VIVEKANANDHA COLLEGE OF ENGINEERING FOR WOMEN

(AUTONOMOUS INSTITUTION AFFILIATED TO ANNA UNIVERSITY, CHENNAI)

Elayampalaam – 637 205, Tiruchengode, Namakkal Dt., Tamilnadu

TERM TEST – II (M.E / M.Tech. / MBA)

Third Semester
MASTER OF BUSINESS ADMINISTRATION
P19BAH01– MANAGERIAL BEHAVIOR AND EFFECTIVENESS
(2019 – Regulation)

Date: 14.10.2020 Maximum: 40 Marks

Time: 1 hour and 30 Mins
Answer ALL the questions
(5 x 2 = 10 Marks)
PART - A

Q.No Questions Marks KL CO

Write down Role of HR manager with regard to
1. 2 K2 CO2
orientation.
2. Explain the perspectives of balance scorecard. 2 K2 CO2
3. Define career development 2 K1 CO2
How to measure managerial effectiveness in an
4. organisation? 2 K1 CO3

5. List the components of managerial effectiveness. 2 K2 CO3

PART – B
(2X15 = 30 Marks)

Q.No Questions Marks KL CO

Write a short note on
6.a (i) Maslow’s need Theory (7) 15 K2 CO2
(ii) Herzberg two factor Theory (8)
(OR)

Define performance appraisal. Do you think that modern

6.b appraisal methods are more effective than traditional? 15 K3 CO2
Comment your statement with suitable explanation.
(OR)
How person, process and product approached determining the 15 K3 CO3
7.a
managerial effectiveness as given by Campbell.
(OR)

7.b Fran Jefferson supervised the Training Department of 15 K3 CO3

Metro Bank. One of her star employees, Judy Martin,
surprised Fran one day with a job-posting application.
Judy wanted to transfer to another department where the
employees made more money (in higher evaluated jobs) and
supposedly did less work. In the ensuing discussion, Fran
learned that Judy was very unhappy with the merit
increase she had recently received. Judy believed she could
earn more money in the open position, which was three
grades higher than the position she currently occupied.
Judy now functioned more as an administrative assistant
than as the departmental secretary (the position for which
she had been hired). Fran knew that the job evaluation
system in use was valid and up-to-date, and that grade
differences between Judy's job and the open position meant
real differences in responsibility, skill, and accountability.
Fran did not want to lose Judy

QUESTIONS

a) What are the reasons given by Judy Martin for

wanting to post for a position in another
department? What points are accurate and which
are debatable?

b) How should Fran respond to Judy's request to

transfer?

c) How should Fran respond to Judy’s salary

complaints?

***All the Best***