College of Southern Nevada Department of Hospitality Management

The Department of Hospitality Management gives students the latest, innovative education they will need in
southern Nevada's vibrant hospitality industry. We have made sure our programs are suited for everyone, whether it
is a student beginning a career in the industry, someone seeking a career change, or an industry veteran looking to
move up.

All our Hospitality Management degrees have exemplary status with the Accreditation Commission for Programs in
Hospitality Administration. In addition, the Culinary Arts degrees, the Pastry Arts degrees and the Food and
Beverage Management degrees have exemplary accreditation from the American Culinary Federation. Our
experienced, expert faculty all have a minimum of five years of professional management experience in their area of
expertise, so students know they are learning from the best.

ACCREDITATION
CSN’s Casino Management Program is the only one in the nation to be dually accredited by the Accreditation
Commission for Programs in Hospitality Administration and the Northwest Commission on Colleges and
Universities.

College of Southern Nevada Casino Management Degree Program

To prepare a group of diverse students seeking entry into beginning and supervisory positions in the casino industry
by providing curriculum covering all aspects of casino operations including slots, table games, race and sports book
operations, cage operations, surveillance, gaming laws, regulations, minimum internal control requirements,
strategic management, and customer service standards.
The Casino Management Program trains students for entry-level, supervisory, and managerial positions in the
gaming industry, including positions such as casino dealer, floor supervisor, pit manager, surveillance investigator,
cage cashier and casino host. For students currently employed in the gaming industry, this program will aid in career
advancement, professional growth, and career mobility.

Students study all aspects of casino operations including slot operations, table games, race and sports book
operations, casino cage operations, surveillance, gaming laws and regulations, internal controls, casino marketing
and customer service standards. Our associate of applied science degree and certificate of achievement can be
earned entirely online.

Successful completion of this Associate of Applied Science degree will provide students with an opportunity to seek
employment in casino supervisory and management positions. For those currently employed in the industry, this
credential enhances the opportunity for job advancement, professional growth, and career mobility. Students will
obtain knowledge in table games, slot operations, casino surveillance, casino marketing, gaming laws and
regulations, casino cage operations, casino mathematics, statistical analysis, financial accounting, and human
relations in the casino industry.

Casino Operations course is a basic introduction to casino cage and credit operational standards, casino cage design,
bankroll accountability, cage cashier operational procedures, fill and credit standards, casino credit instruments,
central credit, soft count operational procedures, check cashing, casino accounting and auditing, Title 31
compliance, and casino cage managerial techniques.

Casino Floor Supervision course is a basic casino managerial technique with an emphasis on the protection of casino
games, staffing, labor/management relations, floor, pit, and shift supervision, minimum internal control standards,
player ratings, currency transaction reporting, credit standards, table games accounting, and table games
mathematics.

Slots Management course is a basic slots management technique with an emphasis on the laws and regulations that
affect slot operations, slot machine components, classifications, and functionality, current and future technology
trends, consumer behavior and slot machine psychology, game selection methodologies, slot floor layout
considerations, slot mathematics, slot financial reporting and analysis and human resources and customer service
issues.

Casino Marketing course is an overview of casino marketing and how the marketing function impacts the casino
organization. Topics include casino promotions, database marketing techniques, dead chip programs, discounting,
casino hosting, credit procedures, marketing policies and procedures, amenities, and the casino marketing plan.

Casino Surveillance course is all aspects of modern casino surveillance including an overview of surveillance
operations, reporting procedures, internal theft, procedure violations, cheating and advantage play, basic strategy,
biometric technologies, evidence, civil liabilities, detection and prevention techniques, surveillance equipment,
surveillance management, and gaming control board requirements.

Table Game Management course is an advanced table games management technique with an emphasis on game
productivity, gaming mathematics, table games marketing and promotions, advanced game protection strategies,
customer service, table games human capital management, and an in-depth analysis of table games profitability
factors.
Customer Service course is the fundamentals of the theory, practice, and management of guest service and how it
impacts the success of a casino organization with an emphasis on service strategies, staffing issues, and service
systems. Topics include the dynamics of guest satisfaction, service quality and value, planning and analysis, the
service environment, training and motivation, establishment of a total service culture, guest co-production,
communications, service failure recover techniques, delivery systems, and measurement of service results.
Intro to Gaming Management course is an overview of the casino; topics include the economics of the casino, its
interface with the hotel, organizations, and terminology.

Gaming Law and Regulation course is a survey of the laws and regulations pertaining to the gaming and hospitality
industry. Specific emphasis includes a review and application of Nevada gaming laws, regulations, and statutes;
compliance requirements of gaming licensees; licensing and registration requirements; gaming and property crimes;
patron disputes; tort laws; and liabilities of the licensee.

Work Experience is in addition to the academic requirements, the accreditation commissions for the Department of
Hospitality Management require students to work for at least 200 hours (about 1 week 1 and a half days) in a
verified program/degree related position prior to graduation. This work experience will be measured qualitatively as
well as quantitatively as determined by the program director and faculty. Work experience can be from a prior
position or one worked during your time at CSN. Students who plan to transfer to UNLV can transfer a maximum of
500 hours (about 3 weeks) of employment to meet UNLV’s 1000-hour requirement.

Casino Dealing

We offer the most comprehensive and affordable casino table games dealing instruction in the Las Vegas valley.
Our Casino Dealing Open Lab Instruction course is a self-paced course that features training in Baccarat, Blackjack,
Craps, Roulette, European Roulette, Pai Gow Tiles, Pai Gow Poker, Casino War, Crazy 4 Poker, High Card Flush,
Let-It-Ride Poker, Mississippi Stud, Three Card Poker, and/or Ultimate Texas Hold ‘em Poker. Search for “casino”
on our workforce training page to learn more about these courses and to register.

Joe Gormely, Hospitality Management Department Chair Mark DiStefano, Director of Casino Management

(702) 651 - 4543 (702) 651-4533

Associate of Applied Science Casino Management Degree Program Requirements
General Core Requirements AA - Core Program Requirements (40 Credits)

⦁ 3 Credits Math ⦁ ⦁ ACC 201 - Financial Accounting

⦁ 3-5 Credits English ⦁ GAM 103 – Casino Cage Operations

⦁ 3 Credits Communication ⦁ GAM 108 – Slots Management I

⦁ 3 Credit Human Relations ⦁ GAM 204 – Intro to Casino Marketing

⦁ 3 Credits Science ⦁ GAM 206 – Casino Surveillance

⦁ 3 Credits Fine Arts ⦁ GAM 207 – Table Games Management

⦁ 4-6 Credits U.S. Constitution ⦁ GAM 225 – Intro to Gaming Management

⦁ GAM 235 – Gaming Law & Regs ⦁ GAM 295 – Work Experience in Casino/Gaming

Electives (9 Credits)

⦁ ACC 222 – Excel for Accounting

⦁ GAM 109 – Slot Management II

⦁ GAM 119 – Blackjack Dealing

⦁ GAM 121 – Craps Dealing

⦁ GAM 122 – Roulette Dealing

⦁ GAM 123 – Baccarat Dealing

⦁ GAM 124 – Poker Dealing

⦁ GAM 126 – Tiles Dealing

⦁ GAM 131 – Race & Sports Book Management

⦁ GAM 222 – European Roulette Dealing

⦁ GAM 252 – Casino Mathematics & Statistics

⦁ GAM 299 – Special Topics

Certificate of Achievement in Casino Management Program Requirements

General Core Requirements (6 credits)

MATH 120 - Fundamentals of College Mathematics or

MATH 120E - Fundamentals of College Mathematics Expanded or above

English (3 credits)

ENG 100 - Composition Enhanced

ENG 101 - Composition I

ENG 107 - Technical Communications I

ENG 113 - Composition I for International Students

Special Core Requirements (24 credits)

⦁ GAM 106 Casino Floor Supervision

⦁ GAM 108 Slots Management I

⦁ GAM 204 Intro to Casino Marketing

⦁ GAM 206 Casino Surveillance

⦁ GAM 210 Casino Customer Service

⦁ GAM 225 Introduction to Gaming Management

⦁ GAM 235 Gaming Laws & Regulations

Casino Management Electives 3 Credits

⦁ ACC 201 Financial Accounting

⦁ GAM 103 Casino Cage Operations

⦁ GAM 109 Slots Management II

⦁ GAM 119 Blackjack Dealing

⦁ GAM 121 Craps Dealing

⦁ GAM 122 Roulette Dealing

⦁ GAM 123 Baccarat Dealing

⦁ GAM 124 Poker Dealing

⦁ GAM 126 Pai Gow Tiles Dealing

⦁ GAM 131 Race & Sports Book Management

⦁ GAM 207 Table Games Management

⦁ GAM 222 European Roulette Dealing

⦁ GAM 252 Casino Mathematics and Statistics

⦁ GAM 299 Special Topics