SUDHA RATNA .

GUNUPUDI

E-mail Id: gsr2809@gmail.com

Mobile: +91 7449120943

CAREER OBJECTIVE

Responsible, committed professional who wish to work with integrity, detail-oriented

approach, having 7+ years of experience in Software testing, Freight Forwarding, Supply
chain and Logistics. Seeking a responsible post for challenging position and looking forward
to making a significant contribution in a company that offers a genuine opportunity for
progression.

EDUCATION

PGDM in Tourism & Cargo Management (2014 - 2016),

Indian Institute of Tourism and Travel Management – IITTM Nellore,
Ministry of Tourism, Government of India.
CGPA: 7.1

B. Com Computers (2011-2014),

Andhra University,
CH.S.D.St.Theresa’s Autonomous College for women,
Eluru, Andhra Pradesh, India
CGPA: 7.98

Board of Intermediate Education (2010-2011),

Maths, Economics, Commerce
Sir C.R.Reddy College for women,
Eluru, Andhra Pradesh, India
Percentage: 57%

Board of Secondary Education

Secondary School Certificate (2009),
A.P.S.W.R school,
Eluru, Andhra Pradesh, India.
Percentage: 71%

PERSONAL INFORMATION

 DOB: 28/09/1993
 Indian
 Languages known: English, Hindi, Telugu, Tamil, French (Basic).
 Married
WORK EXPERIENCE

NEWAGE SOFTWARE AND SOLUTIONS (VANGUARD LOGISTICS)

Duration: March 2021 to Present
Position: Senior Process Associate

Responsibilities
• Requirements Analysis, Functional Walkthrough to development and test teams.
• Creating requirements traceability matrix (RTM) and production readiness checklist (PRC)
documents to support overall implementation activities and supported data integration
activities.
• Capturing and distributing meeting minutes and process flow diagrams.
• Participating proactively in team retrospectives, suggesting and implementing improvements.
• Tracking the progress of each project with the help of the test lead and provided the summary
of all projects to the senior management.
• Coordinating with customers for post booking procedures and assist throughout the shipments.
• Collecting documents from shipper and consignee and process HBL.
• Follow up for BL Approval
• Coordinating with Liners for vessel schedule and regular follow up on rates.
• Preparing MBL drafts and send to liners.
• Assisting branches for arranging the shipments.
• Getting COB and sending confirmation to customers.
• Coordinating with team for preparing custom bond, EUR 1 and other supporting documents.
• Coordinate the customers, origin, Destination and notify party throughout the process.
• Training new joiners overall thoroughly.
• Attending meetings with stake holders if required and provide reports.
• Acting TL in case of TL absence.

AGILITY LOGISTICS
Duration: June-2018 to March - 2021
Position: Process Associate

Responsibilities
• Subject Matter Expertise (SME) for the Application (Shipa Freight).
• Design, review and execution of test cases.
• Involved in System, Integration and Regression Testing
• Maintenance and version control of test documents (RTM)
• Defect triage meetings.
• Provided Test and defect status reports.
• Troubleshooting quality issues and modifying test procedures.
• Effective defect logging and keeping track of it, till it is closed using GITHUB.
• API Testing knowledge.
• Managing Key Account customers, answering their enquiries and queries, Tracing &
Tracking Freight keeping customers always updated, acknowledgment of deliveries,
collections and bookings, data entry and all Freight Administration.
• Air and Ocean Freight Management from Pricing to Delivery.
• Arranges shipments by examining destination, route, rate, delivery time and dispatches to
carriers.
• Verifies merchandise shipped by matching bills of lading, reconciling quantities, noting
discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current
status, answering questions.
• Negotiate rate structures, including consolidation lanes, capacity, and customer programs and
present finding to Management.
• Collect and analyze service issue and carrier quality information and develop clear and
concise reports.
• Freight forwarding functions such as booking, issuing Delivery Orders, and coordinating
overall shipment procedure from Sales quotation to delivery.
• Checking and confirming order status on pick-up and deliveries.
 • Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special
requests (DG cargo, Project Cargo, Exhibition Cargo etc.).

RICEONE FOOD CORP

Duration: Sep-2016 to April-2018
Position: Assistant Manager

Responsibilities
• Participating weekly\Monthly review call with Clients & development team.
• Customer profile creation & contract mapping.
• MIS Reporting.
• Coordinate daily customer service operations (e.g., sales processes, orders and payments)
• Monitor and maintain warehouse inventory
• Preparation of documentation for import/export shipments
• Data entry, billing of services, close shipments; filing and organize workflow
• Preparation of Quotations, Invoice, Agreements, Sales contract, SCO, and Shipping
documents
• Ensure customer is provided excellent service throughout the entire process
• E-Mail correspondence
• Communicate with overseas clients and evaluate their needs
• Handle complaints from customers
• Trade finance process and LC
• International Business Accounts
• Negotiating with Clients, freight forwarders and transporters.

KRISHNAPATNAM PORT COMPANY LTD

Duration: Mar-2016 to Aug-2016
Position: Intern Trainee

Responsibilities
• Customer support
• Single window clearance
• Issue of Bill of Entry, Delivery order, Rake Indents
• Ensure proper jetty operations and vessel Discharge
• Yard and storage operations
• Coordinating with Accounts department for clearance of port dues, Berth hire charges,
Anchorage charges
• Coordinating with Customs, Shipping Agents, Vessel Agents, Jetty operations, Port control,
Transporters, Railways throughout the process
SHIFT FRIEGHT LOGISTICS

Duration: May-2015 to June-2015 (Summer Internship)

Responsibilities
• Handling imports and export documentation
• Filing documents and maintaining reports and metrics
• Monitoring supply chain and transportation activities
• Learning and observing overall work process of the organization
• Coordinate all logistic activities.
 KEY SKILL

 Interactive and talkative nature

 Honest and loyal towards work
 Good communication skills
 Can speak different languages
 Sound knowledge of software testing, Supply Chain Management, Import-Export
Documentation, Inventory Management, Shipping and Logistics, Port operations and
Management, FMCG Operations.

COMPUTER SKILLS

 GITHUB, MANTIS, MS office, Quick Books, IBM Control Application, Directions

PERSONALITY TRAITS

 Excellent Communication & presentation skills

 Leadership qualities
 Can handle assignments independently
 Man management skills

INTERESTS

 Travelling
 Cooking
 Reading

Assets & Soft Skills:

I am a smart working person, confident about my communication and interpersonal skills. Highly
motivated, process oriented, fast learning and have a proven track record. Good at analysis, process
management and people management. Being an extrovert, I always like to share my ideas and thoughts
with my peers. To conclude I can adapt myself to any change or surroundings.

References will be provided on request

Sudha Ratna