Contact
Marlène Moreau
www.linkedin.com/in/marl Exams Officer at RRC International
%C3%A8ne-moreau-03985950 London
(LinkedIn)

Summary
Top Skills
Adult Education • Experienced Exams Officer of a leading international training
French provider with all-round administrative experience;
English • A proven record in working successfully with diverse cultures from
over 90 countries;
Languages • A team player with strong interpersonal, oral and written
English (Native or Bilingual) communication skills;
French (Native or Bilingual)
Italian (Professional Working)
Experience
Certifications
RRC International
Managing Safely
Exams Officer
Foundation Certificate in March 2015 - Present (6 years)
Environmental Management
Responsibilities include:
Working Safely
• Liaising with awarding bodies (such as NEBOSH, IOSH, IEMA, CQI and City
& Guilds) for student enrolment and registration, examinations management,
certification);
• Responding to and recording students enquiries relating to their assessments
(written exams, assignments, practical applications) in accordance with
the relevant awarding body accreditations requirements, procedures and
deadlines;
• Liaising with over 150 examination centres worldwide (British Councils and
universities) to organize monthly examination sittings;
• Being the main point of contact for the company’s overseas offices and
partners, for all post-enrolment queries;
• Maintaining accurate customer records for internal (eg. marketing) and
external (awarding bodies, audits) purposes;
• Collaborating with Senior Management and IT in order to improve the team’s
efficiency and effectiveness – automating processes, developing a more
systematic recording of data to improve consistency and accuracy;
• Training colleagues and partners on the awarding bodies procedures (use
of online platforms and data management systems, invigilation, etc) – various
locations UK and overseas.
• Marking and invigilating.

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Capital School of Business & Management

Registrar
May 2011 - March 2015 (3 years 11 months)
London, United Kingdom

Although joined as an intern, was soon entrusted with the responsibility of the
Registrar, actively helping this new college in becoming, and sustaining itself
as an institution that is audited and approved by the Quality Assurance Agency
(QAA), in collaboration with a range of awarding bodies.
Responsibilities included:
• Liaising with awarding bodies (such as ABE, ACCA, CIMA, City & Guilds,
CMI, CTH, Edexcel) for accreditation, student registration and examinations
management;
• Administering examinations (enquiries, bookings, invigilation, results release,
quality assurance);
• Organising examinations sessions ensuring it runs smoothly and in
accordance to the awarding body and/or JCQ regulations: material check, ID
checks, monitoring;
• Preparing class and examination schedules according to resources and
personnel availability;
• Organising collect of assignments, marking, internal verification and dispatch
to awarding body in line with their strict regulations;
• Developing and supervising the maintenance and auditing of students
administrative and academic records (both electronic and physical), ensuring
the requirements and recommendations of quality assurance are met and the
records are accurate and up to date;
• Liaising with tutors to ensure their requirements are met; also a member of
the institution Senior Management Team, Operations Committee, Academic
Committee and Admission panel;
• Managing and supervising daily requirements (enquiries, admissions,
attendance, records-keeping, student welfare, timetabling, etc.);
• Producing various students’ lists, reports and statistics (enrolments, visa
extensions, academic progress, satisfaction surveys, equal opportunity
monitoring, etc.).

CDDP de Lot-et-Garonne
Intern
April 2010 - June 2010 (3 months)
Agen, France

• Helped organise a Youth book fair;

• Processed and maintained serials, books and videos;

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• Provided references and information using the Internet and various

databases;
• Assisted at the reception and other duties as required.

Scuola Media Statale P.G. Frassati

Teaching Assistant
October 2008 - May 2009 (8 months)
Turin, Italy

• Developed activities about French language & culture for GCE-equivalent

students;
• Staged a literary work;
• Provided reading and expressing exercises.

Education
Université Paul Sabatier (Toulouse III)
BTEC HND, Information & Library Science Management · (2009 - 2010)

Université de Poitiers
Bachelor of Arts (BA), Italian Language and Literature · (2006 - 2009)

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