JEROME LOUIE R.

PADUA
5P Andar Blk 2 Fast Garden Ave De Kwong Tung
Taipa, Macau
📞: +85365298119
📧"#$%&: jeromelouiepadua@yahoo.com

JOB OBJECTIVE:

To ensure that the desired expectation of the customer is always met by providing personalized service; to
focus on the new trends and innovation in the field of hospitality; through delivering product quality,
consistency and executing excellence through the entire guest experience.

EMPLOYMENT

SUPERVISOR, MANDARIN ORIENTAL MACAU

Av. Dr. Sun Yat-Sen, Macau | JUNE 2016

VIDA RICA RESTAURANT

 Accurate and attentive to details, efficient and has the ability to plan & coordinate to one’s work
with clear priorities.
 Provide hand on training to new member (English and Chinese speakers) of the team regarding
services, food & beverage menu, company’s policy and procedures.
 Anticipates guest need before they ask by listening and responding in a competent, accurate and
timely manner.
 Ensure that operation is smooth and well organize by attending to all guest request specially
repeat customers, in house and long stay guest.
 Maintains optimistic and healthy working environment by taking and listening to criticism in a
constructive manner.
 Ensure to pair all food and wine accordance to WSET II.

FOOD AND BEVERAGE SERVER (Pre – Opening Team), CITY OF DREAMS MANILA
MELCO RESORT & ENTERTAINMENT, Aseana Complex, Corner Macapagal Avenue, Barangay
Tambo, Paranaque City | AUGUST 2014 – MAY 2016

CRYSTAL LOUNGE
 Greets guests with a smile in a welcoming manner.
 Present menus and offer suggestions on the day’s specials and offered deals.
 Offer complementary drinks to guests and ask if they would like additional servings.
 Expedite guests’ orders and ensure that they are delivered to their tables within the specified
timelines
 Maintain contact with kitchen staff, management, serving staff, and customers to ensure that
dining details are handled properly and customers' concerns are addressed.
 Assist with preparing and serving food and beverages.
 Inform patrons of establishment specialties and features.
 Inspect dining and serving areas to ensure cleanliness and proper setup.

RED GINGER
 Provides personalized guest service and connect emotionally to guest.
  Equip excellent customer service to external/internal customer.
 Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to
make conversation.
 Flexible in shifting schedule and peak hours, arrives in time, consistent in attendance & follow
departmental procedures.
 Handles huge volume of guests in a fast paced manner.

BUFFETMAN/WAITER
MANDARIN ORIENTAL, Makati Avenue corner Paseo De Roxas, Makati City, Metro Manila
August 2013 – June 2014

 Prepare buffet areas and ensure that all necessary food and beverage items are presented in an
appealing manner.
 Responsible in cleaning and completing the set-up in the buffet area.
 Assists guest wants and needs by providing good service.
 In charge in preparing the weekly stock inventory.
 Responsible in inspecting, assessing and evaluating the quality of newly delivered raw materials.

CUSTOMER SALES REPRESENTATIVE

SUTHERLAND GLOBAL SERVICES Phil. Plans Corporation, Taguig City
October 2013.

 Resolve customer complaints via phone, email, mail, or social media.

 Greet customers warmly and ascertain problem or reason for calling.
 Work with customer service manager to ensure proper customer service is being delivered.

TRAINING:

ATS, Apprentice-By-Experience
(School Onboard Learning Training)
Seminar/Workshop & Practicum Immersion
SuperFerry20
2010-2011

300 hours On-The-Job Training

Housekeeping and Front Office Department (Bell Service)
The Manor at Camp John Hay, Special Economic Zone
Loakan Road, Baguio City

EDUCATION ATTAINMENT:
TERTIARY:
Colegio De Dagupan
Arellano St. Dagupan City, Pangasinan
Bachelor of Science in Hotel & Restaurant Management (2012 – 2013)

SECONDARY:
St. Charles Academy
Malong St. San Carlos City, Pangasinan (2008-2009)
PRIMARY:
St. Charles Academy
Malong St. San Carlos City, Pangasinan (2004 – 2005)

ACCOMPLISHMENT/AWARDS:

Alumni Batch President

Colegio de Dagupan Tagapangasiwa, President, Supreme
(Batch 2013) Kapisanan ng Sulo ng Student Government
Wika St. Charles Academy
Dean’s Lister Colegio de Dagupan (2008-2009)
Colegio de Dagupan (2010-2011)
Catechists Awardee
Fourth Year Perfect Attendance St. Charles Academy
Representative, HRM Awardee (Air Science (2008-2009)
Society 1&2)
Colegio de Dagupan Colegio de Dagupan Service Awardee
(2012-2013) (2009-2010) St. Charles Academy
(2008-2009)
President, HRM Society Leadership Awardee
Colegio de Dagupan St. Charles Academy
(2011-2012) (2008-2009)

REFERENCES:

Ms. Coco Chey

Manager, Vida Rica Restaurant
(+853)-63359688

Juvel Contreras
Outlet Manager (Non – Gaming Operations), City of Dreams Manila
(+63)-905-441-1855

Roan Daligdig
Senior Trainer, Communication Excellence, Sutherland Global Services
(+63)-917-488-9054

I do hereby certify that the information stated above is true and correct to the best of my
Knowledge and belief.

JEROME LOUIE R. PADUA

Applicant