The Talent Agenda

Lagos Business School

and Accenture
Learning is an obvious competitive advantage especially for
organizations that see continuous transformation and innovation as
key differentiators in the marketplace

How do organizations get up to speed quickly without needing to invest

huge amount in structures, content and deployment strategies?

Copyright © 2013 Accenture All rights reserved. 2

 Investments in a learning function?

CEOs expect their Learning Function Learning must refocus on providing

to be aligned with strategic priorities learning resources in the course of
and deliver operational efficiency business and on supporting behaviour
changes in the real work situation

Source: The High-Performing Workforce Study, Accenture

Copyright © 2013 Accenture All rights reserved. 3

Companies have embarked on organisation-wide learning
and realized significant increases in workforce
productivity and business impact
• Telstra Learning Academy contributed to a more than 40% increase in workforce productivity
• 20% increase in field workforce productivity of communications technicians

• Accelerated time to proficiency by up to 60% – returning 35,000 workdays to the company

• Sales certification program resulted in sales funnel increase of 13% and improved close rate of 6%
• “Fast Track” learning program to drive IP telephony sales resulted in increased sales of 35% in six months
for those that completed the program
• The client delivers 8% more training per employee with a 16% reduction in learning investment

• 102% increase in sales conversions, 220% increase in total value of rental contracts, 16 point increase in
customer satisfaction
• Consumer Advisors required less than 5 days to reach proficiency, as opposed to 1.5 months it would
have take using traditional classroom and on-the-job training
• Account Professionals were ready to sell new services in less than 3 weeks, versus 12 weeks prior to
the eLearning program

• A vendor rationalization program has reduced the number of learning services vendors from 3,000 to
less than 60, resulting in streamlined processes and reduced costs

• Reengineered compliance learning lowered training times by 50-60%, while increasing retention
• Improved workforce productivity by 11%
• 33% reduction in time to proficiency for new hires while reducing classroom time 13%

Copyright © 2013 Accenture All rights reserved. 4

But the cost have been significant for some
organizations and individuals…

What organizations need is a proven, cost-

effective learning solutions for a more versatile
workforce and a more agile organization

Copyright © 2013 Accenture All rights reserved. 5

The Accenture Academy…

• provides Accenture-owned off-the-shelf learning content that can be implemented rapidly and cost-
effectively
• provides an integrated end-to-end solution – from competency model to certification
• is a standardized “plug and play” product that can still be tailored as needed
• is competency-based and outcome-driven, tying curricula to skill gaps
• content is delivered online only via blended delivery techniques and supported by a robust
infrastructure; Instructor-led sessions can be added on demand at a premium
• is developed by leading academics and
industry specialists, continuously refreshed and supports
various industry-leading certifications
• is hosted on our 24x7 globally accessible
Learning Management System (LMS)
• pricing is based on a license and subscription model
• is available in English, but subsets of courses
have been translated into Spanish, Chinese and other languages

www.AccentureAcademy.com

Copyright © 2013 Accenture All rights reserved. 6

…ensures outcome-driven, innovative, blended delivery
techniques…
Accenture Academy is supported by tested applications and robust technical infrastructure

Competency Models Curriculum Builder Hundreds of Online Courses

Accenture Academy is To build their individual The Supply Chain content
built around curriculum learners alone includes ~600
comprehensive leading select their job role and online courses that are
practice competency conduct a self- constantly extended.
models that can be assessment of their Academy online courses
leveraged or proficiency levels. The are engaging, interactive,
customized as needed. Academy then assigns rich in exercises, case
courses. studies and simulations.

Live Webinars Knowledge Base Social Media

Live classroom and live A digital library that The Academy includes
online webinars with contains a wealth of client specific wiki and
industry specialists that assets and reference blog options which are
are recorded and material such as typically maintained by
integrated into the articles, white papers, subject matter experts.
Accenture Academy for and research that the Client administrators can
future access. learners can access at also maintain unique
the point of need. glossaries and other
information pages.

Certifications Reporting Tools & Dashboards Marketing Tools

Multiple industry Accenture Academy Accenture Academy
leading certifications contains an extensive offers a library of ready-
are supported by reporting functionality to-use and customizable
Accenture Academy. It to easily monitor Academy marketing tools
is also possible to usage, test scores and and assets as well as
integrate a customized, course evaluations to consultancy services to
client-specific identify areas for drive awareness & usage.
certification. development.

Copyright © 2013 Accenture All rights reserved. 7

…to meet the need for workforce versatility…

• Employees know that their professional growth depends on acquiring more

diverse skills; the problem is that in many cases their employers aren’t making
that happen

Only 21 percent of respondents

According to the 2012 Accenture Skills Gap Study,
reported developing new skills
which surveyed more than 1,000 employed and
in the past five years through
unemployed US workers, although 55 percent of
formal training programs
employees say they feel pressure to acquire additional
offered by their companies.
skills, less than a quarter report they’re getting the
support they need from their organizations

• Executives and employees alike are saying, “There must be a better way to
acquire relevant skills.” … With Accenture Academy, there is.

Copyright © 2013 Accenture All rights reserved. 8

…and deliver measurable results.

 Enhancing training and skills development

– Creating consistent skills in a global workforce
– Up-skilling in developing countries
– Achieving sustainability certification
– Increasing speed to competency

 Improving workforce performance

– Improving supply chain maturity
– Driving more efficient operations
– Boosting productivity

 Improving customer and supplier relations

– Improving customer loyalty
– Enhancing sales skills
– Developing suppliers’ capabilities.

 Attracting, developing and retaining top talent

– Boosting employee morale and retention.
– Building technical competencies
– Equipping the workforce for growth

Copyright © 2013 Accenture All rights reserved. 9