019 18:39 6b4b092c-d51c-42ff-874d-a4d1f88bbbef
0 6/17/2019 21:29 9360f167-d9dc-42d1-9275-2c746adaa6de
1 6/12/2019 4:36 158a50f8-d63a-4a6c-81f5-68764a617b6e
0 6/13/2019 2:49 7aecb762-0931-4bf6-93dd-828ff0bd9935
1 6/22/2019 1:09 bef16c1b-4b7a-4f50-8868-5b4e431107df
1 6/19/2019 19:50 d659a895-c239-4262-88a6-d53bc541d4e7
0 6/6/2019 2:11 954e2540-6757-4491-aad5-b3cb8e9cb7a6
1 6/26/2019 21:19 a370342d-f8d9-46a5-a454-e421cfa5de39
0 6/19/2019 0:03 ca2943fd-5344-4284-9c08-5f7983b6ff49
0 6/18/2019 21:43 35330fa6-fe3c-4fc3-861e-8855d9c05130
1 6/10/2019 22:23 f8de902c-9e4b-4fa3-8226-491495caa0e3
0 6/14/2019 22:32 28954755-f3e7-4528-8412-1ace16f471ee
1 6/22/2019 6:56 ad17961f-1e1f-43d0-8c69-e93cbba256ee
1 6/19/2019 21:42 3c616c45-bb9b-466f-88c2-1f839c54edeb
1 6/5/2019 4:04 21b448ab-8ba7-4afb-80e5-f6ef2520cf8a
1 6/22/2019 1:23 0c1a889d-15ed-4ec2-a536-79f37f5c689b
1 6/6/2019 5:22 85ab17b3-ced4-417d-8e67-67483e8ef445
1 6/12/2019 21:21 66fedefd-3ae3-4bec-9afe-7096119846c5
1 6/12/2019 21:28 7f478778-ce94-44ef-8546-0c64f741ca1d
1 6/7/2019 21:17 dff60273-caf0-42c4-82f9-e38b94c5fce2
1 6/27/2019 7:58 458bf5d9-73a7-4891-ac6f-42d3f06f5f6e
1 6/14/2019 9:14 89122388-c28d-4d8d-8cc9-bb6c77a38a70
0 6/21/2019 4:10 2f973cc8-8d0c-4d08-99d5-f164534b2f18
1 6/26/2019 20:33 eab43b81-e9fc-4ea0-850e-6c3f931485f6
0 6/12/2019 21:01 d63df33b-9c5d-4a42-92ad-a91414214640
0 6/26/2019 21:43 72a0b56c-7501-438f-aba6-4e9876b144b7
1 6/20/2019 1:58 77d422a3-dfa9-48c8-8530-7859fd9e9f1d
1 6/25/2019 22:45 1eda0053-a885-465a-84e9-e0380082960d
0 6/19/2019 3:15 77a1da6b-377f-4a91-ad2d-c4ac942a7571
0 6/21/2019 2:50 f53b9388-2d27-4874-adf9-2b00f53e9ecc
1 6/20/2019 0:16 c0522352-b39d-4c78-835e-f3f2ca4aa55e
1 6/21/2019 21:29 137fcf4d-8cbd-4b32-95a9-0ffcb850f594
1 6/24/2019 19:53 5501de0d-fa29-42c0-97ca-c1b8273abbfa
0 6/19/2019 21:38 ceb815b1-32ad-44a4-ac32-ea1203ba9783
1 6/12/2019 23:48 0ee7c3ff-d196-4ecf-9786-b20b78d1017f
1 6/5/2019 23:13 dda7999c-1f57-42a1-9ea9-4e91a2dcb306
1 6/26/2019 2:39 ac8f5239-fdf6-4bd4-a26f-4b6131095222
1 6/22/2019 2:41 e3a8c29c-650e-4bee-a55f-21d401487180
0 6/14/2019 5:03 87075b9e-8155-4f59-8d52-f0039cb4ebff
0 6/24/2019 18:57 1b5fccdb-26e6-4472-8db7-bc49cb5b7a47
1 6/8/2019 2:59 cdb13de7-8bbf-4d7a-8655-f8e6878ad2cf
1 6/18/2019 21:40 cdc8d5d7-ed5c-49ba-9ef7-1d59c6b2e01e
0 6/27/2019 20:21 a0597c76-9393-444a-9b5e-d545d8e67a94
0 6/7/2019 2:31 5fc2d031-f5c6-4b69-9014-768d761898b9
1 6/12/2019 21:00 c2730f47-7429-4a5e-91d8-36fda69c05ae
1 6/8/2019 3:37 88d2e6c2-c88b-4543-8724-f8254c98db24
1 6/4/2019 1:47 a05bbfec-e677-4b5b-83c7-434a44cc12c4
1 6/19/2019 19:58 110a3df9-b37b-404a-a3c8-88000b71ff48
1 6/1/2019 3:50 3567ab67-9dda-4193-912d-5b4d5bc0abaf
1 6/25/2019 20:11 3b460244-f6f7-4f6d-a4a6-06fba6b57318
1 6/3/2019 17:52 c632439a-f458-4a48-9035-7f8c6dc40fbb
0 6/1/2019 1:06 a175c7f0-254b-4ade-80a1-93b57ee1e419
0 6/12/2019 2:46 b50d7f7a-0aa8-4fb8-95dc-9116a0e9bf8f
1 6/25/2019 19:11 d3e67f6f-59c9-4536-a8f1-c9f2de005f50
0 6/8/2019 0:15 1a716e6e-6347-4db6-a8cc-adc3ff89776a
0 6/12/2019 0:35 cb793b52-98f9-483f-8b08-8f488f2eb848
1 6/6/2019 2:20 1ceecbfe-d999-4822-99a3-b930b0e93be8
1 6/25/2019 3:21 b141ea4d-5bdc-42c8-a43a-7014d1ad0d7f
1 6/26/2019 21:53 f9e9e23e-487c-46b4-95b2-b4bf2feac187
1 6/11/2019 2:32 c499014d-4a13-4719-aa96-9416859f0555
0 6/18/2019 1:33 b15851bf-c67a-4468-927f-5e97a0769c34
0 6/14/2019 1:56 8644c6e0-a240-454f-a5a9-88e3079fc888
1 6/19/2019 21:11 9ce2d965-468e-456c-8bf0-6e4449fe2090
1 6/14/2019 6:10 acd055c7-48ab-45cb-8fcc-655a2d13dc2f
1 6/21/2019 4:38 09b27b77-0f5c-46cd-a59f-9ea3886b0d30
1 6/19/2019 0:07 e2d1ddd7-4973-43dd-9f35-14a06f357ea7
1 6/6/2019 22:46 c52209c9-229f-4c5f-9341-c36a3d64dafe
1 6/13/2019 8:17 18ae5d93-8fab-49c1-99ed-d23ea178f168
1 6/26/2019 20:37 5ccc7938-43c8-4027-9f98-e70109efdb5f
1 6/27/2019 8:16 94b6fcc5-5ab0-4b29-a6b2-945b35163e47
0 6/5/2019 12:56 a1be80f7-9f0a-4ceb-a2a5-b499ee3d3d60
1 6/14/2019 1:48 5a886236-7c0a-4547-8ed3-6a394cbb77f6
1 6/20/2019 22:29 2f6bfb67-8fe5-45db-8f62-9416faf0ae63
1 6/22/2019 2:09 6ee42be5-f434-40de-82ea-41a82171f25f
1 6/21/2019 4:32 3afc4295-4212-425c-8171-06670eb3beb4
1 6/11/2019 20:32 dbbf06f5-bc2a-4336-8e42-7b5218c1a993
1 6/4/2019 3:29 09e00222-26c2-4d1e-a98a-aa97601741a5
1 6/5/2019 23:27 aff47307-4aa2-4250-a364-6719f4145041
1 6/14/2019 5:02 93218851-46a5-4714-945c-1be9119bf1de
0 6/15/2019 4:45 31a08eda-97db-4f74-905a-b84979d0a2e9
0 6/15/2019 2:26 8a767bf7-e6fb-4772-abd7-b77c5df5949a
0 6/25/2019 6:00 dd3cb451-8cdd-49d1-ae7a-a43062578b26
0 6/13/2019 23:00 0806b36c-57a9-46d4-9c9c-8a5ca344df45
1 6/12/2019 4:24 9311bb77-6a6b-4d58-9acd-91614e1af147
1 6/22/2019 5:53 2c622785-21dc-4c5f-82bd-57bbb757263e
0 6/11/2019 0:09 e86d2e1d-ff91-4226-8405-139919b41197
1 6/26/2019 0:44 eb61cea2-234e-45f9-a4d5-f3f54d7cfd2d
0 6/21/2019 0:36 c1c4081d-b280-4326-8a72-58517ded8f19
1 6/25/2019 20:29 66e04d2f-3997-49d1-916d-61737b58e6c2
1 6/26/2019 20:23 2c72f34e-b1c7-4655-9ee2-e4d99fdbab79
0 6/18/2019 2:02 efd0c6e8-87e0-47dc-98f2-62c588b3822f
1 6/1/2019 1:01 6c4e3a41-210b-4de1-8fb7-db662d876dde
1 6/4/2019 1:48 f96f6e1e-77ac-449f-8438-4ceec1610a69
1 6/19/2019 18:26 740c907e-9c68-4a78-98ae-49c34e39bb42
0 6/1/2019 3:59 df9c3c66-8ec2-4df8-8426-6edc19b3ee73
1 6/26/2019 21:14 8845d1a4-352c-4797-a0c1-4a76ea424bdb
1 6/25/2019 4:05 72846318-f0f3-46bf-af58-3f8f4b8edaaf
0 6/15/2019 3:52 5b36059c-838f-4dac-a8cd-a61c369d3e24
1 6/7/2019 0:33 682de0ef-e4b9-4145-aeac-e59d172dda47
1 6/10/2019 22:41 2db5fda3-e05d-4880-adbf-97907d69fd80
1 6/12/2019 19:45 4969c8a8-ecd2-4d0f-ac20-65351ef5705e
1 6/18/2019 19:58 a3c775d2-3545-41ae-9817-74ba867c807b
1 6/27/2019 20:52 fcb7f0b3-776f-414e-9195-bfc3cfebc4b5
1 6/20/2019 3:43 b9d8fc6b-40f1-44d1-a0fd-cd71fa1af0eb
1 6/25/2019 1:11 42552c87-794a-4cb8-9c48-d208e11b85b1
1 6/27/2019 1:52 ac8fccae-f37e-4e2e-8378-75edf9c15666
0 6/15/2019 3:48 ba02960c-4509-4ca9-8a5e-f7e866145d1f
1 6/21/2019 20:35 139f3751-72f1-4c44-9f9f-ba3f5ddd692e
1 6/21/2019 22:51 a3b1fd55-f441-42a7-aaba-cb07bfba0f37
1 6/26/2019 21:47 a3825ce5-8a79-4c78-9dd4-432d36419b4b
1 6/26/2019 21:52 c2ff59c9-7af2-434a-9ecd-f981251a9c27
1 6/14/2019 9:32 a74a827a-ccd6-4f0b-917e-54458f5fd99d
1 6/5/2019 23:04 2c13f9af-cfbf-44cd-92ee-6fa89e8f66c5
1 6/4/2019 3:51 bdb784ce-440e-4ac7-8e25-6dd2ac3640dc
1 6/11/2019 23:45 bba9b3e8-b8f1-400b-9839-098f3fff093d
1 6/6/2019 5:58 7e5b7b00-e60f-446d-86a7-f915c4a67e97
1 6/12/2019 22:34 99898a54-9d5a-4276-aa2c-7650bdb07139
1 6/19/2019 0:11 c5651d2e-eb7e-4a3d-8e6f-540a49a6bc19
1 6/26/2019 2:13 f81c6b65-2490-40eb-aaae-7c3032c3e4c6
1 6/25/2019 1:23 aa1a6d16-4756-4e52-87fd-2051db1bc212
1 6/11/2019 19:58 3807deda-c6d1-4033-98e7-f904592c69c6
1 6/14/2019 2:59 2e3d3ea3-4333-444a-a51b-a60e1a17a943
1 6/11/2019 3:10 3292039e-b621-45c3-aa88-f8e5cc67bd43
1 6/22/2019 4:47 52d73ca2-f42e-4751-9692-7976262eff52
1 6/3/2019 23:20 eadba409-ecd2-459c-a8d5-7d4d2221a172
0 6/8/2019 6:16 97d21c04-5617-4480-97bb-46fcfa190eaa
1 6/13/2019 0:30 c1b21040-9424-43d4-912e-8d132f054e72
1 6/11/2019 0:39 8d2e2eb7-0f39-45bf-864c-b8df0ce0ec06
1 6/6/2019 20:58 6d01f293-e393-4b51-8996-f86e294331ee
1 6/18/2019 20:33 3b398425-467b-42e6-83b5-8462821ff658
1 6/6/2019 3:40 5d0a6728-ddbc-4250-925b-8639e5c97681
0 6/27/2019 17:22 8f383ba0-463e-4e5d-98f9-6366ec88b4cc
0 6/8/2019 1:30 03e354c1-f676-4b3b-84d9-5eb2681cbcaa
0 6/5/2019 23:01 8620b13f-79f4-4602-a4d7-69b08e0d3a96
1 6/4/2019 2:02 a6722920-bff4-4da9-a8fe-0016f3ed99fe
1 6/7/2019 3:33 b4f19a67-a197-4671-a14a-9d37605f37cf
1 6/19/2019 2:59 3fc4e093-1fec-40ac-8711-a3ba4a224fda
1 6/15/2019 2:34 cfa1d13c-f4b0-42e5-a9fc-75efca650a9f
1 6/4/2019 0:57 187ddcd4-6454-432a-9f42-3d2a9b7c48ee
1 6/12/2019 2:19 ae35c7b1-b1e4-4fae-92b0-5753206d2128
1 6/25/2019 19:23 1b5f8a8e-7187-4726-8029-b906da76804b
1 6/7/2019 22:02 6db6e86e-2761-454e-97f0-26a32541b6f1
0 6/25/2019 1:36 94b7e702-a47e-4b63-a9b1-9b97f8db0b17
0 6/18/2019 20:10 a39b7631-3c91-408c-972f-a9f17f2827a9
1 6/4/2019 1:11 a35cee4f-8525-452f-82a6-6459103ad103
1 6/4/2019 21:53 2d5af3be-5662-4d80-8fde-75072a144976
1 6/4/2019 23:16 e9586cec-3fac-4b81-910b-a789b8816d8f
1 6/7/2019 1:27 b73731d2-b424-406e-99c9-a71308e4920d
1 6/6/2019 4:17 855aaa48-860c-4f1f-a78d-f4c369a8cf25
1 6/3/2019 23:57 1a251b9f-5886-46aa-a665-83a5aa34eb0b
1 6/3/2019 19:56 2df094d8-599f-4a65-8095-e87ef857771e
1 6/5/2019 22:39 cec5175a-837a-46f2-9fc9-b9024885e9cc
1 6/7/2019 4:57 f8169d6c-b047-4845-9b71-c0a6a5a05062
1 6/7/2019 3:50 fe22a91f-af98-4c63-a2ac-a47f0d7fc601
1 6/4/2019 0:16 dffbac4d-027c-483d-966a-c92ef58c18c1
1 6/13/2019 4:01 12e582b4-6b44-495d-9f79-23923149872f
1 6/12/2019 21:00 e1728a69-3e65-480d-a3a2-e7dd9f0c6164
1 6/10/2019 23:10 3d351909-c81e-4c27-83ac-1d5aeab5a2ef
0 6/11/2019 5:46 2083274a-1d5a-41ce-9a43-6af2d0d5c32d
1 6/12/2019 21:39 1eec34a8-420b-4dce-9786-b8b4fee628f6
1 6/14/2019 6:13 4fac299a-1b62-4569-a46a-711535d96415
1 6/11/2019 21:40 0bc35d82-1574-449c-900b-6220b8e8258c
0 6/13/2019 3:45 a7dfc89b-e399-4bff-97a0-ff1dafc306c5
1 6/10/2019 23:33 11c06c9a-edc2-4a48-801e-1addd8c78148
1 6/12/2019 3:37 1cd1271b-764b-4127-855b-c09a54b7569d
1 6/19/2019 4:53 0287aaa3-683a-4462-83e9-2fb13a71c6d1
1 6/22/2019 0:08 a97d91c5-6d24-4a93-94c0-498a47e3f822
1 6/18/2019 0:42 703a168d-8e55-47a4-97b4-9e819412c865
0 6/18/2019 20:45 5a67a12b-ee54-45e8-9838-eae45e413bb5
1 6/18/2019 21:24 19b8c429-a482-49ee-9b7a-b9b4b3ba221b
1 6/18/2019 2:29 8563eeb9-338f-45c5-a43e-b003a1ef81d6
1 6/21/2019 3:50 d3597e8b-fbfa-4e54-ae6e-b665f6259297
1 6/18/2019 22:34 73bfb5e1-da3f-47ee-84b7-7f27e1cbadde
1 6/19/2019 5:14 afdfc898-35e6-4e02-959f-c4b2a5afb2bc
1 6/19/2019 2:58 1b65aa8a-3efc-4639-82ac-5d14b21acd25
1 6/18/2019 4:42 e66dbcf1-ea68-4345-a6c8-072a04c62aff
1 6/19/2019 5:15 e63ee351-a670-4cac-831b-c33ff292bd82
1 6/25/2019 22:19 80451744-09eb-4171-9c9c-c0792f5dadb5
1 6/26/2019 0:12 5cea9c23-8cf0-4904-afba-458201286956
1 6/25/2019 22:02 cb471f62-67b6-41e6-9fa9-531a8ca174b4
1 6/27/2019 3:20 66b13adb-e607-4bc2-a9af-1437dd33c762
1 6/25/2019 3:35 03709c1f-dd64-4689-926f-06e94c19daea
1 6/22/2019 3:27 191a2fbe-e3ec-4817-9844-3c5927e30e28
1 6/27/2019 2:47 afb223b8-0b6d-49da-9125-94be8bc51dfe
1 6/26/2019 21:10 0bca4821-f95f-43c5-9fc2-317215932c8d
1 6/27/2019 0:03 2cb7b376-c671-4df2-8e50-cbc4b2171800
1 6/26/2019 6:32 52bb2872-c125-4774-962c-65502d416296
1 6/6/2019 19:58 8f08f82c-f9d7-4078-aa9e-3d07e2d8c1d9
1 6/13/2019 3:36 4a0473d5-bd25-4098-9415-505d35a68d3d
1 6/11/2019 20:32 5180ff88-c465-4c87-8709-eacb1ebf896a
1 6/19/2019 2:15 0e84b79a-f656-46ed-a556-5c549c082c5f
1 6/17/2019 22:07 c9a67608-f3d5-4852-9b03-effd4a8c05f7
1 6/19/2019 20:00 cd6778e4-8c59-4b11-a6f3-b7ddfbf805bd
1 6/25/2019 0:06 17a5674a-444b-4134-91f2-1fbb39b90df2
1 6/24/2019 20:49 745a5d72-ff02-4dff-ac31-8513647c7cb2
Local Area
Brazil
Brazil
Brazil
Colombia
Mexico
Mexico
Colombia
Colombia
Colombia
Mexico
El Salvador
United States
Mexico
Brazil
Argentina
Mexico
Mexico
Argentina
Mexico
Chile
Peru
Brazil
Argentina
Mexico
Argentina
Argentina
Colombia
Mexico
Mexico
Costa Rica
Colombia
Colombia
Mexico
Mexico
Paraguay
Chile
Uruguay
Paraguay
Peru
Mexico
Mexico
Colombia
Colombia
Mexico
El Salvador
Mexico
Colombia
Mexico
El Salvador
Colombia
Brazil
Brazil
Brazil
Brazil
Dominican Republic
Argentina
Brazil
Argentina
Mexico
Argentina
Colombia
Brazil
Mexico
Argentina
Argentina
Argentina
Brazil
Mexico
Chile
Colombia
Argentina
Brazil
Brazil
Colombia
Colombia
Argentina
Nicaragua
Colombia
Peru
Argentina
Mexico
Argentina
Ireland
Costa Rica
Mexico
Mexico
Mexico
Colombia
Mexico
Chile
Mexico
Chile
Mexico
Dominican Republic
United States
Argentina
Uruguay
Mexico
Ecuador
United Kingdom
Canada
Argentina
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Colombia
Argentina
Peru
Mexico
Colombia
Colombia
Argentina
Mexico
Colombia
Peru
Honduras
Mexico
Chile
Costa Rica
Colombia
Mexico
Peru
Paraguay
Mexico
Mexico
Mexico
Mexico
Mexico
Colombia
Peru
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Mexico
Paraguay
Argentina
Brazil
Brazil
Dominican Republic
Brazil
Brazil
Chile
Peru
Colombia
Mexico
Peru
Costa Rica
Brazil
Peru
Peru
Mexico
Puerto Rico
Mexico
Colombia
Peru
Brazil
Brazil
Argentina
Brazil
Mexico
Peru
Brazil
Brazil
Brazil
Brazil
Ecuador
Peru
Colombia
Brazil
Uruguay
Colombia
Mexico
Argentina
Argentina
Mexico
Colombia
Mexico
Argentina
Guatemala
Mexico
Peru
France
Venezuela
Chile
Peru
Peru
Chile
Mexico
Argentina
Peru
Panama
Costa Rica
Mexico
Colombia
Peru
Chile
Mexico
Mexico
Ecuador
Argentina
Colombia
Colombia
Ecuador
Colombia
Peru
Argentina
Mexico
Argentina
Argentina
Colombia
Argentina
Colombia
Colombia
Mexico
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
FiscalMonthName Count - FiscalMonthName
FM April 2019 593
FM June 2019 267
FM May 2019 343
(empty)
Total Result 1203
Data
Contact reason Average - FCR Average - CSAT
Account Management 0.88932806324111 4.72727272727273
Activating/Self Provisioning Online Service 0.42857142857143 3.71428571428571
Add Open License 1 5
Add/Remove Users Portal Permissions 0.5 3.4
Additional MAK/KMS 0.81818181818182 4.09090909090909
Assignment, Activation & Benefits 0.86166007905138 4.71541501976285
Assist with activation/installation 1 3.3
Associate Domain 1 5
Associated Licenses to Wrong tenant 0 4
Description/Content Matching 1 5
Disassociation of MSA and BIZ e-mail 0.5 3.25
Download Error 0.75 5
Download Issue 0.5 2.5
Download missing 1 5
Download Process 0.90909090909091 4.81818181818182
Duplicate Ticket/ No Response Required/Bounce 1 4.54545454545455
eAgreement (VLCM) End Customer; Signing issue 0 4
eLearning 0 5
Error during registration - Unauthorized user 0 4
Key Not Working/Blocked Key 1 5
License Queries 1 5
MAK vs KMS Education 1 5
Missing Licenses 0.89047619047619 4.71904761904762
Other SAB 1 5
PA CSR Tool - Product Activation 0.8 4.26666666666667
Product Information 0.6551724137931 3.96551724137931
Purchase History Report 1 3.25
Registration Process 0.78125 4.28125
Technical Support 0.87898089171975 4.21019108280255
Unrecognized Business email/Organizational ID 1 5
Update Agreement Contact Details 1 4.5
(empty)
Total Result 0.86367414796343 4.49958437240233

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# Contact Reason (Top 5) Amount of interactions (Number)

CSAT FCR Weight

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