Knowledge Management (MGMT630)

Assignment # 2

Sr.# Problems Solution Rationale

1 Members say they don’t know what to do, People need to be motivated by Management should gave a path
their expectations, don’t have time, or the different intrinsic and extrinsic and explain what to do motivate
top management doesn’t want them to motives. For instance, goals and them and appreciate their work.
perform. metrics, appreciation, prizes, gaming
and badging, and positive & negative
outcomes. Leaders should mutually
discuss and set the goals, report on
success, inspect & implement
compliance, and offer awards &
appreciation to those who set an
example.
2 The end goal is not compelling, poorly Ask people to use KM for particular To achieve the desire goal
communicated, or improperly defined. activities that are ideally suited to communicate it firstly, by
Members do not have clarity about the need them, such as sharing, questioning, introducing KM it will resolve the
for knowledge management and how it is searching, responding, remembering, issues.
supposed to work. informing, and suggesting. Focus on
individual use cases and chat about
how your proposing tool produces
better outcomes.
3 Top management wishes that everyone Communicate a straightforward Elaborate your goals with the
participate in knowledge management, which picture of how KM is going to work. team members provide them a
leads to vague requests like, “everyone needs Continuously introduce, develop and platform.
to collaborate globally” or “everyone needs iterate entities, systems and
to start connecting and sharing”. infrastructure elements to accomplish
the vision.
4 Due to natural inertia, people are hesitant to Making it easy for people to build If we create such type of
ask help publicly, approach other people, or trusted relationships in groups so that approaches in which people give
 have the courage to say the wrong thing.
They would rather live in silence than reveal
their ignorance to the world or be blamed,
mocked, or ridiculed.
5 KM innovations are being developed, hyped
and applied. Yet they also struggle to fulfill
their pledge.
they know better who they are calling their opinion which will be hidden
for support. Make it easier to find out it will minimize the conflict.
where to post a question by getting a
list of communities. Provide means of
posing questions on behalf of others,
like anonymous „ask-the-expert tools‟.
Redirect the questions you collect, and
ask those who also receive the
question.
Before pursuing emerging technology, Use that technology which may
identify usage cases that explicitly be effective for the organization
state how the status quo can be & which would be understandable
drastically improved. by the employee rather than
introducing new one.