Professional Documents
Culture Documents
Queensland Rail operates the following three core services across multiple customer markets:
Citytrain
Travel and Tourism
Regional Network and Freight
Queensland Rail’s Citytrain product primarily services the commuter passenger market in South East Queensland
(SEQ) with more than 51 million passenger trips undertaken in the 2016-17 financial year.
Queensland Rail employs around 6500 people and has assets valued at approximately $7 billion.
The SEQ network extends from the centre of Brisbane south to Beenleigh and Varsity Lakes on the Gold Coast,
north to Ferny Grove, Shorncliffe, Doomben, Caboolture, Nambour, Kippa-Ring and Gympie North, east to
Cleveland and west to Springfield, Ipswich and Rosewood. It also includes the International and Domestic Airport
lines.
To meet our customers’ expectations we are currently seeking safety conscious and customer focused Trainee
Train Drivers. All successful applicants will be provided with the theoretical and practical competency-based
training to obtain the qualifications to become a Train Driver (Qualified).
This document itself is for information purposes only and does not constitute a contract of employment. Successful
applicants will receive a separate letter of offer.
driving all forms of trains operated at the depot competently in accordance with safety and operational
standards and procedures;
applying agreed train management techniques competently which include knowledge of Queensland Rail’s
network rules and procedures;
maintaining route knowledge and re-accrediting as required;
applying professional driving standards and maintaining situational awareness;
providing quality customer service and demonstrating a one team approach;
understanding and working in accordance with Enterprise Agreement conditions, policies and procedures
relevant to your role;
contributing to service delivery performance and continuous improvement;
dealing with critical incidents and/or emergency situations; and
signing-on at designated locations across the SEQ network and familiarising yourself with relevant
documentation.
Train Drivers may experience near collisions and/or traumatic events and play a vital role as part of the overall
incident and response management. Queensland Rail provides support services to ensure the health and wellbeing
of our traincrew.
EMPLOYMENT CONDITIONS
Queensland Rail is committed to creating a diverse and inclusive workplace, where people’s unique backgrounds,
strengths and experiences are respected and valued. At Queensland Rail, we believe diversity and inclusion drives
innovation, problem solving and team performance, which delivers better outcomes for our business and our
customers.
We encourage women, Aboriginal and Torres Strait Islander people, people with a disability, people from non-
English speaking backgrounds, and all other members of the community to apply for vacancies within our
organisation.
Queensland Rail is committed to making reasonable adjustments to provide a positive, barrier-free recruitment
process and supportive workplace.
Working environment
Whilst your role is part of a broader team, you work independently and are mobile to be deployed to operational
areas across the SEQ network.
The traincrew environment is not suited to everyone and will take time to adapt to.
Location
Trainee Driver employees will commence their employment at our Mayne Depot which is located at Bowen Hills.
You may be required to work at any depot in the SEQ network during the course of your employment.
You must also have access to reliable transport to allow you to attend work outside of public transport operating
hours to ensure you can get to and home from your required shift starting and finishing times.
Probation
External appointed employees will be engaged on a full-time permanent basis and will complete an initial probation
period of six (6) months. During the probation period your work performance, behaviour and suitability for ongoing
employment will be assessed.
Medical Requirement
All Train Drivers are required to satisfactorily complete a National Health Standards Category 1 Health Assessment
prior to and periodically throughout their employment.
EMPLOYMENT BENEFITS
Queensland Rail offers generous remuneration, superannuation and salary sacrifice programs.
Salary
SEQ Trainee Driver: In accordance with the Queensland Rail Traincrew Enterprise Agreement 2017 an SEQ
Trainee Driver currently earns a ‘full flat rate’ of $89,627.14*.
SEQ Train Driver (Qualified): In accordance with the Queensland Rail Traincrew Enterprise Agreement 2017 an
SEQ Driver currently earns a ‘full flat rate’ of $95,351.32*.
The ‘full flat rate’ for Train Drivers includes a premium for things like working shift work and annual leave loading.
Travel
Queensland Rail provides the following travel entitlements:
Leave
Train Drivers will receive five (5) weeks’ annual leave per year and are entitled to long service leave after seven (7)
years’ continuous service.
Uniform
Queensland Rail provides Train Drivers with uniforms and protective clothing or equipment required to undertake
their role. Uniforms, protective clothing and equipment provided must be correctly worn and utilised whilst on duty.
Queensland Rail offers a number of programs to promote the importance of health and safety not only at work but
at home.
• 24/7 employee support services including access to comprehensive health and wellbeing information and
counselling sessions
• annual influenza vaccination programs
• targeted health activities
• promotion of corporate health events
Superannuation
When you join Queensland Rail you become a member of one of Australia’s largest super funds – Q Super. All
Queensland Rail employees make a mandatory minimum contribution of 2%, which can be made pre-tax if
required. Should you wish to make additional contributions to your super, Queensland Rail will match those
contributions as follows:
Queensland
You
Rail
contribute
contributes**
2% 9.75%
3% 10.75%
4% 11.75%
5% 12.75%
** These rates are subject to review at Queensland Rail’s discretion. Rates will, at a minimum, be consistent with
applicable Superannuation legislation.
ESSENTIAL PREREQUISITES
To be considered for the position of Trainee Driver, applicants must have unrestricted working rights to work in
Australia and satisfactorily meet all selection standards which are outlined in this information pack.
Due to the large number of applicants expected to undertake the selection process, candidates must be able to
attend each stage at the specific dates and times nominated. If selected, you must be available for all stages
throughout the selection process and failure to complete an assessment or attend an interview will result in you no
longer being considered. Individual exceptional circumstances will be considered on a case-by-case basis.
Applicants should be aware that throughout all stages of the recruitment process, you will be assessed on your
conduct. Any observation of discriminatory behaviour, harassment, racial bias, inappropriate language, or lack of
respect may result in you being removed from the process immediately.
SELECTION PROCESS
The chart below shows the key stages of selection and what order they take place in the process. If invited,
candidates must be able to attend each stage as required by Queensland Rail to be considered for the role.
Upon completion of the assessment, you will be advised of the outcome by email and will be provided contact
details to request feedback if required.
If you successfully pass the testing, your results will remain valid for a period of 24 months from the date you did
the testing. Should you apply for the same or a similar safety critical role at Queensland Rail during this period,
you would only be required to complete the testing components that you have not already completed and passed.
The assessments are designed to assess a number of abilities which are vital for safe performance of the Train
Driver role.
Upon completion of the assessment, you will be advised of the outcome by email and will be provided contact
details to request feedback if required.
Participation does not guarantee progression to the next stage. Upon completion of the assessment centre, you will
be advised of the outcome by email and will be provided contact details to request feedback if required.
The outcome of your interview will be communicated to you by email and you will be provided contact details to
request feedback if required.
Step 7: Health assessment and alcohol and other drugs (AOD) screen
If selected, you will be contacted to undertake a National Health Standards Category 1 Health Assessment. These
assessments review medical history and conduct a clinical examination where relevant for:
general health
hearing, vision and musculoskeletal
heart function including an ECG
cholesterol and glucose blood level
psychological health
sleep pattern
substance use
The health assessment will be conducted at one of the various clinics throughout Brisbane and the SEQ area.
Queensland Rail will pay for the cost of the initial health assessment. Should further health assessments or reports
be required to determine your fitness for Category 1 duties, external applicants will be required to meet costs for
the provision of this additional information. It can take up to 10 working days for Queensland Rail to receive the
results of health assessments; potentially longer if additional information is required.
This assessment also includes for all external candidates, an alcohol and other drugs screening test.
The National Police Certificate (Name Only) costs approximately $60 and can be applied for online or at your local
police station. For further information please visit https://www.acic.gov.au/our-services/national-police-
checks/information-individuals
Communication to candidates during the recruitment process will generally occur by email so please ensure you
regularly check your email to give you the greatest opportunity to be available for each stage of the process. In
addition, you will be required to book in your own session times and dates, therefore the earlier you book, the
greater opportunities you have to select your desired time.
Additionally, during the recruitment campaign, it may be more difficult to contact Queensland Rail’s Recruitment
team, so if you leave a phone message or send an email, please allow at least 48 hours for a response, with
additional time over weekends and public holidays.
These roles are highly sought after and successful candidates will be allocated to training schools as vacancies
become available.
SELECTION CRITERIA
The selection process is highly competitive with various selection methods used to assess and validate knowledge
areas, critical skills and fit for the role. This will be utilised to identify the very best and most suitable candidates. It
will be beneficial for you to review this information pack, the position description including the responsibilities and
key selection criteria and the job advertisement to have a good understanding of what Queensland Rail is looking
for when selecting Trainee Drivers.
Psychometric assessments
Safety Assessment Centre
Panel Interview
Online application
Communication Assessment Centre
Panel Interview
Assessment Centre
Work Management
Panel Interview
Online application
Customer Service Assessment Centre
Panel Interview
Online application
Teamwork Assessment Centre
Panel Interview
SELECTION TIPS
Please find below some tips to help support your application and ongoing recruitment process.
Covering letter
A one page covering letter should be included in your application. The letter should contain information that
demonstrates your capabilities and experience and ability to fulfil the requirements of the role.
It should be clear and concise and written in a professional tone. You do not need to provide a specific statement
addressing each selection criteria.
Resume
A resume or CV should be included in your application. The resume should contain:
Assessment Centre
The Assessment Centre will consist of a group activity which will assess various skills required for the role and your
alignment with Queensland Rail’s values and behaviours. You should:
Interview
All interview questions will be behavioural based and job related. In order to prepare for the questions that may be
asked:
You may bring personal notes into the interview as prompts and any relevant examples of work you have done
which will demonstrate your skills and abilities.
Reference checks
You will be asked to nominate at least two referees who you have been accountable to and who have first-hand
knowledge of your work performance. Referees must be people who you have reported directly to in a work or
community situation within the past five years. You will be notified before referees are contacted.
Your employment as a Train Driver requires you to work a 24/7 rotating shift roster with varied start and finish
times. This is a requirement during the training process and throughout the life of your employment as a Train
Driver.
1. Foundation training
The theory portion has a detailed Driver foundation which allows a Trainee with no prior expertise in traincrew
operations to develop, adapt and learn to meet the necessary requirements for the role. The foundation training
lasts for approximately the first three (3) months.
All Trainee Drivers must successfully complete all training and assessment criteria within the set time frame in
order to become qualified and offered a position as a full-time Train Driver (Qualified). If employees are unable to
successfully complete the training program, they will not be offered a permanent Train Driver (Qualified) role and
Queensland Rail may terminate the employee’s employment by giving the required notice.
Training location
You will be required to undertake training at our Mayne Depot located at Bowen Hills. You may be required to work
at any depot in the SEQ network during the course of your training.
SELF-ASSESSMENT CHECKLIST
The following checklist provides information about the conditions and expectations placed on Train Drivers to help
determine whether you are suitable for the job. You are required to understand and accept all of the below
conditions and expectations to be eligible for a Train Driver position.
Train Driver positions require candidates to be prepared to agree to the following conditions and expectations. You
will be required to:
If you are not able to accept the conditions and expectations of the role, you should consider whether you should
apply for this role.
FINALLY…
Thank you for expressing an interest in joining Queensland Rail and we wish you the best of luck with your
application.
If I applied previously do I need to apply again or have you kept my application on file?
Yes you will need to apply again if you are interested on this occasion.
If I have previously applied and completed the psychometric testing will I be required to complete the
testing again?
If you have previously undertaken some or all of the psychometric testing for the role of Train Driver then you may
not be required to undertake some or all of it again. Stay up to date with your emails from the Recruitment team so
you are aware of what you will be required to do if you are selected to progress to these stages in the process.
If you require an adjustment to the selection process, please identify as a person with a disability on your
application and indicate what type of reasonable adjustment you require. This may include assistance with
attending an interview for example.
What if I have issues in being able to read and write – will this affect my application?
If you have difficulty reading or writing, please let us know if you require assistance and we will endeavour to make
any reasonable adjustments to the selection process. Please be aware that literacy is required and assessed
during the selection process given the requirements of this position.
If I don’t get through the process this time, can I apply again in the future?
If your application is unsuccessful on this occasion, you will be able to apply again in the future. Please note
however that if you do not meet the required safety-critical benchmark in the psychometric assessments, you will
not be eligible to re-sit them for a minimum period of six months.
Successful applicants will be required to work full-time during the training period.
The number of Trainee Drivers that Queensland Rail can intake to each school will be matched to our ability to
safely and effectively train and mentor trainees through each stage of the qualification process.
I don’t want my current manager to know I am looking for a job. Can I provide someone else as a
reference?
It is preferable that the referee details supplied are from a current manager/supervisor. A previous manager you
have worked for within the last 5 years would be suitable, however please discuss this with the Recruitment
Advisor at the time.
I am going on leave during the selection period. Can I note this somewhere?
Due to the large number of applicants expected to apply and undertake the selection process, candidates must be
able to attend each stage at the specific dates and times nominated. If you are going to be on leave during key
times and/or are unable to attend any stage for other reasons, then your application will no longer be considered.
Individual exceptional circumstances will be considered on a case-by-case basis.
Although applicants may have past train driving experience, Queensland Rail still requires candidates to undertake
and successfully progress through the selection process to be eligible for a role.
You may be required to undertake some or all of a separate selection process for each role.