Driveline and Chassis Technology

N Division After Sales Presentation

ZF Friedrichshafen AG
 N Division After Sales / Friedrichshafen

MKS-V5_2_en N Division After Sales Presentation 2

 The MKS Management Team

Customer Service / After Sales [MKS]

Martin Müller Executive Assistant:
Sonja Huthmann
Tel ++49-7541-775300 Tel ++49-7541-775575
Martin.Mueller@zf.com Sonja.Huthmann@zf.com

Sales Logistics Industrial Purchasing Controlling

Remanufacturing

[MKS-V] [MKS-L] [MKS-I] [MKS-E] [MKS-B]

Paul Birnbaum Wolfgang Jaschner Erhard Van Elsacker Lars Grabolle Joachim Zimmel

Tel ++049-7541-775318 Tel ++49-7541-775940 Tel ++49-7541-775044 Tel ++49-7541-774267 Tel ++49-7541-775715
Paul.Birnbaum@zf.com Wolfgang.Jaschner@zf.com Erhard.Elsacker@zf.com Lars.Grabolle@zf.com Joachim.Zimmel@zf.com

Consultants from Central Services:

Personal: Hans Riemenschnitter (P1)
Quality: Stefan Lier (QB)

MKS-V5_3_en N Division After Sales Presentation 3

 The Sales Management Team

Sales [MKS-V]
Executive Assistant:
Paul Birnbaum*
Brigitte Gussmann
Tel ++49-7541-775318 Tel ++49-7541-775335
Paul.Birnbaum@zf.com Brigitte.Gussmann@zf.com

Sales 1 Sales 2 Sales 3 Sales 4 Sales 5

Europe Near East, Middle East North-South America, Market Strategy
Units, and Communication,
& Africa South East Asia,
Regional Service Pricing,
Far East,
Australia Complaint
Management

[MKS-V1] [MKS-V2] [MKS-V3]

[MKS-V4] [MKS-V5]
Urs Fuchsschwanz Markus Strobel Bernhard Kolodzik
Ralf Brenner Kerstin Roth

Tel ++49-7541-775330 Tel ++49-7541-775778 Tel ++49-7541-775571

Tel ++49-7541-775317 Tel ++49-7541-775947
Urs.Fuchsschwanz@zf.com Markus.Strobel@zf.com Bernhard.Kolodzik@zf.com
Ralf.Brenner@zf.com Kerstin.Roth@zf.com

Consultants from Central Services:

* Deputy Manager Personal: Hans Riemenschnitter (P1)
Quality: Stefan Lier (QB)

MKS-V5_4_en N Division After Sales Presentation 4

 MKS: Total Sales in 2006
€ 181 Million
133,8
140
117,1
2005
120 2006

100

80
In Mio
60

40
20,6 21,4
20 9,8
7,9 5,9 6 5,8 6,2 2,2 2,1 1,3 1,6
0

op
e
ea
n ia ca i ca ica ali
a
r p As A fri e r e r tr
Eu ur
o Am h Am Aus
r E rth ut
the No So
o &
d le
d
Mi
MKS-V5_5_en N Division After Sales Presentation 5
 More than 40 % of our sales are generated with
Ecosplit and Ecomat product ranges
Sales Proportion in % of Product Groups *

29,4
30 27,8
2005
2006
25

20
14,5
In % 15 13,2

10
7
5,4 5,6 5,7 5,8 6,4
5,7
4,6 4,1
5 3,5 4 3,5
2,1 2

0
pli
t
ma
t
l ite m id n ic io ns sion art
s
Os
os o o o ro s i s P T
Ec E c Ec Ec As
T is
ns
m are
P
n sm a p
a tr er
S
r Tr w /o th
he t. o
Ot S ys
g
i ft in
Sh * 24 % of our turnover cannot be exactly related
MKS-V5_6_en N Division After Sales Presentation to our product groups due to multiple use 6
 Remanufactured Units are Important for Sales

Total Sales of “Remanufactured Units" in 2006: € 10.96 million

VAN (SV)
AS TRONIC Ecosplit I/II
Transmatic
12
Ecomat Ecosplit III
34 76
250
227
Ecomid 429 1368

653

Ecolite (incl. old types)

in pieces

MKS-V5_7_en N Division After Sales Presentation 7

 Parameters 2006

Market Employees Logistics

Countries 100 MKS Management 2

Active Items
Sales 46 on Stock 30.000
OEM + OES 150 Logistics 87
Stocks 24,5 Mio €
Repair 105
ZF-Service Centers 650
Purchasing 6 Service Degree > 94,1 %

End Customers 1000 Controlling 4

Total 250

MKS-V5_8_en N Division After Sales Presentation 8

 ZF worldwide

Production, Development, Sales

122
Production Companies

6
Main Development
Locations

26
Sales and Service Centers

18
Aftermarket Trading
Companies

1 Representative and
13 Marketing Offices

More than 650 After Sales

Service Points worldwide

MKS-V5_9_en N Division After Sales Presentation 9

 Our Distribution Channels

OEM

MKS
ZF Friedrichshafen
ZF Service net
After Sales Service (worldwide)

3. Distribution
channel

MKS-V5_10_en N Division After Sales Presentation 10

 Products and Services

ƒTechnical and commercial consultation

9Replacement units ƒ Retrofits
9Original spare parts ƒ Conversions and modifications
ƒ Documentation
9PTOs ƒ Training
ƒ Tools and diagnostic Systems
9Repair kits ƒ Workshop know-how
ƒ Assembly and test installations
9Transmission overhaul ƒ Field service inspections
ƒ Maintenance and repair contracts
MKS-V5_11_en N Division After Sales Presentation 11
 Our Customers

General Motors Paccar Volvo

BMC
Trucks
Bova
Trucks
DaimlerChrysler

Mercedes-Benz Hino Scania VW do Brazil

FIAT MAN Van Hool

VDL-Bus

Ford

MKS-V5_12_en N Division After Sales Presentation 12

 Thank you for your attention!

MKS-V5_13_en N Division After Sales Presentation 13